2025 Mercedes-Benz GLE 450 4MATIC

The contact owns a 2025 Mercedes-Benz GLE450 4Matic equipped with Michelin Tires, Tire Line: Primacy Tour AS, Tire Size: 275/50/R20, DOT Number: 1B9RF011X0925. While the contact's wife was driving 55 MPH, the vehicle drove over a speed bump and the rear tires jumped away from the vehicle 10–12 inches. The vehicle was taken to the dealer. The contact was informed that the issue was normal for the vehicle. The contact was informed that there was no fix for the vehicle. The contact stated that the vehicle was a safety hazard. The manufacturer was made aware of the failure, and a case was filed. The contact requested a vehicle buyback, which was denied. The failure mileage was approximately 15.

NHTSA ID

11758251

Incident

May 9, 2025

Mileage

15 mi

We were driving on Interstate 4 in Orlando and our sunroof exploded at 80 MPH

NHTSA ID

11747053

Incident

Jun 28, 2026

The turn signal flasher sound is so low that it is practically inaudible while driving and sometimes left on without notice. This confuses the cars from behind. Even worse, it confuses cars at the opposite direction in city driving. I have had a couple of incidents at busy intersection that the opposite direction car drivers thought I want to make a left turn but really not. The situation is getting more dangerous on highway driving. With the turn signal left on without hearing the audible sound, cars from behind would think that I want to change lane. Some good drivers would slow down but some aggressive drivers would speed up and pass at very high speed. One would ask the turn signal lights should be flashing. Yes, it is but its position are at the top corners on the dashboard and blocked by the steering wheel. Most of the time I would stay focused on the road rather than looking at the dashboard. I had complained this to the Mercedes dealer at Princeton NJ as well as Mercedes itself in NJ but they said that it is designed as is and the volume of the turn signal cannot be adjusted.

NHTSA ID

11730521

Incident

Jun 14, 2025

The contact owns a 2025 Mercedes-Benz GLE450 4-Matic. The contact stated that while driving at various speeds, the heads-up display was continuously flashing and failed to operate as designed. The contact stated that the failure had occurred two days after purchasing the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a dashboard mat coating failure. The dealer informed the contact that the failure was an engineering failure, and only the engineers could repair the vehicle. The dealer met with the engineers and was informed that the vehicle could be repaired in the first quarter of 2026. The contact stated that the failure persisted for a year. The contact had previously purchased a similar vehicle that the manufacturer had repurchased under the Lemon Law due to the same failure. The vehicle was not repaired. The failure mileage was approximately 75.

NHTSA ID

11715209

Incident

May 21, 2025

Mileage

75 mi

Transmission. Transmission has very rough, "jerky" shifting when downshifting and upshifting. There was a bad 'jerk" when downshifting from 5 to 4th gear. Dealer acknowledged the problem and provided a transmission software upgrade. The problem was somewhat alleviated but the transmission still exhibited rough shifting, both down and up shifting. More concerning occasionally, when turning a corner and coasting, sometimes the vehicle would surge ahead moderately because of shifting. Some criticism state that the brakes will "grab' occasionally. I originally assumed that this problem was the brakes, but after some experience realized that the rough and "jerky" shifting was responsible. I've owned many cars over my 80 years, and this is, by far, the worse performing transmission that I've experienced.

NHTSA ID

11712618

Incident

Mar 15, 2025

Complaint Noise from front end thought to be from steering gear. Cause During diagnostics of a front end noise, workshop is under the impression the noise is coming from the steering gear. Remedy If the root cause of the noise cannot be found and is seemingly from the steering rack, perform the below LI's and diagnostics. If they have been performed and the root cause still cannot be determined, a TIPS case must be opened to the Body/Chassis/Entertainment team prior to replacing the steering rack. • LI46.35‑P‑067339 ‑ "Rattling, Humming, Dry Sliding/Gravel Noise When Steering" • LI46.35‑P‑071461 ‑ "Check Tie Rod Outer Joint of Steering Gear" • LI46.10‑P‑077391 ‑ "Knocking Noise In The Area Of The Steering Gear or Steering Column Tube When Braking Or Moving Off; The Steering Wheel Can Also Be Felt To "Crack"" • Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Keep the boot clamps in case the rack is returned. • If the noise is described as "clacking" or "knocking" when moving the wheel back and forth in quick oscillations and the thrust element in the steering rack has NOT been checked yet, please perform a check and subsequent adjustment, if necessary, as detailed in AR46.20‑P‑0601ME. • Remove sway bar links and see if noise persists. • Perform NVH time‑domain noise diagnosis pointing to the steering rack as the root cause. The TIPS case must contain the following: • Video underneath the vehicle with clearly audible noise while engine is running. • Video inside the vehicle with clearly audible noise while engine is running. • Vehicle checked for history of collisions. • Vehicle history checked for other noise complaints in the area. • List of other checked components (suspension, drive line components, wheel bearings, etc...). • Along with the audible noise, does the feel/noise change through only a certain part of the steering arc sweep? • Provide the thrust element before and after readings.

Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering (see attachment). Complaint does not impact the ability to safely steer or control the vehicle. Cause Ball screw drive (KGT) of electric steering damaged by: 1. External force due to: ‑ Hitting the curb/posts with the front wheels. ‑ Driving over obstacles (e.g. pothole/ threshold/ speed bump/ gully) at an inappropriate speed. 2. Corrosion/ water ingress through a damaged boot (see attachment). ‑ Cracks (1) ‑ High pressure cleaner (2) ‑ Animal bite (3) See various examples listed in the attachments for examples of outside influence. Remedy Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Replace electric steering. Note: Steering gears replaced due to outside influence or damage must not be claimed under warranty!

Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EXAMPLE: when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double‑clicking on the button instead. This reduces the likelihood of the button being activated accidentally or unintentionally. The recoding can be carried out as follows: 1. Add SA Code O19 into VeDoc (O for Oscar, not "zero") • an XSS ticket may be necessary to add the SA code 2. Perform SCN coding of EIS N73 control unit 3. Deactivate the vehicle key (a successful deactivation is indicated by the LED lighting up 2x briefly and then 1x for a long period). 4. Place the vehicle key in the storage compartment on the key symbol and turn on the ignition. IMPORTANT: all other vehicle keys must be outside the recognition range of the vehicle when doing this! Perform steps 3 and 4 successively for all vehicle keys. Notes: 6th, 7th and 8th generation keys can be deactivated as follows: Up to modification year 22/1 by double clicking the "Lock button" As of modification year 22/1, by press and holding the “Lock button", then double‑click the “Unlock button" at the same time. On model series 167, the storage compartment with the key symbol is located in the armrest. The SCN coding from the EZS is only transferred correctly to the vehicle key under the following conditions: Only one vehicle key is located in the vehicle, this key has been deactivated and it is positioned on the marking in the storage compartment for the data transfer. The costs for this adaptation are to be borne by the customer. For the newer BR 174, 178, 244, 248, 520, and 540, a software update must be initiated, as there is no way to perform SCN coding.

Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("‑ ‑"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. NOTE: • Verify that the concern falls under one of the attachment videos. If not, then it is outside of the scope of this LI. • This also does not cover "Traffic Sign Inoperative" messages on the instrument cluster. Cause There are two identified reasons for this concern: 1. Country code information stored incorrectly at a particular geographic latitude range. 2. Incorrect reference data when the vehicle is started and a GPS signal is not immediately available. Remedy Update head unit software to latest version and the re‑check function in the same location. If vehicle is still exhibiting one of the symptoms as described exactly as in the complaint section or as shown in the video attachments, open a TIPS case to the Body/Chassis/Entertainment inbox with the following: • Video of the concern. • Exact location (latitude and longitude is best)

Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics. Cause Various root causes Remedy See attached diagnostic guide.

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Information: Please refer to this document in the warranty claim and, after completing diagnosis, select the damage code corresponding to the component part that caused the problem. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!