2017 Jeep Grand Cherokee Airbags Problems

We were in an accident with heavy front end and right corner panel damage and none of my airbags deployed.

NHTSA ID

11699148

Incident

Nov 11, 2025

The front passenger seat Active Head Restraint activated while driving on a smooth, rural road, with no traffic, and no impact with anything. My wife was in the passenger seat and was forcefully hit when the headrest deployed. There were no warning lights and no issues which would have warned us of this deployment. The vehicle has been maintained by the dealership since new. I have an appointment with the dealership for the warranty repair. on June 12 2025.

NHTSA ID

11665074

Incident

Jun 3, 2025

The contact owned a 2017 Jeep Grand Cherokee. The contact stated that the brake pedal was depressed while in the park position gear, the engine revved and the vehicle accelerated independently forward causing the contact to hit her head on the headrest. The contact confirmed by looking down if in fact her foot was on the brake pedal and it was during the incident. As a result, the contact crashed into the waiting room of a building. The contact remained depressing the brake pedal and shifted into reverse however her head hit the headrest again. The contact then attempted to shift into the park position but the vehicle continued to accelerate on its own and crashed into a parked Mercedes-Benz and then crashed into the rear door of a parked vehicle where the vehicle came to a stop. During the incident, the Anti-Braking System did not engage. The air bags did not deploy. The driver sustained a concussion and neck injury which later required medical treatment. The vehicle was destroyed and towed away. A police report was filed. The cause of the failure was not determined. The local dealer was notified of the crash but no assistance was offered. The manufacturer was not notified of the failure. The failure mileage was 67,500.

NHTSA ID

11602279

Incident

Jun 6, 2024

Mileage

67,500 mi

Headrest airbag deployed for no reason, no accident

NHTSA ID

11553674

Incident

Nov 3, 2023

This is [XXX] . On September 14, 2023 had a very big crash with our 2017 Jeep Grand Cherokee. My husband and Granddaughter were in the crash. Everyone is okay but the Jeep is totaled. At 7:00am, the Jeep accelerated out of control, my husband was trying applying the breaks, but the accelerator over powered the brake system. The car reached speeds of between 74-83 mph based on the Life 360 app our both my husband and granddaughter have on their phones.This occurred in downtown Lebanon KY during the morning school hours. He was unable to stop or slow down the Jeep. It resulted in him running through 2 red lights and 2 4 way stops. He also had to avoid hitting several cars and pedestrians including children. Finally the jeep skidded to the right of the road and hit a telephone pole, a bridge guard rail where the front passenger side tire was torn off, and went up an embankment and hit a tree. The police at the scene estimated the car hit the tree about approximately 50 MPH. No airbags deployed and of course the car is totaled. Our daughter drives our other 2015 Jeep Grand Cherokee and had the same issue a week before this happened but she was on an open road and was able to use the paddles on the steering wheel to disengage the cruise control and get the car under control. Jeep is saying that there is no recall so we will have to pay for the 2015 to be looked at. Of course we are going to do that immediately. The Dealer has engaged a 3rd party from Bosch to retrieve the data from the cars computer system but that has not happened yet. There were no warning lights on, the vehicle is awaiting Chrysler's inspection. The Insurance company deemed the vehicle a total loss based on the photos we sent them. The Police inspected the car after the accident. We have all the service records for both Jeeps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11546942

Incident

Sep 14, 2023

Rear end crash with front end affected, no air bag deployment

NHTSA ID

11525570

Incident

Jun 6, 2023

Continuous Alerts across dashboard for Service Airbag System” like every 10-20 seconds. Even if car is not in motion and just on.

NHTSA ID

11517869

Incident

Apr 13, 2023

The contact owned a 2017 Jeep Grand Cherokee. The contact stated that while his wife was driving at an unknown speed, another vehicle crashed into the front driver’s side and caused the vehicle to be pushed off the road. The air bags failed to deploy. As a result, the contact’s wife was knocked unconscious, and sustained injuries to the neck, head, traumatic brain bleed and SIAHD. Medical attention was required. The other contact suffered a collapsed lung and broken sternum. A police report was filed. The vehicle was not repaired. The vehicle was deemed totaled. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 140,000.

NHTSA ID

11482162

Incident

Aug 18, 2022

Mileage

140,000 mi

A pickup truck struck driver side of car, while truck was traveling over 50 mph, and side air bags did not deploy

NHTSA ID

11470808

Incident

Jun 15, 2022

I RECENTLY MET WITH AN ACCIDENT ON MY JEEP GRAND CHEROKEE. POLICE REPORT #21-001506. AIRBAGS DIDN'T GET DEPLOYED.

NHTSA ID

11398003

Incident

Feb 14, 2021

Mileage

43,000 mi

HI! I WROTE IN APRIL 26, 2020 EXPLAIN MY SITUATION AND I DON'T RECEIVE ANSWER FROM US. *TR

NHTSA ID

11323527

Incident

Apr 5, 2020

Mileage

34,925 mi

MY SUV IS STATIONARY IN CITY STREET. I PUT THE IGNITION IN ACCESSORIES AND I START TO CLEAN WITH A DRY CLOTH THE PASSENGER SEAT AND PASS A CLOTH FOR THE HEAD OF SEAT, IS ACTIVATE THE HEAD RESTRAINT. MY SUV NEVER HAVE A CRASH. I GO IN 23 APRIL 2020 TO AUTOCENTRO SERVICE CENTER DODGE, JEEP AND CHRYSLER IN CAGUAS, PUERTO RICO AND EXPLAIN MY SITUATION AND THEN TELL ME I HAVE TO PAID THE PARTS (ACTIVE HEAD RESTRAINT) AND THE COST IS $994.00 AND LABOR IS $140.00 BECAUSE THE WARRANTY OF MY SUV IS EXPIRE. I REFUSE TO PAID THAT BECAUSE I THINK IS DEFECT OF MANUFACTURE BECAUSE MY SUV I DON'T HAVE ANY CRASH. PLEASE LET ME KNOW HOW THIS SITUATION CAN BE RESOLVED. THANKS

NHTSA ID

11322323

Incident

Apr 5, 2020

Mileage

34,965 mi

SEVERE SIDE IMPACT FROM ANOTHER VEHICLE AND THE SIDE-CURTAIN AIRBAG DID NOT DEPLOY ON DRIVER SIDE. DRIVING ON A CITY STREET WB, WHEN ANOTHER VEHICLE TRAVELING NM RAN A STOP SIGN AND PLOWED INTO THE FRONT AND SIDE OF OUR VEHICLE.

NHTSA ID

11209341

Incident

May 20, 2019

Mileage

28,000 mi

2017 GRAND CHEROKEE TRAILHAWK GOING IN FOR THIRD TIME TO TRY TO FIX AIRBAG LIGHT COMING ON. TAKEN TO 2 DIFFERENT JEEP DEALERS AND STILL AIRBAG LIGHT COMING ON , ALSO SHOWS IN VEHICLE HEALTH REPORTS

NHTSA ID

11172723

Incident

Jan 29, 2019

Mileage

30,400 mi

TAKATA RECALL. MY JEEP GRAND CHEROKEE LAREDO 2017 WAS BEING DRIVEN ON HIGHWAY 52 IN JUANA DIAZ PUERTO RICO. AT THE TIME IT HAD STARTED RAINING AND THE VEHICLE WAS GOING BETWEEN 55-60MPH. THE "SERVICE ELECTRONIC STABILITY CONTROL" MESSAGE CAME ON DURING THE WEEK TWICE BUT THEN IT NEVER CAME UP AGAIN, ON THIS DAY THE MESSAGE DID NOT SHOW UP AT ALL AND WHILE DRIVING THE VEHICLE PULLED TOWARDS THE DRIVER SIDE (LEFT) AND CRASHED INTO THE SECURITY SECURITY FENCE, AFTER THIS CONTROL OF THE VEHICLE WAS LOST AND THE BRAKES STOPPED RESPONDING WHICH LEAD TO A SECOND CRASH WITH THE PASSENGER SIDE (RIGHT) SECURITY FENCE. THE VEHICLE CAME TO A COMPLETE AND ABRUPT HALT BECAUSE THE ENTIRE FRONT TRAIN WAS DESTROYED, THE FRONT WHEELS LITERALLY FELL OFF THE SUV BECAUSE THE IRON SEEMED LIKE IT HAD BEEN CUT THROUGH WITH A KNIFE. WHAT IS COMPLETELY SURPRISING IS THE FACT THAT AFTER TWO MAJOR COLLISIONS THE AIRBAGS DIDN'T DEPLOY AT ALL WHICH LEAD THE PASSENGER TO RECEIVE A BLOW TO HEAD AND THE DRIVER A BLOW TO THE HIP AND LEFT KNEE (THANKFULLY THEY WERE CLEARED OF MAJOR INJURIES BY DOCTORS), ALL OF THIS HAPPENED WITH BOTH VICTIMS OF THE CRASH USING THEIR SEATBELTS IN THE CORRECT MANNER. FORTUNATELY NO OTHER CARS WERE INVOLVED IN THE ACCIDENT BECAUSE TRAFFIC WAS VERY LIGHT AT THE TIME (APPROXIMATELY 11:15AM).

NHTSA ID

11120565

Incident

Aug 12, 2018

Mileage

34,010 mi