RoadVitals

2014 Keystone Bullet

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Aug 24, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2014 Keystone Bullet, most frequently naming the body & structure, electrical and suspension categories. 5 safety recalls have been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure250.0%
  • Electrical125.0%
  • Suspension125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
16V600000

EQUIPMENT:APPLIANCE:AIR CONDITIONER

Aug 15, 2016
51,585 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
The risk: If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
The remedy: Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-261.
Keystone RV CompanyManufacturer number 16-261View on NHTSA.gov
14V146000

SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:HANGER/BRACKET

Mar 27, 2014
32 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2014 Summerland, Springdale, Bullet, and Cougar recreational travel trailers and fifth wheels. The affected vehicles may have been built with frame spring hangers that may be brittle and susceptible to fracturing.
The risk: A spring hanger that fractures may result in a loss of control of the trailer, increasing the risk of a crash.
The remedy: Keystone will notify owners, and dealers will inspect and replace the spring hanger, as necessary, free of charge. The recall began on April 17, 2014. Owners may contact Keystone at 1-866-425-4369. Keystone's number for this recall is 14-205.
Keystone RV CompanyManufacturer number 14-205View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Aug 24, 2017

TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET. THE CONTACT STATED THAT WATER ENTERED THE REAR PANEL OF THE TRAILER. UPON INSPECTION, THE CONTACT FOUND THAT THE ALUMINUM MOLDING HEATED AND CAUSED THE REAR PANEL TO WARP. AN INDEPENDENT MECHANIC WAS CONTACTED AND CONFIRMED THAT INADEQUATE MATERIAL WAS USED, WHICH CAUSED THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 1,500.

NHTSA ID
11019368
Incident
Jun 29, 2017
Mileage
1,500 mi
Electrical
Filed Jun 28, 2017
Fire reported

TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET 284RLS TRAVEL TRAILER 28FT. THE CONTACT STATED THAT THE VEHICLE'S LIGHT SWITCHES BECAME INOPERABLE. UPON EXPECTING THE CEILING LIGHTS, THE CONTACT NOTICED THAT THE LIGHT SWITCHES HAD MELTED AND BURNED. THE CONTACT ALSO STATED THAT THE SOCKETS WERE BURNED. THE CONTACT STATED THAT THE SWITCHES WERE MOUNTED TO THE EXTERIOR OF THE WOODEN CABINETS AND WAS CONCERNED OF GREATER HEAT DISSIPATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ID
11001967
Incident
May 15, 2017
Body & structure
Filed Apr 29, 2017

WINDOWS WERE MANUFACTURED IN MEXICO. WINDOWS DO NOT FIT AND IMPROPERLY INSTALLED.CLAIM WAS MADE AND AND DENIED WITHIN WARRANTY PERIOD. KEYSTONE AFTER WARRANTY WAS OUT CHANGED COMPLAINT TO ANOTHER CAUSE WITHOUT INSPECTION AND DENIED AGAIN AS OUT OF WARRANTY. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

NHTSA ID
10981437
Incident
Sep 8, 2014
Suspension
Filed Jul 8, 2015

THE DEADBOLT LOCK ON THE DOOR OF THE TRAILER WOULD NOT UNLOCK. WE HAD TO CLIMB TROUGH THE EMERGENCY WINDOW, BUT THE LOCK WOULD NOT TURN FROM THE INSIDE EITHER SO WE HAD TO UNSCREW AND REMOVE THE DOOR HANDLE. THEN REMOVE THE DEADBOLT SO WE COULD USE THE DOOR. THE SECOND INCIDENT THAT HAPPENED WAS ON 7/5/2015. WHEN WE RETURNED HOME FROM OUR TRIP WHILE WASHING THE CAMPER WE NOTICED THE AXLE SPRING SHACKLE WAS HANGING DOWN. UPON INSPECTION WE REALIZED THAT THE BOLT WAS MISSING AND AT SOME POINT MUST HAVE SNAPPED OFF THE VEHICLE WHILE WE WERE TOWING IT. LUCKILY WE DID NOT CRASH. THE PASSENGER SIDE SUSPENSION WAS SITTING ON THE FRAME OF THE TRAILER.

NHTSA ID
10732833
Incident
Jul 1, 2015

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SA-14-211

STRUCTURE

KEYSTONE RV: ABOVE THE WATER HEATER, A DOOR STOP ON EXTERIOR SHOWER, IS MISSING AND BE CONTACT WITH WATER HEATER EXHAUST GRILL LEADING TO HEAT DAMAGE IF IN OPEN POSITION. MODEL 2015 BULLET 310. *PE

14-211

EQUIPMENT

THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 14-211 FOR THE MISSING DOOR STOP ON THE EXTERIOR SHOWER LOCATED ABOVE THE WATER HEATER.

14-211

EQUIPMENT

THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 14-211 FOR THE MISSING DOOR STOP ON THE EXTERIOR SHOWER LOCATED ABOVE THE WATER HEATER.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Bullet by model year
YearComplaintsRecallsInvestigationsIssue Index
2025000—
2024000—
2023010—
2022030—
2021330—
2020130—
2019240—
2018210—
2017420—
2016330—
2015140—
2014Viewing450—
2013240—
2012020—
2011130—
2010220—
2009010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.