2010 Mercedes-Benz E350 Airbags Problems

I was involved in a head on collision when a motorist driving in the wrong lane hit the front of my car in the evening of 10/2/24. The impact was huge and my car was totaled. However, my airbag did not deploy and I hit my chest and knees very hard against the steering wheel and dashboard. Airbag deployment is a basic safety feature during an accident particularly in a luxury vehicle like Mercedes Benz that is known for its safety record.

NHTSA ID

11624539

Incident

Oct 2, 2024

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11267978

Incident

Oct 11, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. GURLEY LEEP MOTORWERKS (4004 NORTH GRAPE RD, MISHAWAKA, IN 46545) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11266086

Incident

Mar 21, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF OKLAHOMA CITY (14240 BROADWAY EXTENSION HWY, EDMMOND, OK 73013, (405) 236-1224) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11256215

Incident

Jan 10, 2018

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182, (571) 322-8769) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*BF CONSUMER STATED STILL NO PARTS AFTER 4 YEARS.*JB

NHTSA ID

11222883

Incident

Jun 1, 2016

TOOK MY CAR TO MERCEDES BENZ OF CHICAGO ON 2 OCCASIONS FOR THE RECALL. THEY REFUSED TO REPLACE THE AIRBAG THAT WAS RECALLED UNLESS I GET THE SEATBELT RETRACTOR FIXED WHICH WAS $600. THEY ALSO TRIED TO GET ME TO LOOK AT NEWER VEHICLES TO PURCHASED. I FEEL LIKE THEY WERE TRYING TO GET ME TO SPEND MONEY ON LABOR FOR OTHER THINGS WRONG WITH THE VEHICLE IN ORDER TO GET RECALL DONE. I ALSO DIDN'T LIKE THE FACT THAT THEY KEPT MY CAR OVERNIGHT AND MADE SALES CALLS TO ME.

NHTSA ID

11217791

Incident

Mar 1, 2019

TAKATA RECALL. I THOUGHT THE REPAIR HAS BEEN DONE. SO, WHY THIS NOTICE?

NHTSA ID

11209937

Incident

May 25, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO EURO MOTORCARS GERMANTOWN (LOCATED AT 19750 GERMANTOWN RD, GERMANTOWN, MD 20874, (301) 601-5500), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11209535

Incident

Jun 15, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WESTMONT (200 EAST OGDEN AVENUE, WESTMONT, IL 60559, (630) 537-0313) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11191558

Incident

Jan 10, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT NO ONE CONTACTED HIM REGARDING PART AVAILABILITY AS INDICATED IN THE RECALL NOTICE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11164290

Incident

Jan 10, 2016

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11162307

Incident

Nov 14, 2018

2010 MERCEDES BENZ. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AND FRONT PASSENGER SIDE AIRBAG. *LD *JS

NHTSA ID

11156309

Incident

Oct 1, 2018

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HOEHN MOTORS (5475 CAR COUNTRY DR, CARLSBAD, CA 92008, (760) 438-4454) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11154346

Incident

Nov 20, 2018

TAKATA RECALL IN DEC 2017 I WAS NOTIFIED THAT MY AIRBAG INITIATORS REQUIRED REPLACEMENT AND PARTS WOULD BE AVAILABLE BY MARCH 31,2018. ACCORDING TO MERCEDES THEY HAVE NO IDEA AS OF TODAY (10/22/2018) WHEN THE PARTS WILL BE AVAILABLE. I HAVE INTENTIONALLY AVOIDED DRIVING THE VEHICLE FOR ALMOST ONE YEAR BECAUSE OF THE HAZARD THAT EXISTS WITH THE AIRBAG. ( I HAVE DRIVEN THE VEHICLE LESS THAN 1500 MILES SINCE LAST DECEMBER) THIS SITUATION IS UNSATISFACTORY. MY PATIENCE HAS ENDED. OTHER THAN SELLING THE VEHICLE, WHAT ARE MY OPTIONS NOW ?

NHTSA ID

11141796

Incident

Dec 1, 2017

Mileage

38,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JACK INGRAM MERCEDES-BENZ (217 EASTERN BLVD, MONTGOMERY, AL 36117, (334) 274-4900) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11115152

Incident

Aug 1, 2018

TAKATA RECALL. MY WIFE AND I PURCHASED OUR MERCEDES BENZ 18 JULY 2017 AND WERE REQUIRED TO SIGN A DOCUMENT STATED THAT WE UNDERSTOOD THAT THE TAKATA AIR BAG WAS UNDER RECALL BUT HAD NOT BEEN REPAIRED AT THE TIME OF THE PURCHASE. THE DEALER SHIP AND MERCEDES BENZ WEB SITE ESTIMATED THE REPAIR WOULD TAKE PLACE IN MARCH 2018. DURING MARCH 2018 I CHECKED WITH MY LOCAL DEALER AND THE MERCEDES BENZ WEB SITE AND WAS INFORMED THAT THE REPAIRS WOULD TAKE PLACE IN JUNE 2018. AGAIN, AT THE END OF JUNE 2018 I CONTACTED THE DEALER AND THEY HAD NO INFORMATION ON THE RECALL REPAIR DATE. I CONTACTED MERCEDES BENZ AND WAS INFORMED THAT THE REPAIR DATE IS NOW DECEMBER 2018. I HAVE INFORMED MERCEDES BENZ, IN WRITING, THAT THE AIR BAG RECALL IS A SAFETY ISSUE AND NEEDS TO BE REPAIRED. I HAVE NOT RECEIVED AND ADDITIONAL INFORMATION. THE MANUFACTURER #: 2018030011 THE NHTSA RECALL #: 16V081 THANK YOU IN ADVANCE FOR YOUR ASSISTANCE. SINCERELY: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

NHTSA ID

11104882

Incident

Jul 18, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SCHUMACHER EUROPEAN, (480) 991-1155) WAS CALLED AND CONFIRMED THAT PARTS WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT "STILL NO AIR BAG REPLACEMENT 7/20/18" AIRBAGE RECALL FROM TAKATA UPDATED 9/25/18*JB

NHTSA ID

11101497

Incident

Feb 1, 2016

TAKATA RECALL. I HAVE MADE NUMEROUS ATTEMPTS TO HAVE MY TAKATA AIRBAGS REPLACED, ONLY TO BE TOLD BY MERCEDES THAT THERE IS NOTHING THEY CAN DO TO SPEED THIS FIX UP. I HAVE A 16 YEAR OLD SON THAT HAS STARTED TO DRIVE. I NEED THIS ISSUE FIXED IMMEDIATELY. MERCEDES IS DRAGGING THEIR FEET. I COULD HAVE MY CAR IN THE SHOP TODAY IF THEY WERE WILLING TO FIX IT.

NHTSA ID

11092311

Incident

Apr 17, 2018

MERCEDES KEEPS EXTENDING THE DATE TO REPLACE MY AIR BAGS. THEY SAY THAT CAN'T DO ANYTHING BECAUSE THE BAGS AREN'T AVAILABLE. HOW ARE THE STILL MAKING NEW CARS WITH AIRBAGS IF MY AREN'T AVAILABLE FOR REPLACEMENT? THIS HAS BEEN AN ONGOING ISSUE SINCE THE RECALL FIRST CAME OUT.

NHTSA ID

11089825

Incident

Apr 24, 2018

LOCAL DEALERSHIP WAS CONTACTED REGARDING RECALL. I WAS INFORMED THAT "THE PARTS ARE NOT IN" AND "YOU WILL BE CONTACTED WHEN WE RECEIVE THE PARTS". THIS ENTRY IS FOR DOCUMENTATION PURPOSES.

NHTSA ID

11061150

Incident

Jan 8, 2018

SAFETY RECALL ON DRIVERS SIDE AIR BAGS HAS NOT BEEN REMEDIED YET

NHTSA ID

11057470

Incident

Mar 1, 2016

THE ELECTRONIC KEY FAILS TO RECOGNIZE KEY. VEHICLE DOES NOT START, DOES NOT TURN OFF ONCE STARTED, AND TRANSMISSION SHIFTS TO PARK (P) AT SPEEDS BELOW 6MPH. THIS OCCURED WHILE DRIVING INTO DRIVEWAY AT SHOPPING CENTER, PARKING SPOT, AND MULTIPLE TIMES IN RESTRAUNT PARKING LOT. IT ALSO OCCURED AT A STOP SIGN ANS STOP LIGHT. THE START STOP ISSUE HAS BEEN OCCURING FOR AT LEAST ONE YEAR, DESPITE DEALER SERVICE AND THE SHIFT TO PARK ISSUE BEGAN A FEW WEEKS BACK.

NHTSA ID

11057264

Incident

Dec 28, 2017

Mileage

73,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SOUTH BAY (3311 PACIFIC COAST HWY, TORRANCE, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11055295

Incident

Feb 11, 2016

TAKATA RECALL

NHTSA ID

11055218

Incident

Dec 18, 2017

TAKATA RECALL. NHTSA RECALL # 16V081 (FEB. 11, 2016) AND 16V363 (MAY 25, 2016.) MANUFACTURER RECALL # 2016020003 AND 2016070003. MANUFACTURER MERCEDES-BENZ USA IS UNABLE TO REMEDY THESE SAFETY RECALLS. STATED REASON: "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." NO ESTIMATE ON WHEN REPLACEMENT AIRBAGS WILL BE AVAILABLE. MANUFACTURER HAS FAILED TO REMEDY THE SAFETY RECALL IN A TIMELY MANNER.

NHTSA ID

11052581

Incident

Dec 5, 2017