RoadVitals

2012 Jayco White Hawk

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Jul 30, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 21, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2012 Jayco White Hawk, most frequently naming the brakes, driver assistance and steering categories. 1 safety recall has been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes120.0%
  • Driver assistance120.0%
  • Steering120.0%
  • Suspension120.0%
  • Tires & wheels120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V746000

EQUIPMENT

Nov 21, 2017
49,563 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling various 2002-2016 recreational vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V746-9524.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Jayco will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Jayco customer service at 1-800-283-8267, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Jayco, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Driver assistanceSteering
Filed Jul 30, 2017

ENTERING EXPRESS WAY A TRUCK WAS TURING THE CAR WAS SO CLOSE NOT LETTING TRUCK TURN WHICH STARTED TO SPEED TO GO FASTER THAN TRUCK

NHTSA ID
11011579
Incident
Jul 30, 2017
Mileage
30 mi
Brakes
Filed Oct 7, 2016

HAD TO CHANGE AXLES ON WHITE HAWK AND THE GUY DOING THE WORK NOTICED THE BRAKES WERE MISSING A BUSHING ON THE ACTUATOR ARM. HE SAID IN THE 15 YEARS HE HAS NEVER SEEN THIS BEFORE. I HAD TO REPLACE THE ENTIRE BRAKE ASSEMBLIES DUE TO THE OMISSION OF THIS PART. DEXTER WOULD NOT REIMBURSE ME THE COST OF THE BRAKE ASSEMBLY.

NHTSA ID
10914437
Incident
Sep 19, 2016
Mileage
10,000 mi
Suspension
Filed Oct 7, 2016

PURCHASED FROM AN INDIVIDUAL THIS WHITEHAWK. NOTICED EXTREME TIRE WEAR ON THE TRAILER SO DID SOME RESEARCH AND FOUND OUT SOME 2012 WHITEHAWKS HAD THE WRONG AXLES INSTALLED. JAYCO DID NOT RECALL ANY OF THESE WHITE HAWKS. I HAD TO PAY FOR LABOR ON A MISS-ASSEMBLY AND WILL HAVE TO REPLACE TIRES PREMATURELY.

NHTSA ID
10914436
Incident
Sep 19, 2016
Mileage
10,000 mi
Tires & wheels
Filed Jun 23, 2014

I HAD A TIRE BLOW-OUT WHILE TOWING MY TRAVEL TRAILER AT HIGHWAY SPEEDS IN JULY OF 2013 WITH LESS THAN 2,000 MILES ON THE TRAILER. I CHANGED THE TIRE AND REPAIRED THE DAMAGE TO MY TRAILER NOT KNOWING THE REASON FOR THE BLOW-OUT. I HAD MONITORED MY TIRES FOR THE NEXT YEAR OR SO, OF WHICH I PROBABLY PUT ANOTHER 2,000 MILES ON THE TRAILER) AND FOUND THAT THEY WERE WEARING VERY UNEVEN. SO MUCH SO THAT THE OUTSIDE TREAD OF A TIRE WOULD HAVE ABSOLUTELY NO TREAD AND THE INSIDE OF THE TIRE WOULD HAVE FULL TREAD. I STARTED DOING RESEARCH ON THE INTERNET REGARDING MY TRAILER MODEL AND IF ANYONE ELSE HAD THIS SAME ISSUE. I FOUND FORUMS WITH MULTIPLE INDIVIDUALS MENTIONING THAT THEY HAD FOUND OUT THAT DEXTER AXLE HAD PROVIDED THE WRONG SIZE AXLES TO THE MANUFACTURER AND THAT DUE TO NORMAL OPERATION OF THE TRAILER, THE AXLES COULD IN-FACT BEND, PERMANENTLY, AND CAUSE UNEVEN TIRE WEAR TO THE POINT OF TIRE-FAILURE. I CONTACTED JAYCO AND DEXTER AXLE, AND THEY INFORMED ME THAT THIS WAS A PROBLEM AND THAT THEY HAVE NOT PROVIDED A NOTICE OR RECALL TO THEIR CUSTOMERS. THEY SIMPLY ASKED ME TO PROVIDE THE VIN ON THE AXLES, AND AFTER CONFIRMING THAT THESE AXLES WERE IN FACT THE WRONG SIZE, THEY SHIPPED OUT TWO NEW AXLES AND PAID FOR THE INSTALLATION OF THE AXLES. MY TRAILER NOW TOWS MUCH TRUER. IN THE PAST, AND NOT KNOWING IF IT WAS NECESSARILY NORMAL, TOWING THE TRAILER WAS SOMETIMES A FIGHT AS IT WANTED TO SWAY. EVEN THOUGH THEY REMEDIED THE PROBLEM, I FIND IT UNNERVING THAT THERE WAS NEVER A NOTICE OR RECALL ISSUED, SINCE THEY ACKNOWLEDGED THE PROBLEM TO ME. A BLOWN TIRE AT HIGHWAY SPEEDS COULD BE FATAL, NOT ONLY FOR THE OCCUPANTS IN THE VEHICLE TOWING THE TRAILER, BUT THE OTHER VEHICLES ON THE ROADWAY. HOPING THAT THIS HELPS OTHER OWNERS OF THIS MODEL TRAVEL TRAILER. THANK YOU FOR YOUR TIME AND FEEL FREE TO CONTACT ME WITH ANY QUESTIONS. *TR

NHTSA ID
10605223
Incident
Jul 4, 2013
Mileage
2,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco White Hawk by model year
YearComplaintsRecallsInvestigationsIssue Index
2017001—
2014140—
2013120—
2012Viewing410—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.