2008 Lexus ES350 Owner Complaints

The contact owns a 2008 Lexus ES350. The contact stated that the TPMS warning light showed that the tire pressure was low. The contact took the vehicle to the dealer to be repaired. While attempting to reverse out of a parking lot, the vehicle independently accelerated forward at 60 MPH. The contact was able to maneuver the vehicle out of the parking lot to avoid a crash. The vehicle decelerated independently. The contact pulled over and turned off the vehicle. After waiting for a while, the contact drove the vehicle home at slow speeds. The contact took the vehicle to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 49,000. The contact deemed the vehicle unsafe to drive and decided to sell it. The vehicle was sold to Carmax instead of to the dealership because they offered more money. But the contact still suffered a significant financial loss so they are requesting a reimbursement for the remainder of the value at which they purchased the vehicle.

NHTSA ID

11498702

Incident

Dec 19, 2022

Mileage

49,000 mi

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND THERE WAS A GLARE ON THE FRONT WINDSHIELD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED HENNESSY LEXUS OF GWINNETT (3383 SATELLITE BLVD, DULUTH, GA 30096 (770) 680-1000) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THE WARRANTY POLICY EXPIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.*DT*TP

NHTSA ID

11321798

Incident

Jan 1, 2017

I RECENTLY JUST FOUND OUT THAT MY DASHBOARD MELT, AND STICKY. IF I'M DRIVING IN THE SUN , THE REFLECTION OF THE SUN CAUSED THE BLINDSPOT THAT I COULD NOT SEE. ALSO, THE STICKINESS IS CAUSING THE SMELL AND IT'S NOT HEALTHY.

NHTSA ID

11208280

Incident

May 4, 2019

THE DASHBOARD WAS MELTING, I CALLED THE LEXUS CORP TODAY AND FOUND OUT THAT THE WARRANTY HAS EXPIRED SINCE LAST YEAR BUT I JUST DISCOVERED THE PROBLEM LAST SUNDAY.

NHTSA ID

11206120

Incident

May 5, 2019

TRUNK RELEASE BUTTON THAT ALLOWS TRUNK TO BE OPENED MELTED. NOT SURE WHAT CAUSED THE RUBBER BUTTON TO MELT AND RENDER THE RELEASE OF THE TRUNK INOPERABLE. CAR WAS NEVER SUBJECTED TO CHEMICALS OR UNDUE HEAT. SOMETHING CAUSED THE BUTTON TO MELT AFTER A PERIOD OF TIME. POSSIBLE FIRE HAZARD IF NOT REPLACED? THE CAR IS KEPT YEAR ROUND IN NEW JERSEY AND IS SUBJECT TO SEASONAL CHANGES BUT NOT IN A YEAR ROUND HOT CLIMATE SUCH AS THE SOUTHERN STATES. THE SERVICE MANAGER REFUSED TO HELP WITH THE REPLACEMENT COST. THE MECHANIC THERE WHO LOOKED AT IT SAID HE SEES IT ALL THE TIME.

NHTSA ID

11197383

Incident

Apr 4, 2019

Mileage

137,000 mi

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED AND MELTED. THE FRACTURE BEGAN FROM THE PASSENGER SIDE TO THE IGNITION AREA. THE DASHBOARD WAS BROKEN INTO PIECES AND EXPOSED THE IGNITION, WHICH CAUSED THE KEY TO BE LOOSE. THE CONTACT SPOKE WITH STERLING MCCALL LEXUS (10025 SOUTHWEST FREEWAY, HOUSTON, TX 77074, (713) 995-2600) AND WAS INFORMED THAT THE VEHICLE'S WARRANTY HAD EXPIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE DASHBOARD REPLACEMENT PROGRAM HAD EXPIRED FOR THE 2008 LEXUS ES350. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 118,000. *JS

NHTSA ID

11186788

Incident

May 30, 2016

Mileage

118,000 mi

BATTERY FAILED TO DISCHARGE IN NUMEROUS OCCASIONS (STATIONARY-PARKED AT MY RESIDENCE-28,012 ML ON THIS 2008 ES 350), REQUIRED TRIPLE AAA CHARGE. LEXUS SERVICE CENTER STATED "I NEEDED A NEW BATTERY & ALTERNATOR." I HAD THE ALTERNATOR & BATTERY REPLACED ON 12/15/2018 (NOT CHEAP). THEN ON 02/17/2019, I HAD THE EXACT SAME PROBLEM, BATTERY NOT DISCHARGING. FYI, THIS IS MY 2ND LEXUS. 1ST LEXUS OWNED WAS A 1991 ES 250, NEVER HAD PROBLEMS WITH THAT CAR UNTIL IT REACHED 117,000 MILES. THIS IS TOO STRESSFUL. WHAT IS HAPPENING WITH LEXUS (TOYOTA). THEY ONCE WERE THE BEST CARS ON THE ROAD???????

NHTSA ID

11180868

Incident

Feb 17, 2019

Mileage

27,888 mi

TL* THE CONTACT OWNS A 2008 LEXUS ES350. DUE TO THE GLARE OF THE SUN, THE DASHBOARD MELTED AND BECOME VERY STICKY. THE VEHICLE WAS TAKEN TO CHATHAM PARKWAY LEXUS (LOCATED AT 1120 CHATHAM PKWY, SAVANNAH, GA 31405, (912) 213-0005) FOR A ROUTINE OIL SERVICE AND THE CONTACT INFORMED THEM OF THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

11156863

Incident

Jun 14, 2016

Mileage

120,000 mi

DASHBOARD MELTING

NHTSA ID

11153609

Incident

Nov 22, 2018

Mileage

121,000 mi

I KEEP GETTING MAIL ABOUT THE RECALL AND HAVE SPOKE TO LEXUS SEVERAL TIMES IN THE PAST 2 YEARS ABOUT THE TAKATA AIRBAGS EACH TIMES SOMEONE TELLS ME SOMETHING DIFFERENT BUT THERE IS NO LEXUS DEALER IN MY CITY AND THE CLOSEST IS OVER 100 MILES AWAY IN WHICH I DON'T HAVE MONEY TO TAKE A TRIP. I'M WORRIED ABOUT THIS SITUATION BECAUSE NOW THEY SAY DON'T EVEN RIDE NO ONE IN THE PASSENGER SEAT THAT'S A INCONVENIENT I USE THIS CAR TO TRANSPORT MY KIDS TO SCHOOL,MY JOB AND LEXUS ISN'T HELPING AND IT'S REALLY THEY FAULT THAT I'M IN THIS SITUATION. IF I COULD TAKE THE CAR TO A SHOP IN MY CITY WHERE I'M PURCHASING THE CAR I WOULD TAKE THE CAR TO THE SHOP BUT OVER 100 MILES OUT AND A 100 MILES BACK HOME I CAN'T AFFORD THAT.

NHTSA ID

11118983

Incident

Dec 23, 2015

THE TOP OF THE DASH IS STICKY, ALMOST LIKE IT'S MELTING, CAUSING A SHINY GLARE TO REFLECT OFF THE BASH AND WINDSHIELD MAKING IT DIFFICULT TO SEE, ESPECIALLY IN DIRECT SUNLIGHT. IVE OWNED THE CAR SINCE 2010 AND IT'S STEADILY WORSENED OVERTIME. IT BECAME AN IMMEDIATE SAFETY CONCERN BACK IN MARCH AS THE WEATHER BECAME WARMER.

NHTSA ID

11099335

Incident

Mar 31, 2018

Mileage

150,000 mi

THE PASSENGER SIDE AIRBAG IS BEING DISABLED BY A DEFECTIVE SENSOR IN THE SEAT AND LEXUS IS INFORMING CUSTOMERS THAT THEY DON'T HAVE THE PARTS TO FIX THE ISSUE. THEREFORE, THE PASSENGER AIRBAG IS ESSENTIALLY PERMANENTLY DISABLED. THIS IS A SERIOUS CONCERN SINCE ANY PERSON TRAVELING IN THE FRONT PASSENGER SEAT WILL NO LONGER HAVE A WORKING AIRBAG.

NHTSA ID

11084559

Incident

Apr 11, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NORTH PARK LEXUS OF SAN ANTONIO AT (210) 308-8900 (611 LOCKHILL SELMA RD, SAN ANTONIO, TX 78216) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11081828

Incident

May 23, 2016

THE TRUNK WILL NOT CLOSE AFTER OPENING. I HAVE TO SLAM IT SEVERAL TIMES UNTIL IT FINALLY CLOSE.

NHTSA ID

11076863

Incident

Jan 11, 2018

I RECEIVED A RECALL NOTICE WITH INSTRUCTIONS TO CONTACT THE DEALER. I HAVE CALLED THE DEALER 5 OR 6 TIMES OVER THE PAST 2 MONTHS, AND EACH TIME THEY TELL ME NO ONE IS AVAILABLE TO TALK TO ME AND THEY SEND ME TO VOICE MAIL TO LEAVE A MESSAGE. I HAVE DONE THAT BUT NO ONE HAS EVER CALLED ME BACK ABOUT THIS. THE DEALER IS PLAZA LEXUS IN CREVE COUER, MISSOURI.

NHTSA ID

11058526

Incident

Jan 4, 2018

BOUGHT THIS LEXUS IN 03/12/12. IT IS USED. THERE HAS BEEN MOISTURE IN THE HEADLIGHT HOUSING. THIS IS NOT A LITTLE MOISTURE, IT IS VERY EXCESSIVE. WE CAN'T DRIVE THE CAR AT NIGHT BECAUSE OF THE EXCESSIVE MOISTURE CAUSES VERY DIM LIGHT WHICH WOULD BE DANGEROUS TO DRIVE AT NIGHT. MY HUSBAND TALKED TO A SARAH AS CASE MANAGER AT CORPORATE, MARKET MANAGER FOR SERVICES, VAL KRAMER, WARRANTY COORDINATOR AND EACH OF THEM SAID THEY COULD DO NOTHING TO HELP US. LEXUS SEND US A LETTER AND TOLD US THEY KNOW THAT THE HEADLIGHT IS NOT COMPLETELY SEALED. WOULD YOU PLEASE HELP. LEXUS SHOULD FIX THIS WITH NO EXPENSE. THANK YOU COR YOUR BELL

NHTSA ID

11054679

Incident

Oct 1, 2016

MY DASH BOARD IS BAD N CAUSING VERY BAD VISION TO DRIVE.LEXUS STATE THEY ARE NOT GOING TO COVER THIS AT THIS POINT DUE TO MISSING THE DEAD LINE.I PURSCHASE THIS VEHICLE USED N KNEW NOTHING ABOUT THIS PROBLEM UNTIL INFORMED BY LEXUS SERVICE.

NHTSA ID

11054605

Incident

Feb 14, 2017

TAKATA RECALL. DESPITE 3 NOTICES RECEIVED, DEALER STILL DOES NOT HAVE THE PARTS IN STOCK TO PERFORM THE RECALL

NHTSA ID

11053456

Incident

Jan 9, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VALLEY LEXUS AT (209) 248-4611 (4701 MCHENRY AVE, MODESTO, CA 95356) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11052646

Incident

May 23, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (IRA LEXUS, 99 A ANDOVER STREET, DANVERS, MA 01923 (978) 739-8705) WAS CONTACTED SEVERAL TIMES, BUT WAS UNABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11048551

Incident

Nov 27, 2017

TAKATA RECALL - I CONTACTED LEXUS OF WAYZATA DEALERSHIP THIS SUMMER AFTER RECEIVING RECALL NOTICE AND WAS TOLD THERE WAS NO SOLUTION TO THE DEFECTIVE AIRBAGS. NO PROBLEMS AS OF YET

NHTSA ID

11045045

Incident

Jul 19, 2017

Mileage

95,000 mi

2008 LEXUS 350. CONSUMER WRITES IN REGARDS TO RADIATOR LEAK CAUSED BY TECHNICIANS. *LD THE CONSUMER STATED THE RADIATOR LEAK WAS CAUSED BY THE TECHNICIANS TAMPERING WITH IT IN ORDER TO INDUCE THE LEAK. THE FRONT PASSENGER'S AIR BAG INFLATOR WAS NOT PROPERLY CORRECTED. UPDATED 11/06/2017*JS

NHTSA ID

11029588

Incident

Aug 1, 2017

TAKATA RECALL- I PURCHASED MY VEHICLE 2008 LEXUS ES350 IN FEB.2017 AND THE TIRE PRESSURE LIGHT WAS ON AND I WAS TOLD BY THE SELLER THAT IT WOULD GO OFF ONCE I DRIVE IT FOR A FEW MINUTES AFTER TAKING IT HOME, A FEW DAYS LATER IT WAS STILL ON. TOOK IT BACK AND WAS TOLD THE SPARE TIRE WAS A LITTLE DEFLATED AND THAT MAY HAVE BEEN THE CAUSE. TOOK IT HOME AND ABOUT 2 WEEKS LATER IT WAS BACK ON AGAIN.TOOK IT BACK AND WAS TOLD THERE WAS A TINY PIN HOLE IN THE TIRE THAT WAS MISSED AND WAS CORRECTED. TOOK IT HOME AND MAYBE A FEW WEEKS LATER IT WAS BACK ON AGAIN. I WENT BACK AND TOLD THE SERVICE DEPARTMENT IT COULD POSSIBLY BE A SENSOR. THE DEALER THEN HAD MY CAR SENT TO THE LEXUS DEALER TO FIX IT AND I GOT IT BACK THE NEXT DAY AND IT STAYED OFF FOR ABOUT 2 MONTHS THEN CAME BACK ON AGAIN. TOOK IT BACK AND SPOKE TO THE SERVICE DEPARTMENT AND WAS THEN TOLD IT WAS DEFINITELY THE SENSOR AND I WAS TOLD TO TAKE IT TO "NEXT LEVEL" WHICH IS A SHOP THAT MAKES REPAIRS AND THIS WAS 2 WEEKS AGO WHICH I HAVEN'T SINCE THE LIGHT HAVEN'T CAME BACK ON AS OF TODAY. ALL OF THE TIMES IT CAME ON, IT WAS PARKED, AND WHEN IT WAS TURNED ON THE TIRE PRESSURE LIGHT WAS ON.THIS SHOULD HAVE BEEN CORRECTED BY THE DEALER SINCE IT WAS AN ISSUE FROM THE BEGINNING....

NHTSA ID

11043226

Incident

Oct 23, 2017

Mileage

119,000 mi

TAKATA INFLATORS: I WAS INVOLVED IN A SERIOUS ACCIDENT ON 05/25/2017. THE VEH I WAS IN WAS A 2008 LEXUS ES 350. THE AIRBAGS DEPLOYED BUT FAILED TO INFLATE. AS A RESULT I HAVE TO UNDERGO SURGERY DUE TO SEVERE INJURIES SUSTAINED IN THE ACCIDENT. BOTH THE SIDE AND FRONT AIRBAGS APPEARED TO BE JUST SOME WHITE SHEETS THAT POPPED OUT. THE NOTIFICATION OF THE RECALL ON THE VEHICLE'S AIRBAGS WAS RECEIVED ABOUT ALMOST 2 MONTHS AFTER THE CAR ACCIDENT. BY THEN THE INCIDENT HAD ALREADY OCCURRED AND THE DAMAGE WAS DONE. VERY UNFORTUNATE SITUATION. THIS TOOK PLACE IN MIAMI, FLORIDA, ON KENDALL DRIVE. THE LEXUS WAS AT A STANDSTILL FACING NORTH IN THE MIDDLE MEDIAN AWAITING THE MAKE A LEFT TURN TO BE ABLE TO HEAD WEST AND TURN INTO THE WEST BOUND LANES. THE OPPOSITE PARTY THAT STRUCK THE LEXUS WAS HEADING EAST IN THE 2ND TO 3RD LANE HEADING EAST BOUND. THE OTHER PARTY THEN PROCEEDED TO SWERVE INTO THE MIDDLE AND FAILED TO SLOW DOWN THEN STRUCK THE LEXUS'S REAR DRIVER'S SIDE CORNER PANEL. THE LEXUS SPUN OUT AND ENDED UP FACING SOUTH WITHIN THE MIDDLE MEDIAN. BOTH VEHICLES THE LEXUS AND THE OTHER PARTY'S VEH WERE BOTH INSURED BY GEICO AT THE TIME OF THE INCIDENT AND GEICO DECLARED DUAL COMPARATIVE NEGLIGENCE.

NHTSA ID

11042985

Incident

May 25, 2017

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT CALLED LEXUS OF CLEARLAKE IN HOUSTON, TEXAS AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11041335

Incident

May 30, 2016