RoadVitals

2014 Keystone Montana High Country Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest May 12, 2015
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since May 12, 2015

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2014 Keystone Montana High Country. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Other / unspecified
Filed May 12, 2015

I HAVE BEEN INFORMED THAT YOU ARE TRACKING THE SUBJECT RECALL. I WAS SENT A COPY FROM KEYSTONE. I HAVE A CONCERN ABOUT THIS RECALL. I TOOK MY KEYSTONE 2014 MONTANA 3402RL TO TIARA RV IN ELKHART, IN SO THEY COULD DO THE RECALL. THEY ASSURED ME THEY USE THE OFFICIAL RECALL REPAIR. ON THE SECOND DAY OF USE, RETURNING FROM TIARA, A TRIP OF ABOUT 500 MILES, THE STEP FAILED AGAIN AS IT DID PRIOR TO THE RECALL. HOWEVER, THIS TIME INSTEAD OF A RIVET FAILING, THE NUT ON THE TOP BOLT WAS MISSING. I CHECKED THE OTHER 3 BOLTS/NUTS AND THEY WERE VERY LOOSE AND WOULD HAVE FALLEN OFF WITH A FEW MORE MILES OF VIBRATION. I COULD SEE THE FLAW OF THIS FIX; STANDARD BOLTS AND NUTS WITHOUT LOCK WASHERS OR LOCK NUTS WITH NYLON INSERTS IN THE THREADS. SO FOR MY SANITY, I WENT TO THE HARDWARE STORE AND BOUGHT 4 SS BOLTS LONGER THAN THE RECALL USED AND 4 LOCK NUTS. SO FAR SO GOOD, I'LL KEEP AN EYE ON MY FIX, BUT I'M CONCERNED THAT THE RECALL FIX I GOT WAS OBVIOUSLY NOT VERY GOOD. TIARA RV SAID THEY USED THE OFFICIAL FIX, AND KEYSTONE SAID TO TAKE IT TO ANOTHER DEALER. BUT IT'S NOT WORTH FUEL COST TO TOW THE RV TO ANOTHER DEALER TO MAYBE GET MY FIX REMOVED AND THE POOR OFFICIAL FIX REINSTALLED. I WOULD LOVE TO GET THE OFFICIAL RECALL REPAIR PARTS SENT TO ME BY MAIL SO I CAN SEE IF IT IS ANY BETTER THAN MY FIX. BUT WHEN THE 'OFFICIAL' FIX FAILED IN LESS THAN 18 HOURS, EITHER THE FIX IS BAD, OR I DIDN'T GET THE RIGHT FIX. ...UPDATED 06-12-15 *BF THE CONSUMER STATED THE MANUFACTURER AMENDED THE REPAIR TO KIT. THE VEHICLE WAS REPAIRED. UP;DATED 9/18/15 *JS

NHTSA ID
10716884
Incident
May 8, 2015

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .