2012 Jeep Grand Cherokee Interior & seats Problems

Headrest deployed without an impact. Plastic locking clip broken. Can’t reset.

NHTSA ID

11544398

Incident

Sep 1, 2023

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the dashboard was wrinkled. The contact stated that while driving at an undisclosed speed and making a turn, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was determined that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 68,000.

NHTSA ID

11539064

Incident

Jan 1, 2021

Mileage

68,000 mi

THE DRIVER'S SEAT HEADREST ACTIVE HEAD RESTRAINT DEPLOYED OPEN WHILE I WAS PUTTING ITEMS INTO THE BACK SEAT FROM THE PASSENGER SIDE. THE CAR WAS STATIONARY, BUT RUNNING, BUT HADN'T BEEN JARRED OR HIT TO PROVOKE THE DEPLOYMENT. THE PLASTIC TABS ON THE INSIDE ARE BROKEN, AND I'M NOT ABLE TO RESET THE HEADREST INTO POSITION, AND ESSENTIALLY HAVE TO HOLD IT IN PLACE WITH MY HEAD WHILE I DRIVE (NOT THE MOST DESIREABLE WAY TO DRIVE). I WENT TO JEEP TO SEE WHAT IT WOULD COST TO REPAIR (OR REPLACE) AND I WAS TOLD THAT THEY NO LONGER MANUFACTURE, NOR CARRY THE PART. ..... THEY NO LONGER MANUFACTURE NOR CARRY A PART FOR AN 8 YEAR OLD CAR? I FIND THAT VERY SUSPICIOUS. I'D LIKE TO KNOW IF THERE IS SOMETHING THAT CAN BE DONE ABOUT THIS. THE FRONT PASSENGER SEAT HEADREST HAS NOT DEPLOYED (YET), BUT I HOPE IT DOESN'T DEPLOY INADVERTENTLY WHILE SOMEONE IS SITTING IN THE SEAT.

NHTSA ID

11374759

Incident

Sep 1, 2020

Mileage

110,000 mi

THE PASSENGER SIDE ACTIVE HEADREST RESTRAINT DEPLOYED WHILE CAR WAS PARKED IN MY DRIVEWAY AND NOT IN USE. IT CAN NOT BE REPAIRED. PLASTIC IS BROKEN INSIDE.

NHTSA ID

11363671

Incident

Oct 4, 2020

4X4 ACTIVATE ALWAYS IN CITY STREET. SEAT BOTH FRONT VINIL BROKE, FLUID WATER ON THE ROOF BACK WHEN RAININ . SISTEM HIDRAULIC DONT LOWER THE JEEP. DIFICULT TO STARTER.

NHTSA ID

11351996

Incident

May 2, 2020

Mileage

20 mi

HEADRESTS POPPED A FEW MONTHS OF EACH OTHER WHILE I WAS AT A STOP. I THOUGHT SOMEONE THREW SOMETHING INTO THE CAR! HIT THE BACK OF MY HEAD!

NHTSA ID

11338915

Incident

May 21, 2020

Mileage

120,000 mi

UPON PULLING OUT OF A PARKING SPOT, THE FRONT PASSENGER SEAT HEADREST SAFETY MECHANISM ACTIVATED, PROPELLING THE HEADREST FORWARD, FOR NO FORESEEN REASON. THE VEHICLE WAS NOT AND HAS NEVER BEEN IN AN ACCIDENT. UPON INSPECTION, IT SEEMS THAT A PLASTIC PART WITHIN THE HEADREST CRACKED, THUS CAUSING THE SAFETY MECHANISM TO FAIL AND DEPLOY ON ITS OWN. *TR *BF*JB

NHTSA ID

11326340

Incident

May 15, 2020

Mileage

145,000 mi

DRIVERS SEAT HEADREST POPPED FORWARD TO THE EXTEND POSITION WHILE SITTING IN CAR AT A STORE PARKING LOT . ENGINE AND ALL ELECTRICAL ITEMS TURNED OFF. THIS IS ONLY SUPPOSE TO HAPPEN WHEN THE AIRBAGS ARE SET OFF. THESE HEADREST COST FROM 400 TO 700 DOLLARS

NHTSA ID

11270572

Incident

Oct 17, 2019

Mileage

86,000 mi

THE DRIVER SIDE ACTIVE HEADREST DEPLOYED UNPROVOKED. THE VEHICLE WAS NOT MOVING OR ON WHEN THE HEADREST DEPLOYED, IT WAS STATIONARY AND PARKED IN A DRIVEWAY. THERE WAS NO WARNING THAT THE EVENT TOOK PLACE OR ANY NOTIFICATION FROM THE VEHICLE MESSAGE SYSTEM.

NHTSA ID

11206864

Incident

Jun 20, 2017

DASHBOARD DELAMINATING, LEATHER SEAT RIPPING UNDER NORMAL WARE WITH LOTS OF MAINTENANCE. THE LEATHER USED IN THE DASHBOARD IS SEPARATING FROM THE DASHBOARD ITSELF AND CAUSING A WRINKLE EFFECT, WHERE AS THE LEATHER SEAT JUST RIPPED EVEN THOUGH ITS CLEANED AND CONDITIONED AT LEAST 4 TIMES A YEAR

NHTSA ID

11205668

Incident

Oct 10, 2018

Mileage

80,000 mi

ALTERNATOR FAILED DUE TO RECALL. I WAS NOT NOTIFIED OF THIS UNTIL AFTER HAVING FAILED AND NEEDING TO BE TOWED AFTER BEING STRANDED ON THE SIDE OF THE ROAD IN THE MIDDLE OF THE NIGHT. ALL THE CARS FUNCTIONS HAD COMPLETELY FAILED. THE CAR WAS UNABLE TO BE MOVED TO A SAFE PLACE, DOORS WERE LOCKED, LEAVING MY DOGS LOCKED AND GATED INTO THE CARGO AREA UNTIL LOWING ASSISTANCE ARRIVED. SINCE THE ALTERNATOR WAS FIXED I HAVE HAD MULTIPLE VISITS TO THE DEALERSHIP FOR REPLACEMENT OF BATTERY, JEEP FAILING TWO MORE TIMES WHILE DRIVING DOWN THE ROAD, NEEDING ADDITIONAL TOWING ASSISTANCE. MULTIPLE ELECTRICAL MALFUNCTIONS CONTINUE TO OCCUR, INCLUDING: FORWARD COLLISION WARNING, "BRAKE WARNING FLASHING FOR NO APPARENT REASON. THE PASSENGER SIDE HEAT FAILED NEEDING TO BE REPLACED. ALL OF THE SEAT HEATERS WITHIN THE VEHICLE HAVE FAILED NEEDING TO BE REPLACED. MOST RECENTLY THE DRIVERS SEAT MOVE FORWARD FUNCTION HAS STOPPED WORKING, MAKE THE VEHICLE DIFFICULT AND UNSAFE TO DRIVE AS IT IS NOT AT THE APPROPRIATE DRIVE DISTANCE. CONTACT TO DEALER TO DISCUSS FIXING ISSUES AS THEY ARE ELECTRICAL AND MOST LIKELY DUE TO RECALL OF THE ALTERNATOR. JEEP DEALER DECLINED THAT IT WAS A RELATED ISSUE AND THAT JEEPS ARE KNOWN FOR THESE ISSUES. CAR IS FELT TO BE UNRELIABLE AND UNSAFE TO CONTINUE TO DRIVE AT THIS POINT WITH THE UNKNOWN REASONS AND CAUSES FOR THE RECURRENT MALFUNCTIONS.

NHTSA ID

11191720

Incident

Dec 29, 2018

Mileage

116,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB BAKER CHRYSLER JEEP DODGE RAM IN CARLSBAD, CALIFORNIA 92008 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11082675

Incident

Mar 3, 2018

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED BY A DEALER. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11012642

Incident

Aug 1, 2017

I HAVE 4 RECURRING PROBLEMS WITH MY JEEP. FIRST, THE DRIVER'S HEATED SEATS PERIODICALLY WILL NOT WORK. SECOND, UPON STARTING MY CAR, IT WILL JUST STALL OR SHUT DOWN. THIS HAPPENS 2 TO 3 TIMES A WEEK. THIRD, THE CHECK ENGINE LIGHT CONTINUOUSLY COMES ON AND OFF (AND WHEN I GET IT CHECKED, I AM TOLD SOMETHING ABOUT THE THERMOSTAT, BUT HAVE HAD NO PROBLEMS WITH IT OVERHEATING). FINALLY, THE CRUISE CONTROL ON/OFF BUTTON WILL NOT WORK SOMETIMES. I HAVE TO PHYSICALLY HIT THE STEERING WHEEL FOR IT TO WORK. I HAVE READ ABOUT TONS OF RECALLS FOR MY YEAR JEEP, BUT MY VIN NUMBER IS NOT INCLUDED. I AM STARTING TO THINK IT SHOULD BE.

NHTSA ID

11005050

Incident

Jul 12, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER AND SUBSEQUENTLY SHUT DOWN. THE MALFUNCTION INDICATOR ILLUMINATED. THE VEHICLE WAS SHIFTED INTO PARK AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FUEL PUMP RELAY WAS REPLACED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.

NHTSA ID

10966388

Incident

Mar 13, 2017

Mileage

88,000 mi

CREAKING SOUND FROM PASSENGER'S SEAT WHEN TURNING WITH AND WITHOUT THE SEAT BEING OCCUPIED. DEALERS DO NOT KNOW HOW TO FIX IT. THEY SAID IT WAS A MANUFACTURER DEFECT.

NHTSA ID

10934087

Incident

Aug 1, 2016

Mileage

15,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000(ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10915207

Incident

Oct 11, 2012

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS STARTED, SMOKE EMITTED ACROSS THE TOP OF THE INTERIOR WINDSHIELD. THE VEHICLE CAUGHT FIRE AND THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

NHTSA ID

10911236

Incident

Aug 20, 2016

Mileage

32,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. UPON STARTING THE VEHICLE AND DRIVING FOR APPROXIMATELY FOUR MINUTES, THE CONTACT NOTICED SMOKE AND FLAMES COMING FROM THE CENTER CONSOLE WHERE THE SUN ROOF CONTROLS WERE LOCATED. THE VEHICLE WAS DRIVEN TO THE LOCAL FIRE DEPARTMENT WHERE THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO THE DEALER WHERE IT WAS AWAITING REPAIRS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING), BUT THE REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. ..UPDATED 10/28/16 *BF UPDATED 10/31/16.*JB

NHTSA ID

10903841

Incident

Aug 27, 2016

Mileage

52,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V279000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10896870

Incident

Aug 18, 2016

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10896580

Incident

Feb 11, 2016

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART FOR THE RECALL WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/18/16*LJ UPDATED 10/19/16.*JB

NHTSA ID

10895909

Incident

Aug 15, 2016

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) 15V115000 (ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10895063

Incident

Jun 22, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10894133

Incident

Feb 1, 2016

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10893543

Incident

Feb 5, 2016