Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Body & structure reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
11
Latest Jan 12, 2023
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
1%
of 892 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
6
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2014 Kia Soul submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming body or structure
Shown in the owner’s own words, exactly as filed
Body & structure
Filed Jan 12, 2023
This car has experienced paint issues due to poor bonding of the primer. The paint is literally peeling off the car in sheets. It has been going on for the last 1.5 years , and Kia states that it is not their problem. I have worked patiently with them for almost a year as they have instructed me to go, and get paint estimates. After this was completed they then stated the case was determined “ No Goodwill”.As far as they were concerned ; they determined they were not going to pay to have the car painted.
NHTSA ID
11501444
Incident
May 9, 2022
Body & structureEngine
Filed Sep 26, 2020
Fire reported
DRIVING ON THE HIGHWAY, SMOKE STARTED COMING FROM UNDER THE HOOD, STOPPED ON THE SHOULDER AND PAINT WAS BLISTERING ON THE HOOD END ENGINE JUST BURST INTO FLAMES, FLAMES WERE COMING OUT OF THE DASH, IN MINUTES ENTIRE CAR WAS BURNED
NHTSA ID
11361318
Incident
Sep 25, 2020
Mileage
110,000 mi
Body & structureSteering
Filed Feb 28, 2019
Crash reported
HI I WAS LOOKING AT RECALLS FOR THE SOUL AFTER I SAW A POSSIBLE FIRE HAZARD AND ACTUALLY TYPED MY VIN IN AND SAW MY CAR WAS RECALLED FOR A STEERING ISSUE THAT COULD'VE LEAD TO ACCIDENTS AND I WAS ACTUALLY IN AN ACCIDENT IN 2017 IN MY 2014 KIA SOUL BECAUSE OF SOMETHING THAT HAPPENED WITH MY STEERING THAT CAUSED ME TO HIT SOMEONE? A WOMAN IN FRONT OF ME SLAMMED ON HER BRAKES AND WHEN I TRIED TO GET OVER IT'S ALMOST LIKE THE WHEEL HAD COMPLETELY LOCKED BUT UP BUT I COULD STILL TURN IT, IF THAT MAKES SENSE. THERE WAS A WEIRD CLUNKING NOISE WHEN IT HAPPENED AND SOMETIMES I STILL HESRIT OCCASIONALLY. I WOULD LIKE TO KNOW HOW TO GO FORWARD WITH THIS. THANK YOU SO MUCH.
NHTSA ID
11183242
Incident
Nov 5, 2017
Mileage
50,000 mi
Body & structureElectricalEngine
Filed Dec 11, 2018
Fire reported
ON DECEMBER 9TH, 2018 AT APPROXIMATELY 6:10AM, WHILE DRIVING TO WORK ON THE HIGHWAY, MY CAR SUDDENLY BROKE DOWN AND BEGAN TO SMOKE. I PULLED OVER TO THE SIDE OF THE ROAD AND REMOVED MY IMPORTANT BELONGINGS. WITHIN MINUTES MY CAR WAS ON FIRE. I NOTIFIED CITY POLICE, FIRE DEPARTMENT, AND INSURANCE COMPANY. MY CAR WAS ULTIMATELY DESTROYED AND TAKEN TO A JUNK YARD.
NHTSA ID
11160651
Incident
Dec 9, 2018
Mileage
104,000 mi
Body & structure
Filed Aug 5, 2016
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE PARKED, THE CONTACT OBSERVED THAT THE REAR LICENSE TAG LIGHT BULBS WERE PROTRUDING OUT OF ITS CASING. THE CONTACT PUT THE LIGHT BULBS BACK IN PLACE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THE LIGHT BULB HOLDER HAD STRETCHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
NHTSA ID
10893577
Incident
May 16, 2016
Mileage
36,000 mi
Body & structureDriver assistance
Filed Jun 8, 2015
2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO ACCELERATOR PEDAL RECALL ISSUES. *SMD THE CONSUMER STATED DRIVING ON ROUGH ROADS THE VEHICLE WOULD BOUNCE AND ROCK. THE CONSUMER STATED WHILE THE VEHICLE WAS ON THE LIFT, SHE NOTICED A RUSTED AREA WITH A RUSTED BOLT HOLDING TWO PIECES COMPONENTS TOGETHER. *JB
NHTSA ID
10720915
Incident
Apr 29, 2015
Body & structureVisibility
Filed Mar 18, 2015
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT AFTER CLOSING THE DRIVER DOOR, THE REAR HATCHBACK WINDOW SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
NHTSA ID
10695103
Incident
Mar 18, 2015
Body & structureElectricalEngine
Filed Nov 18, 2014
Crash reported
I WAS APPROACHING A TRAFFIC LIGHT AND THE LIGHT WAS GREEN AND TRAFFIC IN FRONT OF ME WAS MOVING. I MUST HAVE TAKE MY EYES OFF THE CAR IN FRONT OF ME AND THE GREEN LIGHT FOR JUST A FEW SECONDS AND WHEN I LOOKED AHEAD THE CAR IN FRONT OF ME HAD STOPPED AT THE TURNING LIGHT AND I RAN INTO THE BACK OF IT. NEVER EVEN HAD A CHANCE TO HIT THE BRAKES. MY CAR HAD A LOT OF DAMAGE TO THE FRONT HALF BUT THE AIRBAG NEVER DEPLOYED. *TR
NHTSA ID
10659135
Incident
Nov 12, 2014
Mileage
23,000 mi
Body & structurePowertrain (other)
Filed Nov 4, 2014
Crash reported1 injury reported
DRIVING SOUL DOWN HIGHWAY WHEN ANOTHER CAR CAME ACROSS THE HIGHWAY- THREE LANES, FROM A PRIVATE DRIVE IN FRONT OF ME TO ACCESS TURNING LANE. I HIT HIS REAR DRIVER SIDE WITH MY FRONT LEFT DRIVERS SIDE. AIR BAGS DID NOT DEPLOY. CAR WAS TOTALED. *TR
NHTSA ID
10652449
Incident
Sep 24, 2014
Mileage
4,870 mi
Body & structureVisibility
Filed Oct 7, 2014
THE REAR WINDSHIELD DID NOT SEEM PROPERLY SECURED OR GLUED. THERE IS NO SECURED CORNERS. OCTOBER 5, 2014 I UNLOADED MY GROCERIES WHEN I SHUT THE HATCH BACK THE REAR GLASS SHATTERED. I HAVE SPOKEN TO OTHERS WITH THE SAME CAR AND A FEW HAVE EXPERIENCED THE SAME ISSUE. THE DEALER STATES THAT THEY DO NOT COVER THE REPLACEMENT. *TR
NHTSA ID
10641926
Incident
Oct 5, 2014
Mileage
20,000 mi
Body & structureElectricalEngine
Filed Aug 18, 2014
Fire reported
WE HAD BEEN DRIVING FOR ABOUT 20 MINUTES. WE PULLED OFF HIGHWAY TO LOOK AT A TOURIST ATTRACTION. NO INDICATION WHATSOEVER THAT ANYTHING WAS WRONG WITH THE CAR. PARKED, TURNED CAR OFF. GOT OUT. GLANCED BACK AT THE CAR AND SMOKE WAS POURING OUT FROM UNDER THE HOOD. SOON THERE WERE FLAMES DRIPPING FROM UNDERNEATH FRONT END (LOOKED LIKE MELTING PLASTIC). CALLED FIRE DEPARTMENT. WITHIN 1 MINUTE FLAMES WERE JUMPING UP ON INTERIOR (DASH AREA) AND EXTERIOR (UNDER HOOD). GOT FIRE EXTINGUISHER FROM NEARBY BUSINESS, BUT WITH HOOD CLOSED, DID NOT HELP. WITHIN 4 MINUTES ENTIRE FRONT END AND FRONT INTERIOR WERE ENGULFED IN ENORMOUS FLAMES. MANY POPPING NOISES (EXPLOSIONS). FIRE DEPARTMENT ARRIVED AFTER ABOUT 5 MINUTES AND EXTINGUISHED THE FIRE. ENTIRE FRONT END OF CAR MELTED TO THE GROUND. I SHOULD NOTE THAT WHILE WE LEFT THE CAR UNLOCKED WHEN WE GOT OUT, THE DOORS LOCKED THEMSELVES DURING THE FIRE, AND THE KEY FOB WAS INOPERABLE (LOCK ELECTRONICS IN THE CAR WERE FRIED). HAD A PERSON OR PET BEEN IN THE CAR, THEY WOULD HAVE BEEN TRAPPED. MY HUSBAND CUT HIS FACE DURING THIS, BUT DID NOT SEEK A DOCTOR. ALL PERSONAL ITEMS IN THE CAR ARE SEVERELY DAMAGED BY SMOKE. *TR
NHTSA ID
10626163
Incident
Aug 17, 2014
Mileage
1,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own