I purchased a new 2026 Jeep Grand Cherokee Limited on August 31, 2026. Immediately after taking delivery, I discovered that the vehicle’s Assist and Automatic SOS services were not functioning. The Automatic SOS system does not connect to the required service, and these safety features remain unavailable. I reported the issue to Jeep Customer Care on September 1, 2026. Since then, I have worked extensively with Jeep Customer Care, the assigned Case Manager, Jeep’s technical team, and the dealership to resolve the problem. The issue was escalated to Jeep’s technology team and, according to Jeep representatives, to AT&T as a Critical Safety concern. Jeep has specifically classified this matter as a Safety Issue. The dealership inspected the vehicle and confirmed the issue. A Star Case was also initiated at the direction of Jeep Customer Care for further investigation. Despite these efforts, I have now been dealing with this issue for 23 days without a resolution or definitive timeframe for when the safety-related services will be restored. I have been advised that there is no estimated timeframe and that resolution could take days, weeks, or potentially months. I have also been told that Jeep considers this issue unique to my specific vehicle and that it is not affecting other like vehicles. I purchased a new vehicle with the reasonable expectation that all advertised safety and emergency-assistance features would be operational at delivery. After 23 days, these critical services remain unavailable. Given Jeep’s own classification of this matter as a Safety Issue, I am requesting an immediate and appropriate resolution, including replacement of the vehicle with a comparable new vehicle in which the Assist and Automatic SOS safety services are fully operational.
- NHTSA ID
- 11766284
- Incident
- Sep 1, 2026
BrakesEngine
Filed Sep 21, 2026
The contact owns a 2026 Jeep Grand Cherokee. The contact stated that the vehicle was idling roughly, shuddering while turning, and hesitating while accelerating. The failures had occurred approximately three times. The contact stated that while his wife was driving approximately 15-20 MPH and attempting to merge onto the highway, several unknown warning lights illuminated, an alarm sounded, and there was an abnormal burning odor, prompting the driver to pull over to the side of the road, where the vehicle lost motive power. The vehicle was restarted after several minutes and operated as intended. Additionally, the contact stated that while making a left turn onto a street, the vehicle stalled, nearly causing a crash with oncoming traffic. The contact promptly shifted into Park (P), restarted the vehicle, and continued driving. The contact also stated that while going through a car wash with the gear shifter in neutral(N), the Auto Park mode engaged, and the vehicle was almost rear-ended. The car wash was shut down, and the vehicle was pushed with assistance before being restarted. The vehicle was taken to the dealer twice; however, the contact was informed that no trouble codes were retrieved. The spark plugs were replaced under an unknown recall, and the shuddering ceased temporarily, but the failures persisted. The failure mileage was approximately 357.
- NHTSA ID
- 11765885
- Incident
- Jun 23, 2026
- Mileage
- 357 mi
The engine lag before the turbo kicks in has on two incidents now almost created 2 accidents. We have only owned this vehicle for one month. Out of that month 2-weeks of that it was in the dealership. 1- trying to merge into a roundabout 2- trying to cross an intersection My wife refuses to drive the vehicle now because it's unsafe. The vehicle has been taken to the dealer for the problem. They had it for 2-weeks and told us there is nothing wrong that's how it's supposed to run. There are no warning lights on the dash
- NHTSA ID
- 11765468
- Incident
- Sep 17, 2026
EngineFuel systemPowertrain (other)
Filed Sep 18, 2026
Final NHTSA Complaint Vehicle information * Year: 2026 * Make: Jeep * Model: Grand Cherokee * Trim: Limited Reserve * Engine: Hurricane four-cylinder * VIN: [XXX] * Current mileage: 1,199 miles * Incident mileage: 1,181 miles * Incident location: Parking lot in [XXX] * Manufacturer case number: XXX * Dealerships involved: Sarasota Jeep and Venice Jeep Complaint title Bucking, jerking, rough running, unexpected forward movement, and stalling in Reverse Complaint description I am reporting a possible safety defect involving my 2026 Jeep Grand Cherokee Limited Reserve equipped with the Hurricane four-cylinder engine, VIN [XXX]. The vehicle repeatedly bucks and jerks during acceleration, including at approximately 5 mph in parking lots. It also runs roughly and has demonstrated unexpected forward movement. These problems affect the vehicle’s ability to accelerate and operate smoothly and may create a safety risk near pedestrians, parked vehicles, other objects, and surrounding traffic. On XXX, at approximately 4:49 p.m., in a parking lot in [XXX], and with the vehicle at approximately 1,181 miles, I shifted the vehicle into Reverse. The Jeep shook severely and stalled. After I restarted the Jeep, it ran very roughly, continued bucking, and jumped forward unexpectedly. This created a potential risk of striking another vehicle, pedestrian, or object in the parking lot. The vehicle also continues to buck and jerk at approximately 5 mph in parking lots, creating an additional risk of unexpected movement near pedestrians, parked vehicles, and other obstacles. On XXX, at approximately 6:22 p.m., I contacted Jeep Customer Care and reported that the vehicle had stalled when I shifted into Reverse and that it ran very roughly after restarting. The manufacturer case number is XXX. I previously reported the bucking and jerking condition to Jeep dealerships. A service advisor at Sarasota Jeep stated INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11765188
- Incident
- Sep 17, 2026
Jeep is violating federal recall mandates under Case #97911550. My 3-month-old vehicle was grounded at the dealership for two mandatory safety recalls, and the dealer had no loaner cars available. While my third-party rental stayed well under the company's $60 daily cap, Stellantis has refused to fully reimburse the mandatory, non-discretionary state fees (New Jersey Domestic Security Fee and Vehicle Recovery Fee), as well as an uber transportation cost to retrieve a third party loaner, leaving me with a $58.20 out-of-pocket balance. The manufacturer has failed to provide a zero-cost remedy as required by the National Traffic and Motor Vehicle Safety Act despite several requests for them to do so.
- NHTSA ID
- 11764173
- Incident
- Jul 24, 2026
ElectricalEngine
Filed Sep 14, 2026
2026 Jeep Grand Cherokee Limited - Once I shut down engine, when I opened the door to exit, it started beeping at me. After a few minutes looking around to make sure I hadn't left a door open or something, I thought maybe it hadn't registered that it was in Park, and Shut Off. I pushed the "Start" button, and the dash had a message "Ignition On". When I tried to put it in Reverse, it moved on it's own back into Park, and again displayed "Ignition On". I tried putting it in Drive, and the "D" just flashed at me and finally moved back to "P". I'm not sure exactly when this was displayed, but there was a message at one point that said something about the "Start/Stop" function, but it wasn't visible long enough for me to catch what it said. I called my son who came over and we troubleshooted (I was afraid to remove my foot from the brake due to other horror stories I've heard about, so I sat there for several minutes with my foot on the brake waiting for my son to hopefully know what to do). Once he was there, he asked me to slowly remove my foot from the brake. When I did, he could feel the Jeep trying to move forward. After some other testing/troubleshooting, he asked me to lock the door and see what happened. I did so, waiting a few minutes and turned it back on. This time it worked as expected and started. I'm driving this car all the way to Texas next week, and I'm terrified (especially now that I see ANOTHER recall - that's 3 since I bought the car 60 days ago) that something horrible is going to happen! I do not feel safe in this car, and I just spent ALOT of money on it!
- NHTSA ID
- 11763979
- Incident
- Sep 13, 2026
The contact owns a 2026 Jeep Grand Cherokee. The contact had received an undisclosed recall; however, the recall repair was not performed while the contact was out of town. The contact stated that while driving at various speeds, the vehicle shuddered abnormally. The check engine warning light was illuminated after the failure. The vehicle was taken to a local dealer; however, it was indicated that the recall repair was claimed at another authorized dealer, LaFontaine Chrysler Dodge Jeep Ram Walled Lake (1111 S Commerce Rd, Walled Lake, MI 48390). The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
- NHTSA ID
- 11763164
- Incident
- Aug 31, 2026
- Mileage
- 75,000 mi
ElectricalEngine
Filed Aug 31, 2026
I have purchased brand new a 2026 Jeep Grand Cherokee The engine is the new 4 cylinder hurricane engine with turbo I have had multiple incidents of flat to dull pick up when in motion between the speeds of 15-30 mph resulting in multiple near misses for serious accidents. I submitted a ticket with Jeep, had the vehicle reviewed by my dealer only to be told this is within normal limits Two days ago my vehicle went into full rattle mode and shut down on me in an intersection causing another near miss. My jeep is in the shop again as of this writing i also have had multiple shutdowns of my electronic screens when the vehicle is under load.
- NHTSA ID
- 11761030
- Incident
- Aug 28, 2026