Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2020 Kia Telluride submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 26 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 26, in the owner's own words
Not due to recalls. My entire car was malfunctioning over the backup camera. Every system was being displayed on my dashboard as all lights were on. Turning signals and four ways would not work, my steering became tight and hard to turn.
Component/System Failed: Engine — excessive oil consumption and oil leaks leading to complete engine failure requiring full engine replacement. Vehicle is currently at my home and available for inspection upon request. Safety Risk: My vehicle became completely inoperable while in use as my primary family transportation. As a parent of three children this has left my family without safe reliable transportation. An inoperable vehicle also creates safety risks related to emergency situations where transportation is critical. Confirmed by Dealer: Yes. An authorized Kia dealership confirmed the engine defect and approved a full engine replacement. The repair has not yet been performed. Inspections: Vehicle has been inspected exclusively at an authorized Kia dealership where all service and maintenance has been performed. Warning Symptoms: This is the third time this vehicle has become inoperable due to what was previously identified as an oil issue but is now confirmed to be an engine defect. Prior to complete failure the vehicle exhibited ongoing oil leaks and excessive oil consumption over an extended period. AAA roadside assistance was contacted and identified possible starter and battery failure believed to be connected to the engine condition. Additional Note: I have identified NHTSA complaints from other 2020 Kia Telluride owners reporting identical engine oil consumption and failure issues suggesting a pattern defect.
I was driving down the interstate when all of a sudden, I hear a bang, and my power went crazy, couldn't push the gas at all, my car was suddenly shut off. We coasted to the side of the interstate and got out to see a pile of oil underneath my car. Called a tow truck to help us and he found a massive hole in the engine block / oil pan - catastrophic engine failure. I have 117k miles on my car BUT I have kept up with maintenance on this vehicle. There should be no reason for this to happen. This put my family in immediate danger.
In February 2026 my vehicle had a front parking sensor error. When i broght it in for repair my shop found a corroded cable in the front parking sensor harness. The mechanic was able to repair the harness...$280 In May 2026 my vehicle this time had a rear parking sensor error. The shop discovered a rear parking sensor harness completely corroded & had to be replaced along with one parking sensor...$715. (The invoice does not include the cost of the sensor as it was purchased separately when diagnosing the front sensor failure) I purchased this vehicle in January 2020 & it has spent its entire life garaged in New York State or in Florida. It has only been driven one winter(2025-2026) in NY State. This is unacceptable! The cost of rear harness alone including tax was over $300!
I had the AWD coupler replaced at 66000 under warranty due to a TSB and hesitation when turning at slow speeds. I'm at 110000 and the AWD coupler is failing again and needs replacement but Kia warranty won't cover it again. Very frustrated
When starting vehicle during warm weather conditions, all dashboard alarms light up and beep. Initially, when put into drive mode, steering is extremely difficult. When accelerating, no speed is displayed. During driving there is no speedometer, no operating turn signal and the odometer does not record driving miles.
The infotainment system which includes the backup video system has turned to a green screen intermittently on these models. We just started experiencing this issue in the past week. After searching the Kia user forums, it appears that many people are having a similar issue. When we took it to Kia they stated that car is out of warranty and the part cost alone was over $5000 to repair the head unit. It seems they know they have an issue but don't want to acknowledge it and quickly revert to the warranty. I'd like someone to investigate this as it's a safety risk when you a backing up the car.
Car has been brought to KIA for transmission issues multiple times and the associate tells me to just tighten the gas cap to get the light to go off. The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion. The reason I initially took the vehicle in was for a "shake" or "wobble" when accelerating up a hill (semi steep incline) or at freeway speeds (55-70MPH). In these instances, the vehicle will have a hard time shifting and temporarily lose momentum causing concerns for me and other drivers on the road. The transmission light will go on and I call KIA to be told to tighten the gas cap. I recently brought it in for the third time and they diagnosed something different. I have mentioned the transmission each time, but they have focused on other items and not the transmission. I have had the shocks replaced, the tires replaced, alignment performed, and the problem still persist. However, the dealership will not look at the transmission and says that it is the other items, but the issue still remains after fixing the other items. The shock failure caused other items to wear out and the dealer should be on the hook for those items. I have brought the vehicle in dating to last year for the transmission issue with no help from the dealership. Please take action so that we don't lose our lives or put others at risk for injury.
While traveling at highway speeds between 65-75MPH the vehicle with violently shake while shifting and then lunge forward. However, during the shaking the vehicle is hard to control and feels like it is going to just shut off. This scenario primarily happens on flat roads at the above mentioned speed. However, we have noticed an issue with the vehicle while turning corners and accelerating, as well as, when going up hills or steep highway sections. The vehicle has a V6 but seems to struggle shifting when trying to accelerate even to 40-50MPH. In some instances the vehicle has labored up a hill and seemingly doesn't want to downshift and pick go faster. It seems that this issue has triggered a TSB from Kia, but the issue has potential for elevated risks for other drivers on the road. If the vehicle is unable to maintain freeway speeds or climbing speed, then it poses a risk to traffic on either side of the road and the potential need to pull over. It seems that the vehicle loses power or momentum and would make it very dangerous to get off the road or onto the shoulder. The violent shaking could cause a driver to panic and lose control of the vehicle while at highway speeds and needs to be investigated.
OCTOBER 2024 Before the main incident Oct 2024, I started noticing slight changes in the way my KIA was operating: - Delayed response to accelerate when at a light - Tire sensors/ crash collision sensors - Lane assist pulling my off the road or into on coming traffic (random) - Intermittent Power loss while driving. - Lights not working properly. - High beams failed to operate in Sept and was told by Burlington WA KIA there was not a fix for the recall, while there for service/oil change. - Car going into parking brake when not activated. - When stopped in car is in drive, when starting to accelerate the car went in reverse causing me to hit a stump and partially tearing front bumper off. About a week after that incident I was driving home from store and car started randomly pulling car into oncoming lane. Thankfully there was not a vehicle at that time. Car then started having weird fluctuations with speedometer and dash info. Went from 24.7 miles to gal to 38 and kept jumping, experienced more instances of power loss while in drive. Then all of sudden dashboard went haywire. Whole dash lit up and was switching from different drive modes. I started noticing an electrical burning smell and smoke coming from hood. I pulled over not even a mile from home and started to pull everything important from vehicle. Think the car was on fire under the hood. After several minutes of accessing the situation and smoke dissipated, I decided to try and get car home. As I put car in drive it again went in reverse. I put car in park again and then drive and was able to proceed and limp car home. I parked car and took video of the dash light party and video of putting car in drive and it changing randomly. There still was an electrical burn smell on outside and in cab of vehicle. When my husband arrived home I tried to start vehicle to show him and it wouldn't start. So, he thought maybe the battery fried and took bat in to Napa and bought a new battery.
While driving into school parking lot, vehicle very suddenly just STOPPED driving. Engine was on, but accelerator/gas pedal did NOTHING- totally unresponsive. Was in the middle of traffic coming in and out of school and vehicle would not move an inch. Turned on and off, and still nothing. After 10 minutes of turning on and off, it finally went again, and I pulled into a parking spot. Vehicle is too dangerous to drive with unpredictable stopping, had two young children in the car. KIA company is awful, nothing but problems with this car, and very much safety issues!
Vehicle's paint located on the front of the hood and top of roof close to the front windshield has started to delaminate and peel away. The dealer said the vehicle is out of warranty for paint concerns. I know this is a large problem from Kia/Hyundia white vehicles. My son's 2015 Sonata, daughter's 2012 Sorento and now my wife's 2020 Telluride! All thease vehicles are white and all are peel or have been peeling for some time. I just want to get my wife's Telluride repaint to be paid for by Kia since they know this is a know problems and have fixed others.
The torque converter is malfunctioning to where I have been unable to use my vehicle for almost 2 months. It is available for inspection, but is currently at a repair shop pending inspection to get an estimate on costs to fix the issue (if it is something that can be fixed). My safety along with my family's safety were put at risk due to the inability for the vehicle to pick up speed while driving on major highways [XXX]. During this time the check engine light came on for the 1st time, the vehicle would not properly pick up speed, continuously makes a whining noise when vehicle is on whether it's being driven or not and it shakes at various speeds. A diagnostic was completed and the code listed was for the torque converter. Since that time (1st week of February), I have not been able to drive the vehicle. This is the only vehicle in my household. I am still having to make payments on it and cannot use it. KIA has had a recall in the past issued in June 2020 for a specific timeframe of vehicles produced between May 18, 2020 - May 20, 2020 for the "Automatic transmission/Torque Converter Assembly Replacement". With this recall, KIA only listed 19 VIN's to associate this major issue with. The recall also stated to complete this action prior to the sale of the vehicle to prevent customer complaints. My car was manufactured in June 2019 and I purchased it mid year 2020. If KIA has sold thousands of Tellurides since that time, how can only 19 be affected? I have attached a copy of the previous recall. Once I receive an estimate, I can also forward it. I also have copies of every/all maintenance completed since getting this vehicle to show everything has been completed on time & by a KIA dealership in my area (it doesn't let me upload this file). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The pearl white paint on my car started chipping off about a year ago. This morning the roof started peeling heavily. This is ridiculous as the car is just now 4 years old. I’ve never had a car peel ever. The forward collision sensor randomly comes on and says it’s not working. Please fix these issues.
Light always appears on dashboard
The contact owns a 2020 Kia Telluride. The contact stated while her grand-daughter was driving with adaptive cruise control (ACC) mode set at 40 MPH, the vehicle accelerated unintendedly and the steering wheel seized, causing the contact to lose control of the vehicle. The vehicle crashed into a road sign. The air bags did not deploy. The contact stated that the diver was able to veer to the side of the road as the steering wheel became operable. The vehicle was towed to an autobody repair shop, who informed the contact that the EDR failed to display crash data. The grand-daughter went to the hospital later, and was informed that she had sustained a minor concussion, a disc in the back and the neck. A police report was filed. The dealer and the manufacturer were not notified of the failure, The vehicle was not diagnosed nor repaired. The failure mileage was unknown.
Had my seven year old Granddaughter in my vehicle and was momentarily distracted and the traffic in front of me stopped for geese crossing. I was in cruise control and my forward collision warning system failed to work! No accident as I took the ditch. KIA America Inc. had a voluntary recall for this problem and I took it in to my dealer and they reprogrammed the system. Did not work so I called KIA to see when there would be a recall? They told me to take my vehicle to a different dealer? As this is a safety issue I am concerned and even though they acknowledged it is a problem they seem to not want to do anything!
WHILE I WAS DRIVING MY FORWARD COLLISION WARNING INDICATOR STARTED FLASHING ON MY DASHBOARD WHILE A DINGING SOUND WENT OFF. THERE WAS NOTHING AROUND ME, THEN MY TIRE PRESSURE WARNING STARTED GOING OFF WHILE MY PRESSURE WAS FINE. THE INDICATORS WOULD SWITCH BACK AND FORTH BETWEEN BOTH WARNINGS, THEN MY MIRROR SENSORS WERE INDICATING THAT SOMETHING WAS NEXT TO BOTH OF MY MIRRORS WHILE NOTHING WAS THERE. THEN ALL OF MY WARNING INDICATORS BEGAN FLASHING AND CONTINUED TO FLASH. ONCE THESE ISSUES STARTED MY BACK UP CAMER NO LONGER WORKED WHILE I WAS IN REVERSE. I BROUGHT MY VEHICLE DAYS LATER WHEN THE ISSUE PERSISTED TO THE PLACE I BOUGHT IT AND THEY ARE ORDERING A NEW BACK UP CAMERA WITH NO REAL EXPLANATION. CONSIDERING THIS RELATES TO A COLLISION WARNING SOMETHING IN THE VEHICLE MEANT TO PREVENT A COLLISION, NOT WORKING PROPERLY MY OPINION IS THIS IS A SAFETY ISSUE.
The instrument cluster periodically stops working. The speedometer and Tachometer stop working, and all warning lights flash on and off randomly. It shows the doors and hoods opening and closing on the display as well along with other warning lights. The cruse control fails to operate as does the front/side crash warning systems....these warning lights also come on. This is an intermittent problem, it will persist for days and then will stop for part of a day, or multiple days and then return again.
Dash gage cluster (tach, speedometer, fuel, and engine temp) all go to zero while driving. The digital speedometer readout is also zero. Basically the entire dash is dead minus the entertainment system which functions perfectly.This also shuts down all adaptive cruise and collision avoidance systems. Restarting the vehical will not bring dash instruments back. Ocassionally cycling to door locks and or disconnecting negative battery lead will bring dash instruments or they will begin randomly begin functioning again on their own. They always malfunction and come back as an entire cluster. I also have video of the vehical in motion with the instruments dead.
Component Failure: Unsafe headlights, refusal of KIA corporate to address problem since vehicle was new. Component Failure: Unsafe headlights, cause Advance Driver Assistance Systems to malfunction. Failures include: Automatic Emergency Braking, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, and Pedestrian Avoidance. Safety risks: 1) Multiple near collisions with Pedestrians and bicyclists. 2). Emergency braking engaged at night by irrigation stream, leaves and other Non Hazards 3). Near collisions with Pedestrians at night 4). Erratic maneuvers by Lane Keep Assist at night. 5). Lane Keep Assist shuts down at intermittently at night. 6). Departure from road surface at night during turns 7). Headlights do not illuminate Stop signs, Speed Limit signs, or caution signs at night. 8). Near collisions with Pedestrians and Bicyclists at night during turns 9). Collisions with road debris at night during turns and straightaways. 10). Multiple curbed medians hit during turns. Dealers and KIA corporate state systems are working as designed. Dealers and KIA corporate refuse to address the problems with this car The only warning light you get is the Lane Keep Assist / Warning light starts blinking sometimes.
The contact owns a 2020 Kia Telluride. The contact stated that while the engine was idling and the brake pedal was being pressed for approximately 3 minutes, the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the vehicle and crash into a nearby snow plurer, lamp pole, and house stairs. During the incident, no injuries were reported. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 28,000.
The car was on cruise control at 70mph but cruising behind another car at 65 when suddenly the car started approaching the car in front of us at high speed.
OUR WINDSHIELD CRACKED AND THE DEALERSHIP IS REFUSING TO REPLACE IT WITHOUT CHARGING US OVER $1300
AFTER DRIVING ABOUT 10 OR 15 MINUTES BOTH THE ADAPTIVE CRUISE CONTROL AND THE FORWARD COLLISION WARNING SYSTEM STOP OPERATING. EVEN AFTER YOU CLEAN OFF THE SENSOR IT DOES NOT HELP. IT RANDOMLY CLEARS ITSELF, BUT WILL ALSO STOP AGAIN AFTER SOME TIME. THIS HAPPENS BOTH ON LOCAL ROADS AND THE HIGHWAY.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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