2023 Jeep Grand Cherokee Problems

The 2023 Jeep Grand Cherokee 4xe Trailhawk has experienced repeated hybrid-system-related problems, including recurring check-engine warnings and multiple dealership repair visits. Most concerning, the vehicle previously shut down while being driven. The vehicle lost power while in operation, creating a serious safety concern. The dealership was made aware of this incident and performed repairs related to the shutdown. Since then, the vehicle has continued to experience hybrid-related problems and has required multiple additional repair visits. It is now back at the dealership in a no-drive condition due to another hybrid-system-related issue. A replacement part is required, but there is currently no estimated date for the part's arrival or when the vehicle will be repaired and returned to service. The vehicle has also been subject to multiple safety recalls, including recalls involving the high-voltage battery system. The repeated hybrid-system failures, previous shutdown while driving, and current inability to operate the vehicle raise significant concerns about the vehicle's safety, reliability, and continued operation. I am requesting that these issues be documented and reviewed for potential safety defects, particularly the loss of power while driving and the recurring hybrid-system failures.

I am filing an urgent safety complaint regarding my 2023 Jeep Grand Cherokee 4xe Plug-in Hybrid. During inspection, the mechanic discovered that the electrical connector and wiring associated with the fuel pump were burned and melted inside the gasoline fuel tank. The entire fuel pump assembly was subsequently replaced. Before the failure was discovered, the dashboard indicated approximately 110 kilometers of remaining gasoline driving range, but the mechanic found the fuel tank completely empty. The vehicle also experienced engine vibration and an illuminated check engine warning light. The mechanic suggested that operating without gasoline may have damaged the fuel pump. However, the exact cause of the electrical overheating and melted wiring has not been established. I am extremely concerned about the potential fire hazard associated with electrical damage inside the gasoline tank. I request that NHTSA investigate the cause of this failure, the accuracy of the fuel level indication, and whether other Jeep Grand Cherokee 4xe vehicles may be affected.

The 2023 Jeep Grand Cherokee 4xe Trailhawk has experienced repeated hybrid-system-related problems, including recurring check-engine warnings and multiple dealership repair visits. Most concerning, the vehicle previously shut down while being driven. The vehicle lost power while in operation, creating a serious safety concern. The dealership was made aware of this incident and performed repairs related to the shutdown. Since then, the vehicle has continued to experience hybrid-related problems and has required multiple additional repair visits. It is now back at the dealership in a no-drive condition due to another hybrid-system-related issue. A replacement part is required, but there is currently no estimated date for the part's arrival or when the vehicle will be repaired and returned to service. The vehicle has also been subject to multiple safety recalls, including recalls involving the high-voltage battery system. The repeated hybrid-system failures, previous shutdown while driving, and current inability to operate the vehicle raise significant concerns about the vehicle's safety, reliability, and continued operation. I am requesting that these issues be documented and reviewed for potential safety defects, particularly the loss of power while driving and the recurring hybrid-system failures.

Ever since 68c recall the vehicle no longer operates as it did. There is not enough power in emergency situations and definitely not safe. Also there is a known issue with the sway bar that rattles and sounds like I am dragging something under the vehicle. This was replaced once but same problem returned again after a few months.

the rear cross traffic warning and blind spot warning DO NOT ALARM if you have an iphone connected to Carplay when you start the car and that iphone is on silent. I would think that a critical safety feature like this would be completely separate from connected devices. I almost backed into a child crossing on a bike because of this failure. I contacted Jeep to let them know of this issue and got a vague email saying Jeep had evaluated the situation and declines to buy my vehicle back (which I never requested, I just want them to fix this safety issue). We have two jeep grand cherokees in our household, a 2023 and a 2021 and both vehicles have the same issue. It fell on deaf ears with Jeep from a concerned consumer, I hope you can address if further.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to complete the recall repair was not yet available. The dealer was contacted by phone. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue by phone.

Ever since 68c recall the vehicle no longer operates as it did. There is not enough power in emergency situations and definitely not safe. Also there is a known issue with the sway bar that rattles and sounds like I am dragging something under the vehicle. This was replaced once but same problem returned again after a few months.

On [XXX], while traveling southbound on [XXX] south of Santee, South Carolina, my vehicle lost its passenger-side rear coil spring. I was towing a trailer and initially attributed the vehicle's low rear stance to the trailer’s weight. After arriving in Bluffton and returning the trailer, the rear remained low. I looked underneath the vehicle and discovered the missing spring. On [XXX], AutoNation CDJR Hilton Head confirmed the missing spring and refused to let me drive the vehicle, warning that doing so put me in grave danger. The repair cost exceeded $1,300. A detached rear coil spring presents an evident safety hazard: it can compromise the vehicle's handling and control, and the spring itself can become a dangerous roadway obstacle or projectile, threatening other motorists. I subsequently received a recall notice addressing this issue—the third rear coil spring recall since production of this model year began. Jeep has refused reimbursement because the incident occurred before the recall. Jeep has also refused to acknowledge that the driver-side rear coil spring still requires inspection and any necessary repair under the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am filing an urgent safety complaint regarding my 2023 Jeep Grand Cherokee 4xe Plug-in Hybrid. During inspection, the mechanic discovered that the electrical connector and wiring associated with the fuel pump were burned and melted inside the gasoline fuel tank. The entire fuel pump assembly was subsequently replaced. Before the failure was discovered, the dashboard indicated approximately 110 kilometers of remaining gasoline driving range, but the mechanic found the fuel tank completely empty. The vehicle also experienced engine vibration and an illuminated check engine warning light. The mechanic suggested that operating without gasoline may have damaged the fuel pump. However, the exact cause of the electrical overheating and melted wiring has not been established. I am extremely concerned about the potential fire hazard associated with electrical damage inside the gasoline tank. I request that NHTSA investigate the cause of this failure, the accuracy of the fuel level indication, and whether other Jeep Grand Cherokee 4xe vehicles may be affected.

After receiving the 68C update my vehicle has had a constant power drain from the high voltage battery that lessens the advertised mileage in all electric mode. In addition, the power output in all electric mode is severely reduced and poses a safety issue when attempting to merge into traffic or when having to accelerate to avoid a hazard.

I am writing to formally request a review of an unresolved safety recall on my 2023 Jeep Grand Cherokee. I recently received a notice regarding safety recall 89D/NHTSA 26V-562, which indicates a serious rear coil spring hazard. Currently, replacement parts are unavailable, still being developed and no remedy has been provided. Because this defect poses a severe safety concern, I cannot safely drive the vehicle. Being left without safe transportation-through no fault of my own-creates an extreme hardship. Under federal standards and manufacturer responsibility, owners should not be stranded or forced to drive unsafe vehicles waiting indefinitely for backordered parts that have been unsuccessfully developed two times already. I am requesting that Jeep corporate authorize a free loaner vehicle or full vehicle buy back at my local dealership; [XXX]. Please contact me promptly at [XXX] with a case reference number and details on how my alternate transportation will be covered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Here is the issue: vehicle sat all evening (an 8 hour shift) in the warehouse parking lot and it misty rained, so probably high humidity as well, the entire time. When I got in it at the end of my shift, and started it, cycling 3 times hoping the issue would clear, it had lost all electric power steering assist. The red steering wheel icon came on, lane‑keep assist disabled, traffic sensing disabled, and ACC showed ‘ACC Unavailable – Service Required.’ I limped the vehicle home - highly unsafe - to a dry somewhat environmentally controlled garage waiting for the roadside assistance tow truck to grab it next morning. When the towtruck driver arrived, he hopped in the vehicle, started it up, and it was as if nothing happened last night this dry, sunny morning. That must be a short somewhere. I spoke with Jordan at Dave Dennis CJDR in Dayton, OH, right away they said they checked it out, found old code U0131, cleared it, were not able to repeat the issue, and come get it. A few days, and much frustration later, I found this FOIA file, uploaded below, along with weblink [XXX] discussing a, quite concerning, to me, "known grounding issue" with "G908A faulty grounding." I have no indication on the below also attached invoice that that grounding issue was ever even checked, so I remain very concerned! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On October 23, 2026, my 2023 Jeep Grand Cherokee 4xe unexpectedly lost propulsion. Before this incident, it intermittently shifted very harshly at 40–60 mph while I maintained steady accelerator pressure. That day, a “SERV 4WD” warning appeared and the vehicle tugged and jerked during turns. As I pulled into a parking space, it lost the ability to move. I turned it off. After waiting, I restarted it; there was a very loud thunk, and it suddenly lurched forward. The check-engine and brake warning lights illuminated, and it still would not move. When the tow truck driver restarted it, the loud thunk happened again. He was eventually able to reverse and move the Jeep a few feet onto the tow truck. He said it appeared to be staying in electric mode rather than transitioning to hybrid operation, although this was not a confirmed diagnosis. The Jeep was towed to an authorized dealership. The dealership says diagnostic scans pass and it cannot reproduce the failure. No cause or repair has been identified. My Jeep app shows safety recall 78C (NHTSA 25V-766), related to possible engine failure and loss of propulsion, with the status “Parts Unavailable.” The dealership told me its scan indicates my vehicle does not need the recall, but has not clearly explained why. I do not know whether the recall caused this incident. I have opened a case with Jeep Corporate. I am concerned this unexplained loss of propulsion and sudden forward lurch could recur in traffic and cause a crash. I request that NHTSA document and review this potential safety defect.

I am writing to formally request a review of an unresolved safety recall on my 2023 Jeep Grand Cherokee. I recently received a notice regarding safety recall 89D/NHTSA 26V-562, which indicates a serious rear coil spring hazard. Currently, replacement parts are unavailable, still being developed and no remedy has been provided. Because this defect poses a severe safety concern, I cannot safely drive the vehicle. Being left without safe transportation-through no fault of my own-creates an extreme hardship. Under federal standards and manufacturer responsibility, owners should not be stranded or forced to drive unsafe vehicles waiting indefinitely for backordered parts that have been unsuccessfully developed two times already. I am requesting that Jeep corporate authorize a free loaner vehicle or full vehicle buy back at my local dealership; [XXX]. Please contact me promptly at [XXX] with a case reference number and details on how my alternate transportation will be covered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed searching for a parking spot, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed to the floorboard; however, the vehicle crashed into three unoccupied parked vehicles. The contact stated that the vehicle crashed into the passenger’s side of one vehicle and sideswiped the front passenger's side of another vehicle and sideswiped the front driver's side of the third vehicle. The vehicle was towed to a local collision center. No injuries were sustained. A Police report was filed. The vehicle was later towed to the dealer for a diagnostic test; however, the diagnostic test was inconclusive. In addition, there was an unknown error message temporarily displayed. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

Vehicle previously brought to dealership for recall and reported issue where vehicle abruptly stops/brakes without cause. Dealer did not resolve. On 3/16/26 vehicle came to a complete stop in roadway, shifted into park, and could not be moved into drive, neutral, or reverse. Driver was stranded in a dangerous situation with infant in vehicle. Dealer unable to inspect for weeks and refused loaner. This presents a serious safety hazard.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the vehicle was struck on the front driver's side in a four-vehicle crash. The front driver’s side air bag failed to deploy. The contact believed that the air bag should have deployed due to the location of the impact. The vehicle was deemed a total loss by the insurance. The contact stated that a Police report was filed but not provided. The vehicle was towed to an impound lot. The contact stated that medical attention was received for a knee injury. An MRI was taken and detected a dislocated knee injury that required therapy.

On April 21, 2025, at approximately 6:30 a.m., I was operating my vehicle on a public roadway near the intersection of 98th Street and Indiana Avenue in Lubbock, Texas. While I was traveling at approximately 45 miles per hour, another driver operating a pickup truck pulled out of a grocery store parking lot directly into my path of travel. The truck entered the roadway in front of my vehicle, leaving me unable to avoid a collision. The front of my vehicle struck the side of the pickup truck, resulting in a significant T-bone collision. Following the accident, the driver of the pickup truck admitted that he had been eating a breakfast burrito and had looked to his right but failed to look to his left before pulling into the roadway. VEHICLE DAMAGE AND AIRBAG FAILURE The collision resulted in approximately $20,000 in damage to my vehicle. Despite the substantial front-end impact and the approximate speed at which I was traveling before the collision, the airbags in my vehicle did not deploy. The failure of the airbags to deploy during this collision raises serious concerns regarding the proper operation of the vehicle’s supplemental restraint system and whether the airbags functioned as designed. I am requesting that the circumstances of this accident be reviewed to determine whether the failure of the airbags to deploy was the result of a defect, malfunction, or other failure of the vehicle’s safety systems.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving 60–65 MPH, the vehicle made a rattling sound. The following day, the vehicle was taken to the dealer, where a technician installed a screw to secure a hanging plastic panel. However, the issue recurred while driving 45 MPH. Upon returning to the residence, the contact inspected the hanging plastic panel and retrieved a detached bolt that had fallen inside. The contact believed that it was a chassis bolt. The contact's friend secured the bolt in place with a small wrench. Another service appointment was scheduled with the dealer. The manufacturer was notified of the failure by phone. The failure mileage was approximately 50,000.

I am requesting that NHTSA investigate a potential safety defect affecting 2022-present Jeep Grand Cherokee vehicles involving failure of the front bumper retention clamps. Owners of these vehicles are reporting that the front bumper mounting clamps begin to crack, break, or fail at approximately 30,000 miles — often occurring just after the basic warranty period expires. These components appear to be inadequate for their intended purpose and are critical to maintaining proper bumper attachment. This issue is widely discussed among Jeep owners, yet the manufacturer has not issued a recall, service campaign, or permanent repair solution. Instead, owners are being forced to pay hundreds of dollars to replace or repair a failure caused by what appears to be a low-cost component that does not meet the durability requirements expected of a safety-related exterior vehicle part. A detached or partially detached front bumper creates a potential road hazard. A bumper that separates while driving could fall onto the roadway, creating a danger for other motorists and increasing the risk of additional crashes. I respectfully request that NHTSA investigate: The frequency and mileage range of front bumper clamp failures on 2022-present Jeep Grand Cherokee models. Whether the bumper retention components meet durability and safety standards. Whether Jeep/Stellantis was aware of this issue and failed to provide an adequate remedy. Whether a recall or safety campaign is necessary to prevent bumpers from becoming roadway hazards. Please review this matter before additional failures result in property damage, crashes, or injuries. Thank you for your attention to this potential safety defect.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility ), 24V132000 (Suspension, Steering), 25V576000 (Electrical System), and 25V741000 (Electrical System); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

My wife and I were driving on a curvy road after dark and all of a sudden the windshield started fogging up and the blower quit and no warm air was available to clear up the windshield we had to pull off and after a time it started up again . sometimes it seems like it takes forever for the heat to come . I think this vehicle is cursed n

My vehicle auto high beams do not work when in the auto position this is a similar issue to recall 12b that my vehicle was not included in!

There were no warning or check engine lights prior to the incidents below. Car was just serviced Nov 3rd 2025 for safety recall 25v-472 and 25v-576. 1st incident Dec 21, 2025: Driving 70mph on major busy interstate in MA and all of a sudden vehicle lost ALL power. It shut off completely. No lights, No warning. Had to coast over to R shoulder and wait several min before power restored. This was Very scary as traffic was heavy. 2nd incident occurred Jan 19, 2026 and was terrifying: I was driving on a curvy mountain 2 lane road at night. This road does not have much lighting. There are no shoulders or pull over lanes due to guardrails. Out of nowhere with no warning. Vehicle lost ALL power (including steering and ALL lights). Could not get out of road as everything shut off and steering locked. I had NO Lights (both internal and external) I Finally got flashers to work after a minute or so but had to sit there dead in the middle of the road on a curve praying no cars came around curve. Was able to restart after about a minute and a half! Called dealership today and they said there is no recall for “loss of power” and we will be taking it in for a $200 diagnostics test.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V576000 (Electrical System). The contact stated that while the vehicle was parked and turned off in the driveway, she heard popping noises and saw smoke coming from underneath the vehicle near the rear passenger seat. The contact called the fire department, which responded and extinguished the fire. The firefighters cut the battery lines, removed the battery, and pushed the vehicle away from the contact's home. A hazmat team arrived and sprayed water on the battery for three hours. A fire department report was filed. The vehicle was towed to the dealer, where the manufacturer's investigation unit inspected the vehicle and determined that the failure was related to the battery. The contact was informed that the battery failure was covered under warranty, which was extended. The insurance company was notified of the failure, but informed the contact that the battery was not covered by the policy. The contact stated that the vehicle experienced a loss of drive power four to six months before the failure, which she related to NHTSA Campaign Number: 25V576000 (Electrical System). The manufacturer was informed of the failure, and two cases were filed. The manufacturer issued a letter instructing the dealer to repair the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 47,000.

I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "Certified Pre-Owned" (CPO) vehicle. Despite the mandatory 125-point CPO safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary Safety Risks: Suspension/Stability: The vehicle exhibits vibration and instability at all speeds, resulting in a loss of steering stability and difficulty maintaining lane position at highway speed. Tire Integrity: The vehicle was sold with dry-rotted tires, indicating structural degradation that poses a high risk of catastrophic failure/blowout. Electrical/Powertrain: The Auto Start/Stop system is faulty. Additionally, the paddle shifters are non-functional, which interferes with manual gear selection and driver control over the powertrain. The selling dealership has refused to acknowledge these defects or bring the vehicle into compliance with manufacturer safety standards. Furthermore, Stellantis Corporate has failed to provide a safety compliance review. These mechanical and electrical defects existed at the time of sale and represent a failure of the CPO safety process.

My driver seat filled up with air in the lumbar while the vehicle was off. I tried adjusting the seat and it would not deflate. While I was moving my seat forward to get to the position for me to be able to drive the back of the seat blew apart.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V472000 (SEATS) and 25V576000 (ELECTRICAL SYSTEM); however, parts for the recall repairs were not yet available. The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. An unknown message about the Hybrid Mode and Gasoline Mode was displayed. The contact was able to coast to the side of the road. The vehicle was restarted, and the system reset independently. The vehicle was taken to the dealer, where it was determined that the Battery Pack Control Module (BPCM) had failed. The vehicle was not repaired due to the part not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that before the vehicle stalled, there had been issues with the electrical system. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,741.

The right side back seat belt became jammed and tighten around child's body. With no release button or no way to untangle the seatbelt, the belt had to be cut to prevent further tightening around child's body and to prevent suffocation.

I have had 2 incidents in which the 2nd row seat belts on either of the end seats fails to release. The first incident resulted in a seat belt being wrapped around the headrest and unable to release. I had to take the car to a mechanic for it be undone resulting in a broken headrest. This was in May 2024. Today the seatbelt was stuck around my child's abdomen. The seatbelt got tighter around his stomach and he tried get out of it. I parked the car and tried to get the seatbelt to release and it refused to. It continued to get tighter and tighter making it difficult to breathe. I had to call 911 for assistance on the side of the road. 2 police officers had to help me lift him and get him free- the entire time the seatbelt refused to release. My son has bruises and scratches from trying to get out and now is terrified to wear a seatbelt. There is something wrong with the mechanism for the seatbelt that does not allow it release. I am now scared that if we are in an accident and the seatbelt tightens across someone's chest or one of my children's neck that I won't be able to get them out in time. This has been reported to Jeep who advised that I fill out this form.