Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2013 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 15 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Was inspected @ my local garage. The tipm goes out and you lose turn signals, wipers, transfer case control ( locks in low gear) causes airbag light to go on. And Chrysler does not manufacture them anymore. Jeep had to be towed.
2ND, To continue with the issues of the vehicle lastly provided, while driving the check engine light come on and the traction control turns off, cannot turn back on using dash button, cannot access vehicle system on wheel, change display of dash view, windshield wipers are stuck on constantly, turn signals do not work nor does the hazard lights, vehicle is also stuck in 4x4 drive and cannot be taken out. Vehicle was taken to Preferred JCD of Muskegon MI and diagnostics were run with no clear diagnosis and no fix, suggestion was to replace TIPM box. Now Jan 2024 and vehicle still sits with issues and not driven.
Shortly after purchasing vehicle we noticed there was an issue when using the remote start, the vehicle would start and then the horn would go off as if the alarm was going off, the vehicle would shut off and not want to start with the even with the power button. I disconnected the batter and let it sit for about 20 minutes and then reconnected and started the vehicle normally with the power button, about 6-7 weeks go by and after not using the remote start we had another issue, (NO KEY DETECTED) with both keys in the vehicle, did the same procedure with battery disconnect and reconnect and holding the key fob on the power button so that it would recognize the fob and it seemed to be ok for the time being until the next issue arrived.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact noticed smoke coming from the sunroof. The contact stated that the smoke turned into flames. The contact was able to pull over and the fire department was contacted, and they were able to extinguish the fire. There were no injuries reported. The vehicle was taken to the dealer, and they stated that no failure was found. The contact's insurance also diagnosed the vehicle they stated that it could be a wiring issue. The manufacturer was contacted and provided no assistance. The failure mileage was 115,000.
THE PASSENGER SEAT HEATER LIGHT KEEPS TURNING OFF AFTER PUSHING THE BUTTON. I CHECKED UNDER THE SEAT AND ALL WIRES SEEM FINE. TURN THE CAR BACK ON AN IT WORKS FOR A LITTLE BIT THEN DOES IT AGAIN. SOMETHING ODD IS GOING ON WITH IT BECAUSE THE AC SEAT WORKS STILL. THE WINDSHIELD WIPERS CAUSE A VERY LOUD ANNOYING HUM WHEN GOING 60 OR FASTER AN ITS VERY ANNOYING.
SUNROOF SPONTANEOUSLY SHATTERED
TL-THE CONTACT OWNS A 20013 JEEP GRAND CHEROKEE OVERLAND. THE SUN ROOF EXPLODED, SHOOK THE VEHICLE.. *BF SUNROOF NOT STRUCK BY DEBRIS OR FOREIGN OBJECT MANUFACTURER CONTACTED, OFFERED TO REPAIR FREE OF CHARGE (INCORRECT). JEEP CHRYSLER DUBLED RESPONSIBILITY-ORDERED ONE TIME GOOD WILL TO PAN HALT THE COST OF SUNROOF. WHILE DRIVING AT APPROXIMATELY 20 MPH, WITHOUT BEING STRUCK BY DEBRIS OR A FOREIGN OBJECT THE SUNROOF EXPLODED AND THE VEHICLE SHOOK. THERE WAS NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO MARK'S CASA CHRYSLER JEEP LOCATED AT 9733 COORS BLVD NW, ALBUQUERQUE, NM 87114, (505) 897-8400 WHERE THE SUNROOF WAS ORDERED. THE MECHANIC WAS ABLE TO COVER THE SUNROOF TEMPORARILY WITH A PIECE OF PLASTIC. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS CONTACTED AND AN OFFER MADE WAS MADE TO REPAIR THE VEHICLE FREE OF CHARGE, CASE NUMBER: 58595012. THE APPROXIMATE FAILURE MILEAGE WAS 47,760. "PIIR=Y". AH*JB
PASSENGER SIDE HEADLAMP DOES NOT COME ON IN DAYTIME. AT DUSK, WHEN THE SENSOR TURNS ON BRIGHTER LAMPS; THIS PASSENGER SIDE HEADLAMP WORKS. AT TIME, WHEN RAINING OR WHEN I WANT TO BE SEEN, I WILL MANUALLY TURN ON BOTH HEADLIGHTS. NOW THE PASSENGER SIDE LIGHT WILL NOT COME ON DURING THE DAY; HOWEVER IT WILL COME ON WITH THE AUTOMATIC DUSK FEATURE. I SEE MANY "ONE-SIDED" DAYTIME RUNNING HEADLAMPS IN THE NEWER MODEL JEEPS PRIOR TO THE NEW LED ROPE LIGHTING HEADLAMP FEATURE IMPLEMENTED IN 2014. THE AUTO DEALER WILL HAPPILY REPLACE THE BALLAST AND ASSEMBLY FOR $500.00. IN MY MIND, THIS IS A DEFECT KNOWN TO THE MAKER WHICH IS WHY A NEW TYPE OF LIGHTING WAS IMPLEMENTED. IT WORKED FINE UNTIL SEVERAL MONTHS AGO. EVEN THOUGHT IT'S JUST ANNOYING; IT DOESN'T SEEM RIGHT. IT WAS SUGGESTED I CHECK IN WITH THIS WEBSITE TO SEE IF THERE ARE OTHER COMPLAINTS.
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
ON OCTOBER 15, 2014 I TOOK MY 2013 JEEP GRAND CHEROKEE TO MOORE AUTO GROUP 8590 WEST BELL ROAD PEORIA, AZ TO ADDRESS RECALL (P36 SUN VISOR WIRING). THE RECALL STATES; THE SUN VISOR VANITY LAMP WIRING ON YOUR VEHICLE MAY EXPERIENCE A HIGH RESISTANCE SHORT AFTER A SERVICE REPAIR TO THE SUN VISOR, HEADLINER OR WHILE GAINING ACCESS ABOVE THE HEADLINER. THIS MAY RESULT IN AN INOPERATIVE VANITY LAMP AND INCREASE RISK OF FIRE. ON FEBRUARY 4, 2015 WHILE PARKED, ENGINE NOT RUNNING, LOCKED AND UNOCCUPIED, IN A GROCERY STORE PARKING LOT, THE CAR ERUPTED IN FLAMES. THE SOURCE OF IGNITION WAS A SHORT IN THE WIRING ABOVE THE HEADLINER AT THE PASSENGER SIDE SUN VISOR. I BELIEVE THAT IN THE INTEREST OF SAFETY, ANY AND ALL OWNERS OF VEHICLES THAT HAD THIS RECALL MAINTENANCE PERFORMED AT MOORE AUTO GROUP BE ADVISED TO RETURN FOR REINSPECTION. *TR
DURING THE YEAR (2014), I HAVE RECEIVED TWO SEPARATE SAFETY RECALL NOTICES FROM CHRYSLER. WHEN I RECEIVED THE FIRST RECALL NOTICE (P14/NHTSA 14V-154 BRAKE BOOSTER), I CALLED MY LOCAL DEALER (CARSON DODGE/JEEP) AND WAS TOLD BY THE SERVICE MANAGER THAT THEY DID NOT YET HAVE THE PARTS TO PERFORM THE SAFETY RECALL, SO IT DID NOT MAKE SENSE TO PERFORM THE INSPECTION. THE SERVICE MANAGER SAID THEY WOULD "PUT ME ON THE LIST" AND WOULD CALL ME WHEN THE PARTS WERE AVAILABLE. SEVERAL MONTHS LATER, I GOT THE SECOND SAFETY RECALL (P36/NHTSA 14V-391 SUN VISOR WIRING). I CALLED CARSON DODGE/JEEP AGAIN. THEY STILL DID NOT HAVE THE PARTS FOR THE BRAKE BOOSTER RECALL AND IT "DIDN'T MAKE SENSE TO BRING MY JEEP IN TO THEM UNTIL THEY COULD PERFORM THE INSPECTION FOR BOTH SAFETY RECALLS". THE SERVICE MANAGER SAID THEY WOULD "PUT ME ON THE LIST" AND WOULD CALL ME WHEN THE PARTS WERE AVAILABLE. IT IS NOW THE END OF THE YEAR, CARSON DODGE/JEEP HAS NOT CALLED ME TO PERFORM EITHER OF THE SAFETY RECALL INSPECTIONS AND I FEEL LIKE I'M GETTING JERKED AROUND. AS THESE SAFETY RECALL NOTICES FROM CHRYSLER ARE NOT DATED, I CANNOT BE SURE OF THE EXACT MONTH/DATE THEY WERE RECEIVED. AS IMPORTANT AS THESE DOCUMENTS ARE, THEY SHOULD BE DATED. *TR
I HAVE GOTTEN TWO SAFETY RECALLS FROM JEEP. THE FIRST ONE IS P14/NHTSA 14V-154 ( BRAKE BOOSTER MAY PREMATURELY CORRODE) AND THE SECOND IS P36/NHTSA 14V-391 ( SUN VISOR VANITY LAMP MAY EXPERIENCE HIGH RESISTANCE SHORT). I HAVE CALLED SEVERAL DEALERSHIPS TO TRY TO GET MY CAR IN FOR THEM TO CHECK AND HAVE EITHER BEEN TOLD THEY DON'T HAVE THE PART OR ARE "TOO BUSY TO SERVICE MY CAR". I WAS EVEN TOLD AT HELFMAN DODGE CHRYSLER JEEP AND RAM IN HOUSTON (713)533-6100 THAT THEY COULDN'T SERVICE MY CAR BECAUSE THEY WERE TOO BUSY AND UNDER STAFFED AND THEN THE MAN SAID " I DON'T MEAN TO BE RUDE, BUT IT'S TRUE". MY SERVICE ENGINE SOON LIGHT ALSO CAME ON AT ONE POINT AND THEY SAID THEY COULDN'T TAKE MY CAR IN. I AM VERY FRUSTRATED WITH JEEP'S COSTUMER SERVICE. I ALSO CALLED THE DEALERSHIP I BOUGHT MY CAR FROM (AUTO NATION) CHRYSLER JEEP AND DODGE IN SPRING, TEXAS THREE TIMES AND NEVER RECEIVED A PHONE CALL BACK AFTER LEAVING THREE MESSAGES WITH THE SERVICE OPERATOR. I WAS TOLD TO FILE A COMPLIANT ON THIS WEBSITE IF THE RECALLS WERE NOT TAKEN CARE OF WITHIN A REASONABLE TIME. THANK YOU FOR YOUR TIME. *TR
JEEP HAS AN ISSUE WITH MY 2013 JEEP CHEROKEE, WHEREIN THE ELECTRICAL SYSTEM FAILS, HEADLIGHT(S) TURN OFF AND OTHER SYSTEMS (RADIO/NAV) REBOOT. I ON MY FIFTH ATTEMPTED FIX FOR THE SAME ISSUE. CAR IS STILL IN SHOP (I AM IN MY THIRD WEEK OF A RENTAL). OBVIOUSLY, HEADLIGHTS THAT GO OUT ON THEIR OWN (AND STAY OUT) IS A SIGNIFICANT SAFETY ISSUE -- IT'S MORE THAN AN ANNOYANCE. I HAVE BEEN WARNED BY POLICE ALREADY, BUT SAFETY OF MYSELF AND OTHERS IS THE LARGER ISSUE. *TR
WHILE TRAVELING ON A ROADWAY AT APPROXIMATELY 20 MPH, WHAT APPEARED TO BE A TINY PEBBLE STRUCK MY FRONT WINDSHIELD, WHICH RESULTED IN A CHIP IN MY WINDSHIELD. SHORTLY THEREAFTER, THE CHIP RESULTED IN A CRACK THAT SPANNED THE ENTIRE HORIZONTAL LENGTH OF MY WINDSHIELD. I HAVE HAD DRIVEN/OWNED OTHER NON-JEEP VEHICLES IN WHICH WINDSHIELDS WERE STRUCK BY LARGER PEBBLES/ROCKS AND SURVIVED WITHOUT HAVING SUSTAINED ANY DAMAGE. ADDITIONALLY, MY HUSBAND'S 2013 JEEP WRANGLER HAS SUSTAINED CRACKED FRONT WINDSHIELDS ON TWO SEPARATE OCCASIONS WITHIN A THREE MONTH PERIOD. DESIGN DEFECT?? SUBSTANDARD FRONT WINDSHIELD??? *TR
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDOW LOCK FEATURE ON THE FRONT DRIVER'S WINDOW LOCKED THE REAR DRIVER AND PASSENGER SIDE WINDOWS BUT DID NOT LOCK THE FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS TAKEN TO DEALER, WHO STATED THAT THE COMPONENT WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 50. THE CURRENT MILEAGE WAS 6,000. UPDATED 7/10/13 *CN
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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