2023 Jeep Wrangler Visibility Problems

The contact owns a 2023 Jeep Wrangler. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility), and 25V741000 (Electrical System); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds with Hybrid Mode activated, the vehicle shuddered abnormally. While attempting to defrost the front windshield, the defroster took longer than normal to defrost the windshield. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000.

NHTSA ID

11724080

Incident

Mar 15, 2025

Mileage

15,000 mi

The contact's mother owns a 2023 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. The accelerator pedal was depressed, and the contact stated that the vehicle was wobbling. The contact stated that the wobbling started at 50 MPH. No warning lights were illuminated. In addition, the contact stated that several times the vehicle shut off and needed to be jump-started. The contact stated that the vehicle became undriveable. The vehicle was taken to two separate dealers and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact's mother received notifications of NHTSA Campaign Number: 24V111000 (Visibility), 24V720000 (Electrical System), and 25V741000 (Electrical System); however, the parts were not yet available for the recall repair. The manufacturer was made aware of the failure, and several cases were filed. The failure mileage was approximately 57,000.

NHTSA ID

11700091

Incident

May 18, 2025

Mileage

57,000 mi

Complaint Regarding Recall 24V720000 – Jeep Wrangler 4xe (2023 Model) I am filing this complaint regarding the recall of my 2023 Jeep Wrangler 4xe (VIN: [XXX] - under Recall Number 24V720000, issued due to a potential fire risk. This defect represents a severe safety hazard that jeopardizes the safety of my family, property, and others. Details of the Issue: The recall was issued due to a defect in the hybrid powertrain that could result in a fire, even when the vehicle is parked and turned off. Jeep/Stellantis has advised owners to: •Refrain from charging the vehicle. •Park it away from structures and other vehicles. This advisory alone highlights the gravity of the issue, rendering the vehicle unsafe to use as intended. Steps Taken to Remedy: •I have contacted my dealership and Stellantis to schedule a repair; however, no remedy has been made available to date. •It has become clear that Stellantis is unable to provide a timely or effective solution to fix this safety-critical defect. Lemon Law Qualification: California Lemon Law, under the Song-Beverly Consumer Warranty Act, provides protections for substantial defects that impair the use, value, or safety of a vehicle. The following criteria are met: 1.Substantial Safety Defect: A fire risk qualifies as a substantial defect that threatens the safety of occupants and property. 2.Reasonable Repair Attempts: Despite the recall, Stellantis has not resolved the issue, and the vehicle remains unusable for its intended purpose. 3.Unresolved Issue: My vehicle has been effectively out of service due to safety concerns, and Stellantis has been unable to provide a timeline for resolution. Request for Buyback: Given the seriousness of this defect and the inability to remedy it, I am requesting that Stellantis initiate a buyback under California Lemon Law. A fire risk is not an issue to delay or hope for a fix—it demands immediate resolution. I have kept detailed records of all communication INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

NHTSA ID

11626915

Incident

Nov 1, 2024

Windshield has cracked multiple times (multiple windshields) in the center, bottom of the glass, spontaneously. Both event were in cold weather. There were no chips or impacts to the windshield.

NHTSA ID

11615827

Incident

Sep 22, 2024

The contact owns a 2023 Jeep Wrangler. The contact stated that while driving 50 MPH in the rain with the defroster activated, there was an abnormal popping sound detected, and the front windshield cracked without warning or impact. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 9,000.

NHTSA ID

11584685

Incident

Apr 19, 2024

Mileage

9,000 mi

I had gone out to do errands in the morning. My errands were in a nearby military base, approximately 4 miles from my home. When I returned, I parked in my driveway. When I went back to my vehicle to retrieve something, there was a large (approximately 2 foot) crack on my windshield. It was not there on my morning errand run and there was no other way the windshield would have cracked. This is a 2023 Jeep purchased on March 11, 2023. The vehicle currently only has 3,141 miles on it. I am concerned that there is a defect on the windshield glass, a much crucial part of a vehicle's safety feature. There are other Jeepers are reporting the same issue, but we have no place to turn to because the dealers shut us down!

NHTSA ID

11552707

Incident

Oct 29, 2023

While driving on a major interstate, on a clear day, with no outstanding or extreme influences and traveling with traffic at a standard rate of speed (70 mph), a small roughly dime sized rock hit my windshield. This resulted in an immediate, large radial crack and approximately 9 inch lateral crack across my windshield. The rock was traveling slow enough that I could see it coming. Further research shows that this is a known issue to the manufacturer and owners, which is why the manufacturer offers an upgraded glass option for durability. This makes sense for off-roading or in a way inconsistent with manufacturers recommendation, but it is a safety issue if the glass cannot maintain during normal operation. I have concerns with every rock until it is replaced. It has been inspected by manufacturer/dealer, and I am paying to have it upgraded and replaced. However, I have concerns that it may result in injuries in event of a crash, or just in the course of normal operation. In a long history of driving, I’ve never experienced such extreme damage from a minor item, which calls into question what the risk would’ve been with a more severe incident.

NHTSA ID

11533887

Incident

Jul 21, 2023

The front defrost fails to blow any air on the windshield directly in front of the drivers seat, causing visibility issues in winter weather or whenever the windshield fogs up. The vehicle was brought to the dealer and the dealer indicated that the defrost is working as normal and that they just don’t blow air anywhere but in the center. Even when explaining that a windshield that ices up is a safety issue when driving, they indicated there is nothing that can be done.

NHTSA ID

11508646

Incident

Feb 20, 2023

systems that failed, my defroster only blows straight up about the width of the rear view mirror. causing my windshield to fog or ice and I not be able to see. dealer will not look at it until the 14th of dec. they are unwilling to provide a safe loaner in the meantime. no warning lamps my frame undercoating is already coming off making me very concerned about rust down the road the welds on my frame have porosity in a fair amount of welds. this worries me if I would ever be in a collision that the frame would not hold up. also, longterm I'm worried about the porous welds harboring salty water and rusting out the welds. causing the strength of the weld to be weakened. not to mention a porous weld in general is a weak weld

NHTSA ID

11493986

Incident

Nov 15, 2022