2014 Kia Soul

On March 29, 2019, the Office of Defects Investigation (ODI) opened two Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) to broadly investigate incidents of non-crash fires (regardless of origin or operational status of the vehicle) on various model year Hyundai and Kia vehicles.  During the PE investigations, Hyundai and Kia issued several recalls to address vehicle fires, including those due to engine failures involving various engine types.  The remedies for the engine failure recalls typically involve engine inspection (to detect existing damage), and if necessary, engine replacement.  Additionally, both manufacturers have been installing an engine control software modification known as Knock Sensor Detection Software (KSDS) which is intended to detect impending engine failure, alert the driver, and limit engine power (to lessen likelihood of engine failure).KSDS is being installed under recalls and non-safety field actions, and both companies have extended limited engine warranties (see recall files). On December 22, 2021, ODI upgraded PE19-003 and PE19-004 to this Engineering Analysis (EA21-003, covering both Hyundai and Kia) to evaluate the scope of the prior recalls related to engine failures/fires and the efficacy of the recall remedies for the recalls, as well as the long-term viability of related programs and non-safety field actions being conducted by Hyundai and Kia.  The former issue involved approximately 550,000 MY 2013 Hyundai Elantra, MY 2011 Kia Sorento, and MY 2012-2015 Kia Rio.  The latter issue involved approximately 2.5 million recalled vehicles, which have been identified as displaying potential remedy concerns: Hyundai recalls 15V-568, 17V-226, 20V-746, and 21V-727; and Kia recalls 17V-224, 19V-120, 20V-750, and 21V-844. Regarding the recall scope issue, among all of the scope vehicles identified at EA opening, ODI found only the MY 2011 Kia Sorento vehicles equipped with both the Theta II 2.4L 4-cylinder Multi-Point Injection (MPI) and the Lambda II 3.5L 6-cylinder MPI engines experienced relatively high rates of reported fires.  In December 2023, Kia issued recall 23V-877 that will cover about 80,000 MY 2011 Kia Sorento vehicles equipped with the Theta II 2.4L MPI engines.  The remedy will involve an inspection, and if necessary, a replacement of the engine, as well as the installation of KSDS.  It should be noted that in 2021 these vehicles were included in a KSDS product improvement campaign with warranty extension.  For the MY 2011 Sorento vehicles equipped with the Lambda II 3.5L engines, ODI believes that future engine failures/fires involving these vehicles will likely be due to a lax in adhering to the proper or scheduled engine maintenance (regular engine oil changes), rather than a design or manufacturing engine issue. Regarding the issue of the efficacy of the recall remedies, ODI found the majority of the recalled Hyundai and Kia vehicles, by model, experienced lower reported fire rates after the remedies were applied.  Furthermore, ODI found that for most vehicles that did not receive the recall remedies, by model, experienced relatively high fire rates.  To address this problem, Hyundai informed ODI in December 2023, that it will renotify all of its owners covered by the Hyundai recalls of engine failures/fires every 8 months for the next 3 years.  In December 2023, Kia stated that it will renotify the majority of its owners every 8 months for the next 3 years.Several previously recalled Kia models are excluded from the renotification due to their lower reported rates of engine fires.  Overall, the renotification actions will help to increase the recall completion rates, thus reduce the frequency of engine fires in the future. In view of the recall action being taken by Kia and renotification actions being taken by both Kia and Hyundai, ODI is closing this Engineering Analysis.  Also, both companies have been released from the 2020-iniated Consent Orders (Kia since November 2022 and Hyundai since November 2023).  The agency reserves the right to take additional action if warranted by future circumstances.  To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

During this Preliminary Evaluation (PE), the Office of Defects Investigation (ODI) assessed the scope, frequency and potential safety-related consequences of non-crash vehicle fires caused by both engine failures and failures of other vehicle systems/components in model year (MY) 2011-2014 Kia Optima, MY 2011-2014 Kia Sorento and MY 2010-2015 Kia Soul vehicles equipped with Theta II, Gamma, Nu and Lambda II engines (approximately 1.7 million vehicles). ODI also reviewed field and other data on other Kia vehicles (approximately 3.6 million additional vehicles) equipped with the same engines used in the above-mentioned vehicles.As a result of this PE, Kia has issued NHTSA Recalls 20V-750 and 21V-844 to address potential engine failures and fires in certain Kia vehicles equipped with various engine types.Additional information on these and other related recall actions is available in the downloadable version of this resume available at NHTSA.gov.In addition, ODI has upgraded this PE to an Engineering Analysis (EA) 21-003 which will focus on potential recall scope concerns and recall remedy concerns related to the engine failure-related recalls mentioned above and conducted previously.See the EA21-003 Opening Resume available at NHTSA.gov for more information.Also available in the downloadable version of this resume is a list of the reference numbers for the 444 ODI reports, or Vehicle Owner Questionnaires (VOQs), cited above which ODI received through mid-November 2021.Note that the Manufacturer reports cited above are customer complaints received through March 2019.

In a letter dated June 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter dated July 24, 2018, CAS requested that MY 2010-2015 Kia Soul vehicles be added to the petition. CAS stated that there is a higher number of complaints to NHTSA regarding non-crash fires on these vehicles compared to other similar vehicles. The Office of Defects Investigation (ODI) had already opened Recall Queries (RQ17-003 and RQ17-004) on all Kia and Hyundai vehicles equipped with Theta II engines for engine failures that may cause stalling and fires.The queries cover most of the petition subject Optima, Sorento, Sonata, and Santa Fe vehicles but not any of the subject Soul vehicles.On August 21, 2018, ODI opened a Defect Petition (DP18-003) to evaluate whether to grant or deny the CAS petition. ODI sent Information Request letters to Kia and Hyundai (September and October 2018) requesting information on all engine and non-engine related fires in the petition vehicles.ODI performed extensive analysis on the information obtained from Kia and Hyundai. During the DP18-003 analysis, Kia and Hyundai each initiated three additional safety recalls related to engine compartment fires on certain petitioned and non-petitioned vehicles (nearly 740,000 total vehicles: Recalls 18V-907, 18V-934, 19V-101, 19V-063, 19V-120, and 19V-204). Based on ODI?s review of the applicable materials, including responses to Information Requests sent to multiple manufacturers, Vehicle Owner Questionnaires (VOQ), and Early Warning Data, NHTSA decided to grant the petition.The CAS petition was granted on March 29, 2019. Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) have been opened to assess the scope, frequency, and potential safety-related consequences of alleged defects relating to non-collision vehicle fires in the 2011-2014 Kia Optima and Sorento, 2011-2014 Hyundai Sonata and Santa Fe, and 2010-2015 Kia Soul.Attached is a list of the reference numbers for the 404 VOQs cited above.

On XXX, at approximately 4:30 PM, I was entering and accelerating onto [XXX] in [XXX] around mile marker XXX, while traveling home when my vehicle suddenly and without warning lost electronic power steering. This occurred while merging into interstate traffic, creating an extremely dangerous situation. The sudden loss of steering assistance significantly affected my ability to safely control and maneuver the vehicle. I immediately activated my hazard lights. Because of the traffic conditions and the danger of attempting to stop on the interstate, I continued driving until I could safely exit the highway several miles later. After exiting, I contacted the dealership and scheduled an appointment to have the vehicle evaluated. I specifically explained that the electronic power steering had failed. A warning light eventually illuminated, although it did not appear immediately when the failure occurred. On or about XXX, the vehicle underwent replacement of the electronic power steering assembly. The total repair expense was $2,797. Given the seriousness of this incident and the potential for significant injury or loss of life, I contacted Kia Customer Care and requested an investigation into the failure. I have both called and emailed Kia regarding my concerns. My customer care case number is XXX. To date, Kia's response has essentially been that the repair is not covered under warranty. I have not received a substantive response addressing the safety implications of the sudden steering failure, the cause of the malfunction, or whether this issue has been experienced by other vehicle owners. The local dealership, Seelye Kia in [XXX], confirmed that the replaced electronic power steering component would be available for inspection, as I advised them that I intended to submit a formal safety complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11776090

Incident

Jul 23, 2026

this vehicle was service with a new engine in 2021 by the kia dealer in South Attleboro mass the car began to start loosing power on 10/15/ 2026 it now needs a new engine again I call the kia dealer to see if it had warranted and they said because it has 198 thousand miles the warranted is gone I don't understand how is a new engine last for only 3 years . no explanation after that please I need someone to let me know what is really happening with these Kia"s cause my 2018 also have the same problem and is not because of oil cause it has been service by the kia dealer itself . although I hav notice also that after service my oil will drop easily and I would have to put more oil in it can anyone get back to me now I have two Kias one 2014 and 2018 with engine problem in the same month.

NHTSA ID

11773575

Incident

Oct 15, 2026

I purchased my Kia Soul because I believed I was purchasing a dependable vehicle that I could rely on for my everyday transportation. Unfortunately, my experience with the vehicle has been very different. Over time, I have experienced ongoing and serious problems with the engine, particularly excessive oil consumption. The vehicle consumes oil frequently and requires repeated oil top-offs. I have had to visit the oil service location so often to have the oil checked and topped off that the staff now recognizes me. This is not something I consider normal maintenance for a vehicle that is supposed to be operating properly. My concerns became even more serious when my Kia Soul stalled while I was driving on the highway. I took the vehicle to Kia in [XXX] because I was extremely concerned about the safety implications of a vehicle losing power while traveling on the highway. After inspecting the vehicle, I was told that there was no engine problem. Because the excessive oil consumption continued, I later took the vehicle to Kia in Waldorf. Again, I was told that the problem was not an engine issue. I continued to have problems and eventually took the vehicle to VCD Auto in [XXX] for an independent evaluation. Their assessment was different. They agreed that there was a problem with the engine and that the engine appeared to be defective. I have also experienced problems involving the catalytic converter. After replacing the catalytic converter, I had to have another catalytic converter installed only approximately four months later. The repeated oil consumption and subsequent mechanical problems have caused me to question whether these issues are connected to an underlying engine defect. What is particularly frustrating is that I have repeatedly attempted to address these problems responsibly. I have taken the vehicle to Kia dealerships, had the vehicle inspected, maintained the oil, paid for repairs, and sought an independent mechanic's opinion. Despite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

NHTSA ID

11768566

Incident

Oct 1, 2022

Trouble with acceleration, when coming to a full stop then trying to accelerate the car feels like it doesn't want to move. Slows down to approximately 15mph when going up hills even when gas pedal pushed down all the way. Feels like it's about to stall at stop signs, etc.

NHTSA ID

11767687

Incident

Sep 28, 2026

I bought the car August 21st 2026 and I'm September 20th I was driving down the interstate and my car starting shaking. I found out it's the catholic converter. I read they're was a recall on the Kia for that issue.

NHTSA ID

11766790

Incident

Sep 20, 2026

The Engine powered down to the point where the car stalled out. It would not accelerate. This was quite dangerous! I was in traffic when this happened. Trying to get it to a safer spot, I restarted the engine a few times; the brakes were extremely hard & wouldn't let me mash them down to catch to stop, so I immediately pulled the handbrake up & shut the engine off. I smelled a weird smell, like something was burning too. I had it towed to the shop & even though No lights were on, we plugged it up & it gave the 0420P code for the Bank 1 sensor Exhaust Flow issue. Mechanic stated he thought it might be the Catalytic Convertor. About 2 weeks beforehand, the oil light had come on, added 2 quarts of oil & it went out. Then the check engine light came on about 2 weeks after that, blinked a couple of times, but went back off.

NHTSA ID

11765798

Incident

Sep 16, 2026

The contact owns a 2014 Kia Soul. The contact stated that while driving, the vehicle suddenly lost power and came to a complete stop. After cooling down for approximately 10 minutes, the vehicle was restarted; however, smoke emanated from the engine bay and entered the cabin, and the vehicle stalled in traffic without warning. The rod bearing engine failure warning light was illuminated. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was towed to a local dealer, where the technician inspected the vehicle but refused to perform repairs due to the high mileage. The failure mileage was unknown.

NHTSA ID

11764822

Incident

Sep 16, 2026

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine. The contact researched and discovered that there were several unknown recalls associated with the VIN. The dealer was contacted by phone and made aware of the failure. The vehicle was towed to the dealer and was repaired under NHTSA Campaign Number: 20V750000 (Engine). The contact was informed that the vehicle had passed the recall inspection. The contact was informed that the engine needed to be replaced, but the failure was not associated with the recall. The contact was informed that the failure was not associated with rod bearing failure. The contact stated that while leaving the dealer and driving 60 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle failed to exceed 60 MPH. The dealer was made aware of the failure. The vehicle was driven to the residence. The contact used an OBD2 tool and retrieved DTCs P0326 and P1236, associated with the knock sensor. The dealer was contacted by phone and made aware of the failure. The manufacturer was contacted by phone, and a case was filed. The failure mileage was approximately 110,724.

NHTSA ID

11764037

Incident

Sep 10, 2026

Mileage

110,724 mi

PRODUCT IMPROVEMENT CAMPAIGN: OWNER RENOTIFICATION (PI2002B Flight 801) - This document is the owner renotification advising that Kia is conducting an important Product Improvement Campaign to perform a software update on 2014-2016 MY Soul vehicles equipped with 2.0L Gasoline Direct Injection (“GDI”) engines to protect the engine from excessive connecting rod bearing damage. The update will be done free of charge and will only involve the addition of this computer software for the Engine Control Unit (“ECU”).

VOLUNTARY SERVICE CAMPAIGN: OWNER RENOTIFICATION (SC334 Flight 201) - This document is the owner renotification advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the brake line(s) in certain 2014-2019 MY Soul vehicles that were originally sold in or are currently registered in states where heavy amounts of road salt are used. In addition, an anti-corrosion material will be applied to the underbody components for added protection.

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION: CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia vehicles outlined on page 20, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit (IBU) / Body Control Module (BCM) are not able to receive the Anti-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of Kia vehicles that are not equipped with an immobilizer, a protective cover will be permanently affixed to the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock cylinder thereby preventing access to the ignition tumbler.

TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: CATALYTIC CONVERTER REPLACEMENT AND ENGINE INSPECTION/REPLACEMENT (SC176Y) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides catalytic converter and engine sub-assembly diagnosis and repair information on certain 2012-2016MY Soul (AM, PS) vehicles produced from July 8, 2011 through August 11, 2016, that previously had the recall campaign SC176 completed. The affected vehicles may exhibit catalyst system efficiency deterioration or a malfunction indicator lamp illumination with an active, history or pending P0420 with or without a P030X misfire DTC.

PRODUCT IMPROVEMENT CAMPAIGN: OWNER RENOTIFICATION (PI2002B FL701) - This document is the owner renotification advising that Kia is conducting a Product Improvement Campaign to perform a software update on 2014-2016 MY Soul vehicles equipped with 2.0L Gasoline Direct Injection (“GDI”) engines to protect the engine from excessive connecting rod bearing damage. The update will be done free of charge and will only involve the addition of this computer software for the Engine Control Unit (“ECU”).

CUSTOMER SATISFACTION CAMPAIGN: POSTCARD OWNER RENOTIFICATION (CS2311) - This document is the owner renotification advising that Kia is conducting Customer Satisfaction Campaign. Kia has developed a new zinc-reinforced ignition cylinder protector hardware upgrade and can be installed at the ignition cylinder location to provide additional protection against the social media theft method. Prior notifications stated that this modification had to be performed by July 1, 2025, but the subject vehicles are now eligible until March 31, 2027, to have the ignition cylinder protector installed—if requested—at no cost through an authorized Kia dealership. (Mailing of these notifications to vehicle owners will be completed from December 19, 2025 through December 31, 2025)