Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2010 Mercedes-Benz GLK350 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
STEERING COLUMN MODULE ELECTRICAL CAUSING THE CAR INOPERATIVE. I TURNED THE IGNITION AND NO SOUND. THE DASHBOARD DID NOT LIGHT UP. I COULD NOT GET THE CAR TOWED BECAUSE THE WHEEL LOCKED. I HAD TO REQUEST A TOW THAT HANDLES THIS TYPE OF ISSUE.
THE EIS (IGNITION SWITCH) FAILED. THIS CAUSED THE VEHICLE TO HAVE A NO-START CONDITION. THE VEHICLE WAS BACKED IN, TURNED OFF, STATIONARY, AND WOULD NOT START AFTER TRYING TO RESTART THE VEHICLE.
RECEIVED RECALL NOTICE
SEE ATTACHED LETTER
ON 4/24/16, A TOYOTA REAR ENDED ME AND PUSHED ME INTO THE VEHICLE IN FRONT OF ME. THE DAMAGE WOULD HAVE BEEN REPAIRABLE UNTIL MY CAR CAUGHT ON FIRE. IT LOOKED LIKE IT STARTED IN THE INSIDE ABOVE THE GAS TANK AREA, BUT THE MAN WORKING AT THE IMPOUND LOT THE NEXT DAY SAID IT LOOKED ELECTRICAL. EITHER WAY, THE IMPACT SHOULD NOT CAUSE A MERCEDES TO CATCH ON FIRE. I WAS ON A CITY STREET STOPPED AT A STOPLIGHT.
ELECTRICAL SYSTEM WARNING LIGHT CAME ON SEVERAL TIMES DURING A RETURN WEEKEND TRIP WHILE TRAVELING ON IH 35 AT APPROXIMATELY 65MPH FOR SRS CONTROL UNIT MALFUNCTION. THE MESSAGE LIGHT COMPLETELY LIT UP SEVERAL TIMES AND WARNED THAT THE SRS CONTROL WAS MALFUNCTIONING AND SHOULD BE TAKEN CARE OF AS SOON AS POSSIBLE BECAUSE IT COULD CAUSE GREAT HARM IN CASE OF AN ACCIDENT OR SUDDEN STOP. I WAS VERY AFRAID DURING THIS RETURN TRIP AND WAS HAPPY I WAS LESS THAN AN HOUR FROM HOME. I IMMEDIATELY CALLED THE MB DEALER TO SCHEDULE AN APPOINTMENT TO TAKE CARE OF THE PROBLEM. THE DEALER CONFIRMED THE PROBLEM AND REPAIRED THE SRS PROBLEM ON MY VEHICLE ON 8/27/2015. I RECEIVED A NOTICE BY EMAIL ON DECEMBER 17, 2015 AND ADDITIONALLY RECEIVED A (IMPORTANT SAFETY RECALL 2015110002 INTERIM NOTICE TO REPLACE SRS CONTROL UNIT ALONG WITH MY VIN#, NHTSA RECALL# 15V711) FROM THE MANUFACTURER CONFIRMING THE PROBLEM ON DECEMBER 28, 2015. AND IMMEDIATELY CALLED THE DEALERSHIP TO DISCUSS A MONETARY REFUND AND WAS TOLD THAT I MUST WAIT FOR A SECOND LETTER BEFORE THEY COULD ISSUE OR DISCUSS A REFUND FOR THE REPLACEMENT REPAIR I PAID FOR. TO DATE, I HAVE NOT RECEIVED ANY FOLLOW UP FROM THE DEALERSHIP .I WOULD LIKE TO KNOW WHEN I WILL RECEIVE THE SECOND NOTICE AND/WHAT OTHER STEPS ARE AVAILABLE TO BE COMPENSATED BY REFUND.
STEERING WHEEL LOCK FAILURE AND IT IS KNOWN TO BE A VERY COMMON PROBLEM ON THESE CARS AND NEED TO BE ADDRESSED
INTERMITTENT WARNING "CHECK RIGHT TAIL AND BRAKE LIGHT" I CHECK AND LIGHT NOT FUNCTIONING; MESSAGE DISAPPEARS, LIGHTS WORK AND THEN REPEATS WITH LIGHT NOT FUNCTIONING. ADDITIONALLY CAR FAILS TO START ON SEVERAL OCCASIONS. HAS BEEN IN SHOP 3 DAYS. NOT SURE IF IT IS WIRING HARNESS FAULTY, CIRCUIT BOARD, PERHAPS HARNESS OR SOCKETS BURNT, MELTED. NOTE THAT THIS PROBLEM IS RAMPANT IN ONLINE REPORTING. MERCEDES REPORTS NO RECALLS.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .