RoadVitals

2018 Look Cargo Trailer

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Aug 19, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Aug 22, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2018 Look Cargo Trailer, most frequently naming the body & structure, powertrain (other) and suspension categories. 2 safety recalls have been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Powertrain (other)133.3%
  • Suspension133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V619000

SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:HANGER,BRACKET

Aug 22, 2019
170 units potentially affected
The defect: LGS Industries Inc. (LGS) is recalling certain 2017-2020 Look, Pace, And Cargo Express trailers. The axle hanger bracket may fail, possibly resulting in the axle shifting.
The risk: A bracket failures could affect the vehicle's stability, increasing the risk of a crash.
The remedy: LGS will notify owners, and dealers will weld gussets on both ends of the hanger bracket to provide reinforcement, if necessary, free of charge. The recall began October 3, 2019. Owners may contact LGS customer service at 1-877-475-5665.
LGS Industries IncView on NHTSA.gov
18V201000

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Mar 28, 2018
132 units potentially affected
The defect: LGS Industries Inc (LGS) is recalling certain 2018 Look, Pace, and Cargo Express cargo trailers. The spindle weld on the axle may fail, causing separation of the spindle and pipe.
The risk: If the spindle weld fails causing separation of the spindle and pipe, it can lead to loss of vehicle control, increasing the risk of a crash.
The remedy: LGS will notify owners, and dealers will replace the axle assemblies, free of charge. The recall began on April 13, 2018. Owners may contact LGS customer service at 1-877-475-5665.
LGS Industries IncView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)Suspension
Filed Aug 19, 2019

TL* THE CONTACT OWNS A 2018 LOOK TRAILER TRACE ELITE. WHILE DRIVING APPROXIMATELY 60 MPH, WHEN THE VEHICLE WAS PULLED OVER, THE CONTACT NOTICED THAT THE AXLE WAS SEPARATED FROM ITS LOCATION. THE VEHICLE WAS TOWED TO KENTUCKY TRAILER SERVICE LLC (3400 ROBARDS CT, LOUISVILLE, KY 40218, 866-638-6080) WHERE IT WAS DIAGNOSED WITH COMPLETE AXLE FAILURE. THE MANUFACTURER WAS CONTACTED AND RELUCTANTLY REPAIRED THE VEHICLE. THE CONTACT WAS PROVIDED WITH THE NUMBER TO THE FEDERAL TRADE COMMISSION. *TT NOTE UNSAFE TORSION AXLE MOUNTING PROCEDURE FROM LOOK TRAILERS. ATTACHMENT SHOWS PACE ELITE TRAILER TORSION AXLE MOUNTING POINTS UNDERNEATH THE TRAILER CHASSIS. ALUMINUM SIDES OF AXLE HANGER BRACKETS STILL BOLTED TO AXLE. DANGEROUS UNSAFE DESIGN. *JB *BF*JB

NHTSA ID
11244961
Incident
Jul 2, 2019
Body & structure
Filed Aug 15, 2018

I WAS DRIVING DOWN THE INTERSTATE AND THE ROOF OF THE TRAILER FLEW OFF. IT APPEARS THE TOP METAL SHEET WAS HELD BY ONLY A THIN LAYER OF CAULK OR PUDDY AS THERE ARE NO SCREWS TO SECURE WHERE THE ROOF SHOULD HAVE BEEN. THIS WOULD HAVE KILLED SOMEONE IF THERE WAS ANYONE BEHIND ME. IT IS A 2019 WITH LITTLE USE THAT I PURCHASED LESS THAN 90 DAYS AGO. *TT *DT CARFAX CANNOT PROCESS THIS REQUEST. SAYS IT IS INVALID. *JB

NHTSA ID
11120129
Incident
Aug 15, 2018
Mileage
2,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

08072019 TIN

TIRES

A hard copy of a memo sent to all dealers by email was sent to dealers via US post. This letter stressed the importance that our dealers comply with government regulations to record all tires sold either loose or on a trailer.

20190702 TIN

TIRES; WHEELS

This was a memo generated to all of our dealers as a reminder to complete the TIN cards, that are included in our warranty packets, and return them to our tire manufacturers. This applies to all makes and models.

20180820 nhtsa r

STRUCTURE:BODY:ROOF AND PILLARS

Informational report to Ryan Rahimpour, Safety Defects Engineer, Office of Deffects Investigation, NHTSA, regarding a roof separation on a trailer. Details of apparent cause, remedy and best practices applications.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Look Cargo Trailer by model year
YearComplaintsRecallsInvestigationsIssue Index
2021010—
2020010—
2019010—
2018Viewing220—
2017020—
2016110—
2015010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.