RoadVitals

2025 Mci J3500

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jul 8, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2025 Mci J3500. 1 safety recall has been issued covering this model year; and 8 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V457000

EQUIPMENT:OTHER:LABELS

Jul 8, 2025
321 units potentially affected
The defect: Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk: Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
The remedy: MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
Motor Coach IndustriesView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSIB 26-01

ELECTRICAL SYSTEM

This TSIB provides information to provide a software update. Some coaches using MCC HVAC Eco-Tempo ECU # 07-10-009 software T35-1581 / V1.04 may be experiencing random fault codes due to MCC software errors.

TSIB 26-04

STEERING; SUSPENSION

This TSIB is to inform customers the recommended steering axle cleaning/greasing instructions to prevent damage on axle components due to displacement of grease from the bearings, lubrication reduction and accelerate wear for coaches with independent front suspension.

TSIB 25-09

ELECTRICAL SYSTEM

Instructions to verify security of interior REI brand monitors on affected coaches.

TSIB 25-08

STEERING

MCI noticed that some customers operating in severe duty environments were experiencing the exterior U-Joints of the lower steering shaft binding due to corrosion. Because of this, MCI has developed a new re-greaseable U-Joint service kit (NF PN: 6505981) to replace the existing greased for life U-Joint on lower steering shafts. Rework instruction and preventive maintenance guide are provided below. Following this procedure and preventive maintenance will increase the life of MCI lower steering shafts.

ITS61191

ELECTRICAL SYSTEM; ENGINE

Instructions for relocating the idler pulley and adding a longer belt to improve reliability.

ITS61237

ELECTRICAL SYSTEM

Instructions outlining the steps to replace the existing harness with mini fuses to a more robust design and heavier duty fuses.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mci J3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2025Viewing010—
2024000—
2023000—
2022010—
2021040—
2020040—
2019060—
2018050—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.