2023 Jeep Grand Cherokee Electrical Problems

The 2023 Jeep Grand Cherokee 4xe Trailhawk has experienced repeated hybrid-system-related problems, including recurring check-engine warnings and multiple dealership repair visits. Most concerning, the vehicle previously shut down while being driven. The vehicle lost power while in operation, creating a serious safety concern. The dealership was made aware of this incident and performed repairs related to the shutdown. Since then, the vehicle has continued to experience hybrid-related problems and has required multiple additional repair visits. It is now back at the dealership in a no-drive condition due to another hybrid-system-related issue. A replacement part is required, but there is currently no estimated date for the part's arrival or when the vehicle will be repaired and returned to service. The vehicle has also been subject to multiple safety recalls, including recalls involving the high-voltage battery system. The repeated hybrid-system failures, previous shutdown while driving, and current inability to operate the vehicle raise significant concerns about the vehicle's safety, reliability, and continued operation. I am requesting that these issues be documented and reviewed for potential safety defects, particularly the loss of power while driving and the recurring hybrid-system failures.

NHTSA ID

11775935

Incident

Oct 23, 2026

I am filing an urgent safety complaint regarding my 2023 Jeep Grand Cherokee 4xe Plug-in Hybrid. During inspection, the mechanic discovered that the electrical connector and wiring associated with the fuel pump were burned and melted inside the gasoline fuel tank. The entire fuel pump assembly was subsequently replaced. Before the failure was discovered, the dashboard indicated approximately 110 kilometers of remaining gasoline driving range, but the mechanic found the fuel tank completely empty. The vehicle also experienced engine vibration and an illuminated check engine warning light. The mechanic suggested that operating without gasoline may have damaged the fuel pump. However, the exact cause of the electrical overheating and melted wiring has not been established. I am extremely concerned about the potential fire hazard associated with electrical damage inside the gasoline tank. I request that NHTSA investigate the cause of this failure, the accuracy of the fuel level indication, and whether other Jeep Grand Cherokee 4xe vehicles may be affected.

NHTSA ID

11775411

Incident

Nov 2, 2026

On October 23, 2026, my 2023 Jeep Grand Cherokee 4xe unexpectedly lost propulsion. Before this incident, it intermittently shifted very harshly at 40–60 mph while I maintained steady accelerator pressure. That day, a “SERV 4WD” warning appeared and the vehicle tugged and jerked during turns. As I pulled into a parking space, it lost the ability to move. I turned it off. After waiting, I restarted it; there was a very loud thunk, and it suddenly lurched forward. The check-engine and brake warning lights illuminated, and it still would not move. When the tow truck driver restarted it, the loud thunk happened again. He was eventually able to reverse and move the Jeep a few feet onto the tow truck. He said it appeared to be staying in electric mode rather than transitioning to hybrid operation, although this was not a confirmed diagnosis. The Jeep was towed to an authorized dealership. The dealership says diagnostic scans pass and it cannot reproduce the failure. No cause or repair has been identified. My Jeep app shows safety recall 78C (NHTSA 25V-766), related to possible engine failure and loss of propulsion, with the status “Parts Unavailable.” The dealership told me its scan indicates my vehicle does not need the recall, but has not clearly explained why. I do not know whether the recall caused this incident. I have opened a case with Jeep Corporate. I am concerned this unexplained loss of propulsion and sudden forward lurch could recur in traffic and cause a crash. I request that NHTSA document and review this potential safety defect.

NHTSA ID

11774116

Incident

Oct 23, 2026

Ever since 68c recall the vehicle no longer operates as it did. There is not enough power in emergency situations and definitely not safe. Also there is a known issue with the sway bar that rattles and sounds like I am dragging something under the vehicle. This was replaced once but same problem returned again after a few months.

NHTSA ID

11773400

Incident

Oct 24, 2026

The control panel of the radio became inoperable and rebooted itself right after a software update. We have had multiple problems with this console and the dealer has failed to fix it or stop the updates which cause the problems. From what I understand, this is a known problem. [XXX] [XXX] AI Overview The radio and infotainment system in the 2023 Jeep Grand Cherokee (running the Uconnect 5 system) frequently fails due to software bugs, failed over-the-air (OTA) updates, or telematics and hardware glitches that cause freezing, black screens, or continuous reboot loops . [1, 2, 3] Common Symptoms Screen Freezing or Blackouts: The display locks up on the Jeep logo, turns completely black, or stops responding to touch. Loss of Cabin Controls: Because Uconnect controls climate and heated seats, a freeze can lock out temperature adjustments. Audio Glitches: Random popping, crackling, loud hums, or complete audio dropouts. Connectivity Drops: Constant disconnections from wireless Apple CarPlay, Android Auto, or Bluetooth. Failed OTA Updates: A corrupted background software update can brick the unit, leaving it stuck on an Android recovery screen INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11773365

Incident

Oct 16, 2026

While driving in active traffic at approximately 6 PM, our 2023 Jeep Grand Cherokee 4xe experienced a catastrophic, sudden loss of propulsion/driving power with no prior warning. The vehicle would not switch to gas, completely died, and refused to restart even in e-Save mode. A dashboard warning appeared: 'plug in vehicle for battery conditioning.' We were stranded in an active lane of travel and nearly rear-ended before securing police assistance (911 call) and a AAA tow. This directly mirrors known safety risks regarding sudden loss of power (Recall 78C / NHTSA 25V766) and high-voltage battery failure.

NHTSA ID

11771570

Incident

Oct 15, 2026

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while stopped at a traffic light, the vehicle lost motive power and failed to restart. The electrical functions became inoperable. The vehicle was unable to restart, and Police assistance was needed before the vehicle was towed to prevent a crash. A Police report was filed. The contact stated that the failure had occurred on several occasions. The vehicle was previously taken to a dealer, where the battery was replaced; however, the failure persisted. The vehicle was recently towed to a dealer, where it was diagnosed and determined that the array fuse had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure by telephone, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 5,376.

NHTSA ID

11769612

Incident

Sep 23, 2026

Mileage

5,376 mi

- The high-voltage (HV) battery system and related hybrid control processor (HCP) software — repeatedly, across three separate incidents (Jan 2026 coolant heater/HCP fault, June 2026 front axle disconnect fault, Sept 2026 full HV battery replacement). Also affected: front axle disconnect actuator (drivetrain). Yes, available for inspection — vehicle is at Chrysler Dodge Jeep Ram of Clifton Park. - Recall 68C: HV battery fire risk (owners told not to charge, park away from structures). Recall 73C: possible loss of drive power while driving, increasing crash risk. Recall 20C: head restraints failing to lock, increasing injury risk in a crash. - Yes — confirmed and repair attempted by an authorized Stellantis dealer (Chrysler Dodge Jeep Ram of Clifton Park) on three separate repair orders (RO #106187, #109788, and the current September 2026 visit), with documented diagnostic trouble codes each time (P29BB, C1463, and the current critical HV battery code). - Inspected/repaired by the authorized dealer under manufacturer recall directives (FCA/Stellantis) each time. No police or insurance involvement, since no accident occurred. - Yes — Check Engine Light (Jan 2026, code P29BB), Service 4WD light (June 2026, code C1463), and Check Engine Light again (Sept 2026, current critical HV battery code). Recall notices (68C, 73C, 20C, etc.) were also received separately as advance manufacturer warnings before some of these symptoms appeared.

NHTSA ID

11763645

Incident

Nov 28, 2025

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle was losing traction and was shifting very rough while in hybrid mode. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); and the vehicle was repaired in February; however, the repair failed to prevent the failure. The contact stated that while using the gas engine feature, the engine was running rough and sounded as if the engine was struggling, and the vehicle nearly stalled. The contact received a second notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The dealer was notified of the failures. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 36,028.

NHTSA ID

11754590

Incident

Feb 26, 2026

Mileage

36,028 mi

Since Nov 2025 there has been a recall with still no remedy for repair. The recall is a huge safety risk regarding the hybrid battery worrying me about it exploding or catching on fire as it warns me to not charge it in my garage and be careful charging it which is the only reason I purchased this hybrid.

NHTSA ID

11752945

Incident

Nov 5, 2025

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the instrument panel went blank. The contact became aware that the VIN was included in NHTSA Campaign Numbers: 25V741000 (Electrical System) and 26V328000 (Air Bags). The vehicle was driven to a local dealer, who later informed the contact that the recall repair for NHTSA Campaign Number: 25V741000 (Electrical System) could not be completed due to a lack of adequate staff or equipment. The vehicle was then towed to Thomas Auto Centers (67791 Mall Rd, St Clairsville, OH 43950), who informed the contact that the recall repair would take three to four weeks to complete. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, opened a case, and followed up with the first dealer, who had the vehicle towed to the second dealer. The failure mileage was approximately 35,198.

NHTSA ID

11752690

Incident

May 31, 2026

Mileage

35,198 mi

At the end of March 2026, the hybrid battery was replaced due to a recall by the dealership. After this, several software updates done, including the BCM, per technician's notes. In May 2026, my vehicle was found bricked in my driveway, unable to jump start, giving warnings regarding the dual charging system. After being towed to the dealership, they found my 12v battery was dead and stated that it needed to be replaced, which was done, with no further testing per technician's notes. Six weeks later, in July 2026, my vehicle was found bricked in my driveway again, giving the same warnings on the dashboard as it did in May. Once towed to the dealership again, with further parasitic testing, they found a "TSB about improper BCM software causing the 12v systems battery to be drained, as well as the kombi flickering which was also experienced while vehicle was in shop. TSB stated the BCM needs to be flashed." (taken from the technician's notes). As the dealership explained it to me, my vehicle failed to receive an update for the BCM, causing this glitch to drain my 12v battery. Due to my vehicle exceeding the 36,000-mile warranty, the dealership forced me to pay for the work done in both May and July, in addition to paying for a rental car while my vehicle was in the shop, even though the cause of this problem originated from the manufacturer, and was no cause of mine.

NHTSA ID

11752438

Incident

Mar 23, 2026

This vehicle has experienced continuous HV battery drainage since repaired under recall 68C on 2/9/26. Multiple follow up trips to the dealer and discussions with the Stellantis "Star team" have resulted in them informing me the vehicle is unfixable but "safe" to drive. They admit they have no idea what the problem is or how to solve it.

NHTSA ID

11745153

Incident

Jun 18, 2026

My wife was driving our jeep and it suddenly shifted into park while slamming the brakes on its own. She had to stay in the middle of the road shut it off & then start up and drive again but it keep happening the whole 20 mins stopping ride home.

NHTSA ID

11740981

Incident

May 30, 2026

Loss of propulsion while driving Yes it is available for inspection upon request Complete and total loss of propulsion/acceleration when pressing on gas pedal while driving and going into a left turn across oncoming traffic; driver and five year old passenger in the vehicle at the time of incident. Safely maneuvered the vehicle to the side of the roadway. Dealership has not been able to recreate the problem. Vehicle has been at dealership service department since May 14, 2026, immediately after incident. Vehicle was able to be driven to dealership after incident. Incident reported to Stellantis May 28, 2026. Stated that the report would be escalated and I would be contacted via email in 1-2 business days. No direct manufacturer inspection at this time, and police/insurance company were not contacted as there was no accident to report. Safety recall 73C in regard to this matter was completed September 26, 2025 according to Stellantis customer service and recall information available for the VIN of this vehicle. No warning lights/messages/symptoms of the problem prior to incident. During incident and after loss of propulsion started, "D" started flashing on the dash console and the gear shift knob, and I was unable to shift out of drive. After approximately 5 minutes, the vehicle put itself in park and engaged the emergency brake. Video of part of the incident available upon request

NHTSA ID

11740647

Incident

May 14, 2026

The vehicle loss drive power in the middle of driving several times back to back, a red wrench and a message saying to service hybrid system warning appeared. Purchased used in September 2025, had open recall fixed and later recall fixed after in early 2026.

NHTSA ID

11735361

Incident

May 1, 2026

High Voltage Battery (hybrid battery) has excessive drain when parked. This was noticed after completing the 68C recall. In any temperature it drains 8-12% over 12 hours. I noticed it happening when it was 65-75 degrees, so not hot and not cold. I brought it in for a repair once, it spent 3 weeks at the dealership and was claimed fixed but it's still doing it. It is known problem on the forums as well after the 68C recall. No warning lights.

NHTSA ID

11734185

Incident

Mar 10, 2026

I am filing a formal safety complaint regarding my hybrid Jeep vehicle due to ongoing and unresolved safety issues that present a significant risk to myself and others. Since the beginning of ownership, I have experienced repeated and escalating problems with the vehicle, including: * Hybrid system malfunction warnings and persistent red wrench indicator * Aggressive and unsafe gear shifting while driving * Vehicle stalling unexpectedly * Vehicle intermittently failing to turn on or shut off properly In addition to these critical concerns, my vehicle has been under Recall 68C since October 2025. To date, there has been no available remedy provided. I have been explicitly instructed not to park the vehicle in a garage or near structures and to avoid charging the vehicle due to an increased risk of fire. This situation has created significant hardship and safety concerns. I am unable to safely use or store my vehicle as intended. I have also been informed that potential fire damage related to this issue may not be covered by homeowners insurance, further increasing the risk and liability I am being forced to assume. Despite repeated attempts to address these issues through proper channels, including dealership service visits and manufacturer communication, no resolution has been provided. This vehicle poses a clear safety hazard due to: * Risk of fire associated with the hybrid battery system * Unpredictable stalling and drivetrain behavior while in operation * Lack of manufacturer remedy for an active safety recall I am requesting immediate investigation, accountability, and corrective action to ensure the safety of consumers affected by this issue

NHTSA ID

11733607

Incident

Feb 19, 2025

See attached document for complaint.

NHTSA ID

11733260

Incident

Mar 18, 2026

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V576000 (Electrical System). The contact stated that while the vehicle was parked and turned off in the driveway, she heard popping noises and saw smoke coming from underneath the vehicle near the rear passenger seat. The contact called the fire department, which responded and extinguished the fire. The firefighters cut the battery lines, removed the battery, and pushed the vehicle away from the contact's home. A hazmat team arrived and sprayed water on the battery for three hours. A fire department report was filed. The vehicle was towed to the dealer, where the manufacturer's investigation unit inspected the vehicle and determined that the failure was related to the battery. The contact was informed that the battery failure was covered under warranty, which was extended. The insurance company was notified of the failure, but informed the contact that the battery was not covered by the policy. The contact stated that the vehicle experienced a loss of drive power four to six months before the failure, which she related to NHTSA Campaign Number: 25V576000 (Electrical System). The manufacturer was informed of the failure, and two cases were filed. The manufacturer issued a letter instructing the dealer to repair the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 47,000.

NHTSA ID

11731128

Incident

Feb 21, 2026

Mileage

47,000 mi

I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "Certified Pre-Owned" (CPO) vehicle. Despite the mandatory 125-point CPO safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary Safety Risks: Suspension/Stability: The vehicle exhibits vibration and instability at all speeds, resulting in a loss of steering stability and difficulty maintaining lane position at highway speed. Tire Integrity: The vehicle was sold with dry-rotted tires, indicating structural degradation that poses a high risk of catastrophic failure/blowout. Electrical/Powertrain: The Auto Start/Stop system is faulty. Additionally, the paddle shifters are non-functional, which interferes with manual gear selection and driver control over the powertrain. The selling dealership has refused to acknowledge these defects or bring the vehicle into compliance with manufacturer safety standards. Furthermore, Stellantis Corporate has failed to provide a safety compliance review. These mechanical and electrical defects existed at the time of sale and represent a failure of the CPO safety process.

NHTSA ID

11729770

Incident

Apr 3, 2026

My 2023 Jeep Grand Cherokee has been out of service at a dealership since January 22 due to a safety recall involving the high-voltage battery. The manufacturer has no repair available and no estimated timeline. I have no access to my vehicle and have been forced to pay for rental cars out of pocket, with only partial reimbursement. The vehicle has now been out of service for over 50 days. I am requesting assistance with a buyback or full resolution of this.

NHTSA ID

11727811

Incident

Jan 22, 2026

Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary moment could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location.

NHTSA ID

11727606

Incident

Mar 27, 2026

The contact owned a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The vehicle was taken to the dealer, and the recall repair was performed the following day. The contact received a phone call; the contact was informed that the recall repair had failed and destroyed the ECM. The contact was informed that the vehicle was no longer driven. The contact was informed that the computer needed to be replaced. The contact was informed that the parts were ordered and would be delivered within two days. The contact stated that there had not been any additional updates from the dealer. The contact stated that the vehicle was purchased on March 3, 2026. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,722.

NHTSA ID

11727251

Incident

Mar 12, 2026

Mileage

48,722 mi

I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had control of the car but was able to pull off to the side of the road. I then had to wait several minutes for the car to respond and turn back on. This has happened in the past to me with this car but this is the first time I knew I could report it here. This is a terrible vehicle and I’ve had nothing but safety issues with it since I leased it.

NHTSA ID

11726608

Incident

Mar 21, 2026