RoadVitals

2017 Keystone Bullet

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Aug 30, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2017 Keystone Bullet, most frequently naming the suspension, interior & seats and tires & wheels categories. 2 safety recalls have been issued covering this model year; and 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension250.0%
  • Interior & seats125.0%
  • Tires & wheels125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
16V600000

EQUIPMENT:APPLIANCE:AIR CONDITIONER

Aug 15, 2016
51,585 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
The risk: If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
The remedy: Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-261.
Keystone RV CompanyManufacturer number 16-261View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Aug 30, 2023

1. Component that failed: The leaf springs on the rear axle broke in half. This RV has two rear axles. The leaf springs that broke were both on the rear axle. 2. How was your safety put at risk?: If the springs broke while at highway speeds, control of the Travel Trailer could have been lost. 3. Has the problem been confirmed by a dealer or independent service center?: Yes. Both broken leaf springs have been replaced. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representative?: No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings. We did hear a "pop noise" when one of the springs snapped/broke. The leaf spring broke while making a U-turn. Keystone RV was notified of this spring failure. I wanted Keystone RV to know of this problem in the event other RV Trailer Trailers are experiencing similar suspension failures. I do not overload the travel trailer. The RV Travel Trailer is used primarily in the Rocky Mountain West. So the leaf springs were not subject to salt air and/or high humidity that would lead to corrosion. I drive very conservatively. I am always the slowest vehicle on the highway. I do not camp off-road. The RV Travel Trailer is 6 1/2 years old. The leaf springs should not have failed at such a young age and under the circumstances that exist.

NHTSA ID
11541606
Incident
Jul 21, 2023
Tires & wheels
Filed Jul 6, 2018

I, AS MANY OTHERS WHO BUY RECREATIONAL VEHICLES, HAVE BEEN HAVING SOME ISSUES WITH THESE TIRES BLOWING OUT. WE PURCHASED OUR VEHICLE, BRAND NEW IN FEBRUARY 2018. LESS THAN 500 MILES ON TIRES. THE TIRE PRESSURE WAS CORRECT AND WE HAD A VERY LIGHT LOAD, LESS THAN THEY TIRES ARE SUPPOSED TO BE ABLE TO HANDLE. WE JUST RECENTLY HAD ONE WHICH THANKFULLY NO HARM TO ANYONE BUT OUR CAMPER. AFTER THIS WE REPLACED ALL THE TIRES.

NHTSA ID
11109812
Incident
Jun 23, 2018
Mileage
500 mi
Interior & seats
Filed May 3, 2018

CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHONE ON THE INSIDE WITH MY DOG) FOR OVER 4 HOURS BEFORE FINDING ANOTHER OWNER OF A KEYSTONE TRAVEL TRAILER WHO WAS GRACIOUS ENOUGH IN ALLOWING US TO TRY TO USE THEIR KEYS TO OPEN OUR DOORS. THE REAR DOOR WAS IN THE UNLOCK POSITIONS AND WE WERE UNABLE TO UNLOCK THE LOCK EVEN WITH A KEY. *DT *JS

NHTSA ID
11091828
Incident
Nov 25, 2017
Suspension
Filed Jul 18, 2017

TL* THE CONTACT OWNS A 2017 KEYSTONE BULLET TRAVEL TRAILER. WHILE DRIVING AT SPEEDS ABOVE 60 MPH, THE TRAILER BECAME EXTREMELY UNSTABLE AND SWAYED AND ROCKED BACK AND FORTH. THE TRAILER WAS TAKEN TO THE DEALER (CAMPING WORLD OF NEW PORT RICHIE IN HOLIDAY, FLORIDA). THE HITCH AND TIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 1,000.

NHTSA ID
11006198
Incident
Nov 1, 2016
Mileage
1,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-191007

EQUIPMENT; STRUCTURE

This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

KSB-191007

EQUIPMENT; STRUCTURE

Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

TSB170526

EQUIPMENT ADAPTIVE/MOBILITY

This is the repair instructions for TSB-170526. It has been determined the vehicles in this technical service bulletin population may have a 32? Furrion brand TV that affects the functions on the sound bar of a different brand. Only a certain population was affected and TV firmware can be ?flashed? to prevent the issue.

TSB-170526

ELECTRICAL SYSTEM

This is the repair instructions for TSB-170526. It has been determined the vehicles in this technical service bulletin population may have a 32? Furrion brand TV that affects the functions on the sound bar of a different brand. Only a certain population was affected and TV firmware can be ?flashed? to prevent the issue.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Bullet by model year
YearComplaintsRecallsInvestigationsIssue Index
2025000—
2024000—
2023010—
2022030—
2021330—
2020130—
2019240—
2018210—
2017Viewing420—
2016330—
2015140—
2014450—
2013240—
2012020—
2011130—
2010220—
2009010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.