Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2017 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The Hood Ajar message stays on and then the service auto start/stop unavailable message comes on. Hood is actually closed and this warning is incorrect but will have to stop car to try and reset it. Hood latch was replaced. First time did not fix it. Took it back and dealership did something else to fix.
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the "Liftgate Cannot Be Opened While Vehicle Is In Motion" message was displayed. Additionally, there was a burning odor detected after pressing the Auto Start/Stop button to start up the vehicle, with smoke coming from underneath the hood. The power liftgate was intermittently inoperable and also inadvertently opened while parked in the garage. The dealer was made aware of the failure and confirmed there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the VIN was not included in the recall. The failure mileage was approximately 80,000.
The power life gate is not working properly , has knocked me in the head. I read that is very common. It stopped working a few months after purchasing (used). I have not had repaired, thought it might be a recall since it was reported a common problem.
PAINT BUBBLING UP ON HOOD. *TR
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR SIDE PANELS WERE POPPING OUT OF THE GASKET. THE VEHICLE WAS TAKEN TO FEDERICO CHRYSLER DODGE JEEP RAM (618-421-4180, LOCATED AT 1875 E EDWARDSVILLE RD, WOOD RIVER, IL 62095) WHERE THE PANELS WERE TAKEN OUT AND REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE PANELS WERE REPAIRED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WOULD BE CLOSED IF THE DEALER WAS UNABLE TO REPAIR THE FAILURE. THE MANUFACTURER REJECTED THE CONTACT'S REQUEST FOR AN EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
I WAS DRIVING ALONG A RURAL HIGHWAY @ 65 MPH & HEARD A LOUD EXPLOSION ABOVE MY HEAD. IT SOUNDED LIKE A GUNSHOT. I ACTUALLY DUCKED DOWN IN MY SEAT LOOKING INTO MY REAR & SIDEVIEW MIRRORS. THERE WAS NO ONE AROUND ME. IT WAS PARTLY CLOUDY & 60 DEGREES. I BEGAN HEARING WIND IN THE VEHICLE. I DECIDED TO STOP & CHECK THINGS OUT. LOOKING ON TOP OF THE ROOF I NOTICED A LARGE HOLE IN THE SUNROOF W/BROKEN GLASS LYING ON THE SHADE GUARD. I TURNED AROUND & HEADED TOWARDS THE LOCAL DEALERSHIP SEEKING THE ADVISE OF THE SERVICE MANAGER. HE & HIS STAFF WERE QUESTIONED ABOUT ANY KNOWLEDGE OF EXPLODING SUNROOFS & THEIR REPLY WAS NO. THEY DIDN'T SEEM TO BE TOO CONCERNED W/MY SAFETY EITHER! ACCORDING TO CONSUMER REPORTS.ORG THE ISSUE IS WELL KNOWN WITHIN THE AUTO INDUSTRY & GOVERNMENT REGULATORS. ACCORDING TO INVESTIGATIONS AUTO MAKERS ARE NOT ACKNOWLEDGING OR MAKING AN ATTEMPT TO RESOLVING THIS ISSUE. SAFETY STANDARDS & REGULATORY OVERSIGHT OF SUNROOFS HAVE NOT KEPT PACE W/DRAMATIC SIZE & DESIGN CHANGES. MORE NEEDS TO BE DONE TO GUARANTEE THEY ARE SAFE. THE BIGGER THE EXPANSE OF GLASS, THE HARDER TO ENSURE IT WON'T SHATTER. WHY SHATTERING UNDER NORMAL USE? THE VEHICLE/GLASS IS JUST TWO YEARS OLD. I HAD NO IDEA THERE WERE ANY ISSUES W/SUNROOFS SHATTERING. I WOULDN'T PURPOSELY JEOPARDIZE MY SAFETY NOR THAT OF MY PASSENGERS. THERE NEEDS TO BE A GREATER PUBLIC AWARENESS. TRANSPARENCY PLEASE
ON FIVE SEPARATE OCCASIONS, THE TAILGATE OF THE VEHICLE HAS OPENED ON ITS OWN. IT HAS HAPPENED DURING VARIOUS HOURS OF THE DAY, BOTH DAYTIME AND OVERNIGHT. AND ON THREE OF THOSE OCCASIONS THE HOME LINK SYSTEM HAS ALSO BEEN ACTIVATED WHICH THEN OPENED THE GARAGE DOOR CAUSING DAMAGE TO THE REAR OF THE TAILGATE. ALSO, SINCE THE ONSET OF THIS ISSUE THE HOME LINK BUTTON DOES NOT ALWAYS WORK EVEN IN CLOSE PROXIMITY TO THE GARAGE DOOR ITSELF.
TAKATA RECALL: 2017 JEEP GRAND CHEROKEE IMPACT W/DEER FRONT CENTER/RIGHT AND RIGHT FRONT QUARTER PANEL. ON A STATE HIGHWAY MY VEHICLE WAS IN MOTION COMING DOWNHILL DOING 55MPH AND BRAKED HARD - PUMPED ONCE TO TRY TO AVOID IMPACT WHEN I SAW DEER. HAVE NOT ACQUIRED SRS DATA. THE AIRBAGS DID NOT DEPLOY ON EITHER DRIVERS OR PASSENGER SIDE. DEER GOT AIRBORNE AS MY VEHICLE WAS STILL IN MOTION. THE DEER WENT OVER THE FRONT PASSENGER SIDE OF WINDOW. THOUGHT HER HOOF WAS COMING THROUGH THE WINDSHIELD. FELT IT UNSAFE THAT THE AIRBAGS DID NOT DEPLOY. I TOOK IT IN TO BODY SHOP AND THE ESTIMATED $2,000 TURNED INTO OVER $6,000 BECAUSE THE FINS ON THE RADIATOR WERE BENT. THOUGHT THE SENSORS SHOULD HAVE DETECTED THE SPEED AND FORCE OF IMPACT BUT PERHAPS THE INERTIA AND MOVEMENT OF MY VEHICLE NOT STOPPING IMMEDIATELY AND ATTEMPTED BRAKING DID NOT WARRANT A "SEVERE" IMPACT?!
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
DRIVING IN THE NE AFTER THE HIGHWAY DEPT. SPREAD THE SLURRY TO COMBAT ICE MY BRAND NEW JEEP GRAND CHEROKEE 2017, COLOR IVORY, STAINED. THE TRUCK WAS DRIVEN ON THE HIGHWAY AS WELL AS SECONDARY ROUDS. AFTER WASHING THE VEHICLE I DISCOVERED THE WHEEL WELL AND ITS SIDES STAINED FROM THE SLURRY. BROUGHT IT TO MEADOWLANDS OF CARMEL WHERE IT WAS PURCHASED. THEY INDICATED THEY HAD SEEN THIS BEFORE HOWEVER CHRYSLER WILL NOT COVER CHEMICAL REACTION. THIS TELLS ME THEY ARE AWARE OF THE ISSUE AND HAVE PRODUCED A PRODUCT THAT CANNOT HANDLE NORMAL USE. THIS IN REALITY IS A DEFECT IN THE PAINT. CHRYSLER CASE NUMBER 31176230
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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