Suspension
Filed Jan 3, 2026
On January 3, 2026, I test drove a 2017 Jeep Grand Cherokee (VIN [XXX] ) from a franchised Jeep dealership in Lewiston, Idaho. After the test drive, the vehicle was placed on a lift and it was discovered that the front driver-side lower ball joint was missing a retaining bolt, allowing separation from the lower control arm. This condition created an immediate risk of suspension failure and loss of control while driving on public roads. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11708580
- Incident
- Jan 3, 2026
ElectricalPowertrain (other)Suspension
Filed Sep 17, 2025
The PTU (transfer case) is not working. It started as more of a transmission issue. I would be driving at times and my transmission would not shift up. I had to manually shift my car to get it into gear. Now, it lead to knocking noises when I turn my steering wheel.
- NHTSA ID
- 11687811
- Incident
- Sep 5, 2025
Suspension
Filed Jan 27, 2025
Driving at approximately 20 mph on a busy highway, when accelerated to do a lane change, my vehicle did an extremely aggressive jolt and I can hear my engine struggling. I managed to move over lanes to the closest center divider and when i tried to put my car on "Park" it did not shift, it was stuck on drive. I had to apply the emergency foot break and turn off the vehicle. I quickly turned it back on and then i was able to shift to park. As i was being escorted by CHP to the right divider, the vehicle would jolt at the touch of the accelerator. I was unable to accelerate and the mechanic is saying my transmission gave out. No prior symptoms, no warning of any issues. The check engine light came on after the first jolt. The vehicle is currently in the mechanic shop. I'm being told that i need a new transmission.
- NHTSA ID
- 11638941
- Incident
- Jan 27, 2025
Suspension
Filed Apr 24, 2024
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, he heard an abnormal clicking sound emanating from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Notice: T72 (Suspension). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
- NHTSA ID
- 11585063
- Incident
- Apr 21, 2024
- Mileage
- 140,000 mi
ElectricalSuspension
Filed Sep 25, 2020
THE COMPRESSOR FOR THE AIR SUSPENSION OVERHEATS CAUSING A CLUNKING NOISE FROM THE LEFT DRIVER SIDE OF THE ENGINE COMPARTMENT AND IS THE SUSPENSION TO NOT WORK AT ALL LEAVING YOU IN PARK MODE EXIT/ENTER AND YOU GET A FLASH CODE OF SERVICE AIR SUSPENSION IMMEDIATELY .THIS IS VERY SIMILAR TO SOME OF THE PROBLEMS THEY HAD WITH 2011 AND 2012 MODELS OF JEEP GRAND CHEROKEE THEY NEED TO OFFER A STANDARD CONVERSION KIT FIX TO FIX THESE JEEP BECAUSE THE AIR SUSPENSION IS NOT PERFECTED AND VERY DANGEROUS
- NHTSA ID
- 11361143
- Incident
- Sep 23, 2020
Suspension
Filed Apr 30, 2020
THE VEHICLE, 2017 JEEP GRAND CHEROKEE, WAS PARKED (NOT RUNNING & NO OCCUPANTS) UNDER OUR CAR PORT. AN EXTREMELY LOUD POP/EXPLOSION WAS HEARD AND MY SPOUSE SAW THE JEEP ROCKING FROM SIDE TO SIDE (NO ONE WAS NEAR IT). I WENT TO MOVE IT INTO OUR GARAGE AND THE 'SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY' WARNING CAME ON. THE REAR END OF THE VEHICLE IS VERY LOW WITH THE WHEEL WELLS BARELY ABOVE THE LOW PROFILE TIRES.
- NHTSA ID
- 11322882
- Incident
- Apr 4, 2020
- Mileage
- 71,741 mi
Driver assistanceSuspension
Filed Jan 30, 2019
AIR RIDE SUSPENSION SUSPENDED WARNING VEHICLE WAS JUST STARTED. TURNED OFF RESTARTED THEN VEHICLE ENGAGED 4LOW AND AGAIN INDICATED SUSPENSION SYSTEM SUSPENDED.
- NHTSA ID
- 11173188
- Incident
- Jan 30, 2019
- Mileage
- 39,009 mi
Fuel systemSuspension
Filed Mar 14, 2018
BOUGHT MY 2017 JEEP GRAND CHEROKEE TRAILHAWK USED WITH 10,600 MILES ON IT. GAS ISSUES FROM THE GET GO: WHEN GETTING GAS, THE GAS PUMP SHUTS OFF EVER FEW SECONDS LIKE THE GAS TANK IS FULL ONLY ALLOWING A FEW CENTS WORTH OF GAS TO ACTUALLY GO IN THE VEHICLE. I HAVE BEEN TO MULTIPLE GAS STATIONS AND THE SAME ISSUE OCCURS AT ALL OF THEM, TRIED TURNING THE NOZZLE TO DIFFERENT ANGLES AND ALMOST HOLDING IT ALL THE WAY OUT OF AND IN THE TANK, IT DOES NOT MATTER THOUGH. AIR SUSPENSION: AFTER OWNING THE JEEP FOR 3 MONTHS, ONE MONDAY MORNING WHEN I TURNED IT ON TO GO TO WORK A MESSAGE POPPED UP SAYING "SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY", MILEAGE WAS AT 14,990. I TURNED THE VEHICLE OFF AND ONE TWO MORE TIMES BEFORE DRIVING IT, DROVE TO WORK AND RESTARTED IT AFTER I PARKED, EACH TIME THE SAME MESSAGE CAME ON IMMEDIATELY. I CALLED THE CLOSEST JEEP DEALERSHIP, THEY SAID IT WAS OK TO DRIVE AND COULD NOT SEE THE JEEP UNTIL THE FOLLOWING MONDAY. DROPPED THE JEEP OFF, THEIR SYSTEM SAID THE MODULE WAS BAD, THEY REPLACED IT, THIS DID NOT WORK. THEY CONTACTED CHRYSLER, NO FIX HAS OCCURED, MULTIPLE ATTEMPTS BUT NOTHING HAS WORKED. 3.5 WEEKS AND STILL COUNTING WITHOUT MY JEEP. THE JEEP GARAGE SAID THEY DO NOT KNOW HOW MUCH LONGER BC THEY DO NOT KNOW THE SOLUTION AND ARE WAITING ON JEEP ENGINEERS TO TELL THEM WHAT TO TRY NEXT. SOUNDS LIKE THE ENGINEERS ARE JUST TRYING EXPERIMENTS TO SEE WHAT WILL WORK. WHEN WAITING ON THE MODULE TO COME IN THE FIRST WEEK I ASKED IF I COULD DRIVE IT UNTIL THE PIECE CAME AND WAS TOLD IT WAS NOT SAFE TO DRIVE. VERY UNPLEASED.
- NHTSA ID
- 11079465
- Incident
- Feb 12, 2018
- Mileage
- 14,990 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.