RoadVitals

1997 Mercedes-Benz E 300

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Jun 26, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 8 NHTSA owner-reported complaints for the 1997 Mercedes-Benz E 300, most frequently naming the brakes, electrical and engine categories. 1 NHTSA investigation names it; and 21 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes220.0%
  • Electrical220.0%
  • Engine220.0%
  • Transmission220.0%
  • Fuel system110.0%
  • Suspension110.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE07021ClosedPreliminary Evaluation

FRONT SUSPENSION COIL SPRING EJECTION

Opened Apr 19, 2007
Closed Aug 9, 2007

ODI HAS FOCUSED THIS INVESTIGATION ON ASSESSING THE RISKS POSED BY A SEPARATED SPRING AS (1) A ROAD HAZARD AND (2) THE POTENTIAL FOR VEHICLE CONTROL TO BE COMPROMISED AFTER THE FRONT COIL SPRING HAS BEEN EJECTED FROM ITS INTENDED POSITION IN THE VEHICLE.BOTH RISKS ARE ASSOCIATED WITH CORROSION, FLEXING, AND FRACTURE OF THE UPPER FRONT SUSPENSION MOUNTING BRACKET.TIME-IN-SERVICE FAILURE RATES ARE NOTABLY HIGHER IN SALT BELT STATES SINCE CORROSION IS A PRIMARY CONTRIBUTOR TO THE FAILURE MODE.SINCE A NUMBER OF INCIDENTS HAVE OCCURRED WHILE THE VEHICLE WAS BEING OPERATED, ODI IS SKEPTICAL THAT OWNERS CAN ALWAYS DETECT THE SUBTLE SIDE TO SIDE DIFFERENCE IN RIDE HEIGHT AND/OR INSPECT OR NOTICE THAT THE UPPER SUSPENSION BRACKET HAS BEEN COMPROMISED BY CORROSION.(1) ROAD HAZARD - ALTHOUGH THE (APPROX. 7 LB.) FRONT SUSPENSION SPRING THAT MAY BE EJECTED AT HIGHWAY SPEEDS COULD POSE A SERIOUS ROAD HAZARD TO PEDESTRIANS AND OTHER VEHICLES, THE OCCURRENCE RATE HAS BEEN LOW (.03% BASED ON 51 REPORTED INCIDENTS OCCURRING AND AN INITIAL POPULATION OF 172,781 VEHICLES AFTER 9 - 12 YEARS OF USE / EXPOSURE) AND THERE ARE NO KNOWN INJURIES, FATALITIES, OR PROPERTY DAMAGE REPORTS DUE TO AN EJECTED SPRING.ALSO, MANY OF THE 51 INCIDENTS OCCURRED AT LOW SPEED OR WHILE THE VEHICLE WAS STOPPED OR PARKED.(2) VEHICLE CONTROL - VEHICLE HANDLING AND CONTROL COULD BE AFFECTED BY THE FRACTURE OF THE UPPER SUSPENSION MOUNT AND/OR THE ASSOCIATED SPRING EJECTION.ODI FIRST IDENTIFIED ITS CONCERN ABOUT CORROSION IN THE UPPER SUSPENSION BRACKET OF SUBJECT VEHICLES IN 2002, AT WHICH TIME MERCEDES PROVIDED A VIDEO THAT SHOWED THAT A VEHICLE COULD BE STEERED, STOPPED, AND CONTROLLED THROUGH VARIOUS MANEUVERS AT HIGH SPEEDS WITH A FRONT COIL SPRING COMPLETELY MISSING FROM THE VEHICLE. DURING PE07-021, IN ADDITION TO REVIEWING THE 2002 VIDEO-TAPE, ODI ENGINEERS DROVE AN EXEMPLAR VEHICLE WITH THE SPRING REMOVED AND SIMULATED VARIOUS COMBINATIONS OF STEERING ANGLES TO ASSESS WHETHER THERE WERE ANY POSSIBLE CONDITIONS / DISPLACEMENTS IN WHICH THE SEPARATED SPRING MIGHT INTERFERE WITH THE WHEELS. IN A VEHICLE WITH THE FRONT SPRING REMOVED, THE TOP OF THE WHEEL CAN LIGHTLY CONTACT THE BOTTOM AREA OF THE WHEEL FENDER DURING HIGH ANGLE TURNS TYPICALLY ASSOCIATED WITH SLOWER SPEED MANEUVERS SUCH AS CITY DRIVING. THE LIGHT TIRE CONTACT GENERATED AN OBVIOUS GRINDING NOISE AND WOULD LIKELY ABRADE OR BEND THE EDGE OF THE FENDER WITH CONTINUED USE.HOWEVER, THE EXTENT OF THE INTERFERENCE WAS NOT SUFFICIENT TO AFFECT VEHICLE STEERING AND DOES NOT OCCUR AT SMALLER TURNING ANGLES ASSOCIATED WITH HIGHWAY DRIVING.ODI HAS NOT IDENTIFIED A SAFETY RELATED DEFECT TREND AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING THAT A SAFETY RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF FUTURE CIRCUMSTANCES WARRANT.

SUSPENSION:FRONT:SPRINGS:COIL SPRINGS

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Jun 26, 2016

THE WIRE HARNESS IS BRITTLE AND THE INSULATION IS DISINTEGRATING, RESULTING IN SHORTS AND ELECTRICAL FAILURES. THE HEADLIGHTS STOPPED WORKING UNEXPECTEDLY.

NHTSA ID
10876659
Incident
May 27, 2016
Brakes
Filed Feb 6, 2007

TL*- THE CONTACT OWNS A 1997 MERCEDES E300. WHILE DRIVING AT VARIOUS SPEEDS AND PRESSING THE BRAKE PEDAL THE REAR PASSENGER BRAKE LIGHT DID NOT ILLUMINATE. RECALL#05V505000 RELATED TO THE 1999 SLK MERCEDES. THE FAILURE MILEAGE WAS 89,000. THE CURRENT MILEAGE WAS 90,000. *AK

NHTSA ID
10181780
Incident
Nov 10, 2006
Mileage
89,000 mi
Suspension
Filed May 4, 2006

DT*: THE CONTACT STATED WHILE DRIVING 35MPH A LOUD BANG WAS HEARD COMING FROM UNDERNEATH THE VEHICLE. AFTER HEARING THE NOISE, THE VEHICLE BEGAN HANDLING DIFFERENTLY AND WAS TAKEN TO A DEALER FOR INSPECTION WHO DETERMINED THE SUSPENSION HAD COLLAPSED ON FRONT PASSENGER SIDE. THE SUSPENSION HOUSING WAS ENTIRELY REPLACED AND THE ATTACHMENT OF THE SPRING TO THE BODY WAS RE WELDED. THE CONTACT IS CONCERNED THE PROBLEM COULD OCCUR ON THE DRIVER SIDE. THE MANUFACTURER PARTIALLY COVERED THE REPAIR AND ASKED THE CONTACT TO SIGN A CONFIDENTIALLY WAIVER BECAUSE OF A RECENT INFLUX OF VEHICLES BEING REPAIRED WITH THE SAME PROBLEM.

NHTSA ID
10156785
Incident
Apr 22, 2006
Mileage
97,000 mi
EngineTransmission
Filed Sep 24, 2003

PROBLEMS WITH MERCEDES-BENZ E300 DIESEL.*MR THE CONSUMER HAS HAD ONGOING PROBLEMS WITH THE ENGINE HESITATING AND STALLING WHILE DRIVING AND HAS SPENT APPROX $3800.00 IN REPAIRS FOR DEFECTIVE VEHICLE. *CB

NHTSA ID
10040616
Incident
Aug 20, 2002
Brakes
Filed Jul 22, 2002

ROTORS WERE NOT WORKING PROPERLY, THEY WERE MAKING NOISE WHEN APPLYING BRAKES, AND THERE WAS EXTENDED STOPPING DISTANCE.CONTACTED DEALER, AND DEALER STATED THAT ROTORS WERE ONLY SUPPOSE TO LAST 20000 MILES.*AK

NHTSA ID
8014435
Incident
Jul 2, 2002
Engine
Filed Mar 24, 2002

THE FIRST ENGINE OIL LEAK WAS REPAIRED UNDER WARRANTY AT 8/25/2000 (48,523 MILES) AND THE REPLACEMENT GASKETS ARE LEAKING AGAIN ON 9/15/2001 (AT 58,500 MILES). *AK

NHTSA ID
759748
Incident
Sep 12, 2001
Fuel systemTransmission
Filed Dec 12, 2001

WHILE DRIVING ON HIGHWAY, GEARS SHIFTED BACK AND FORTH BETWEEN TWO GEARS; ACCELERATION AT 25-50 MPH. TOOK VEHICLE TO DEALER. *AK ON SEVERAL OCCASIONS VEHICLE WOULD HESITATE AT 40 MPH AND VEHICLE IS BUCKING, DEALER REPLACED RESONANCE FLAP, AND FUEL INJECTION PUMP, PROBLEM STILL EXISTS, CONSUMER ALSO COMPLAINS OF POOR FUEL EFFICIENCY. *TT

NHTSA ID
8000665
Electrical
Filed Nov 14, 2001

WHILE STARTING VEHICLE BATTERY UNDER REAR PASSENGER SEAT HAD EXPLODED. DEALER/MANUFACTURER WERE NOTIFIED AND WERE UNWILLING TO ASSIST. *AK CONSUMER STATES IN SPITE OF VARIOUS ATTEMPTS, A FOUL SMELL STILL REMAINS. *SLC

NHTSA ID
899139
Incident
Nov 12, 2001

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LI42.47-P-067502

ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC); SERVICE BRAKES, HYDRAULIC

If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit

LI54.65-P-072065

ELECTRICAL SYSTEM

Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)

LI27.50-P-071658

POWER TRAIN

Harsh engagement when changing gear range from P to D or R

LI27.50-P-049281

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

Harsh engagement when changing gear range from P to D

LI32.22-P-071495

ELECTRICAL SYSTEM

AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster

LI46 35-P-070153

STEERING

Assessment of actuating and operating noise from steering

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mercedes-Benz E 300 by model year
YearComplaintsRecallsInvestigationsIssue Index
2019298059.0
2018327054.1
201713116161.0
2016111
2009200
2002100
2001200
1999130137.6
1998901
1997Viewing801
1996100
1995600

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.