2019 Mercedes-Benz A 220

The contact owns a 2019 Mercedes-Benz A220. The contact stated that while the vehicle was parked, the front driver's door failed to latch as intended. The dealer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 26V481000 (Latches/Locks/Linkages); however, the part to perform the recall repair was not yet available. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 77,000.

NHTSA ID

11760337

Incident

Jul 24, 2026

Mileage

77,000 mi

I was driving home from work down the hwy, when the sun visor shade fell down and hit me in the head and covered my face, temporarily blinding me, like a blanket was pulled over my face. It's very difficult to see the road or other drivers when you are blinded at 70mph! Car only had 15,500 miles on it...

NHTSA ID

11751546

Incident

Apr 24, 2026

Thermostat failed making car over heat also sunroof failed due to cheap rolling up shade device getting stuck , when car was less than 4 years old with very little use.

NHTSA ID

11735327

Incident

Jul 10, 2024

Vehicle: 2019 Mercedes-Benz A220 VIN: [XXX] Dealer: Mercedes-Benz of Walnut Creek (Walnut Creek, CA) I am reporting multiple safety defects involving federally regulated systems. The vehicle has repeatedly activated emergency braking at freeway speeds without reason, posing a significant risk of collision. The brake assist warning appears frequently, and both the front and rear proximity/collision sensors display a full red warning state with continuous audible alerts. These alerts cannot be cleared without manually disabling the safety system each time the vehicle is started. One of the sensors physically detached from the vehicle. Backup and parking assist features do not function correctly, and the vehicle repeatedly shows malfunction warnings. The dealer verbally stated that a “manufacturer-covered engine repair” was needed, but would not disclose the nature of the repair or whether it relates to these safety issues. After two weeks in their possession, the dealer refused to provide written documentation of any diagnostics or repairs performed. They attempted to return the vehicle without confirming whether it is safe to operate and threatened storage fees when I requested written confirmation. These issues involve systems covered under FMVSS 101, 111, 126, and 135, including electronic stability control, braking, rear visibility, and driver-interface warnings. The failures pose a clear safety risk to the driver and other motorists. I am requesting NHTSA review these defects for potential investigation or recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11701972

Incident

Jul 4, 2025

Srs light on Mercedes told me no recalls

NHTSA ID

11697271

Incident

Sep 2, 2024

While driving the car shuts off and unable to restart. It will turn over but not remain started enough to move the vehicle. I did notice it jerk when speed was increased a few times before. Fuel pump was replaced less than a year ago according to Mercedes in Tuscaloosa Alabama. . After a certified Mercedes mechanic inspected the vehicle I was told it was the fuel pump once again. $4000+ later and I am having the same issue. Very frustrating to be stranded with my kids in the car.

NHTSA ID

11693128

Incident

Oct 10, 2025

I have had numerous issues with my 2019 A220. At 92k mi my cylinder head had to be replaced. My check engine light came on and they said there was a cylinder head leak. At 108k miles I had to have it replaced yet again because my car lost power driving uphill when shifting between 4th and 5th gear. Now at 112k mi the check engine light came on and sure enough they need to replace all 4 ignition coils… Additionally, I have issues with my air vents. They will frequently send air out of a section I have turned off (ex. turn air on my upper body and it sends air to my feet instead). Somewhat related but whenever I turn my car off it makes a lot of strange noises on the inside of the car by my entertainment center, almost similar to a stomach grumbling/farting noises. Lastly, I’ve had issues with trying to close my windows and they’ll close fully but then drop down half an inch or so afterward.

NHTSA ID

11673239

Incident

Jul 3, 2025

The tow hook and strap used when necessary to tow a car and that is stowed under the car or behind the rear bumper and accessed through a small door on the bumper spontaneously deployed while I was driving. It flew up against the side of the car, causing minor damage, damaged and partially dislodged the rear bumper, and the hook embedded in the right rear tire, causing it to go flat. I am waiting to learn whether there is additional damage to the underside of the car such as to a brake line. The parts are available for inspection. This is not a problem to be reproduced! I have photos showing the car and the hook in my tire. The only warning light appeared after the tire started losing pressure, but the thump sound as the hook and strap hit my car, and as the tire rotated and drove over the hook alerted me first. The weather was clear, there was no immediate traffic, no obstacles in the road. No sign of a bullet or something to cause it to deploy.

NHTSA ID

11631621

Incident

Dec 19, 2024

Complaint Intermittent shift feel or thud/clunk noise perceived, such as a brief jerk or transmission reaction during certain driving situations. May be most noticeable when transitioning from a coasting condition to accelerator pedal application. May occur in all drive modes. Cause Dual‑clutch transmissions (DCT) inherently exhibit more dynamic shifting behavior compared to other types of transmissions. This is due to the use of physical clutches for starting and gear changes. In certain situations, dynamic driving behavior can lead to a slight jerk sensation which is a normal technical characteristic of the transmission. A typical example is a "Change of Mind" situation: • The customer is coasting towards a red traffic light. • The traffic light turns green while the vehicle is still coasting. • The customer then presses the accelerator pedal. In these situations, a slight jerk may occur briefly because the transmission must quickly engage the appropriate gear and control the clutches accordingly. Since shift forks are responsible for engaging the gears during shifting, a slight shifting noise may also be noticeable. Please note driving programs S, S+, and M are designed to provide sportier vehicle behavior and are not optimized primarily for maximum comfort, so this operation may be more audible. Remedy Verify the customer's concern and confirm proper transmission operation. If no faults or abnormal operating conditions are identified by IPR (Intelligent Predictive Repair), no hardware replacement is necessary. Inform the customer that the transmission has been designed to provide direct gear engagement and responsive vehicle performance. Under certain operating conditions, brief shift sensations may be perceptible and are consistent with the operating characteristics of the dual‑clutch transmission

Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EXAMPLE: when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double‑clicking on the button instead. This reduces the likelihood of the button being activated accidentally or unintentionally. The recoding can be carried out as follows: 1. Add SA Code O19 into VeDoc (O for Oscar, not "zero") • an XSS ticket may be necessary to add the SA code 2. Perform SCN coding of EIS N73 control unit 3. Deactivate the vehicle key (a successful deactivation is indicated by the LED lighting up 2x briefly and then 1x for a long period). 4. Place the vehicle key in the storage compartment on the key symbol and turn on the ignition. IMPORTANT: all other vehicle keys must be outside the recognition range of the vehicle when doing this! Perform steps 3 and 4 successively for all vehicle keys. Notes: 6th, 7th and 8th generation keys can be deactivated as follows: Up to modification year 22/1 by double clicking the "Lock button" As of modification year 22/1, by press and holding the “Lock button", then double‑click the “Unlock button" at the same time. On model series 167, the storage compartment with the key symbol is located in the armrest. The SCN coding from the EZS is only transferred correctly to the vehicle key under the following conditions: Only one vehicle key is located in the vehicle, this key has been deactivated and it is positioned on the marking in the storage compartment for the data transfer. The costs for this adaptation are to be borne by the customer. For the newer BR 174, 178, 244, 248, 520, and 540, a software update must be initiated, as there is no way to perform SCN coding.

Dear Mercedes-Benz Owner: In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA is extending the warranty coverage for the Diagnostic Module for Tank Leakage Detection ("DMTL") on your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 15 years/150,000 miles (whichever occurs first). This applies to the vehicle regardless of ownership. Why the Warranty extension? On certain Model Year 2018 - 2024 A / C / CLA / CLS / E / G / GLA / GLB / GLC / GLE / GLS / GT / S / SL Mercedes-Benz vehicles, under certain circumstances, the DMTL may trigger erroneous Diagnostic Trouble Code ("DTC") entries that may result in the illumination of the Check Engine Malfunction Indicator Lamp ("MIL"). Any repairs under this warranty extension must be performed by an authorized Mercedes-Benz dealership. • If your preferred authorized Mercedes-Benz dealership performs a diagnosis and confirms that your vehicle has the issue, the repair will be covered under this extended warranty and performed at no cost to you. • This extended warranty does not apply to any other components or conditions beyond the ones mentioned above, and standard warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service and Warranty Information booklet.

Complaint The following most common complaints may be observed: • Brief connectivity interruptions when using Apple CarPlay over Wi-Fi • Audio cuts out • Device not recognized • No operation possible Cause There are multiple possible causes for an iPhone disconnecting from a vehicle’s head unit while using Apple CarPlay. These include hardware, software, and environmental factors: Environmental Interference External Sources: • Passing under toll bridges, driving near airports, or areas with heavy electronic interference (e.g., as described in LI82.85-P-076157) can cause connection drops. Cellular Networks: • Interference from nearby cell towers operating on similar frequencies (usually 2.4GHz or 5GHz) can disrupt the signal. Storage Location: • Keeping your phone in a handbag or surrounded by other objects inside the vehicle can create physical or electronic interference. Device and Software Issues Head Unit Software/Hardware: • Outdated firmware, bugs, or hardware faults in the vehicle’s head unit can prevent a stable connection. iPhone Software/Hardware: • Similar issues in the iPhone, including buggy iOS updates or hardware problems, may affect performance. Reset or Reboot:• Automatic rebooting or resetting of either the head unit or the iPhone will temporarily disrupt CarPlay. Connection and Settings Wired Connections: • Faulty Cable: A damaged or poor-quality USB cable can cause intermittent or total loss of connection. • USB Port Issues: Dust, debris, or physical damage in the USB port of either the head unit or the iPhone can also lead to disconnects. Wireless Connections: • Intermittent Bluetooth/Wi-Fi: Unstable wireless communication (Bluetooth/Wi-Fi) can frequently break the Car- Play connection. Power Management: • Battery Saver Mode: Enabling low power mode may restrict background processes, affecting CarPlay. • Vehicle’s Electrical System: Unstable power delivery from the car’s battery or electrical interruptions can cause the head unit to malfunction. Phone & App Configuration Phone Settings: • Incorrect or conflicting settings (especially Bluetooth or Wi-Fi) on your iPhone can interfere with the CarPlay link. • Third-Party Apps/Profiles: • Installed apps or configuration profiles may conflict with CarPlay’s operation. • Native apps are apple maps, apple music, audio books, apple news, podcasts, messages and phone. All other apps are considered third party apps. App Conflicts: • Running conflicting apps that require similar system resources as CarPlay can cause instability. Mobile Data Plan: • Streaming from online sources without sufficient mobile data can result in lost connectivity. Other Factors Heat & Overheating: • If either the phone or the head unit overheats, they may disable certain functions to prevent damage, leading to disconnection. User Actions: • Accidentally disconnecting the device in settings, or physically moving or bumping the phone or cable, may disrupt the connection. Remedy FUP6 (E605.8) software has been released for the following chassis: 118, 177, 243,247,206,254,167,294,295,296,223, 297. Flash available software for the head unit and test for function. The LI will be updated once available for the remaining chassis. If the complaint remains after the SW update please continue with the steps below. Guided Diagnostic Path for Apple CarPlay Connection Issues: Please follow the steps below to systematically diagnose and resolve CarPlay concerns:Update Devices: • Ensure the iPhone is updated to the latest available iOS version. • Ensure the vehicle’s head unit is updated to the latest software version available. Isolate the Issue: • Check whether the symptom persists with another iPhone running the latest iOS version. • Test both wireless and wired CarPlay connections: • Does the issue only occur with wireless CarPlay? • Does the wired connection to the phone function correctly? Further Troubleshooting Steps: • Reboot the iPhone. See attachment for further instructions.

Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics. Cause Various root causes Remedy See attached diagnostic guide.

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Information: Please refer to this document in the warranty claim and, after completing diagnosis, select the damage code corresponding to the component part that caused the problem. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!