Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Steering reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
24
Latest Mar 8, 2020
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 762 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
2
What this page shows
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2003 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 24 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming steering
Shown in the owner’s own words, exactly as filed
Driver assistanceElectricalSteering
Filed Mar 8, 2020
JUST RECENTLY IN THE LAST THREE MONTHS FRONT PASSENGER WINDOW FELL WHILE DRIVING AND BACK DRIVER WINDOW FELL WHILE DRIVING WHILE IT WHAT SNOWING WHILE MY SON WAS IN THE CAR. HAVE A POPPING NOISE IN STEERING OR SOMEWHERE IN FRONT END. I CAN'T USE MY ACCELERATE BUTTON ON STEERING WHEEL WHILE IT'S IN CRUISE BECAUSE IT WON'T STOP ACCELERATION ONCE YOU PRESS IT. I WAS GOING ABOUT 55 AND WAS TRYING TO ACCELERATE TO 60.
NHTSA ID
11316807
Incident
Feb 28, 2020
Mileage
138,000 mi
SteeringSuspension
Filed May 27, 2019
WAS DRIVING ON THRUWAY AT 65 MPH, HIT A SLIGHT SEAM IN THE HIGHWAY AND THE ENTIRE FRONT END BEGAN TO SHAKE UNCONTROLLABLY, FORCING ME TO LEAVE THE HIGHWAY IMMEDIATELY AND STOP ON THE SIDE OF THE ROAD. AT ABOUT 10 MILES PER HOUR, THE SHAKING LESSENED AND ACTUALLY STOPPED. THINKING IT WAS A FLUKE OCCURRENCE, I CONTINUED ON MY WAY. UNFORTUNATELY, NEXT TIME I HIT ANY SORT OF IMPERFECTION IN THE ROAD, THE "DEATH WOBBLE" STARTED AGAIN IN THE FRONT END.
NHTSA ID
11210133
Incident
May 26, 2019
Mileage
158,900 mi
SteeringSuspension
Filed Jul 31, 2018
I'M 100% CONVINCED OUR VEHICLE FITS "DEATH WOBBLE" CONDITION. IF YOU HIT A BAD BUMP OR SERIES OF SMALL BUMPS, FRONT END SHIMMIES VIOLENTLY WITH STEERING WHEEL SHAKING BACK AND FORTH OUT OF CONTROL. CAN ONLY SLOW DOWN AS BRAKING DOESN'T SEEM TO HELP MUCH. IT HAPPENED TO MY WIFE 3X AND MYSELF 1X ALREADY IN PAST 6 WEEKS. VERY SCARY!
NHTSA ID
11114743
Incident
Jul 28, 2018
Mileage
146,000 mi
AirbagsSteering
Filed Feb 11, 2016
Crash reported2 injuries reported
TL* THE CONTACT OWNED A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE VEHICLE SUDDENLY VEERED TO THE LEFT. THE VEHICLE DROVE INTO A DITCH AND LANDED IN A BUNCH OF TREES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND DRIVER SUSTAINED INTERNAL INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000.
NHTSA ID
10825659
Incident
Nov 13, 2015
Mileage
189,000 mi
Steering
Filed Jul 30, 2015
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH AND MAKING A LEFT OR RIGHT TURN, A WHINNING NOISE EMITTED FROM THE STEERING COLUMN WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
NHTSA ID
10744963
Incident
Jul 29, 2015
Mileage
160,000 mi
Steering
Filed Jul 30, 2015
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE MAKING A RIGHT OR LEFT TURN, A LOUD NOISE EMITTED FROM THE STEERING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
NHTSA ID
10744929
Incident
May 5, 2015
Mileage
160,000 mi
ElectricalSteering
Filed Mar 9, 2015
POWER STEERING LEAK. ....LEFT TURN SIGNAL FAILURE IT WORKS OCCASIONALLY. *TR
NHTSA ID
10692975
Incident
Jan 5, 2011
ElectricalFuel systemSteering
Filed Dec 23, 2014
VEHICLE STOPS RUNNING WHILE DRIVING, POWER STEERING STOPS WORKING AS WELL AS THE POWER BRAKES. DANGEROUS ON HIGHWAY. HAD THE CRANK SENSOR REPLACED DUE TO THIS PROBLEM. THOUGHT THE PROBLEM WAS RESOLVED BUT THE SAME PROBLEM HAPPENED AGAIN ON 12/22/14. *TR
NHTSA ID
10668078
Incident
Dec 15, 2014
Mileage
158,000 mi
SteeringSuspension
Filed Dec 16, 2014
WHILE DRIVING THERE IS A SHUTTER AT ALL SPEEDS. ON THIS DAY AFTER HITTING A SMALL BUMP THE WHEEL STARTED SHAKING AS SLOWING DOWN IT VIOLENTLY SHOOK WHERE YOU COULDN'T HOLD THE WHEEL. I HAD BLISTERS TRYING TO CONTROL IT. I WAS TOLD BRAKES BEARING ETC. REPLACED BRAKES CALIBER ROTORS TIRES WHEEL BEARING STILL DID IT REPLACED STEERING DAMPER AND THE VIOLENT SHAKE WAS GONE YET STILL HAD SHUTTER AT ALL SPEEDS. I'VE BEEN ALL OVER THE FRONT END AND HAD SEVERAL MECHANIC LOOK TO WE CANT FIND ANYTHING ABOUT THE SHUTTER. WHILE DRIVING 12/14/2014 MAKING A CURVE HIT A BUMP IN ROAD AND THE VIOLENT SHAKE STARTED AGAIN ALMOST PUT ME IN A 4 FOOT CALVERT. I BEEN REVIEWING THE SAME COMPLAINT ALL OVER THE INTERNET AFFECT ALL TYPES AND YEARS OF JEEP. WHAT IS THE TRUE PROBLEM SO I CAN FIX THIS BEFORE IT KILLS ME OR SOMEONE ELSE. *TR
NHTSA ID
10664526
Incident
May 14, 2014
Mileage
170,000 mi
ElectricalEngineSteering
Filed Jun 24, 2014
WHEN DRIVING DOWN THE HIGHWAY AT SPEED THE ENGINE STOPPED WORKING ALONG WITH AUXILIARY SYSTEMS SUCH AS POWER BRAKES AND STEERING. THE TACHOMETER SLOWED TO 0 RPM AND WE WERE ABLE TO PULL CAR OFF THE SIDE OF ROAD. UPON STOPPING, THE CAR RESTARTED AND NO ODB CODES WERE IDENTIFIED. THIS OCCURS RANDOMLY THROUGH HAS A TENDENCY ON COLD STARTS AFTER VEHICLE HAS BEEN SITTING FOR WHILE. SINCE LOSS OF ALL POWER IT IS A TREMENDOUS SAFETY HAZARD. *TR
NHTSA ID
10605538
Incident
Jun 20, 2014
Mileage
152,900 mi
SteeringSuspension
Filed May 6, 2013
WHILE DRIVING MY JEEP ON THE HIGHWAY HOME FROM WORK, I EXPERIENCED WHAT I NOW KNOW TO BE CALLED THE "DEATH WOBBLE" AMONG JEEP OWNERS. WHILE DRIVING AT APPROXIMATELY 60 MPH, I EXPERIENCED A VIOLENT SHAKING IN THE STEERING WHEEL AND THE TIRES VISIBLY WOBBLING WHILE DRIVING ON THE HIGHWAY. I HAD TO PULL OVER TO THE SHOULDER AND WHILE BRAKING, ALMOST LOST CONTROL OF THE VEHICLE. WHILE TRYING TO DIAGNOSE THE PROBLEM ON THE SHOULDER IN THE MIDDLE OF RUSH HOUR TRAFFIC IN HOUSTON, I COULDN'T DETERMINE THE PROBLEM. THROUGH ONLINE RESEARCH, THE PROBLEM SEEMS TO BE WITH THE WEARING OF THE STEERING AND SUSPENSION SYSTEMS. I REVIEWED THE TSB FROM CHRYSLER AND NO MODIFICATIONS HAVE BEEN MADE TO THE VEHICLE. THE VEHICLE HAD NEW TIRES PUT ON IN NOVEMBER AND ALSO JUST HAD BOTH AN OIL CHANGE AND A TIRE ROTATION TWO DAYS AGO. THIS SHOULD BE A CONCERN THAT CHRYSLER NEEDS TO ACKNOWLEDGE AS A FLAW IN THE DESIGN RATHER THAN SIMPLY ISSUING A PSA. *TR
NHTSA ID
10510874
Incident
May 6, 2013
Mileage
139,000 mi
SteeringVisibility
Filed Oct 16, 2008
BLEND AIR DOOR FAILURE. REPAIRED BY JEEP DEALERSHIP. REPAIR FAILED AGAIN IN 6 MONTHS. STEERING COLUMN NOISE. FAILURE OF REPAIR (TSB) IN 2 MONTHS. *TR
NHTSA ID
10245652
Incident
Dec 1, 2007
Mileage
65,000 mi
Steering
Filed Jul 10, 2007
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING IN REVERSE AT 5 MPH, THE VEHICLE FAILED TO TURN. THE CONTACT STATED THAT THE TOP CONNECTOR TO THE POWER STEERING HOSE HAD FAILED AND CAUSED THE FLUID TO LEAK. THE POWER STEERING HOSE WAS REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 73,000.
NHTSA ID
10196007
Incident
Jul 9, 2007
Mileage
73,000 mi
Steering
Filed Jul 10, 2007
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE VEHICLE'S POWER STEERING FAILED WITHOUT WARNING. THE CONTACT, WHO IS A MECHANIC, INSPECTED HIS VEHICLE. HE STATED THAT THE TOP CONNECTOR OF THE POWER STEERING HOSE HAD FAILED AND ALL THE FLUID LEAKED OUT. THE CURRENT MILEAGE IS 62,000 AND FAILURE MILEAGE WAS 61,000.
NHTSA ID
10196005
Incident
Jun 1, 2007
Mileage
61,000 mi
Steering
Filed Apr 2, 2007
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT HEARD A HIGH PITCHED NOISE NEAR THE FRONT OF THE VEHICLE AND DISCOVERED A LARGE OIL SPILL FROM BENEATH THE HOOD. THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE AT 10 MPH, BUT FOUND IT DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO THE DEALER AND IT WAS DISCOVERED THAT THE STEERING BOX WAS CRACKED DUE TO WEAR AND TEAR. THE FAILURE WAS REMEDIED. THE CURRENT MILEAGE IS 42,550 AND FAILURE MILEAGE WAS 42,500.*AK
NHTSA ID
10186699
Incident
Mar 29, 2007
Mileage
42,500 mi
SteeringSuspension
Filed Mar 15, 2007
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH THE STEERING COLUMN WAS LOOSE AND THE CONTACT LOST CONTROL OF THE VEHICLE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE MILEAGE WAS 42900. THE DEALER ON ONE OF THREE OCCASIONS REPLACED THE TRACKING BAR AND FRONT STEERING DAMPER. ALSO, THE DEALER STATED THAT THE STEERING COLUMN COULD BE REPLACED AT COST TO THE OWNER. THE CURRENT MILEAGE WAS 44200. *AK
NHTSA ID
10185174
Incident
Nov 29, 2006
Mileage
42,900 mi
Steering
Filed Nov 15, 2006
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING CONSISTENTLY MALFUNCTIONED WHILE TRYING TO TURN IN ANY DIRECTION. THE VEHICLE WAS TAKEN TO A LOCAL DEALER, WHO DETERMINED THAT THE STEERING BOX NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND TWO OTHER INDEPENDENT MECHANICS WHO DETERMINED THE STEERING PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED NO ASSISTANCE DUE TO THE VEHICLE BEING OUT OF WARRANTY. NO REPAIRS OR REPLACEMENTS WERE MADE. UPDATED 12/5/2006 - *NM
NHTSA ID
10173578
Incident
Nov 15, 2006
Mileage
23,860 mi
Steering
Filed Aug 24, 2006
DT*: THE CONTACT STATED WHILE THE VEHICLE RECEIVED A GENERAL MAINTENANCE INSPECTION AT A DEALERSHIP, THE DEALER DETERMINED THE STEERING COLUMN WAS LOOSE AND NEEDED TO BE TIGHTENED. THE MANUFACTURER WAS ALERTED.
NHTSA ID
10166404
Incident
Aug 24, 2006
Mileage
33,000 mi
ElectricalEngineSteering
Filed May 23, 2005
DT: CONSUMER STATES: VEHICLE CUTS OFF WHILE GOING DOWN THE HIGHWAY, NO WARNING, DOING ALMOST 70 MPH. NOTHING WORKED, AND THERE WERE NO BRAKES. THE ONLY THING WORKING WAS THE 4-WAY FLASHERS. TRIED TO TURN STEERING WHEEL AND LOST POWER STEERING. ANOTHER TIME WENT TO TURN IN THE POSITION THE WHEELS WERE AND IN THAT WAS THE WAY THE VEHICLE WENT. THE REPAIR SHOP MECHANIC SAID IT NEEDED A CRANK SENSOR. PREVIOUSLY, BEFORE THEY PUT IN A FUSE AND IT BLEW OUT. *AK
NHTSA ID
10121953
Incident
Apr 29, 2005
Steering
Filed Oct 8, 2004
THE STEERING GEAR BOX HAD TO BE REPLACED THREE TIMES. THERE WAS A BANGING NOISE, WHICH COULD BE FELT THROUGH THE FLOOR BOARD. THE MANUFACTURER WILL NOT COOPERATE. *JB
NHTSA ID
10095525
Incident
Jun 14, 2004
Mileage
10,000 mi
ElectricalSteering
Filed May 25, 2004
MAIN PROBLEM IS THE STEERING. EVER SINCE I'VE HAD THE VEHICLE THERE HAVE BEEN FOUR ALIGNMENTS CONDUCTED AND EACH TIME THE TOE WAS OUT OF SPECS. THE FIRST ALIGNMENT WAS DONE AT 1200 MILES AND RECENTLY JUST HAD ANOTHER AT 26000. VEHICLE CONTINUES TO PULL RIGHT EVEN THOUGH THERE HAVE BEEN FOUR ALIGNMENTS. IT IS NOT A 4X4 AND I DO NOT DRIVE OFF ROAD WITH IT. DEALERSHIP SAID THEY TOOK APART ALL COMPONENTS OF THE STEERING AND FOUND NO PROBLEMS. NO PARTS WERE REPLACED, ONLY CONTINUOUS ALIGNMENTS HAVE BEEN DONE. THE BATTERY ALL OF A SUDDEN WENT BAD AND HAD TO BE REPLACED. HAVE HAD ELECTRICAL PROBLEMS WITH THE STEREO. PROBLEMS WITH RPMS ALMOST GOING DOWN TO ZERO AFTER FILLING THE FUEL TANK, AND PROBLEMS WITH A DELAY OF ACCELERATING. RECENTLY WENT TO START VEHICLE AND HEARD A POP AND SMELLED SMOKE, I THINK IT WAS THE STARTER AND I'M GOING TO HAVE THAT CHECKED SOON AT THE DEALERSHIP. *NM
NHTSA ID
10073146
Incident
Dec 15, 2003
Steering
Filed Apr 16, 2004
WHILE DRIVING VEHICLE I EXPERIENCED A SUDDEN LOSS OF POWER STEERING. THIS LASTED FOR APPROXIMATELY 10 SECONDS BEFORE THE POWER STEERING WORKED AGAIN. VEHICLE WAS TOWED TO A MECHANIC, WHO REFERRED VEHICLE TO A DEALERSHIP THAT REPLACED A LOT OF STEERING GEAR BOXES. *AK
NHTSA ID
10067261
Incident
Mar 15, 2004
Mileage
38,000 mi
Steering
Filed Jun 2, 2003
Crash reported
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING CONSUMER LOST CONTROL OF VEHICLE , WENT OFF THE ROAD, AND HIT A TREE. *AK
NHTSA ID
10022059
Incident
Jun 2, 2003
Steering
Filed Apr 11, 2003
2003 JEEP GRAND CHEROKEE LORADO MAKES HIGH PITCH NOISE WHEN TURNING LEFT. DEALER SAYS THERE IS NOT A FIX , LIVE WITH IT..*JB
NHTSA ID
10014280
Incident
Apr 1, 2003
Mileage
500 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
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