2023 Jeep Grand Cherokee

On June 8, 2023, Fiat Chrysler Automobiles US, LLC (FCA) filed Safety Recall 23V-413 affecting certain 2022–2023 Jeep Grand Cherokee and2021–2023 Jeep Grand Cherokee L vehicles to address rear coil springs that may not have been properly installed during vehicle production. An improperly installed rear coil spring may detach while the vehicle is in motion, creating a road hazard that can increase the risk of a crash for following motorists and may result in injury to other road users. Since the filing of Recall 23V-413, the National Highway Traffic Safety Administration (NHTSA) has received twenty (20) unique consumer complaints alleging rear coil spring detachments occurring after the recall remedy was performed. These reports raise concerns regarding the effectiveness of the recall remedy and suggest the possibility of additional factors not addressed by the original recall campaign. Accordingly, the Office of Defects Investigation (ODI) is opening this Recall Query (RQ) to assess the adequacy of FCA’s remedy procedure under Recall 23V-413 and to evaluate the root cause(s) of post-remedy coil spring detachments. ODI will review complaint data, field reports, and FCA’s technical analysis to determine whether further action is warranted. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, visit NHTSA.gov.

The 2023 Jeep Grand Cherokee 4xe Trailhawk has experienced repeated hybrid-system-related problems, including recurring check-engine warnings and multiple dealership repair visits. Most concerning, the vehicle previously shut down while being driven. The vehicle lost power while in operation, creating a serious safety concern. The dealership was made aware of this incident and performed repairs related to the shutdown. Since then, the vehicle has continued to experience hybrid-related problems and has required multiple additional repair visits. It is now back at the dealership in a no-drive condition due to another hybrid-system-related issue. A replacement part is required, but there is currently no estimated date for the part's arrival or when the vehicle will be repaired and returned to service. The vehicle has also been subject to multiple safety recalls, including recalls involving the high-voltage battery system. The repeated hybrid-system failures, previous shutdown while driving, and current inability to operate the vehicle raise significant concerns about the vehicle's safety, reliability, and continued operation. I am requesting that these issues be documented and reviewed for potential safety defects, particularly the loss of power while driving and the recurring hybrid-system failures.

NHTSA ID

11775935

Incident

Oct 23, 2026

I am filing an urgent safety complaint regarding my 2023 Jeep Grand Cherokee 4xe Plug-in Hybrid. During inspection, the mechanic discovered that the electrical connector and wiring associated with the fuel pump were burned and melted inside the gasoline fuel tank. The entire fuel pump assembly was subsequently replaced. Before the failure was discovered, the dashboard indicated approximately 110 kilometers of remaining gasoline driving range, but the mechanic found the fuel tank completely empty. The vehicle also experienced engine vibration and an illuminated check engine warning light. The mechanic suggested that operating without gasoline may have damaged the fuel pump. However, the exact cause of the electrical overheating and melted wiring has not been established. I am extremely concerned about the potential fire hazard associated with electrical damage inside the gasoline tank. I request that NHTSA investigate the cause of this failure, the accuracy of the fuel level indication, and whether other Jeep Grand Cherokee 4xe vehicles may be affected.

NHTSA ID

11775411

Incident

Nov 2, 2026

After receiving the 68C update my vehicle has had a constant power drain from the high voltage battery that lessens the advertised mileage in all electric mode. In addition, the power output in all electric mode is severely reduced and poses a safety issue when attempting to merge into traffic or when having to accelerate to avoid a hazard.

NHTSA ID

11774326

Incident

Oct 28, 2026

On October 23, 2026, my 2023 Jeep Grand Cherokee 4xe unexpectedly lost propulsion. Before this incident, it intermittently shifted very harshly at 40–60 mph while I maintained steady accelerator pressure. That day, a “SERV 4WD” warning appeared and the vehicle tugged and jerked during turns. As I pulled into a parking space, it lost the ability to move. I turned it off. After waiting, I restarted it; there was a very loud thunk, and it suddenly lurched forward. The check-engine and brake warning lights illuminated, and it still would not move. When the tow truck driver restarted it, the loud thunk happened again. He was eventually able to reverse and move the Jeep a few feet onto the tow truck. He said it appeared to be staying in electric mode rather than transitioning to hybrid operation, although this was not a confirmed diagnosis. The Jeep was towed to an authorized dealership. The dealership says diagnostic scans pass and it cannot reproduce the failure. No cause or repair has been identified. My Jeep app shows safety recall 78C (NHTSA 25V-766), related to possible engine failure and loss of propulsion, with the status “Parts Unavailable.” The dealership told me its scan indicates my vehicle does not need the recall, but has not clearly explained why. I do not know whether the recall caused this incident. I have opened a case with Jeep Corporate. I am concerned this unexplained loss of propulsion and sudden forward lurch could recur in traffic and cause a crash. I request that NHTSA document and review this potential safety defect.

NHTSA ID

11774116

Incident

Oct 23, 2026

There has been repetitive recalls on the rear coil spring for my vehicle. There is another open recall on it AGAIN with no remedy as of now. My vehicle is making the same noise it was before when this happened and was to “supposedly be fixed under the recall.” I’ve contacted Jeep corporate and they were no help at all. All they wanted to do was write me a check for two of my car payments. This is unbelievable to have to be driving a car with this same recurring issue! The recall states that the vehicle could crash without prior notice/ warning!! I need some assistance in this case - recall number NHSTA 26V-562 is the current one and the prior ones was 26V-051 and 23V-413 and 23V-352.

NHTSA ID

11773867

Incident

Oct 26, 2026

Ever since 68c recall the vehicle no longer operates as it did. There is not enough power in emergency situations and definitely not safe. Also there is a known issue with the sway bar that rattles and sounds like I am dragging something under the vehicle. This was replaced once but same problem returned again after a few months.

NHTSA ID

11773400

Incident

Oct 24, 2026

The control panel of the radio became inoperable and rebooted itself right after a software update. We have had multiple problems with this console and the dealer has failed to fix it or stop the updates which cause the problems. From what I understand, this is a known problem. [XXX] [XXX] AI Overview The radio and infotainment system in the 2023 Jeep Grand Cherokee (running the Uconnect 5 system) frequently fails due to software bugs, failed over-the-air (OTA) updates, or telematics and hardware glitches that cause freezing, black screens, or continuous reboot loops . [1, 2, 3] Common Symptoms Screen Freezing or Blackouts: The display locks up on the Jeep logo, turns completely black, or stops responding to touch. Loss of Cabin Controls: Because Uconnect controls climate and heated seats, a freeze can lock out temperature adjustments. Audio Glitches: Random popping, crackling, loud hums, or complete audio dropouts. Connectivity Drops: Constant disconnections from wireless Apple CarPlay, Android Auto, or Bluetooth. Failed OTA Updates: A corrupted background software update can brick the unit, leaving it stuck on an Android recovery screen INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11773365

Incident

Oct 16, 2026

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the vehicle was struck on the front driver's side in a four-vehicle crash. The front driver’s side air bag failed to deploy. The contact believed that the air bag should have deployed due to the location of the impact. The vehicle was deemed a total loss by the insurance. The contact stated that a Police report was filed but not provided. The vehicle was towed to an impound lot. The contact stated that medical attention was received for a knee injury. An MRI was taken and detected a dislocated knee injury that required therapy.

NHTSA ID

11772908

Incident

Aug 19, 2026

Auto Emergency Braking (AEB) Unavailable – Service Required Message In Cluster

Compressor Assy High number of compressor replacements when complaint is noise and supplier analysis comes back as Trouble not found. Before replacing compressor due to noise complaint review the NEW Compressor noise section in the service library under 24 Heating and Air Conditioning- Diagnosis and Testing.

Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● U114C-00 - Lost Communication With PRNDL Display. ● P1C86-00 - PRNDL Display. Customers may also comment on one or more of the following: ● "Service Shifter" message showing on Instrument Panel Cluster (IPC). ● PRNDL lights are not illuminating. This bulletin involves reprogramming the ESM with the latest available software.

Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● U114C-00 - Lost Communication With PRNDL Display. ● P1C86-00 - PRNDL Display. Customers may also comment on one or more of the following: ● "Service Shifter" message showing on Instrument Panel Cluster (IPC). ● PRNDL lights are not illuminating. This bulletin involves reprogramming the ESM with the latest available software.

The Customer May Complain About a Popping Noise, Grinding Noise, or an Intermittent No Reverse or Forward Transmission Engagement. The Tech May Find Damaged and/or Worn Transmission Output Shaft Splines (850RE Transmission Only)

R1H Radio U41.10 Software Update - Dealer Option Customers may experience one or more of the following: SYMPTOM: ● **Speakers may emit a humming, screeching, buzzing, clicking, or bass noise (not related to the amplifier).** ● FCW OFF light ON with no DTCs and can't turn off. ● Blank screen and then reboot every 2 minutes and 40 seconds. (Rearview Camera Functions Normally). ● Paddle shifters not working/no longer a setting. ● Autolocks not working. ● Auto headlights not working. ● AM station not working (Appears some of the vehicles PROXI defaults to "1" which is absent for AM). ● Album Art flickering issue. ● Blank screen and then reboot every 2 minutes and 40 seconds. ● CarPlay icon disappears from main screen while still active, leaving no navigation path back. ● Light/dark theme mismatch between Radio and temperature screens at key-on Radio experiences lockups, resets, blank screens, and language issues after FOTA. ● Valet mode sends duplicate requests causing HU and vehicle state misalignment. ● Rear seat media page intermittently shows a blank screen. ● Unable to select or drag 'Pitch and Roll' widget on home screen. ● USB playback resumes incorrectly, skipping to next track after reconnect. ● Album art not displayed on HMI despite availability in media. ● Incorrect call timer displayed for conference calls. ● Call status remains 'active' on widget after call ends. ● Second call status not updated on home screen widget. ● Rear entertainment tab intermittently blank when switching apps. ● System crashes for 20 to 30 seconds after voice reply action. ● Media progress bar continues incorrectly after second call acceptance. ● CarPlay device fails to reconnect automatically or manually. ● Rear HVAC lock/unlock text missing while icon is present. ● Visual glitch observed on Front Passenger Display Module (FPDM) display. ● Surround view camera accessible while driving across apps (unexpected behavior). This bulletin involves inspecting and if required, updating the radio software level to U41.10. Depending on the radio's current software level the radio may need a one or two USB update