2013 Jeep Grand Cherokee Other / unspecified Problems

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED NUCAR AUTOMALL OF TILTON (40 E MAIN ST, TILTON, NH 03276, (603)286-3141) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS NOT DRIVEN FOR APPROXIMATELY 6-7 MONTHS, THE CHECK 4-WHEEL DRIVE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED INTERMITTENTLY. THE CONTACT REPLACED THE BATTERY AS DIRECTED ONLINE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE TRACTION CONTROL BECAME INOPERABLE AND THE VEHICLE STARTED TO FISHTAIL. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE CONTACT CONTACTED THE SAME DEALER AND PROVIDED THE DEALER WITH DIAGNOSTIC CODE (C2221-00 (FAILURE ELECTRONIC LIMITED SLIP DIFFERENTIAL (ELSD) MODULE DTCS AND OR THE DRIVE TRAIN CONTROL MODULE (DTCM) FROM A DIAGNOSTIC TOOL. THE DEALER REQUESTED THAT THE CONTACT TAKE THE VEHICLE IN TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. PARTS DISTRIBUTION DISCONNECT.*DT Consumer stated service 4WD & tracking control lights would go on and off. While driving in the snow 4WD and traction were lost which caused the vehicle to spin out of control.

NHTSA ID

11397684

Incident

Dec 21, 2019

Mileage

90,000 mi

I HAD CRUISE AT 80MPH ON INTERSTATE HIGHWAY AND DISENGAGED ON EXIT RAMP BY USING THE BRAKE. THE CAR SLOWED BUT I USED BRAKE AGAINN TO YIELD ONTO 4 LANE ROAD AND AGAIN TO CROSS OVER 2 LANES INTO A GAS STATION. I PULLED UP TO PUMP SLOWLY. WHEN I PUT THE BRAKE ON AGAIN TO COMPLETTE THE STOP,THE CRUISE REENGAGED AND THE CAR TOOK OFF. LUCKILY THERE WAS OPEN PARKING SPOT,I AIMED THERE AND CAR JUST KEPT GOING. OVER A CURB, THROUGH ABOUT 75 YARDS OF GRASS AND INTO A FIELD,ABOUT 25 FEET IN. NO BRAKING EVEN THO I TRIED. IN THE BRUSH WAS A CONCRETE BLOCK I HIT THAT CAUSED BOTH PASSENGER TIRES TO BLOW AND THEN THE CAR SLOWED AND WENT TO THE LEFT SOME 5 FEET AND STOPPED. NO AIRBAGS DEPLOYED. I ONLY PLOWED DOWN SMALL BRUSH AND MISSED A TREE IN MY PATH WHEN CAR VEERED LEFT AFTER TIRES BLEW. IT WAS A DRY SUNNY MORNING WITH NO ADVERSE WEATHER CONDITIONS. I HAD ONLY BEEN DRIVING FOR AN HOUR AND HAD STOPPED TO GET GAS AND USE RESTROOM. THEPA STATE TROOPERS CAME BUT SINCE NO DAMAGE TO OTHER PROPERTY AND NO INJURIES, THEY DID NOT FILE A REPORT. USAA INSURANCE NOTIFIED AT ONCE AND TOOK THE CAR. THEY CLAIM IT AS A TOTAL LOSS. I AM BLESSED TO BE OK BUT THIS CRUISE/BRAKE MALFUNCTION COULD HAVE BEEN DEADLY ANYWHERE ELSE. I HOPE YOU WILL INVESTIGATE I WOULD NOT WANT ANYONE ELSE TO EXPERIENCE THIS

NHTSA ID

11363441

Incident

Sep 24, 2020

Mileage

94,500 mi

LUG NUTS HAVE STARTED SWELLING OR BALLOONING AND HAVE STARTED BREAKING. 3 LUG NUTS HAVE BALLOONED WHERE THEY ARE NO LONGER TIGHT ON THE STUD. THE OTHER LUG NUTS CAN'T BE REMOVED WITHOUT BREAKING THE STUD. IF I'M HAVE A FLAT, I MAY NOT BE ABLE TO CHANGE THE TIRE WITHOUT BREAKING THE LUG STUD.

NHTSA ID

11165292

Incident

Jan 4, 2019

Mileage

97,000 mi

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING IN A PARKING LOT, FOUR OF THE FIVE LUG NUTS DETACHED FROM THE REAR PASSENGER TIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED NOT TO MOVE THE VEHICLE UNTIL IT WAS INSPECTED BY AN INVESTIGATOR. THE CONTACT WAS ADVISED BY THE MANUFACTURER TO HAVE THE VEHICLE TOWED TO A CHRYSLER DEALER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 109,000.

NHTSA ID

11111547

Incident

Jun 22, 2018

Mileage

109,000 mi

2013 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE PARTS. *LD THE CONSUMER STATED THE CAPS ON THE VEHICLE'S LUG NUTS WERE "BALLOONING" MAKING IT IMPOSSIBLE TO REMOVE WITH A SOCKET. THEY HAD TO BE POUNDED OFF WHICH MADE THEM USELESS. THE CONSUMER REQUESTED TO BE REIMBURSED FOR 20 NEW LUG NUTS. *JS

NHTSA ID

11046771

Incident

Oct 19, 2017

THIS JEEP HAS 36,000 MILES AND MY TIRES ARE WORN COMPLETELY OUT. MOST VEHICLES WILL GET A GOOD 60,000-70,000 BEFORE NEEDING TO REPLACED. I'M VERY UNHAPPY ABOUT THIS. THIS JEEP YR AND MODEL HAS MANY RECALLS. JUST GOT ANOTHER FOR THE ALTERNATOR, WHICH DEALERSHIP HAS STRONGLY SUGGESTED NOT TO LEAVE TOWN, BECAUSE THE NEW PART IS NOT MADE YET. SO BETWEEN TIRES AND ALTERNATOR I FEEL LIKE I'M GROUNDED TO MY HOME TOWN.

NHTSA ID

11030358

Incident

Sep 15, 2017

Mileage

35,550 mi

ON THE REAR HUBS, THE THREADS ON THE SHAFT FOR THE AXEL HAVE COMPLETELY RUSTED OFF THE SHAFT. LEAVING JUST THE SHAFT AND NO THREADS. *TR

NHTSA ID

10940383

Incident

Jan 8, 2017

Mileage

53,000 mi

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10726767

Incident

Mar 12, 2014

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10714111

Incident

Sep 22, 2014

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 09/14/15*LJ UPDATED 10/11/2017*CN

NHTSA ID

10713550

Incident

Apr 29, 2015

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 14V115000 (EQUIPMENT AND TIRES). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10713079

Incident

Feb 5, 2015

VEHICLE IS A TWO YEAR OLD DEALER MAINTAINED VEHICLE. NEVER BEEN IN AN ACCIDENT AND GARAGE KEPT AND MAINTAINED. WAS NOTIFIED OF AN ISSUE AT MY DEALER APROX 1 YR AGO THAT ALL OF MY LUG NUTS WERE SWOLLEN AND WERE DIFFICULT TO REMOVE FROM THE VEHICLE. WAS ADVISED THAT THIS IS A PROBLEM WITH MANY OF THE GRAND CHEROKEES AND OTHER CHRYSLER VEHICLES THAT UTILIZE THESE SAME LUG NUTS. VEHICLE BROKE DOWN ON SIDE OF ROAD WITH A FLAT TIRE AND HAD TO BE TOWED TO A DEALERSHIP AS TOW DRIVER WAS THAN UNABLE TO REMOVE THE LUGS. SINCE THEN THE PROBLEM IS GETTING WORSE AND NOW AM UNABLE TO REMOVE 3 OUT OF 4 TIRES FROM THE VEHICLE WITHOUT HAVING TO SHEER OFF THE NUTS. FILED FORMAL COMPLAINT WITH CHRYSLER CUSTOMER CARE. WAS BLOWN OFF AND TOLD THAT THE DAMAGE IS MY FAULT AS AT SOME POINT AN IMPROPER TOOL WAS USED TO TAKE THE TIRES OFF DAMAGING LUGS. KEEP IN MIND THIS VEHICLE HAS BEEN MAINTAINED NO WHERE OTHER THAN A JEEP DEALER. WAS TOLD THAT THEY WOULD NOT PROVIDE ANY ASSISTANCE DESPITE THIS BEING A SAFETY ISSUE AND WAS THAN HIT UP FOR $260 FOR LUG NUTS!!!! HAVE TO WONDER HOW MANY OTHER GRAND CHEROKEE OWNERS ARE OUT THERE SUFFERING FROM THIS SAME ISSUE AND RECEIVING THE SAME NONCHALANT TREATMENT FROM JEEP/CHRYSLER CUSTOMER CARE. *TR

NHTSA ID

10689393

Incident

Feb 19, 2015

Mileage

60,000 mi

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE FRONT DRIVER'S SIDE WHEEL DISCONNECTED FROM THE VEHICLE, CAUSING THE CONTACT TO TEMPORARILY LOSE CONTROL OF THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER WHERE THE MANUFACTURER INVESTIGATED THE VEHICLE FOR IMPACT. THE CONTACT STATED THAT THE VEHICLE WAS NOT INVOLVED IN A CRASH HOWEVER, THE MANUFACTURER WAS INSISTENT THAT THE DAMAGE TO THE VEHICLE WAS CAUSED BY AN IMPACT. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10491883

Incident

Dec 21, 2012

Mileage

16,000 mi