RoadVitals

2004 Lexus GS300

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest Oct 16, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2004 Lexus GS300, most frequently naming the driver assistance, body & structure and brakes categories. 51 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Driver assistance240.0%
  • Body & structure120.0%
  • Brakes120.0%
  • Seat belts120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Oct 16, 2015

I WAS DRIVING MY VEHICLE HOME WHEN THE BRAKE LIGHT AND THE VCS ON AND OFF LIGHT CAME ON AND AN ALARM TYPE NOISE STARTED,AS I PULLED INTO MY PARKING SPACE I FOUND I HAD NO BRAKES AT ALL, INCLUDING MY EMERGENCY BRAKE. I HAD TO LET MY CAR HIT THE PARKING CURB TO STOP IT, AND THROW MY CAR INTO PARK. HAD THIS HAPPENED SECONDS BEFORE COMING DOWN THE MAIN ROAD, I COULD HAVE BEEN KILLED, OR KILLED SOMEONE ELSE. I HAD THE CAR TOWED TO MY MECHANIC WHO CONFIRMED I HAD FULL BRAKE FLUID, BUT THE ACTUATOR FAILED. I HAVE TO REPLACE THE ENTIRE ABS SYSTEM. I RESEARCHED ON FOUND A RECALL FOR THIS EVENT, JUST NOT FOR MY MODEL. I CONTACTED LEXUS AND WAS TOLD I COULD TAKE IT TO THE DEALER (AND PAY THOUSANDS MORE THAN I AM ALREADY WITH MY MECHANIC) AND THEY WOULD SUBMIT THE BILL TO LEXUS TO SEE IF THEY "WANTED" TO "CONSIDER" A REIMBURSEMENT. NOT THAT THEY WANTED TO SEE THE CAR, NO CONCERN FOR THE SAFETY OF THE DRIVING PUBLIC AT ALL. I FOUND SEVERAL OTHER LEXUS DRIVERS POSTING SIMILAR INCIDENTS FOR OTHER MODELS ALSO NOT INVOLVED IN LEXUS' BRAKE ACTUATOR RECALL. THIS IS A VERY SERIOUS HAZARD TO THE PUBLIC AND LEXUS NEEDS TO ACT ON IT!!!

NHTSA ID
10782870
Incident
Oct 8, 2015
Mileage
118,000 mi
Seat belts
Filed Jun 3, 2015

PASSENGER SEAT BELT IS LOCKED AND CANNOT BE USED. I READ ON REPAIR PAL THAT THIS WAS A RECALL ON 4-21-2006, HOWEVER IT IS NOT COMING UP AS A RECALL. I NEED IT FIXED AND WAS HOPING TO HAVE IT DONE AS A RECALL SO I AM NOT FINANCIALLY RESPONSIBLE. LIMITED INCOME AND I HAVE A CHILD THAT NEEDS TO OCCUPY THAT SEAT. ADVISE PLEASE.

NHTSA ID
10723131
Incident
Jun 2, 2015
Mileage
142,400 mi
Filed Apr 6, 2010
Crash reported

2004 LEXUS GS300 *GR THE CONSUMER STATED HER GRANDDAUGHTER WAS DRIVING THE VEHICLE. THE CONSUMER WONDERED HOW SUCH AN EXPENSIVE VEHICLE COULD BE TOTALED WHILE DRIVING AT A LOW SPEED. THE CONSUMER WONDERED IF SUDDEN ACCELERATION PLAYED A PART IN THE ACCIDENT.

NHTSA ID
10323181
Incident
Mar 23, 2008
Driver assistance
Filed Mar 2, 2010

2004 LEXUS GS 300 HAS REPEATED PROBLEMS WITH ACCELERATOR WHEN PULLING OUT FROM A STOP OR ATTEMPTING TO INCREASE SPEED. AFTER PUSHING ON PEDAL THE CAR BEGINS TO MOVE THEN STOPS ACCELERATING. THEN SURGES AS PEDAL CONTINUES TO BE PRESSED DOWN. I HAVE REPORTED THE PROBLEM SEVERAL TIMES TO DEALERSHIP ONLY TO BE TOLD THAT TOYOTA IS AWARE OF THE PROBLEM BUT THERE IS NO RESOLUTION AFTER 5 YEARS. SEVERAL TIMES I HAVE ATTEMPTED TO PULL OUT FROM A STOP SIGN AS ONE NORMALLY WOULD THEN FORCED TO PUSH THE ACCELERATOR TO THE FLOOR IN AN ATTEMPT TO GET THE VEHICLE MOVING TO AVOID AN ACCIDENT. THIS IS A REPEATING EVENT AND I AM FORCED TO PULL THE EFI FUSE EVERY 5000 MILES WHICH SEEMS TO REDUCE THE EFFECT TEMPORARILY. LEXUS IS/HAS BEEN AWARE OF THIS PROBLEM SINCE THERE WAS 6K MILES ON THE VEHICLE WHICH NOW HAS 60K MILES AND IS OUT OF WARRANTY. I AM OVERLY CAUTIOUS AND FEARFUL WHEN DRIVING THE VEHICLE. IF I NEED TO ACCELERATE TO MERGE INTO TRAFFIC OR JUST NORMAL DRIVING, THE VEHICLE WILL NOT RESPOND BY ACCELERATING. AND I'M ALSO CONCERNED IF THIS IS AN EARLY SYMPTOM THAT TOYOTA IS HAVING WITH RUNAWAY VEHICLE ACCELERATION. THE LEXUS DEALERSHIP ATTRIBUTED THE PROBLEM TO THE ECM AND DRIVE BY WIRE MECHANISM TOYOTA HAS EMPLOYED IN THIS VEHICLE. *TR

NHTSA ID
10315854
Incident
Mar 1, 2010
Mileage
6,000 mi
Driver assistance
Filed Feb 21, 2010

I HAD MY GAS PEDAL STICK TWICE ON MY LEXUS GS 300 YEAR 2004. THE FIRST TIME I DIDN'T KNOW WHAT WAS GOING ON. I WAS IN MY DRIVEWAY WHEN IT HAPPEN AND I PUT MY FOOT ON THE BRAKE AND SHIFTED INTO NUETRAL. THE SECOND TIME IT HAPPENED I NOTICED THE FACTORY FLOOR MAT WAS JAMMED INTO THE GAS PEDAL. BOTH TIMES I WAS ABLE TO APPLY THE BRAKES TO HOLD THE VEHICLE IN PLACE AND SHIFT TO NEUTRAL. REPORTED THIS TO THE DEALER BUT THEY CLAIMED THEY HAD NO REPORTS OF GAS PEDAL STICKING FOR THE GS 300. *TR

NHTSA ID
10312548
Incident
Feb 10, 2009
Mileage
75,000 mi
Body & structure
Filed Feb 24, 2009

HELLO I WAS ON THE 10 FREEWAY WEST AND THERE WAS A TRUCK THAT HAD PARTS FLYING OFF AND MY CAR WAS DAMAGED. I TOOK THE LICENSE PLATE # DOWN . THE TRUCKING CO WAS AREOLLA TRUCKING COMPANY. I WANT JUSTICE SERVED BUT I CAN'T FIND THE TRUCKING CO ON THE INTERNET AND I CAN'T LOOK UP THE LICENSE PLATE # FOR FREE. PLEASE HELP ME. *TR

NHTSA ID
10259791
Incident
Feb 24, 2009

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

Safety Recall 22

EQUIPMENT

Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022

Lexus PRO19-02 -

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; TIRES; WHEELS

POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.

L-SB-0002-20 Rev

POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT

TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.

L-SB-0002-20 Rev

ENGINE; POWER TRAIN:MANUAL TRANSMISSION:LUBRICANT

TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.

L-SB-0174-08 Obs

STEERING

TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see L-SB-0023-20.

L-SB-0023-20

WHEELS

TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus GS300 by model year
YearComplaintsRecallsInvestigationsIssue Index
2020000
2019020
2018010
2017000
2016000
2015000
2014100
2013100
2009000
2008000
2007011
20061242150.3
2005200
2004Viewing600
2003120037.7
2002130033.1
2001170036.7
2000350039.2
1999380042.4
1998601044.9
1997010
1996210
1995910
1994610
1993710

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.