2009 Mazda Mazda6 Visibility Problems

Car was bought used and I had no prior knowledge of sunroof being non-factory installed or that it was part of a possible recall. I was driving down a highway when the sunroof started flapping then flew off and shattered in the median. The glue is completely worn off and there is a lot of rust. This could be a severe danger for the cars behind me because it could’ve hit them and caused an accident. I’ve been trying to get it fixed for over a month and a half and the people at Webasto have not been helpful. I’ve talked to two people total and they haven’t called me back when they said they would. It’s unsafe for me to drive without a sunroof and it also causes damage to the interior of my car when it rains.

NHTSA ID

11436542

Incident

Aug 17, 2021

Passenger side dash is melting and causes a bad glare on the windshield making it hard to see, there is also a glare at night with the street lights. My wife has called several times over the past 5 years about the recall but was told they are not going to fix it and not to call back. I called the Mazda recall team on 10-4-21, they said they would replace the dash and connected me to a local dealer to set up an appointment to get the dash replaced and 3 other recalls fixed. The dealer ( Mazda of Cool Springs in Franklin TN) said they would not replace the dash due to the 10 year warranty period had expired. According to the news I found on the internet there is no limit on getting dash replaced. This is a safety hazard that several people are complaining about and needs to be fixed. Please help.

NHTSA ID

11435427

Incident

Oct 2, 2015

Right side of the dashboard has become sticky, melting, and causing major reflection issues, day and night

NHTSA ID

11426409

Incident

Jul 26, 2021

HELLO, I PURCHASED MY A MAZDA FROM A MAZDA DEALER IN MY AREA. AT THE TIME OF MY CAR PURCHASE IN 2017, THEY CHOSE NOT TO FIX THE DASHBOARD RECALL BEFORE SELLING ME THE CAR. NOW DURING SUMMER 2020 MY DASHBOARD HAS SHOWN TO BECOME STICKY ON THE PASSENGER SIDE. IT IS NOW STARTING TO OBSTRUCT MY VIEW WITH A GLARE, MAKING IT HARDER FOR ME TO SEE OUT OF MY WINDSHIELD. I CALLED THE DEALERSHIP AND THEY ARE SAYING THE RECALL IS CLOSED AND THEY CAN'T HELP ME. I EVEN CALLED THE MAZDA CUSTOMER SUPPORT AND THEY SHUT ME DOWN. THEY SAID THAT THE PROBLEM MUST HAVE OCCURRED WITHIN 10 YEARS OF THE CARS PRODUCTION. THIS HAPPENED TO ME A FEW DAYS AGO AND NOW IS GETTING WORSE. THEY WOULD NOT HAVE FIXED THE DASHBOARD WITHIN THE TIME FRAME BECAUSE IT SHOWED NO DAMAGE UNTIL NOW. PLEASE HELP AND MAKE THEM PAY FOR MY DASHBOARD! IT IS UNETHICAL TO HAVE ME PAY FOR A DESIGN AND SAFETY FLAW OUT OF MY OWN POCKET. ESPECIALLY ONE THEY FAILED TO TELL ME ABOUT OR FIX BEFORE THEY SOLD ME THE CAR.

NHTSA ID

11354285

Incident

Sep 6, 2020

Mileage

86,000 mi

SHINY, MELTING DASHBOARDS BLINDING DRIVERS, I RECEIVE A NOTIFICATION TO CHANGE DASHBOARDS BY THE MAZDA, I TAKE THE VEHICLE TO THE CONSIGNEE THEY NOTIFY ME THAT BECAUSE IT IS IN THE RECONSTRUCTED CATEGORY, THE CHANGE WILL NOT BE CARRIED. I LIVE IN THE SOUTH OF FLORIDA WHERE TEMPERATURES ARE HIGH THROUGHOUT THE YEAR, APART FROM THE DANGEROUS GLARE THE GASES GENERATED BY THE RIGHT OF THE PLASTIC ARE AFFECTING MY HEALTH.

NHTSA ID

11153645

Incident

Nov 20, 2017

2009 MAZDA 6. CONSUMER WRITES IN REGARDS TO VARIOUS SAFETY RECALLS ISSUED FOR THIS VEHICLE. *LD THE CONSUMER STATED AFTER THE AIR BAG SENSOR WAS REPLACED, BUT THE AIRBAG LIGHT REMAINED ILLUMINATED. IT WAS REPROGRAMMED , BUT THE FAILURE RECURRED. THE DOORS AND WINDOWS WOULD LOCK, LEAVING OCCUPANTS TRAPPED IN THE VEHICLE NOR WOULD THE VEHICLE START. THE HORN WOULD MALFUNCTION. THE HORN RELAY WAS TAKEN OUT DUE TO THE HORN UNEXPECTEDLY SOUNDING OFF. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN NUMBER WAS INVALID. UPDATED 08/23/2017*JS

NHTSA ID

10985189

Incident

Apr 1, 2017

PASSENGER SIDE MIRROR DEFECTED. DOES NOT TINT WHEN NEEDED AND HALF THE MIRROR STAYS TINTED, WHICH CAN BE A SAFETY ISSUE AT NIGHT TIME.

NHTSA ID

10916181

Incident

Sep 25, 2016

Mileage

115,000 mi

DASHBOARD IS MELTING AND IT CREATES A GLARE THAT REFLECTS ON THE WINDSHIELD MAKING IT DIFFICULT TO SEE AHEAD, ESPECIALLY ON SUNNY DAYS OR AT NIGHT. THOUGHT IT WAS AN ISOLATED CASE UNTIL DECIDED TO DO SOME RESEARCH ON IT, FINDING OUT IT IS HAPPENING TO PLENTY OF OTHER CONSUMERS.

NHTSA ID

10779572

Incident

Jul 21, 2014

I FIRST NOTICED MY DASH IN MY CAR TODAY. THE DASH IN MY CAR APPEARS TO BE MELTING. IT IS STICKY, AND BEGINNING TO HAVE A SHINE TO IT. THIS AREA IS LOCATED OVER THE AIRBAG AREA OF THE DASH. I AM NOT SURE WHAT CAN BE DONE TO FIX THIS PROBLEM.

NHTSA ID

10778255

Incident

Sep 25, 2015

Mileage

78,000 mi

I HAVE NOTICED THAT MY DASHBOARD IS MELTING AND IS VERY GOOEY AND STICKY. IT IS NOW CREATING A VERY HAZARDOUS GLARE ON MY WINDSHIELD. THIS IS ONLY ON THE PASSENGER SIDE. IT IS ALSO EMITTING A VERY UNPLEASANT ODOR THAT I FEEL COULD BE TOXIC.I REALLY NEED TO KNOW WHAT CAN BE DONE BY THE MANUFACTURER TO FIX THIS PROBLEM BEFORE IT GETS WORSE OR MAY CAUSE SOMEONE DRIVING THIS VEHICLE TO CAUSE AN ACCIDENT DUE TO THE GLARE THAT IS NOW INTERFERING AND WE CANNOT GET A CLEAR VIEW OF WHAT'S IN FRONT OF US.

NHTSA ID

10775885

Incident

Sep 16, 2014

THE DASHBOARD STARTED TO MELT A FEW MONTHS AGO, AROUND MAY. NOW THE DASHBOARD IS PERMANENTLY STICKY AND THERE IS A SMELL ARISING. IN ADDITION, DASHBOARD CREATES A GLARE ON THE WINDSHIELD WHICH AFFECTS THE VISIBILITY WHILE DRIVING. IF YOU PLACE SOMETHING ON IT, THERE IS A BLACK RESIDUE THAT COMES OFF ALONG WITH IT. THE MELTED DASHBOARD IS SHINY AND STICKY.

NHTSA ID

10750211

Incident

May 4, 2015

THE DASH HAS DEVELOPED A GLOSSY SHEEN FROM THE DETERIORATION OF THE MATERIAL. DUE TO THE DETERIORATION, THE DASH CANNOT BE CLEANED AND OVER THE PAST YEAR THE AFFECTED AREA HAS GROWN. DUE TO THE GLOSSY NATURE OF THE AFFECTED AREA, LIGHT REFLECTS ONTO THE WINDSHIELD CAUSING REDUCED VISIBILITY. THERE HAVE BEEN SEVERAL CLOSE CALLS WHEN TURNING AND THE CHANGE IN ANGLE OF THE SUNLIGHT AND THE RESULTING REFLECTION HAS PREVENTED THE DRIVER FROM SEEING OBJECTS IN THE PATH OF THE VEHICLE AS IT TURNS TO THE RIGHT INCLUDING PEDESTRIANS AND CARS ENTERING THE ROADWAY. THE INCIDENT OF CLOSE CALLS WILL INCREASE WITH THE INCREASE IN THE AFFECTED AREA OF THE DASH AND WILL BECOME INCREASINGLY DANGEROUS IF THE AFFECTED AREA SPREADS TO THE DRIVER SIDE OF THE DASH.

NHTSA ID

10735105

Incident

Jul 21, 2014

Mileage

41,000 mi

MY WIFE COMPLAINED TO ME TODAY WHILE DRIVING THE MAZDA6 THERE WAS A GLARE COMING FROM THE DASH AREA RIGHT OVER THE PASSENGER AIRBAG. SHE TOUCHED IT AND IT WAS A SHINY STICKY DETERIORATION OF THE DASH ITSELF. YOU CANNOT TOUCH OR RUB OUT AS IT STICKS AND LEAVES A BLACK, STICKY GLUE ON YOUR FINGERS. LOOKED IT UP AND THERE ARE A GREAT MANY MAZDA OWNERS THAT SEEM TO SUFFER FROM THIS VERY SAME ISSUE...AND NOBODY IS GETTING SATISFACTION FROM MAZDA. 44K AND THE DASH IS MELTING?????? *TR

NHTSA ID

10705148

Incident

Apr 8, 2015

Mileage

47,400 mi

DRIVING ALONG AT APPROXIMATELY 50 MPH. TEMPERATURES OUTSIDE WAS ABOUT 15 DEGREES. TEMPERATURE INSIDE THE CAR WAS SET TO 70 DEGREES. SUDDENLY AND UNEXPECTEDLY, I HEARD AN EXPLOSION FROM OVERHEAD AS THE MOONROOF SHATTERED AND BLEW UPWARD AND OUT. AFTER THE INITIAL BLOWOUT, SHARDS OF GLASS FELL IN ON ME INSIDE THE MOVING VEHICLE. *TR

NHTSA ID

10680439

Incident

Jan 7, 2015

Mileage

108,000 mi

DASHBOARD MELTING UNDER NORMAL DRIVING AND STORAGE CONDITIONS. THE DASHBOARD OF THIS VEHICLE IS OOZING A BLACK TACKY SUBSTANCE THAT SHIMMERS IN SUNLIGHT. THE SHIMMER IS REFLECTED INTO THE WINDSHIELD RESULTING IN AN UNSAFE DRIVING CONDITION. *TR

NHTSA ID

10676224

Incident

Jan 17, 2015

Mileage

78,000 mi

THE DASHBOARD IS MELTING AND THE MATE BLACK MATERIAL HAS BECOME STICKY AND SHINY CAUSING A GLARE ON THE WINDSHIELD. *TR

NHTSA ID

10651457

Incident

Oct 30, 2014

Mileage

80,000 mi

THE DASHBOARD OF MY 2009 MAZDA 6 IS MELTING. IT HAS BECOME EXTREMELY STICKY AND SHINY. THE CONDITION CAUSES A GLARE ON THE WINDSHIELD THAT CAN INTERFERE WITH VISIBILITY. IN ADDITION, THE DASHBOARD DETERIORATION IS CAUSING AN OILY FILM TO BUILD UP ON THE ENTIRE INSIDE OF THE WINDSHIELD. THE FILM HAS TO BE CLEANED OFF FREQUENTLY AND IS VERY DIFFICULT TO COMPLETELY REMOVE. ORDINARY WINDOW CLEANERS JUST SMEAR IT. THE FILM INTERFERES WITH THE DRIVER'S ABILITY TO SEE IN AFTERNOON SUN. I CONTACTED MAZDA AND THEY ARE AWARE OF THE PROBLEM. AFTER I HAD IT DOCUMENTED AT THE DEALER, MAZDA AGREED TO PAY FOR THE PART BUT WOULD NOT PAY FOR THE COST OF THE LABOR, WHICH IS ESTIMATED AT APPROXIMATELY $500. *TR

NHTSA ID

10629322

Incident

May 1, 2014

Mileage

47,000 mi