2024 Jeep Grand Cherokee

My car would not shut off and left running in the driveway for about 3-4 hours. The car would not shift into gears and began making clicking sounds under the hood. When opening the hood the noise became louder and car began to catch on fire. Requiring me to call emergency services but I was able to contain the fire with my garden hose. The fire department and police had to manually disconnect my car to maintain safety.

NHTSA ID

11776126

Incident

Oct 31, 2026

acceleration capability while driving, particularly at highway speeds. The vehicle becomes unable to accelerate beyond approximately 60 mph, even when I press the accelerator further. The engine does not respond normally to additional accelerator input. The exact cause has not been identified. I suspect an issue involving the powertrain, hybrid propulsion system, or electronic throttle controls, but this has not been confirmed by a technician. Also, I did see on Carvana's website where I purchased the vehicle, that there was a recall for vehicle loss of power - 78C. The vehicle is available for inspection upon request. Plug-In charge also not working/unable to charge. This malfunction creates a potentially dangerous situation while driving on highways. When the vehicle unexpectedly loses the ability to accelerate, I cannot safely increase speed to merge into traffic, pass other vehicles, change lanes, or respond to changing traffic conditions. The problem occurs without warning, leaving me unable to predict when the vehicle will stop responding normally to the accelerator. I have reported the acceleration problem to AXIS Jeep, an authorized Jeep dealership in [XXX]. The dealership kept my vehicle for an extended period but advised that technicians were unable to duplicate the condition or identify any diagnostic trouble codes. As a result, the underlying cause has not been diagnosed or repaired. The vehicle has been inspected by AXIS Jeep, an authorized Jeep dealership. I also opened a case with Jeep/Stellantis Customer Care, case number XXX. The manufacturer has been informed of the recurring acceleration problem and the unsuccessful dealership evaluation. I requested a manufacturer buyback because of the ongoing safety concerns. Stellantis declined that request and offered further diagnostic attempts. There were no dashboard warning lights or error messages before or during the acceleration incidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11775882

Incident

Oct 6, 2026

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that upon starting the vehicle, the gear shifter failed to move out of park(P). The vehicle was towed to the dealer where a diagnostic test was performed, and the mechanic discovered that the positive battery cable nut connected to the fuse box assembly was missing. The manufacturer was notified of the failure, and the contact was provided a case number. The failure mileage was approximately 41,000.

NHTSA ID

11775720

Incident

Nov 4, 2026

Mileage

41,000 mi

The steering wheel intermittently sticks, binds, or locks up while driving down a straight road or curves on the freeway, going 65-75mph down highway 5 as well on highway 17. It made it very difficult to maintain a straight path. No dashboard warning lights, error codes, or chimes appear when the failure occurs. It feels like you are fighting with the steering wheel because it forcefully pulls right but when trying to correct it by moving left, it continues trying to go left. I have to move it back to the right to avoid hitting cars or walls and it takes a lot of effort to maintain a steady, straight path. This happens intermittently whether the lane assist is turned on or off. The vehicle was taken to dealership but they were unable to duplicate the issue and no repairs were performed, leaving the issue unresolved.

NHTSA ID

11774404

Incident

Oct 8, 2026

I lease a 2024 Jeep Grand Cherokee 4xe. Since XXX, the vehicle jerks and surges unexpectedly while driving. It happens almost daily, at speeds from 10mph to 30mph, during acceleration. The jerking is abrupt and hard to predict. It affects my control of the vehicle in traffic and when merging, and I am concerned it could cause a rear-end collision. I have taken the vehicle to Salerno Duane Jeep 6 times for this problem: XXX. Each time the dealer recorded "cannot replicate". Repair orders show the vehicle was driven as little as 1 mile during some visits, and one order states a 10-mile road test while the odometer shows 1 mile. The most recent visit began XXX. After 9 days and 20 test miles, the dealer again reported it could not replicate the problem. I have requested they keep the vehicle until it can be replicated. I have recorded multiple videos of the jerking as it happens and gave them to the dealer. During the service on XXX, the vehicle also set fault code P0BBE-00 (hybrid battery pack voltage variation) and required a hybrid battery replacement, with a 5-week wait for parts. The jerking lessened after the repair but has since gotten continually worse. No repair has been made for the jerking. I am asking the NHTSA to review this complaint for a possible safety defect in the 4xe powertrain or hybrid system. I am linking a shared folder of videos of this happening across multiple months and dates, different times of day, etc. The link is also in a PDF attached to the complaint. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11774267

Incident

Sep 29, 2026

While driving on the freeway - the cars hybrid system shut off altogether and wouldn’t go above 60mph. This was during maneuvers in traffic that cause severe concern for passengers in the car including my [XXX] daughter and wife, along with other nearby drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11773865

Incident

Oct 12, 2026

I am reporting repeated, sudden losses of motive power at highway speeds in my 2024 Jeep Grand Cherokee 4xe (PHEV). The vehicle's propulsion, electrical, and engine systems completely shut down without warning, causing the car to randomly stop while cruising at 60 mph on the highway, creating an immediate and severe crash risk. Despite the authorized dealership (David Auto of Glen Mills, PA) claiming that all outstanding safety recalls regarding drive power loss were resolved, the defect has actually worsened. This critical failure has occurred on at least three separate occasions recently: Late September 2026: Initial sudden power loss while cruising at 60 mph on the highway. [XXX]: Second instance of sudden power failure at 60 mph on the highway. [XXX]: Third instance of complete power loss at 60 mph on the highway. The vehicle was carrying four occupants at the time, significantly compounding the severe safety hazard. The manufacturer and authorized dealerships have failed to permanently rectify this dangerous defect, and the authorized recall remedies, stated complete, clearly have not or did not fulfill the obligations of safety and what was notified and communicated to me by Stelantis FCA (JEEP). As you may know, the ongoing, unresolved hazard is currently the subject of an active breach of warranty lawsuits and actively litigated. The vehicle is unsafe to operate on on highways due to these unpredictable hybrid powertrain shutdowns randomly at highway speeds, capping mph at 60 even if you are going 70+, and flooring the car in a passing lane or attempting to avoid other cars. It needs further investigation, and is a known issue apart of the hybrid systems failure and subsequent recalls yet no resolutions. ADDITIONALLY NO warning lights came on when this occurred. Video and 1st and 2nd person witnesses were taken as this is the 3rd time its occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11773835

Incident

Oct 23, 2026

My jeep had locked me out with my [XXX] in the car. The keys were on the seat and the doors had locked with my baby in the car seat. I tried using the jeep app to unlock the doors and was unsuccessful. So I then called the jeep connect assistance phone number and they were unable to unlock the doors as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11773532

Incident

Oct 25, 2026

Auto Emergency Braking (AEB) Unavailable – Service Required Message In Cluster

Keyfob WL/WS/LB Key fobs unable to be programmed at dealers. Please check current stock and verify a Blue "OK" mark on part label. Return all parts that do not have the blue "OK" marking to Mopar under RMA 8925-792 and replace with clean stock from Mopar. FOBs with no marking or a Green Check mark should also be returned.

Flash: Body Control Module (BCM) Updates Customer may experience one or more of the following: SYMPTOM: ● **During deceleration between 50 kph (31 mph) and 80 kph (50 mph), an activated turn signal stops blinking and remains illuminated. (EE and Brazil only).** ● Battery drained. ● Ignition off draw. ● Instrument Panel Cluster (IPC) goes off and on when the vehicle goes into sleep mode. ● Door lock indicator lamps stay illuminated. This bulletin involves inspecting and possibly reprogramming the BCM with the latest software available.

Rattle Noise Over Bumps Or Over Rough Road From The Body In The B-Pillar

Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● U114C-00 - Lost Communication with PRNDL Display. ● P1C86-00 - PRNDL Display. Customers may comment on one or more of the following: ● "Service Shifter" message displayed in the Instrument Panel Cluster (IPC). ● PRNDL lights on the shifter are off. This bulletin involves reprogramming the ESM with the latest available software.

Compressor Assy High number of compressor replacements when complaint is noise and supplier analysis comes back as Trouble not found. Before replacing compressor due to noise complaint review the NEW Compressor noise section in the service library under 24 Heating and Air Conditioning- Diagnosis and Testing.