Owner-reported complaints naming the fuel system system, filed with NHTSA
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Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 1996 Jeep Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 28 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 28, in the owner's own words
THE JEEP WILL START TO SHAKE WHENEVER YOU HIT A BUMP REALLY BAD SHAKING . ALSO WHENEVER YOU COME TO A STOP AFTER DRIVING 10 MILES THE MOST , THE CAR WILL NOT TURN ON AGAIN FOR ABOUT 20 MINUTES. AT SOME POINT I ROCKED THE CAR FROM SIDE TO SIDE AND AFTER THAT IT WILL START. ALSO TOO THE STEERING COLUMN SEEMS LOOSE . MY SHOCKS LIKE IT DON'T EVEN HAVE ANY
VEHICLE BEGAN STALLING WHEN COMING TO AN ABRUPT STOP OR BEING JARRED BY A BUMP OR POT HOLE. GRADUALLY PROGRESSED TO RANDOMLY STALLING WHEN APPLYING ANY PRESSURE TO BRAKES OR ANY SLIGHT JARRING. ALL POWER IS LOST AT THIS TIME ALONG WITH ANY CONTROL OF STEERING AND ACCELERATING UNTIL VEHICLE IS TURNED ON AGAIN. RECENTLY VEHICLE REPEATEDLY AND INTERMITTENTLY STALLS WITHOUT ANY PATTERN DURING ACCELERATION OR DECELERATION AT ANY SPEED WITHOUT ANY BRAKING OR JARRING. IT THEN CATCHES ON ITS OWN AND REGAINS POWER. *TR
TL* THE CONTACT OWNS A 1996 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN: 13V252000 (FUEL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE VEHICLE WAS TAKEN INTO THE DEALER TO SERVICE IT UNDER THE RECALL. THE DEALER STARTED THE REMEDY PROCEDURE BUT WAS UNABLE TO FINISH THE SERVICE DUE TO OTHER PARTS NOT BEING AVAILABLE. THE DEALER INFORMED THE CONTACT THAT ONCE THE REST OF THE PARTS BECOME AVAILABLE THEY WOULD FINALIZE THE REPAIRS AND RECOMMENDED TO NOT USE THE HITCH DUE TO THE CONDITION. THE CONTACT MENTIONED THAT THERE WERE ONLY SIX BOLTS TO HOLD THE HITCH UNTO THE VEHICLE SINCE THE DEALER HAD BUSTED THREE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WERE TRYING TO PRODUCE THE PARTS AS FAST AS POSSIBLE. THE VIN WAS UNAVAILABLE. UPDATED 12/09/14*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED AFTER 4 WEEKS OF WAITING FOR THE PARTS. UPDATED 5/11/15 *JS
RECEIVED SAFETY RECALL IN AUGUST, 2013 RECALL NO. N45/NHTSA 13V-252. NO FOLLOW UP. NOTHING HAS HAPPENED. *TR
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
SPORADIC GAS LEAK FROM FUEL PUMP HOOKUP ON GAS TANK AT STARTUP. COULD NOT BE DUPLICATED EXCEPT AT RANDOM OCCURRENCES. *JB
DT: THE CONTACT STATED THE FUEL PUMP FAILED TWICE. THE VEHICLE WAS SMOKING AND EXPERIENCING LOSS OF POWER. THE VEHICLE WAS TOWED TO A DEALERSHIP. THE DEALERSHIP SAID THE PRESSURE READING WAS LOW ON THE FUEL PUMP. THE FUEL PUMP WAS REPLACED. THE VEHICLE STARTED EXPERIENCING A LOSS OF POWER AGAIN. THE MECHANIC CHANGED THE FUEL FILTER, BUT IT DID NOT FIX THE PROBLEM. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC, AND THE PRESSURE READING ON THE FUEL PUMP WAS LOW AGAIN. THE VEHICLE IS CURRENTLY AT THE MECHANICS BECAUSE THE PART IS ON BACK ORDER. *AK
WHILE DRIVING APPROXIMATELY 65 MPH WITH OUT ANY WARNING VEHICLE STALLED. VEHICLE WAS TOWED TO THE DEALER, AND THE TECHNICIAN INDICATED THE FUEL TANK DISINTEGRATED AND CLOG THE FUEL LINE. FUEL TANK WAS REPLACED AT OWNER EXPENSE OF $1.000. *NLM
FUEL PUMP FAILED AND WAS REPLACED ON 9/5/02. PICKED UP JEEP AND IT BROKE DOWN ON THE WAY HOME. WAS TOWED BACK TO SHOP. REPLACED FUEL PUMP 5 MORE TIMES IN THE PAST 2 MONTHS AND HAVE BEEN NOTICING A STRONG PETROL SMELL. LAST TIME THE MECHANICS TOLD ME TO PICK UP THE JEEP IT WOULDN'T EVEN START AND THE PETROL SMELL CONTINUED. NOW TOLD BY MANAGER AT THE CHRYSLER SHOP THAT AN INTERNAL MEMO WAS ISSUED IN 1997 STATING THAT 1996 CHEROKEES HAD ALREADY STARTED HAVING PROBLEMS WITH THE FUEL SYSTEM, INCLUDING FAULTY FUEL PUMP SYSTEMS AND CORRODED FUEL TANKS. THEY SAID THAT THEY DON'T KNOW WHAT ELSE TO DO OTHER THAN REPLACE THE FUEL TANK AT MY COST. CHRYSLER IS HOLDING TRUE TO CHARACTER AND INSISTS THAT A JEEP WITH SO MANY MILES (IT'S A '96 WITH ONLY 58K MILES) WILL HAVE LOTS OF PROBLEMS. THEY DO NOT SEEM TO THINK IT IS STRANGE THAT SUCH A MEMO WAS ISSUED DETAILING CORROSION IN THE TANKS OF A HIGH PERCENTAGE OF '96 JEEPS ONLY ONE YEAR AFTER MANUFACTURING DATE. AM WORRIED ABOUT THE SMELL OF FUEL IN THE CAR AND SAFETY IN THE EVENT OF A SIDE IMPACT ACCIDENT. DT
PUT 4 FUEL PUMPS IN VEHICLE, TOLD IT NEEDED NEW GAS TANK, PLASTIC TANK LINING IS SEPARATING AND CLOGGING FUEL PUMP. DT
CONSUMER STATE WHILE TURNING IGNITION SWITCH VEHICLE WOULD NOT START VEHICLE WAS SERVICE TECHNICIAN NOTICE FUEL PUMP NEED TO BE REPLACE CONSUMER IS NOW ON THIRD FUEL PUMP. PLEASE PROVIDE FURTHER INFORMATION.
CONSUMER STATES THE FUEL PUMP IS MALFUNCTIONING FOR THE 5TH TIME IN 10 MONTHS. THE VEHICLE WILL NOT START AND STALLS WITH NO PRIOR WARNING. DEALERS SERVICE TECHNICIAN STATES APPARENTLY THERE IS NOT ENOUGH GAS CIRCULATING TO THE ENGINE. THE DEALER WAS INFORMED. PLEASE PROVIDE MORE INFORMATION.*JB
WHILE STARTING VEHICLE ENGINE WOULD NOT TURN. SERVICE TECHNICIAN STATED FUEL PUMP NEEDED TO BE REPLACED. ALSO, BATTERY WAS DRAINED. PROBLEMS HAD RETURN. *AK THE REPLACED FUEL PUMP FAILED AND HAD TO BE REPAIRED UNDER WARRANTY. *YH
THREE FAILURES IN 99 DAYS. FACTORY NEW PART EACH TIME. DEADLY. NO SAFETY DEFECT MENTIONED. *AK
FUEL PUMP FAILED AND WAS REPLACED WITH ORIGINAL PART. FAILED SECOND TIME WITHIN 3 WEEKS DUE TO FAULTY GAS TANK, AS ADVISED BY DEALER. CHRYSLER HAS HUGE BACKLOG FOR SAME PROBLEM AND HAD PRIOR RECALLED FOR JEEP CHEROKEE 95 & 96. (MINE IS A GRAND CHEROKEE). CAR CAN STOP LITERALLY AT ANY SPEED.*AK
FUEL PUMP HAD TO BE REPLACED FIVES TIMES SINCE DATE OF PURCHASE, CONSUMER STATED FUEL PUMP FREEZES UP, AND VEHICLE NEEDS TO BE TOWED TO DEALERSHIP. PUMPS USUALLY RUNS EFFICIENTLY FOR FOUR DAYS. *AK *SLC
A REPORT AIRED ON LOCAL TELEVISION STATION THAT INFORMED CONSUMER THAT A PROBLEM WAS FOUND IN ALL MODEL YEAR JEEPS CONCERING FUEL TANK NOT BEING PROPERLY PLACED. PLEASE PROVIDE FURTHER DETAILS. *AK
CONSUMER WAS TRAVELING ON HIGHWAY AND VEHICLE SHUT DOWN WITHOUT PRIOR WARNING. FUEL PUMP MALFUNCTIONED. CONSUMER HAD FUEL PUMP REPLACED A YEAR AND HALF AGO. DEALERSHIP WAS AWARE OF PROBLEM. *AK
CONSUMER WAS TRAVELING 25MPH AND WITHOUT PRIOR WARNING VEHICLE RAN OUT OF FUEL. BUT, THE GAS GAUGE WAS SAYING A HALF OF TANK. DEALERSHIP WAS AWARE OF PROBLEM.*AK
THIS PARTICULAR MODEL WAS SUPPOSE TO COME FROM THE MANUFACTURER WITH A PLASTIC FUEL TANK. FOR SOME REASON MINE CAME WITH A METAL FUEL TANK THAT CORRODED VERY QUICKLY, BEYOND WHAT WOULD NORMALLY BE EXPECTED FOR YEAR AND MILEAGE.THIS CORROSION LED TO THE FAILURE OF THE ORIGINAL FUEL PUMP ASSEMBLY AND THE FAILURE OF THE REPLACEMENT FUEL PUMP ASSEMBLY. THE AAA PERSON WHO TOWED MY VEHICLE MENTIONED THAT HE HAS TOWED A NUMBER OF JEEP CHEROKEES WITH THE SAME PROBLEM.
HEARSAY IS THAT THERE WERE TWO OTHER JEEP CHEROKEES BEING FIXED FOR THE SAME PROBLEM AT THE SAME TIME.NO SAFETY DEFECT MENTIONE DIN SUMMARY. *AK
FUEL GAUGE DROPS PAST EMPTY EVEN WITH GAS IN TANK, SITS FOR AWHILE THEN REGISTERS LEVEL
FUEL PUMP HAS BEEN REPLACED FOUR TIMES. THE CAR DIES AND WILL NOT STAR. , DEALER PERFORMED REPAIRS, AND THE PROBLEM STILL EXISTS. OCCURRENCES ON 11-4-98/11-21-98 AND 12-23-98. PROVIDE FURTHER INFORMATION. *AK
THE MAIN FUEL LINE WAS TOO LONG AND CHAFFED AND MELTED, UNNOTICES, ON TOP OF THE REAR END GEAR BOX. THE LARGE AMOUNTS OF FUEL WAS LEAKING OVER THE HOT GEAR REAR GEAR BOX AND SPLASHING ONTO THE HOT MEFFLER.
FUEL GAUGE INDICATOR READS EMPTY WHEN TANK IS FULL.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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