RoadVitals

2004 Keystone Montana-Big Sky

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Dec 6, 2012
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2004 Keystone Montana-Big Sky, most frequently naming the other / unspecified and tires & wheels categories. 4 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified150.0%
  • Tires & wheels150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
10V521000

EQUIPMENT

Oct 27, 2010
5,633 units potentially affected
The defect: KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
The risk: AN OVERHEATED RECEIVER COULD CAUSE A FIRE.
The remedy: KEYSTONE IS WORKING WITH DIMPLEX AND DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539.
KEYSTONE RV COMPANYManufacturer number 10-151View on NHTSA.gov
08V325000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Jul 17, 2008
161,250 units potentially affected
The defect: KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
The remedy: KEYSTONE IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE AT 1-866-425-4369.
KEYSTONE RV COMPANYManufacturer number 08-111View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Tires & wheels
Filed Dec 6, 2012

BLOWN TIRE ON A 2004 KEYSTONE MONTANA MODEL 3295RK 5TH WHEEL TRAILER. TIRE HAD A COMPLETE LOSS OF TREAD BELT WITH SOME TRAILER DAMAGE AT TIRE MILEAGE OF 23,100. TIRE WAS PRESENTED TO A BF GOODRICH DEALER WITH NO ATTEMPT BY THE DEALER FOR WARRANTY. LATER I RECEIVED A RECALL ON THE NEW REPLACEMENT TIRE FOR TREAD LOSS BUT NOT ON THE ORIGINAL TIRE THAT FAILED OR REMAINING 3 ORIGINAL TIRES. ALL OF THE 4 ORIGINAL TIRES WERE MANUFACTURED PRIOR TO THE DATES INCLUDED IN THE RECALL. FAILED TIRE WAS A BF GOODRICH LT235/85 R16 120 Q LRE COMMERCIAL T/A AS RADIAL WITH DOT NUMBER ANOR JD11 4107 OR 1008. AFTER NUMEROUS CALLS TO BF GOODRICH THEY FINALLY AGREED TO PAY FOR 70% OF THE COST OF THE TIRES ON THE REMAINING 3 ORIGINAL TIRES. THE NEW TIRE WAS REPLACED UNDER THE RECALL. *TR

NHTSA ID
10487533
Incident
Aug 17, 2011
Mileage
41,100 mi
Other / unspecified
Filed Sep 18, 2008

FAILURE OF TWO OUT OF FOUR ALUMINUM WHEEL RIMS ON THE UNIT BY CRACKING IN THE INTERNAL CIRCUMFERENCE OF THE RIM. CRACKS WERE THROUGH THE RIM AND ALLOWED AIR TO ESCAPE FROM THE TIRE. THE VISIBLE PORTIONS OF THE CRACKS WERE APPROXIMATELY 1/2" ON THE OUTSIDE OF THE RIM AND APPROXIMATELY 4" INTERNALLY. CONCERNS ARE THAT LOSS OF AIR COULD LEAD TO TIRE FAILURE OR FURTHER PROPAGATION OF THE CRACK COULD LEAD TO RIM FAILURE. *TR

NHTSA ID
10242799
Incident
Sep 15, 2008
Mileage
19,000 mi

Compare model years

Complaint and recall counts across every year of this model

Keystone Montana-Big Sky by model year
YearComplaintsRecallsInvestigationsIssue Index
2015010—
2014010—
2013010—
2012010—
2011050—
2010050—
2009050—
2008020—
2007030—
2006020—
2005030—
2004Viewing240—
2003030—
2002120—
2001020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.