FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY; STRUCTURE
1997 Jeep Grand Cherokee
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Overview
Our database contains 991 NHTSA owner-reported complaints for the 1997 Jeep Grand Cherokee, most frequently naming the fuel system, transmission and brakes categories. 11 safety recalls have been issued covering this model year; 7 NHTSA investigations name it; and 105 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| Oct 2010 | 5 | 853 |
| Nov 2010 | 2 | 855 |
| Jan 2011 | 2 | 857 |
| Feb 2011 | 1 | 858 |
| May 2011 | 1 | 859 |
| Jul 2011 | 1 | 860 |
| Sep 2011 | 1 | 861 |
| Nov 2011 | 2 | 863 |
| Dec 2011 | 3 | 866 |
| Jan 2012 | 2 | 868 |
| Mar 2012 | 1 | 869 |
| Apr 2012 | 1 | 870 |
| Jun 2012 | 2 | 872 |
| Jul 2012 | 3 | 875 |
| Aug 2012 | 1 | 876 |
| Nov 2012 | 1 | 877 |
| Jan 2013 | 2 | 879 |
| Mar 2013 | 1 | 880 |
| Jun 2013 | 4 | 884 |
| Sep 2013 | 1 | 885 |
| Oct 2013 | 2 | 887 |
| Nov 2013 | 1 | 888 |
| Dec 2013 | 1 | 889 |
| Jan 2014 | 1 | 890 |
| Feb 2014 | 1 | 891 |
| Mar 2014 | 5 | 896 |
| Apr 2014 | 5 | 901 |
| May 2014 | 4 | 905 |
| Jun 2014 | 4 | 909 |
| Jul 2014 | 2 | 911 |
| Aug 2014 | 7 | 918 |
| Sep 2014 | 5 | 923 |
| Oct 2014 | 3 | 926 |
| Nov 2014 | 3 | 929 |
| Dec 2014 | 4 | 933 |
| Jan 2015 | 3 | 936 |
| Mar 2015 | 8 | 944 |
| Apr 2015 | 2 | 946 |
| May 2015 | 2 | 948 |
| Jun 2015 | 2 | 950 |
| Jul 2015 | 5 | 955 |
| Aug 2015 | 7 | 962 |
| Sep 2015 | 5 | 967 |
| Oct 2015 | 4 | 971 |
| Nov 2015 | 2 | 973 |
| Mar 2016 | 2 | 975 |
| May 2016 | 1 | 976 |
| Jun 2016 | 1 | 977 |
| Feb 2017 | 1 | 978 |
| Mar 2017 | 1 | 979 |
| Apr 2017 | 1 | 980 |
| Jun 2017 | 2 | 982 |
| Sep 2017 | 2 | 984 |
| Nov 2017 | 1 | 985 |
| Feb 2018 | 1 | 986 |
| Mar 2019 | 1 | 987 |
| Aug 2019 | 1 | 988 |
| Nov 2019 | 1 | 989 |
| Oct 2020 | 1 | 990 |
| Aug 2024 | 1 | 991 |
What owners report
Complaints grouped by the component NHTSA recorded
- Fuel system30624.5%
- Transmission19015.2%
- Brakes17313.8%
- Engine967.7%
- Powertrain (other)685.4%
- Body & structure655.2%
- Electrical604.8%
- Steering473.8%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
11 campaigns cover this model year
Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.
Check a VIN on NHTSA.govEXTERIOR LIGHTING:HEADLIGHTS
EXTERIOR LIGHTING
Safety investigations
NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.
Crash Related Fuel Tank Fires
ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fatalities and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and medium SUVs) built during the same time period.In the RRL, ODI described how the location of the aft-mounted fuel tank made the SVs vulnerable to rear impact crash fuel tank failures.During the analysis, besides the high speed/high severity crashes present in both the SV and peer vehicles, ODI observed a significant number of low and moderate speed rear impact crash related fires and leaks, particularly in the Liberty.The data also demonstrated that SVs originally equipped with towing hitch receivers (trailer hitches) appeared to be under-represented in rear-impact related fuel tank failures.In the RRL, ODI requested that Chrysler provide its response by June 18, 2013, otherwise NHTSA might proceed to an Initial Decision that the SVs contain a safety-related defect.Chrysler responded to the RRL on June 4, 2013 and vigorously disputed the tentative findings of the RRL.Among other things, Chrysler argued that the SVs had an overall safety record superior to their peers, met or exceeded all applicable federal motor vehicle safety standards (FMVSS) and only experienced fires in severe high energy rear impacts.Nonetheless, while continuing to maintain that the SVs did not contain a safety-related defect, Chrysler proposed a recall (13V-252) of approximately 2.5M (1.6M currently registered) model year (MY) 1993 - 1998 Grand Cherokee (ZJ) and MY 2002-2007 Liberty (KJ) vehicles on June 18, 2013.The recall remedy submitted by Chrysler would employ a hitch receiver assembly consisting of a steel cross-member behind the fuel tank with forward-projecting arms bolted to the frame rails on either side of the fuel tank.For the MY 1999 - 2004 Grand Cherokee, Chrysler indicated it would conduct a customer satisfaction campaign and inspect vehicles equipped with aftermarket tow hitch receivers, and if necessary, replace any such hitch receivers whose conditionmay increase the risk of fuel system failure in rear crashes.Examination of the available data established that the MY 1999 - 2004 Grand Cherokee did not pose the same magnitude of safety risk as the MY 1993 - 1998 Grand Cherokee and MY 2002-2007 Liberty, particularly in low and moderate speed rear impacts.Because the agency has concluded that the vehicles do not present an unreasonable risk to safety, ODI is closing its investigation of the MY 1999 - 2004 Grand Cherokee.Although it was not within the scope of the Petition initiating this investigation or the Preliminary Evaluation preceding this EA, ODI also examined the performance of the MY 1993 - 2001 Cherokee as part of this investigation.NHTSA's assessment of the available data for the Cherokee did not establish an unreasonable risk in comparison to peer vehicles.ODI does not approve proposed defect remedies.While offering to install hitch receiver assemblies on the MY 1993-1998 Grand Cherokees and 2002-2007 Liberty, Chrysler did not, in ODI's view, provide enough evidence demonstrating the effectiveness of the proposed remedy in rear impacts.The Complete Summary for this Closing Resume (EA12-005) can be seen by
Crash Related Fuel Tank Fires
NHTSA has conducted extensive analysis of the data regarding fuel tank integrity for the model year (MY) 1993-2004 Jeep Grand Cherokee (JGC). As a result of that work, the agency has decided to upgrade its safety defect investigation to an Engineering Analysis and to expand the scope of vehicles included in the investigation. NHTSA's assessment of the data collected during this investigation indicates that rear-impact-related tank failures and vehicle fires are more prevalent in the JGC than in the non-Jeep peer vehicles. In addition, the agency's analysis of its FARS data for the peer vehicles and three Jeep models shows a higher incidence of rear-impact, fatal fire crashes for the Jeep products.PE10-031 had focused on the fuel tank system integrity of the JGC vehicles during rear-end collisions and impacts.The fuel tank is located at the rear of the vehicle, between the bumper and axle, and is manufactured from a plastic material (HDPE).Three peer vehicles (across the same MY range as the JGC) were identified for comparative assessment: the Chevrolet Blazer, Ford Explorer, and Toyota 4Runner.ODI has collected and assessed a significant volume of data for the JGC and three peer vehicles under the Defect Petition (DP) 09-005 and PE10-031, much of which was either provided by the petitioner or by the subject and peer manufacturers in response to ODI's information request letters.NHTSA has also utilized its FARS database.Fatal crash data was collected for the JGC and its three peers, along with data for two other Jeep vehicles, the Cherokee and Liberty, which were also manufactured with rear mounted fuel tanks and assessed by ODI as Jeep peer vehicles.Based on the agency's current analysis, ODI is upgrading its investigation to determine whether the subject vehicles contain a defect that presents an unreasonable risk to safety.The subject vehicles for EA12-005 will be MY 1993-2004 JGC, MY 1993-2001 Cherokee, and MY 2002-2007 Liberty; the estimated production volumes for these vehicles is approximately 5.1 million, although attrition is a factor for the older vehicles.Please note that the counts shown in the above failure report summary are for the JGC only (values shown in the total column are unique).Data for the other Jeep models and possibly other peer models will be collected during the investigation.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:506249, 549376, 734783, 869217, 10009553, 10335943, 10351589, 10351980, 10357528.
Fuel Storage System Crash Related Fires
In a letter dated October 2, 2009, the Center for Auto Safety (CAS) petitioned NHTSA to open a defect investigation and recall model year 1993-2004 Jeep Grand Cherokees.CAS alleged that the subject vehicles have defective fuel tank storage systems that present a fire hazard in crashes. CAS alleged that the plastic fuel tank's placement behind the rear axle and below the rear bumper, and the lack of adequate shielding, make it more vulnerable to rupture or leakage from a rear-impact by another vehicle (including damage from other components located on the Grand Cherokee), or in the case of rollover crashes, from other external objects.CAS also alleged that the fuel filler neck tears off in crashes.In its petition, CAS cites data from NHTSA's Fatality Analysis Reporting System (FARS) showing 172 fatal fire crashes with 254 fatalities involving the subject vehicles from calendar years 1992 through 2008.CAS stated that there have been at least 44 crashes with 64 total fatalities (subject and non-subject vehicles) where fire was entered as the Most Harmful Event (MHE) in the FARS database.In response to the CAS petition, ODI made a preliminary examination of available data.FARS data showed 2,988 occupants of the subject vehicles have died in crashes since 1992.Of those, 55 died in 44 crashes where fire was listed as the Most Harmful Event.Identifying crashes most likely associated with the alleged defect as described by CAS (defined as the subject vehicle being struck at the 5, 6 or 7 o'clock positions) isolated 10 crashes with 13 occupant fatalities.ODI also reviewed the Vehicle Owner Questionnaires (VOQ) database and identified 12 reports alleging A) a post-crash fuel tank leak and/or B) a post-crash fire potentially related to a fuel tank leak.Of the 12 reports, 10 involved fires (two involved fuel leaks only) with 9 alleged injuries and 1 alleged fatality.The existence of these post-crash fires does not, by itself, establish a defect trend.Further review and investigation into these incidents is needed to determine the existence of any relationship between the alleged defect and each fire or leak.It should be noted that ODI also conducted a preliminary review of the Early Warning Reporting (EWR) data that did not find the subject vehicles to be over-represented for post-crash fires.ODI's initial review neither supports nor excludes the possibility that a defect exists in the subject vehicles.However, ODI has always taken the position that vehicle fires pose a significant safety risk.Accordingly, ODI has granted the petition to further investigate the conditions associated with post-crash fires in these vehicles.
HOOD LATCH FAILURE
ODI OPENED EA02-029 TO DETERMINE WHETHER A SAFETY-RELATED DEFECT TREND EXISTED IN THE MY 1997 JEEP GRAND CHEROKEE HOOD LATCH ASSEMBLIES.DURING EA02-029, THERE WAS NO SPECIFIC FAILURE MECHANISM IDENTIFIED THAT COULD DIFFERENTIATE THE MY 1997 VEHICLES FROM OTHER VEHICLES CONTAINING THIS SAME HOOD LATCH ASSEMBLY OR COULD ACCOUNT FOR THEIR HIGHER COMPLAINT RATE.AS A RESULT, ODI EXPANDED THE SCOPE OF THIS INVESTIGATION TO INCLUDE ALL GRAND CHEROKEE VEHICLES EQUIPPED WITH THE SUBJECT HOOD LATCH ASSEMBLIES.IN PERFORMING EA02-029, IT WAS DETERMINED THAT SOME OF THE SECONDARY HOOD LATCHES IN THE SUBJECT VEHICLES MAY EXHIBIT INCREASED OPERATING FRICTIONAL RESISTANCE; HOWEVER, SINCE NONE OF THE PRIMARY HOOD LATCHES SHOWED ANY EVIDENCE OF MECHANICAL OR OPERATIONAL DEFICIENCY AND THE COMPLAINT RATE OF HOOD FLY-UPS MEASURED OVER AN EXTENDED EXPOSURE TIME WAS LOW, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
The contact owns a 1997 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, prompting her to attempt to stop the vehicle. After which, with the brake pedal depressed all the way to the floorboard, the vehicle failed to stop, only coming to a complete stop after going off the road into a drainage ditch and rolling over on its roof. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed from the scene but not taken to the dealer or an independent mechanic. The vehicle was not repaired. A police report was not filed. No injuries were reported. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 250,000.
- NHTSA ID
- 11606904
- Incident
- Aug 2, 2024
- Mileage
- 250,000 mi
I PURCHASED THIS VEHICLE AND NOTICED THE FUEL GAUGE WAS FLUCTUATING EXCESSIVELY SO I CHECK IF THERE WERE ANY RECALLS FOR THIS VEHICLE . WHEN ENTERING VEHICLES VIN # IT STATES 0 OPENED RECALLS FOR THIS VEHICLE, NOT SURE IF IT WAS PREVIOUSLY REPAIRED. PLEASE HELP ME RESOLVE THIS ISSUE. ELECTRICAL ISSUES WERE WITH REAR DRIVERS SIDE WINDOW CONSTANTLY GOWS DOWN ON ITS ON EVERY TIME I STARTED THE IGNITION. PLEASE HELP. THANK YOU
- NHTSA ID
- 11363851
- Incident
- Jan 1, 2016
- Mileage
- 188,000 mi
THE HORN ON MY 1997 JEEP GRAND CHEROKEE STOPPED WORKING A YEAR AGO, AFFECTING MY ABILITY TO WARN OTHERS OF SAFETY ISSUES. MECHANICS TELL ME THE HORN "BUTTON" IS EMBEDDED IN THE SAFETY AIRBAG IN THE STEERING WHEEL AND CAN ONLY BE FIXED BY REPLACING THE ENTIRE, COSTLY AIRBAG. THAT CAN BE HUNDREDS OF DOLLARS. I BELIEVE THAT HORN SWITCH REPLACEMENT SHOULD BE A RECALL ITEM AND THE MANUFACTURER SHOULD REPLACE THE SWITCH , WHICH REQUIRED REPLACING THE AIR BAG. OR, THE MANUFACTURER SHOULD BE REQUIRED TO ADD A SUPPLEMENTAL SWITCH ON THE DASH TO CONTROL THE HORN.
- NHTSA ID
- 11280884
- Incident
- May 8, 2018
- Mileage
- 120,000 mi
ECM HAS A FAULT CIRCUIT BOARD PER DEALER AND NEEDS REPLACING . CAUSES COMPLETER POWER FAILURE AND ENGINE WILL QUIT RUNNING , ALL ELECTRICAL GOES OUT -- NO LIGHTS AT NIGHT OR EMERGENCY FLASHERS -- AND POWER BRAKES FAIL TO WORK . THIS HAPPENS AT ANY TIME , STOPPED OR ON THE ROAD .
- NHTSA ID
- 11243393
- Incident
- Aug 12, 2011
- Mileage
- 120,000 mi
VEHICLE WILL STALL AT TIME WHEN JUST DRIVING ALONG ON CITY STREETS
- NHTSA ID
- 11190640
- Incident
- Jan 10, 2019
- Mileage
- 120,000 mi
WIRING HARNESS LOST CONNECTION TO GROUND FOR THE PCM. GROUND WOULD NOT ALLOW FUEL PUMP TO WORK PROPERLY WITHOUT MAJOR WORK TO THE WIRING HARNESS.
- NHTSA ID
- 11071665
- Incident
- Feb 7, 2018
- Mileage
- 260,000 mi
VEHICLE STALLS RANDOMLY WHILE DRIVING . CAR CAN BE GOING 70 AND STALL OR JUST FAIL TO MOVE WHILE STILL RUNNING THEN STALL. THIS WILL HAPPEN RANDOMLY AND SOMETIMES WILL RESULT IN A CHECK ENGINE LIGHT WHICH THEN GOES OUT AGAIN AND THE CAR WILL RUN FINE FOR DAYS THEN HAPPEN AGAIN.
- NHTSA ID
- 11050971
- Incident
- Nov 25, 2017
- Mileage
- 189,900 mi
THE COOLANT SENSOR BAD IS CONSTANTLY ON. CHANGED THAT . WENT OUT ON AND OFF. THEN ABOUT A MONTH LATER MY RADIATOR BLEW APART AT THE SEAM SIDE WITHOUT ANY INDICATION. NO WARNING LIGHT .NO CHANGE IN COOLANT TEMP. AND THE COOLANT LEVEL WAS CHECKED RIGHT BEFORE I LEFT THAT DAY! HAD TO REPLACE RADIATOR AT THIS POINT
- NHTSA ID
- 11025138
- Incident
- Aug 19, 2017
- Mileage
- 218,600 mi
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
ELECTRICAL SYSTEM; EQUIPMENT
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
EQUIPMENT; STRUCTURE
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
EQUIPMENT; STRUCTURE
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
STRUCTURE
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
EQUIPMENT
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
STRUCTURE
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
| Year | Complaints | Recalls | Investigations | Issue Index |
|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | — |
| 2026 | 11 | 3 | 0 | 51.0 |
| 2025 | 65 | 3 | 0 | 62.9 |
| 2024 | 239 | 15 | 0 | 61.0 |
| 2023 | 378 | 20 | 1 | 64.6 |
| 2022 | 256 | 12 | 2 | 68.0 |
| 2021 | 399 | 12 | 0 | 57.7 |
| 2020 | 229 | 3 | 1 | 66.5 |
| 2019 | 358 | 7 | 3 | 66.8 |
| 2018 | 846 | 11 | 3 | 67.6 |
| 2017 | 363 | 6 | 3 | 67.8 |
| 2016 | 308 | 9 | 3 | 68.3 |
| 2015 | 1,350 | 10 | 8 | 71.3 |
| 2014 | 2,372 | 19 | 10 | 66.9 |
| 2013 | 800 | 10 | 6 | 64.0 |
| 2012 | 1,638 | 11 | 7 | 65.8 |
| 2011 | 1,639 | 6 | 6 | 62.1 |
| 2010 | 117 | 5 | 0 | 52.7 |
| 2009 | 138 | 3 | 0 | 45.2 |
| 2008 | 733 | 5 | 0 | 49.8 |
| 2007 | 1,108 | 7 | 2 | 56.4 |
| 2006 | 1,280 | 6 | 2 | 57.1 |
| 2005 | 2,051 | 5 | 1 | 54.6 |
| 2004 | 1,294 | 14 | 4 | 63.9 |
| 2003 | 762 | 10 | 4 | 63.5 |
| 2002 | 1,476 | 16 | 7 | 62.6 |
| 2001 | 883 | 10 | 4 | 63.9 |
| 2000 | 1,447 | 12 | 5 | 63.5 |
| 1999 | 1,638 | 10 | 5 | 62.3 |
| 1998 | 1,028 | 10 | 7 | 69.2 |
| 1997Viewing | 991 | 11 | 7 | 66.5 |
| 1996 | 893 | 12 | 8 | 68.3 |
| 1995 | 719 | 11 | 11 | 69.2 |
| 1994 | 588 | 8 | 12 | 70.2 |
| 1993 | 555 | 12 | 17 | 67.4 |
| 1992 | 3 | 0 | 6 | — |
| 1991 | 6 | 0 | 5 | — |
| 1990 | 5 | 0 | 3 | — |
| 1989 | 5 | 0 | 0 | — |
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.