Seat belts
Filed May 21, 2015
DRIVER SIDE SEAT BELT FEED BROKEN LOOSE.
- NHTSA ID
- 10717643
- Incident
- May 16, 2015
2002 Lexus GS300
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
13
Latest May 21, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
0 injuries, 1 deaths reported
Overview
Our database contains 13 NHTSA owner-reported complaints for the 2002 Lexus GS300, most frequently naming the driver assistance, tires & wheels and electrical categories. 60 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| Feb 2002 | 1 | 1 |
| Sep 2002 | 1 | 2 |
| Aug 2003 | 1 | 3 |
| Mar 2004 | 1 | 4 |
| Apr 2004 | 2 | 6 |
| Jul 2004 | 1 | 7 |
| Dec 2004 | 1 | 8 |
| Jan 2009 | 1 | 9 |
| Feb 2010 | 1 | 10 |
| Mar 2010 | 1 | 11 |
| Nov 2013 | 1 | 12 |
| May 2015 | 1 | 13 |
What owners report
Complaints grouped by the component NHTSA recorded
- Driver assistance533.3%
- Tires & wheels213.3%
- Electrical16.7%
- Fuel system16.7%
- Other / unspecified16.7%
- Seat belts16.7%
- Suspension16.7%
- Airbags16.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
Other / unspecifiedTires & wheels
Filed Nov 13, 2013
GOODYEAR ASSURANCE TIRE: INNER SIDEWALL BLOWOUT WHILE PARKED. NO EXTERNAL CAUSE. TIRE IS 80,000 MILE TIRE WARRANTY, WITH 40,000 MILES USED AND HAS 6/32 TREAD DEPTH REMAINING. MAY BE A STRUCTURAL ENGINEERING DEFECT. *TR
- NHTSA ID
- 10552057
- Incident
- Nov 13, 2013
- Mileage
- 105,000 mi
Transmission
Filed Mar 17, 2010
SUDDEN ACCELERATION AFTER TURNING A CORNER. I SLOWED DOWN TO TURN A CORNER TO APPROXIMATELY 10-15 MPH AND AFTER NEGOTIATING THE TURN ACCELERATED MODERATELY TO ABOUT 20-25 MPH. AT THAT INSTANT THE MOTOR STARTED TO RACE. THE CAR ACCELERATED RAPIDLY IN A FEW SECONDS TO APPROXIMATELY 35-40 MPH. I APPLIED THE BRAKES AND GOT THE CAR TO SLOW DOWN TO 20-25 MPH. WHEN THE BRAKE WAS RELEASED THE ENGINE STARTED TO RACE AGAIN AT AN ACCELERATING RATE. I THE DECIDED TO ABORT THE ACCELERATION AND STOP THE CAR THIS TIME BY THROWING THE SHIFT INTO "PARK." WHEN I ATTEMPTED TO DO THAT THE AUTOMATIC SHIFT WENT ONLY AS FAR AS NEUTRAL. I QUICKLY REALIZED THAT BEING IN NEUTRAL WAS OK AND APPLIED THE BRAKE AND PULLED OVER TO THE SIDE OF THE ROAD AND CALLED THE DEALER. THE DEALER PICKED UP THE CAR. THE DEALER TOLD ME IT WAS/MUST HAVE BEEN CAUSED BY THE FLOORMAT SLIDING UNDER THE ACCELERATOR. I DID NOT BELIEVE THAT BECAUSE THE FLOORMAT IF IT GOT UNDER THE ACCELERATOR PEDAL WOULD HAVE CAUSED A CONSTANT ACCELERATION. IN BOTH CASES THE CAR ACCELERATED AT AN ACCELERATING RATE. I ASKED THE DEALER TO CALL LEXUS TO SEE WHAT THEY SAID ABOUT THIS. EVENTUALLY WHEN I SPOKE TO THEM THEY TOLD ME LEXUS CONFIRMED THEIR DIAGNOSIS. THEY KNEW OF NO OTHER CAUSE FOR THE PROBLEM. *TR
- NHTSA ID
- 10320348
- Incident
- Jul 15, 2003
- Mileage
- 5,000 mi
Driver assistanceFuel system
Filed Feb 23, 2010
UNCONTROLLED EXCESSIVE ENGINE SPEED UP THIS HAS HAPPENED A FEW TIMES ON TWO OCCASIONS THERE WAS HIGH WIND FROM LEFT TO RIGHT IN COLD WEATHER. I WONDER IF THE ELECTRONIC CONTROL WAS FOOLED. WHEN I COMPLAINED TO THE DEALER THEY TOLD ME IT MUST BE THAT I WAS NOT USED TO A ELECTRONIC GAS PEDAL!!! *TR
- NHTSA ID
- 10313099
- Incident
- Jan 14, 2010
- Mileage
- 40,000 mi
Suspension
Filed Jan 10, 2009
LOWER BALL JOINTS ON LEXUS GS300 ARE VERY WEAK AND SUBJECT TO BREAK AND CAUSE SERIOUS INJURY OR DAMAGE TO THE CAR. *TR
- NHTSA ID
- 10254453
- Incident
- Nov 20, 2008
- Mileage
- 65,000 mi
Driver assistance
Filed Dec 21, 2004
VEHICLE EXPERIENCED HESITATION WHILE DRIVING TO THE INTERSECTION, AND VEHICLE WILL NOT GO FORWARD WITH ANY POWER. CONSUMER PRESSED THE ACCELERATOR, BUT THE VEHICLE WILL NOT MOVE WITH ANY FORCE. CONSUMER TOOK THE VEHICLE TO THE DEALER, BUT RECEIVED NO ASSISTANCE. *AK
- NHTSA ID
- 10105160
- Incident
- Dec 3, 2004
- Mileage
- 20,000 mi
Brakes
Filed Jul 6, 2004
WHEN DEPRESSING THE BRAKES THE STEERING WHEEL AND BRAKE PEDAL PULSATED AND THE VEHICLE SHOOK. THE FAULTY BRAKES CAUSED EXTENDED STOPPING DISTANCE. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION. THE TECHNICIAN DETERMINED THAT THE FRONT ROTORS WERE WARPED. *AK *NM
- NHTSA ID
- 10075691
- Incident
- May 28, 2004
- Mileage
- 12,000 mi
Driver assistance
Filed Apr 19, 2004
WHILE DRIVING 30 MPH VEHICLE SUDDENLY ACCELERATED. CONSUMER APPLIED THE BRAKES AND VEHICLE JERKED. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC WAS NOT ABLE TO DUPLICATE OR RESOLVE THE PROBLEM. *AK
- NHTSA ID
- 10067419
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
Safety Recall 22
EQUIPMENT
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
Lexus PRO19-02 -
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; TIRES; WHEELS
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
L-SB-0002-20 Rev
POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
L-SB-0002-20 Rev
ENGINE; POWER TRAIN:MANUAL TRANSMISSION:LUBRICANT
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
L-SB-0174-08 Obs
STEERING
TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see L-SB-0023-20.
L-SB-0023-20
WHEELS
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
| Year | Complaints | Recalls | Investigations | Issue Index |
|---|---|---|---|---|
| 2020 | 0 | 0 | 0 | — |
| 2019 | 0 | 2 | 0 | — |
| 2018 | 0 | 1 | 0 | — |
| 2017 | 0 | 0 | 0 | — |
| 2016 | 0 | 0 | 0 | — |
| 2015 | 0 | 0 | 0 | — |
| 2014 | 1 | 0 | 0 | — |
| 2013 | 1 | 0 | 0 | — |
| 2009 | 0 | 0 | 0 | — |
| 2008 | 0 | 0 | 0 | — |
| 2007 | 0 | 1 | 1 | — |
| 2006 | 124 | 2 | 1 | 50.3 |
| 2005 | 2 | 0 | 0 | — |
| 2004 | 6 | 0 | 0 | — |
| 2003 | 12 | 0 | 0 | 37.7 |
| 2002Viewing | 13 | 0 | 0 | 33.1 |
| 2001 | 17 | 0 | 0 | 36.7 |
| 2000 | 35 | 0 | 0 | 39.2 |
| 1999 | 38 | 0 | 0 | 42.4 |
| 1998 | 60 | 1 | 0 | 44.9 |
| 1997 | 0 | 1 | 0 | — |
| 1996 | 2 | 1 | 0 | — |
| 1995 | 9 | 1 | 0 | — |
| 1994 | 6 | 1 | 0 | — |
| 1993 | 7 | 1 | 0 | — |
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.