Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2013 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I was on the highway and the truck escalated in speed then it would decreased In speed . (61 mph to 45-41mph. Then it decreased speed all the way to a complete stop. Then burst into flames in front of truck. Truck made crackling sounds and proceeded to burn all the way back to the back seats of truck.
I BOUGHT MY JEEP LAST YEAR SOMETIME IN TOWARDS THE END OF MARCH. IT WAS TOWARDS THE MIDDLE OF THE SUMMER I STARTED TO NOTICED THE LEATHER ON MY FRONT DASHBOARD STARTING TO LIFT AND BUBBLE IN SOME AREAS. BY THE END OF THE SUMMER U HAVE MASSIVE AREAS THAT ARE STARTING TO BUNCH UP ALL OVER MY DASHBOARD. AS I STARTED TO LOOK THE PROBLEM UP DUE TO IVE NEVER SEEN A DASHBOARD DO THIS BEFORE. IVE COME TO LEARN THIS IS A ISSUE ON ALOT OF JEEPS MY YEAR AND JEEP IS DOING NOTHING ABOUT IT. I BROUGHT IT TO A UPHOLSTERY SHOP AND THEY ALSO SAID THEY HAVE SEEN THIS ALOT ON THE JEEP OF MY YEAR AND THAT JEEP WONT DO ANYTHING TO FIX IT. THEN THE SHOPS SAYS ITS GONNA COST ALMOST 4-6 THOUSAND TO REPAIR DUE TO THE LEATHER ON THE DASH IS SHRINKING AND THAT THEY WOULD HAVE TO REPLACE THE WHOLE DASHBOARD.
THE PANELING WHICH IS IN LAYED ON THE DOORS AND THE FRONT DASH ARE PEELING. THESE PIECES ARE SHARP. AS THEY PEEL PASSENGERS, INCLUDING CHILDREN CAN CUT THEMSELVES. MY OWN CHILD RECEIVED AN INJURY FROM ONE OF THESE PIECES. JEEP SENT A RECALL LETTER TO MY ADDRESS, ADVISING ME TO GO TO ANY JEEP DEALERSHIP TO HAVE THE ISSUE FIXED. THE CROWN CHRYSLER JEEP DODGE ON 6350 PERIMETER LOOP DRIVE ACCEPTED THE REPAIR ON 2 OCCASIONS BUT NEVER REPAIRED THE ISSUE. THERE WAS NO FOLLOW UP OR REASON GIVEN FOR NOT COMPLETING THE REPAIR, EVEN AFTER KEEPING MY VEHICLE FOR 3 DAYS. BUT ITS NOT AN OFFICIAL RECALL. I THINK JEEP SHOULD BE RESPONSIBLE FOR FIXING OBVIOUS INTERIOR DAMAGE AND ESPECIALLY THAT THAT COULD INJURE PASSENGERS.
PASSENGER SIDE HEADLAMP DOES NOT COME ON IN DAYTIME. AT DUSK, WHEN THE SENSOR TURNS ON BRIGHTER LAMPS; THIS PASSENGER SIDE HEADLAMP WORKS. AT TIME, WHEN RAINING OR WHEN I WANT TO BE SEEN, I WILL MANUALLY TURN ON BOTH HEADLIGHTS. NOW THE PASSENGER SIDE LIGHT WILL NOT COME ON DURING THE DAY; HOWEVER IT WILL COME ON WITH THE AUTOMATIC DUSK FEATURE. I SEE MANY "ONE-SIDED" DAYTIME RUNNING HEADLAMPS IN THE NEWER MODEL JEEPS PRIOR TO THE NEW LED ROPE LIGHTING HEADLAMP FEATURE IMPLEMENTED IN 2014. THE AUTO DEALER WILL HAPPILY REPLACE THE BALLAST AND ASSEMBLY FOR $500.00. IN MY MIND, THIS IS A DEFECT KNOWN TO THE MAKER WHICH IS WHY A NEW TYPE OF LIGHTING WAS IMPLEMENTED. IT WORKED FINE UNTIL SEVERAL MONTHS AGO. EVEN THOUGHT IT'S JUST ANNOYING; IT DOESN'T SEEM RIGHT. IT WAS SUGGESTED I CHECK IN WITH THIS WEBSITE TO SEE IF THERE ARE OTHER COMPLAINTS.
ON JAN 7, 2015, WHILE I WAS DRIVING TOWARDS THE GARAGE, MY VEHICLE (GRAND CHEROKEE 2013) SUDDENLY (UNEXPECTEDLY) ACCELERATED AND, ALTHOUGH I PRESSED THE BRAKE PEDAL, IT CRASHED AGAINST THE WALL. THE VEHICLE ACTIVATED AIRBAGS BURNING AND BRUISING MY BODY; I WENT TO THE ER AND RECEIVED MEDICAL ASSISTANCE. SOME OF THE PARTS REPLACED FOR THIS CRASH INCLUDED, BUMPER AND HOOD ASSEMBLIES, A/C DUCTS AND EVAPORATOR, GRILLE, RADIATOR, HEADLIGHT, COMPUTER, WIPER WASH CANISTER, WATER PUMP, FAN, SEAT BELT AND ONE FENDER, ETC. IN ADDITION THE CRASH TOLL CAUSED STRUCTURAL DAMAGES TO THE PROPERTY. THE SERVICE SHOP COMPLETED THE REPAIRS ON FEB 27, 2015. ON MARCH 2 AND MAY 20, 2015 I TOOK THE VEHICLE TO THE AUTHORIZED SERVICE CENTER BECAUSE OF TRANSMISSION SHIFTING FAILURES. THEY FINALLY CHANGED THE WHOLE TRANSMISSION BY MAY 29, 2015. ON JULY 2 I TOOK IT BACK TO THE SERVICE CENTER BECAUSE THERE WAS A NOISY RIDING AND CHECK ENGINE WAS ON; BY JULY 16 THEY HAD REPLACED ONE SHOCK ABSORBER, THE GAS PUMP AND TANK, AND ONE OXYGEN SENSOR (MILEAGE AT THIS POINT 22,594). ON JULY 22, 2015 I WENT BACK AGAIN BECAUSE OF CHECK ENGINE AND THEY KEPT THE VEHICLE FOR REPLACING THE CATALYST. BECAUSE OF THE UNEXPECTED ACCELERATION EVENT, ALL ABOVEMENTIONED REPAIRS, PLUS FIVE EXECUTED RECALLS (ONE STILL OPEN R909/NHTSA 14V-115) AND AN IMMINENT SIXTH RECALL FOR START BUTTON (THAT DOES NOT SHUTS OFF); I DON'T TRUST THIS VEHICLE'S SAFETY AND QUALITY. I'M AFRAID OF HURTING ME OR SOMEONE ELSE; I COULD NOT AFFORD REPAIRS AT UPCOMING WARRANTY EXPIRY. THEREFORE, I HOPE YOU BUY BACK THIS DEFECTIVE GRAND CHEROKEE 2013.
TL*THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO LOCK THE DOORS, THE FRONT DRIVER SIDE DOOR FAILED TO AUTOMATICALLY AND MANUALLY LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 ( ELECTRICAL SYSTEM) AND 14V634000 ( ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE RAIL ROOF DETACHED FROM THE VEHICLE. A KAYAK WAS ATTACHED TO THE RAIL ROOF AT THE TIME OF THE FAILURE. THE TECHNICIAN DIAGNOSED THAT THE WIND PRESSURE CAUSED THE RAIL ROOF TO DETACH. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,450. ..UPDATED 09-24-14 *BF THE CONSUMER STATED THAT THE KAYAK MOUNTED (THULE RACK) ON THE VEHICLE FLEW OFF AND CRASHED INTO ANOTHER VEHICLE. THE DAMAGE COSTS REACHED $1,400. THE MANUFACTURER CLAIMED THERE WAS DEFECT FAILURE CAUSED BY WIND PRESSURE; THEREFORE, WAS NOT COVERED UNDER WARRANTY. UPDATED 02/24/2015 *JS
I WAS IN THE PARKING LOT OF A PORSCHE REPAIR SHOP AND WAS FULLY AWARE OF ALL THE EXPENSIVE CARS AROUND. I WAS VERY CAREFUL AS I PUT MY CAR IN REVERSE. SUDDENLY, MY JEEP SPED ACROSS THE PARKING LOT IN REVERSE AT FULL THROTTLE. THE BREAKS DIDN'T WORK AND THE CAR WOULDN'T STOP UNTIL IT SMASHED INTO A PORSCHE CAYMAN AND TOTALED IT. *TR
WHILE MAKING A 3-POINT TURN THE POWER STEERING FAILED WITH THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT. AN UNFAMILIAR WARNING LIGHT APPEARED ON THE DASH (WHICH WAS NOT IDENTIFIED IN THE MANUAL OR ON-LINE) CONSISTING OF A RED STEERING WHEEL OVER 2 RED LINES. EVERYTHING ELSE SEEMED TO BE WORKING. I GRAPPLED WITH THE WHEEL TO FINISH THE TURN, THEN TURNED THE ENGINE OFF. AFTER RE-STARTING, THE POWER STEERING WAS WORKING AGAIN. I HAD IT TOWED TO THE DEALER BECAUSE I WAS AFRAID IT WOULD HAPPEN AGAIN. THEY REPORTEDLY FOUND A CORRODED LEAD TO THE "POWER STEERING MODULE" (EVEN THOUGH THE CAR IS ONLY 7 MONTHS OLD) BECAUSE "THE SCREW CONNECTING THE LEAD HAD NOT BEEN GREASED PROPERLY PRIOR TO INSTALLATION." *TR
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SPOILER FOR THE BACK RACK FRACTURED AND CAUSED THE RACK TO MOVE IN A WAY THAT WAS OBSCURING THE CONTACT'S VISIBILITY OF THE REAR WINDOW. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE CONTACT WAS INFORMED THAT THE FAILURE WAS CAUSED BY USER ERROR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 6,000. UPDATED 9/10/13 *CN THE CONSUMER STATED THE SPOILER WAS MADE OUT OF TWO PIECES OF PLASTIC GLUED TOGETHER ATTACHED TO THE REAR TAILGATE INSTEAD OF THE NORMAL EXPOSED METAL. UPDATED 09/13/2013 *JS
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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