2012 Jeep Grand Cherokee Visibility Problems

We were about an hour away from home (in the mountains) and our Jeep had been running fine. We had stopped for a while and when we got back to our Jeep and started it, just about every warning light on the dash board came on and wouldn’t go off (the brake light, check engine, airbag, ABS, etc.) The middle of the dash was also flashing different messages…”service park assist and service power steering”. We started to drive and the car was jerking really hard while it was shifting gears. We think it was getting stuck in a high gear because it would hardly drive after we stopped at a stoplights. We turned our hazards on and just tried to make it to an auto parts shop. Our windshield wipers were automatically coming on and the speedometer and RPM needle were both going up and down really quickly. We spent just shy of two long months without our Jeep while it was in the shop. The mechanic ultimately replaced the clock spring and the TPIM. Meanwhile, I joined a Jeep Grand Cherokee Facebook group and it seems like this is a pretty common issue in Jeep Grand Cherokees. It was a costly repair and was very difficult for us to go without our second car for two months. I really feel like this issue needs to be addressed by Jeep.

NHTSA ID

11540367

Incident

Jun 20, 2023

Dashboard pad cover is wrinkling and detaching from the dashboard top. The area most effected is on the passenger side. The covering has detached about 2 inches away from the windshield and has detached from the air vent cover. The detachment has caused the air vent cover to rise. The air vent cover is no longer flush with the top of the dashboard. While driving, the distortion in the dashboard pad covering and air vent cover distracts from my peripheral view and when I'm checking the right side or viewing the right view mirror. The service dealer at Koons Tysons Corner, VA was notified in May 2020. I was told there had been a recall to repair the dashboard pad, but parts were on order and there was a backlog for repairs. On December 28, 2021, the service center stated the Dashboard Pad Replacement was expected June 2022. Now, each time I call reference the replacement, I'm told the vehicle is on a waiting list or I get a service person who has no knowledge of the recall or issue.

NHTSA ID

11531346

Incident

May 1, 2020

I was driving and the battery light came on with a chime, within seconds the car smelled hot, the air conditioning went out, road hazard lights on dash indicating flat tire came on, windshield wipers were going on and off at different speeds and windows were opening and closing and then did not work at all. I got the car into the driveway as I was en route to our home. As I got car to the driveway I lost all power. I had the same thing happen in 2019 - Report # 11255268. I do not know where to go to get the vehicle repaired or it the old recall will apply to this problem once again. Should I have the car towed to a dealer? I have my own private mechanic that addressed the problem in 2019. Please contact me asap. I don't know what the plan of action should be. Can I bring it to my own mechanic or does it need to go to a dealer. Please call or send me an e mail as soon as possible as I am without a vehicle. My number is [XXX] or e mail me at [XXX]. OR [XXX]. or use both e mails. Thank you! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11523207

Incident

May 21, 2023

THE LEATHER DASHBOARD ON MY JEEP GRAND CHEROKEE IS DELAMINATING (I.E., DETACHING FROM THE DASHBOARD). CHRYSLER IS AWARE OF THE PROBLEM AND ISSUED AN "X-81" EXTENDED WARRANTY (WHICH THEY FAILED TO COMMUNICATE TO CONSUMERS) AND IS NOW REFUSING TO TAKE STEPS TO CORRECT THE ISSUE. THIS PROBLEM CAUSES A DISTRACTION WHILE OPERATING THE VEHICLE AND IF IT CONTINUES TO WORSEN IT MAY IMPEDE VISIBILITY.

NHTSA ID

11374536

Incident

Oct 1, 2020

Mileage

88,000 mi

WHEN TURNING ON THE RIGHT FRONT TURN SIGNAL MY EMERGENCY FLASHERS COME ON INSTEAD OF THE TURN SIGNAL. FOG LIGHTS DOESN'T WORK AT ALL. WIND SHIELD WIPERS COME ON RANDOMLY WHETHER IT IS RAINING OR NOT. THESE ALL HAPPEN WHEN DRIVING THE VEHICLE. SOMETIMES THE VEHICLE WILL TURN OFF RIGHT AFTER STARTING. I HAVE TO RE-START.

NHTSA ID

11339868

Incident

Oct 1, 2018

Mileage

79,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO NEWNAN PEACHTREE CHRYSLER DODGE JEEP RAM (53 HOLLZ PKWY, NEWNAN, GA 30265, (678) 369-6037) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THE VEHICLE FAILED TO START IMMEDIATELY AND REQUIRED SEVERAL ATTEMPTS TO START. THE FAILURE RECURRED CONSISTENTLY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS ALSO FAILED TO OPERATE AT THE DESIRED SPEED IN INCLEMENT WHETHER WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 84,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11327064

Incident

Jun 3, 2019

Mileage

84,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER WAS INOPERABLE. THE VEHICLE WAS TAKEN TO SAVAGE 61 CHRYSLER DODGE JEEP RAM LOCATED AT 4645 POTTSVILLE PIKE, READING, PA 19605, (855) 821-8752, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WINDSHIELD WIPER MOTOR WAS DEFECTIVE AND ALSO THAT TIPM (TOTALLY INTEGRATED POWER MODULE) WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE PART WAS $1200-$1300 PARTS AND LABOR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

NHTSA ID

11207302

Incident

May 10, 2019

Mileage

68,000 mi

HELLO, MY DASHBOARD CONTINUES TO WARP AND I'M CONCERNED THIS IS CAUSING IMPAIRMENT OF MY DEFROST AND POSSIBLY MY AIRBAG. AS YOU CAN SEE THIS IS AN ONGOING PROBLEM WITH JEEP ACCORDING TO NUMEROUS THREADS ON JEEP FORUMS. ALSO, A NEWS STORY IS PROVIDED HERE: HTTPS://YOUTU.BE/LE_4RVABOOK

NHTSA ID

11181298

Incident

Sep 1, 2017

Mileage

68,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE WINDSHIELD HAD A LOOSE CONNECTION THAT CREATED AN ABNORMAL NOISE AND VIBRATION. THE VEHICLE WAS TAKEN TO CABRERA AUTO (CARR #2 KM 82.2 SALIDA EXPRESO HATILLO, PR-2, ARECIBO, 00614, PUERTO RICO, 787-333-84100) TO BE SERVICED PER AN UNKNOWN TRANSMISSION RECALL. THE DEALER WAS INFORMED OF THE WINDSHIELD FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,500. *TT *JS

NHTSA ID

11101335

Incident

Jun 12, 2018

Mileage

70,500 mi

2012 JEEP GRAND CHEROKEE. CONSUME WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. CONSUMER WOULD ALSO LIKE TPIM REPLACED ALONG WITH ALL VEHICLE RECALLS ASSOCIATED WITH VEHICLE REPAIRED. *LD THE CONSUMER STATED A/C NOT WORKING. *TR

NHTSA ID

11074826

Incident

Jun 1, 2013

WHEN PARKED, I TRIED TO LOCK CAR USING KEY FOB, WHICH ARMED THE ALARM BUT DID NOT LOCK THE DOORS. I TRIED USING MASTER POWER LOCK ON DRIVER SIDE DOOR TO LOCK IT, BUT THIS DIDN'T WORK EITHER (NONE OF THE DOORS WILL LOCK). SEPARATELY, AFTER LEAVING THIS PARKED SPOT, I TRIED USING THE WINDSHIELD WASHERS WHILE DRIVING TO CLEAN THE WINDSHIELD, BUT THE SPRAYERS DID NOT WORK. ONLY THE WIPER BLADES ACTIVATED. AFTER A DIAGNOSTIC TEST BY REPAIR SHOP, I'M TOLD THE TOTALLY INTEGRATED POWER MODULE NEEDS TO BE REPLACED.

NHTSA ID

11076918

Incident

Feb 24, 2018

Mileage

98,000 mi

THE PAINT ALONG THE TOP OF THE CAR WINDSHIELD IS BUBBLING UP, RUSTING, PEELING ACROSS THE TOP OF THE WINDSHIELD LINE. IT CONTINUES PROGRESSIVELY TO GET WORSE ALL ALONG THE TOP OF THE WINDSHIELD. WE HAD A FEW CAR REPAIR CENTERS LOOK AT THE CAR- THEY HAD TO HAVE MULTIPLE PEOPLE COME OUT AND LOOK AT IT BECAUSE THEY HAD NEVER SEEN ANYTHING LIKE IT. THEY SAID THE PAINT WAS EXTREMELY THICK ON THE ROOF AND ALONG THE WINDSHIELD LINE. IT SHOULD NEVER BE THAT THICK. THEY SAID THIS SHOULD BE FIXED IN A MANUFACTURER RECALL AS IT IS A MANUFACTURING DEFECT AND IS PROBABLY AFFECTING OTHER CARS PAINTED AT THE SAME TIMEFRAME AS MINE. THE PAINT ISSUE CONTINUES TO GET WORSE. THE CAR REPAIR ESTIMATORS SAID THE ROOF AND SURROUNDING WINDSHIELD PAINT NEED TO BE REPLACED OR THIS WILL CONTINUE TO CORRODE. THIS CAR HAS NEVER BEEN IN AN ACCIDENT OR HAD THE WINDSHIELD REPLACED.

NHTSA ID

11041340

Incident

Sep 1, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REARVIEW MIRROR AREA AND THE UPPER CENTER FRONT AREA ACCUMULATED WATER. THE ACCUMULATED WATER DRIPPED DOWN TO THE FLOOR INSIDE THE VEHICLE, WHICH CAUSED MOLD IN THE RUG. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THE SUN ROOF DRAIN NEEDED TO BE CLEANED OUT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

NHTSA ID

11015972

Incident

Jun 1, 2017

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE FAILED TO START SEVERAL TIMES WITHOUT WARNING AND THE BATTERY HAD TO BE RECHARGED SEVERAL TIMES. WHILE DRIVEN OVER UN-LEVELED LAND, THE VEHICLE STALLED AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BLACKHAWK MOTORS, 1621 S MARQUETTE RD, PRAIRIE DU CHIEN, WI 53821, (608) 326-8400) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR ASSEMBLY FAILED AND FURTHER REPAIRS MAY BE REQUIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM). IN ADDITION, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11005829

Incident

Feb 1, 2017

Mileage

87,000 mi

I TOOK MY CAR FOR THREE RECALLS ONE OF THEM WAS THE BRAKE BOOSTER. THEY CALLED ME THE OTHER DAY TO PICK IT UP. I WENT AND THEY TOLD ME EVERYTHING IS FIXED. THE PROBLEM WASN'T FIXED. I ALMOST CRASHED 4 TIMES AND I HAD TO CALL A TOW TRUCK. I CALLED THE DEALER AND THEY SAID IF I WANT THEM TO LOOK AT THE CAR AND FIND THE PROBLEM THEY WOULD CHARGE ME. I TOLD HIM IT'S THE BRAKE BOOSTER AND SHOWED HIM A VIDEO TO PROVE IT. HE DECLINED TO HELP ME...UPDATED 06/06/17 *BF *AS

NHTSA ID

10983074

Incident

Feb 10, 2017

TL-

NHTSA ID

10916397

Incident

Oct 11, 2016

Mileage

29,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT PROVIDED. UPDATED 10/04/16*LJ

NHTSA ID

10898059

Incident

Dec 28, 2015

LAST FEW DAYS WERE EXTREMELY HOT IN THE NORTH EAST.MY CAR WAS PARKED IN AN OPEN PARKING LOT OVER THE WEEKEND AND THE FRONT WINDSHIELD DEVELOPED A CRACK DUE TO EXTREME HOT WEATHER. THE DEALER AND MANUFACTURER (FIAT/CHRYSLER) TOLD ME THE STANDARD WARRANTY EXPIRES AFTER A YEAR. I AM IN THE PROCESS OF GETTING IT REPLACED THRU MY INSURANCE COMPANY. I SUSPECT THIS TO BE A MANUFACTURING DEFECT OF THE TEMPERED GLASS.

NHTSA ID

10888165

Incident

Jul 23, 2016

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START BUT FAILED TO SHIFT OUT OF PARK. IN ADDITION, THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THE TRANSMISSION MODULE, THE WIPER MOTOR AND THE (TIPM) TOTALLY INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

NHTSA ID

10852683

Incident

Mar 14, 2016

Mileage

75,000 mi

ELECTRONIC STABILITY CONTROL MALFUNCTION INDICATOR LIGHT RANDOMLY GOES ON AND OFF WHILE VEHICLE IS IN OPERATION. AUTOMATIC WIPER BLADES RANDOMLY ACTIVATING WHILE VEHICLE IS IN OPERATION WHEN NO MOISTURE OR RAIN IS PRESENT. AUTOMATIC KEY-LESS ENTRY/EXIT SYSTEM INTERMITTENTLY FAILS TO WORK WHEN USING DOOR FRONT HANDLE SENSORS. DEALERSHIP HAS RECOMMENDED REPLACEMENT OF TIPM UNDER EXTENDED WARRANTY IN EFFORT TO RESOLVE ISSUES.

NHTSA ID

10822083

Incident

Dec 29, 2015

Mileage

43,500 mi

THE LEATHER DASHBOARD IS SHRINKING AND COMING UNGLUED FROM THE DASHBOARD FRAME. THE DEFROSTER VENTS ARE NOW AFFECTED AND BEING PULLED BY THE DISINTEGRATING LEATHER. I AM CONCERNED THAT SINCE THE DASHBOARD COATING IS NO LONGER AFFIXED TO THE CAR, THE DASHBOARD WILL BE RIPPED OFF AND BECOME A PROJECTILE IF THE AIRBAGS INFLATE. THE PROBLEM EXISTS ALL THE TIME BUT THE THREAT EXISTS MOST WHEN CAR IS IN MOTION.

NHTSA ID

10818427

Incident

Nov 28, 2015

Mileage

53,000 mi

IN MY 2012 JEEP GRAND CHEROKEE OVERLAND MODEL WITH A LEATHER DASHBOARD, THE LEATHER MATERIAL HAS SEPARATED FROM THE DASHBOARD AND IS AFFECTING THE WINTER PERFORMANCE OF THE FRONT WINDSHIELD DEFROSTER BY PARTIALLY BLOCKING THE AIR VENTS. THIS PRESENTS A SAFETY HAZARD THAT WILL ONLY GET WORSE WITH TIME UNTIL JEEP ISSUES A RECALL TO FIX OR REPLACE THE FAULTY DASHBOARDS ON THESE VEHICLES.

NHTSA ID

10808522

Incident

Dec 4, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 65 MPH, THE FRONT PASSENGER SIDE VISOR BEHIND THE HEADLINER CAUGHT FIRE. THE CONTACT STATED THAT THE PASSENGER SIDE COLUMN, THE VISOR, AND THE HEADLINER WITH VARIOUS WIRES HAD TO BE RIPPED OFF TO STOP THE FIRE. THE CONTACT EXTINGUISHED THE FIRE. THE CONTACT WAS INJURED, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

NHTSA ID

10733598

Incident

Jul 11, 2015

Mileage

54,000 mi

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PUSH BUTTON START HESITATED AT TIMES. AFTER A SECOND ATTEMPT, THE VEHICLE WAS ABLE TO START, BUT THE FAILURE PROGRESSED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS EXCESSIVE FOG AND THAT THE VENT CONTROLS WERE NOT FUNCTIONING PROPERLY. THE FAILURE WAS REPORTED TO THE DEALER AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER INDICATED THAT THEY PERFORMED THE REPAIRS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM), BUT PROVIDED NO CONFIRMATION. THE DEALER ONLY STATED THAT THESE TWO OF THE FOUR RECALLS WERE PERFORMED AND THAT THEY DID NOT KNOW WHEN THE OTHER TWO RECALLS WOULD BE PERFORMED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 15V115000 (ELECTRICAL SYSTEM) AND THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR THE TWO RECALL REPAIRS. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 10/5 UPDATED 11/07/2017*CN

NHTSA ID

10732541

Incident

Aug 25, 2014

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO LACK OF PARTS TO FIX SUN VISOR VANITY LAMP WIRING UNDER RECALL. *SMD THE CONSUMER STATED THE DASH RATTLED, THE SUNROOF HAD TO BE FIXED ON SEVERAL OCCASIONS, THE GLOVE BOX, ALTERNATOR AND ENGINE HEAD WERE REPLACED. *JB

NHTSA ID

10711756

Incident

Apr 1, 2015