RoadVitals

2004 Itasca Suncruiser

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest Jul 19, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Oct 26, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2004 Itasca Suncruiser, most frequently naming the brakes category. 3 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes5100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V525000

EQUIPMENT

Oct 26, 2010
18,461 units potentially affected
The defect: WINNEBAGO IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
The risk: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
The remedy: WINNEBAGO IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE RECALL BEGAN DURING DECEMBER 2010. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR WINNEBAGO AT 1-641-585-3535.
WINNEBAGO INDUSTRIES, INC.View on NHTSA.gov
04V609000

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Dec 22, 2004
3,538 units potentially affected
The defect: ON CERTAIN MOTOR HOMES BUILT ON A 20,700 GVWR OR GREATER WORKHORSE CHASSIS, THERE MAY NOT BE SUFFICIENT CLEARANCE IN THE AREA WHERE THE FUEL LINE CROSSES THE FRAME CROSS MEMBER.
The risk: WITHOUT CLEARANCE, A CONDITION COULD DEVELOP WHERE THE CROSS MEMBER MAY WEAR INTO THE FUEL LINE AND A FUEL LEAK MAY DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
The remedy: DEALERS WILL REPAIR THESE MOTOR HOMES BY PROVIDING CLEARANCE BETWEEN THE FUEL LINE AND FRAME CROSS MEMBER. THE FUEL LINE WILL BE INSPECTED AND, IF NECESSARY, REPLACED. THE RECALL BEGAN JANUARY 7, 2005. OWNERS SHOULD CONTACT WINNEBAGO AT 1-800-537-1885.
WINNEBAGO INDUSTRIES, INC.Manufacturer number 93View on NHTSA.gov
04V608000

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

Dec 18, 2004
6,201 units potentially affected
The defect: CERTAIN SEAT BELT BUCKLES ON SOME MOTOR HOMES FAIL TO CONFORM TO THE LOAD REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES."
The risk: THE SEAT BELT BUCKLE MAY UNLATCH IN THE EVENT OF A VEHICLE CRASH, POSSIBLY RESULTING IN PERSONAL INJURY TO THE SEAT OCCUPANT.
The remedy: DEALERS WILL REPLACE THE BUCKLES. THE RECALL BEGAN ON NOVEMBER 12, 2004. OWNERS SHOULD CONTACT AMSAFE AT 1-574-266-8330 OR WINNEBAGO AT 1-800-537-1885.
WINNEBAGO INDUSTRIES, INC.Manufacturer number 92View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Jul 19, 2010

BRAKE FAILURE, HAPPENED TWO TIMES SO FAR. IT IS CONNECTED TO THE SAFETY RECALL 50901-C. WORKHORSE BRAKE CALIBER HANG UP. COMPANY FAILING TO ACT TO REPAIR W-20, W-22 CHASSIS. WORKHORSE CLAIMS THE HAVE NOTED THE PROBLEM, AND HAVE STARTED TO PRODUCE CALIBERS, THIS WAS STARTED BACK IN 2009. IF THIS COMPANY IS STILL BUILDING THESE CHASSIS'S HOW CAN THE SAY THAT THERE ARE NO PARTS AVAILABLE? *TR

NHTSA ID
10344017
Incident
Jul 17, 2010
Mileage
12,800 mi
Brakes
Filed May 5, 2009

TL*THE CONTACT OWNS A 2004 ITASCA SUNCRUISER RV. THE CONTACT NOTICED THAT THE BRAKES WERE STICKING. HE TOOK THE VEHICLE TO A MECHANIC AND WAS INFORMED THAT THE BRAKES NEEDED TO BE REPLACED. ALL OF THE CALIPERS WERE REPLACED BY THE MECHANIC. THE REAR DRIVER'S SIDE ROTOR AND FRONT PASSENGER SIDE ROTOR WERE REPLACED, IN ADDITION TO ALL OF THE BRAKE PADS. THE ENTIRE REPAIR COST $3,000. THE FAILURE MILEAGE WAS 18,000 AND CURRENT MILEAGE WAS 52,555.

NHTSA ID
10267739
Incident
Nov 13, 2005
Mileage
18,000 mi
Brakes
Filed Apr 6, 2009

WHILE TRAVELING IN FLORIDA DURING FEBRUARY OF 2008, IN MY 2004 ITASCA SUNCRUISER MY RIGHT FRONT WHEEL CALIPER LOCKED UP AND CAUSED MY MOTOR HOME TO PULL TO RIGHT. THE WHEEL BEGAN TO SMOKE AND BECAME EXTREMELY HOT. I WAS ABLE TO GET THE VEHICLE OFF THE ROAD AND CONTACT THE WINNEBAGO MOTOR HOME COMPANY. THEY INFORMED ME THE ISSUE WAS A WORKHORSE CHASSIS ISSUE AND THAT I SHOULD CONTACT THEM. THEY THEN GAVE ME THE LOCATION OF THE NEAREST WORKHORSE CHASSIS REPAIR CENTER TO MY LOCATION. I CONTACTED THE FACILITY AND MADE AN APPOINTMENT TO REPAIR THE BRAKE. MR. DAVID NICHOLS OF NICHOLS DIESEL ENGINE SERVICES IN EUSTIS, FLORIDA INFORMED ME THAT THE RIGHT FRONT CALIPER HAD FAILED AND HAD DESTROYED THE WHEEL ROTOR. HE CALLED MR O'NEIL, THE FLORIDA REPRESENTATIVE FOR WORKHORSE BECAUSE THE MOTOR HOME HAD ONLY 11,200 MILES AND WAS A LITTLE OVER A MONTH OUT OF THE THREE YEAR WARRANTY. MR O'NEIL STATED THAT WORKHORSE WOULD ACCEPT NO RESPONSIBILITY FOR THE PROBLEM. NICHOLS DIESEL REPLACED BOTH THE FRONT CALIPERS AND ROTORS AT A COST OF $800.00, AND INFORMED ME THAT WORKHORSE STATED THAT THE SLIDE PINS ON THE CALIPERS NEEDED TO BE LUBRICATED ONCE A YEAR. WHILE TRAVELING IN ALABAMA DURING DECEMBER OF 2008 MY LEFT REAR CALIPER LOCKED UP CAUSING THE BRAKE TO OVER HEAT. THE MOTOR HOME IS SCHEDULED TO HAVE THE BRAKES SERVICED AGAIN AT WARD TRUCK IN PENSACOLA, FLORIDA. A FRIEND RECENTLY INFORMED ME THAT WORKHORSE W20 AND W22 CHASSIS FROM 2000 TO 2005 WITH BOSH CALIPERS WERE UNDER INVESTIGATION FOR A HIGH NUMBER OF BRAKE FAILURES AND THAT I SHOULD FILE A COMPLAINT WITH THE REVIEWING AGENCY, NHTSA. IF THERE IS A SAFETY ISSUE WITH THIS BRAKE SYSTEM I HOPE IT IS IDENTIFIED AND RECTIFIED BEFORE SOMEONE IS HURT . I HAVE SPOKEN TO MANY RVERS WHO HAVE THIS CHASSIS AND MODEL YEARS IN QUESTION, AND MANY HAVE STATED THAT THEY HAVE HAD BRAKE FAILURES IN THE W-22 CHASIS WHICH IS THE SAME AS MINE. *TR

NHTSA ID
10264267
Incident
Feb 22, 2008
Mileage
11,200 mi
Brakes
Filed Oct 23, 2008

TL*THE CONTACT OWNS A 2004 WINNEBAGO ITASCA SUNCRUISER . WHILE DRIVING 35 MPH, THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN IT WAS DEPRESSED. THE CONTACT HAD TO DOWNSHIFT IN ORDER TO STOP THE VEHICLE. THE ABS BRAKE INDICATOR ILLUMINATED AND HE DROVE INTO A PARKING LOT IN ORDER TO STOP THE VEHICLE. THE CONTACT CALLED A TOWING COMPANY TO TAKE HIM TO A REPAIR SHOP BECAUSE HE WAS TOO SCARED TO DRIVE THE VEHICLE WITHOUT IT BEING INSPECTED BY A MECHANIC. THE REPAIR SHOP HAD TO REPLACE THE ENTIRE REAR BRAKING SYSTEM. THEY ALSO SERVICED THE FRONT BRAKES. THE CONTACT RETRIEVED THE VEHICLE THE NEXT DAY AND THE FRONT BRAKES FAILED WHILE DRIVING APPROXIMATELY 30 MPH. THE REPAIR SHOP WAS CALLED TO THE SCENE AND THEY COMPLETELY REBUILT THE FRONT BRAKES AGAIN, EXCEPT FOR THE ROTORS. THE TOTAL COST TO REPAIR THE FRONT AND REAR BRAKES WAS $2,500. THE MANUFACTURER ADVISED HIM TO FILE A CLAIM WITH WORKHORSE BECAUSE THEY MADE THE CHASSIS, WHICH WAS THE CAUSE OF THE FAILURE. THE CONTACT HAS NOT YET HEARD BACK FROM WORKHORSE. THE FAILURE MILEAGE WAS 27,000. UPDATED 11/07/08 *BF UPDATED 11/07/08. 8JB

NHTSA ID
10246508
Incident
Jul 14, 2008
Mileage
27,000 mi
Brakes
Filed Nov 15, 2007

THE VEHICLE IN QUESTION IS A 2004 ITASCA SUNCRUISER 35 FOOT MOTORHOME BUILT ON A WORKHORSE W22 CHASSIS. IT WAS PURCHASED ON JUNE 30, 2004. IT WAS PURCHASED NEW WITH 1911 MILES ON THE ODOMETER AND HAD 11391 MILES AT THE TIME OF THE INCIDENT. ON SEP 6, 2007 WHILE TRAVELING FROM THE EAST COAST OF FLORIDA TO KISSIMMEE, FL, I NOTICED THE RV PULLING TO THE LEFT WHEN BRAKING AS WE APPROACHED KISSIMMEE. WHEN WE PULLED INTO THE CAMPGROUND, I SMELLED ?HOT? FLUID AND NOTED LIQUID DRIPPING FROM THE RIGHT FRONT WHEEL ONTO THE TIRE. THE WHEEL COVER WAS VERY HOT. WHILE MOVING TO OUR CAMPSITE, THE BRAKES WERE VERY SPONGY, ALTHOUGH THEY DID STOP THE VEHICLE. I CALLED THE WORKHORSE CUSTOMER ASSISTANCE CENTER AND WAS REFERRED TO AN AUTHORIZED DEALER IN THE AREA. I CALLED THEM AND WAS ABLE TO MAKE AN APPOINTMENT THE NEXT MORNING. THEY WERE ABLE TO EXAM THE VEHICLE IMMEDIATELY AND FOUND BOTH RIGHT SIDE ROTORS SCORED, WITH EVIDENCE THAT THE BRAKE CALIPERS HAD SEIZED. THE FLUID ON THE RIGHT FRONT WHEEL WAS DISCOVERED TO BE GEAR OIL, MOST LIKELY FROM THE HUB OVERHEATING. THE AUTHORIZED DEALER PROCEEDED TO REFACE THE RIGHT SIDE ROTORS AND REPLACE THE BRAKE CALIPERS WITH THE ONLY TWO NEW CALIPERS HE HAD AVAILABLE. BRAKE PADS AND OTHER SEALS, GASKETS, ETC WERE REPLACED AS REQUIRED. THE DEALER SUGGESTED THAT I SHOULD HAVE THE TWO LEFT SIDE CALIPERS REPLACED ALSO, AS THEY WOULD PROBABLY FAIL SHORTLY. UNFORTUNATELY, PARTS TO ACCOMPLISH THIS WERE ON BACKORDER. HE ALSO INDICATED THERE WASN'T ANYTHING I COULD DO TO PREVENT FAILURE, OTHER THAN WATCHING THEM TO MAKE SURE THAT THE ROTORS ARE NOT DESTROYED IF AND WHEN THE CALIPERS DO SEIZE. UPON RETURNING HOME AND DOING SOME RESEARCH ON THE INTERNET, I DISCOVERED THAT WORKHORSE HAS A HISTORY OF PROBLEMS WITH BRAKE CALIPERS. THIS GOES ALONG WITH THE MECHANIC AT THE DEALER, WHO INDICATED THAT THEY HAVE TO CHANGE THEM ALL THE TIME. HE SHOWED ME A LARGE PILE OF CALIPER CASTINGS WAITING TO BE RETURNED FOR CORE CREDIT. *TR

NHTSA ID
10209084
Incident
Sep 6, 2007
Mileage
11,391 mi
Filed Apr 19, 2005

RECALL CAMPAIGN - REQUEST FOR REIMBURSEMENT FOR GASOLINE COST SPENT TO GET 2004 ITASCA SUNCRUISER TO THE DEALER FOR RECALL REPAIR SERVICE (RECALL 50402-C).***NO ANSWER REQUIRED***. *MR THE CLOSEST DEALER WAS 85 MILES AWAY FROM THE CONSUMER'S HOME. THAT DEALER DID NOT HAVE THE EQUIPMENT TO DIAGNOSE THE WHETHER THERE WAS A PROBLEM. THE NEXT CLOSEST DEALER WAS 105 MILE AWAY. THE CONSUMER DROVE TO THAT DEALER TO HAVE THE RECALL WORK DONE. *NM

NHTSA ID
10117860
Incident
Mar 29, 2005

Compare model years

Complaint and recall counts across every year of this model

Itasca Suncruiser by model year
YearComplaintsRecallsInvestigationsIssue Index
2018030—
2017030—
2016060—
2015050—
2014030—
2013150—
2012030—
2011030—
2010120—
2009030—
2008030—
2007430—
2006231—
2005560—
2004Viewing630—
2003450—
2002220—
2001320—
2000320—
1999420—
1998020—
1997220—
1996110—
1995220—
1994100—
1993010—
1989130—
1988310—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.