2010 Mercedes-Benz GLK350 Problems

The contact owns a 2010 Mercedes-Benz GLK350. The contact stated while driving 60 MPH, the airbags warning light illuminated and remained illuminated. The contact stated that the VIN was not included in NHTSA Campaign Number: 19V010000 (Air Bags). The local dealer was contacted but provided no assistance. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

My 2010 glk 350 4matic first while taking my daughter to school one day my dashboard lights up and start making a alert sound ,my dashboards reads steering wheel malfunction/abs/ebs brake inoperative. Had it diagnosed and service tech couldn't find the problem related to this . He try to get me to fix my sterring wheel pump and coolant fan!! Idk I didn't let the device tech do any work . I saw on you tube how to do a left right sterring wheel and the service code disappeared it been two weeks and it hasn't came on all.now I got another service code srs airbag 2 malfunction/inoperative!! .when car is on it shows that air bag 2 isn't on !! This has to be a manufacturer error since not even the service tech knew what exactly trigger this to show on my dashboard.

Extremely Urgent Safety Warning! Similar to the the passenger fuel filter extended warranty on the passenger side, the driver's side plastic fuel filter pump is obviously visably defective and forming a large crack, thereby leaking a significant amount gasoline into the back seat, with much also draining out the bottom of the vehicle. Additionally, the metal studs securing the filter are painted, making removal of the filter difficult without breaking the studs. No warning lamps or messages.

Gas leak when filling tank with fuel. Last year I had fuel pump replacement Smells like gas in my garage and I noticed leak This is not good

I just had my vehicle in the shop for starting problem and oil leak. The former mercedes mechanic told me about my subframe having holes in it and the rear wheel moving forward and back during braking. I'm taking it to the dealership for replacement, but I'm upset knowing that I just took a 1400 mile trip with this problem on my vehicle with family in the vehicle and it could have been catastrophic for us all. I've received no notice of the 20 year extended warranty on this vehicle, but a notice of the Takata airbag issue was received recently by me. Not notifying me is irresponsible. I hope everyone gets this repaired before a life is lost.

Corrosión en toda la parte trasera (subframe) que sujeta la suspensión haciendo el carro inestable a la hora de detener el automóvil, y apaga los sistemas ABS,ESP. lo cual lo hace mas peligrosa la conducción. Si Toyota hizo el cambio en sus vehículos con por que mercedes benz deberia comprometerse a repara esta parte. Ya que es un riesgo a la seguridad.

While driving I was unable to come to a complete stop….while breaking the vehicle would pull to the side and keep moving into traffic 😞

TAKATA RECALL: GOOD CAR INTO SOUTH BAY MERCEDES FOR SRS REPLACEMENT AS INSTRUCTED ON RECALL LETTER. SERVICE ADVISOR INITIALLY TOLD ME TO PAY FOR DIAGNOSTIC PRIOR TO MOVING FORWARD, BUT AFTER I INSISTED THAT THE ISSUE WAS RELATED TO A RECALL NOTICE, I WAS TOLD THE REPLACEMENT OF THE SRS MODULE WOULD BE FREE OF CHARGE. AFTER COMPLETED, ADVISOR SHOWED ME THAT THE WARNING WAS NO LONGER ACTIVE AS THE PROBLEM WAS FIXED; AS SOON AS I LEFT THE LOT, THE SRS WARNING REAPPEARED SO I RETURNED. SERVICE ADVISOR INSTRUCTED ME TO THEN PAY FOR A DIAGNOSTIC AS PREVIOUSLY SUGGESTED BECAUSE IT WAS UNRELATED TO THE RECALL. SERVICE ADVISOR, ROGER, WOULD NOT INSPECT VEHICLE ANY FURTHER WITHOUT COLLECTING PAYMENT. ON THE DRIVE HOME, CAR WAS SMOKING; DISCOVERED OIL ALL OVER THE ENGINE ONCE I ARRIVED AT MY DESTINATION (OIL CHANGE PERFORMED AS WELL). NO RECOURSE AFTER CONTACTING SOUTH BAY MERCEDES-BENZ.; MANAGER NOT AVAILABLE. I NEED IMMEDIATE ASSISTANCE AS THIS IS A SAFETY ISSUE THAT IS NOT BEING ADDRESSED BY MB USA.

Corrosión en toda la parte trasera (subframe) que sujeta la suspensión haciendo el carro inestable a la hora de detener el automóvil, y apaga los sistemas ABS,ESP. lo cual lo hace mas peligrosa la conducción. Si Toyota hizo el cambio en sus vehículos con por que mercedes benz deberia comprometerse a repara esta parte. Ya que es un riesgo a la seguridad.

Subframe of the car rusted and rotted from inside out. to the point of rear suspension completely detached from subframe. it caused my car to fish tail and lose control under even slow breaking conditions. once we discovered the problem we were told the car was a death trap and was absolutely unsafe to operate. we found out this is a common problem for this MB model type. the problem was already under recall in Europe. there are thousands of existing owner complains about the exact same issue. MB USA initially refused to acknowledge the problem, but on 2/14/2023 they sent a memo to all US dealers to repair rotted subframe for free under "extended warrantee". however, they refused to pay for the full repair even after dealership specifically informed them that it was not possible to complete the repair without replacing thrust arm and rod, which were damaged due to the Subframe failure. this incident endangered me and my family, cost $2000+ out of pocket for repairs in addition to the loss of access to my vehicle for at least 3 weeks.

STEERING COLUMN MODULE ELECTRICAL CAUSING THE CAR INOPERATIVE. I TURNED THE IGNITION AND NO SOUND. THE DASHBOARD DID NOT LIGHT UP. I COULD NOT GET THE CAR TOWED BECAUSE THE WHEEL LOCKED. I HAD TO REQUEST A TOW THAT HANDLES THIS TYPE OF ISSUE.

THE EIS (IGNITION SWITCH) FAILED. THIS CAUSED THE VEHICLE TO HAVE A NO-START CONDITION. THE VEHICLE WAS BACKED IN, TURNED OFF, STATIONARY, AND WOULD NOT START AFTER TRYING TO RESTART THE VEHICLE.

After breaking hard the vehicle started to pull left and the rear felt like it had locked up. I took it immediately to my local mechanic who diagnosed a prematurely rotted out subframe. I am in the process of having MB review and quote for the repair.

I had my 2010 Mercedes GLK in for B service today (Jan. 3, 2023), and the repair team inspected the vehicle and informed me that I have a RUST HOLE approximately 1" x 2" in size located adjacent to an attachment point for the wheels in the REAR SUBFRAME. If it breaks, it could cause the vehicle to become difficult to control. Additionally, they informed me that the BRAKE LINES are also RUSTING/WEAKENING. If the brakes fail while driving it could cause loss of control of the vehicle. Since these are hidden parts that I typically can't see, I had no warning that there was anything wrong until I had it in for routine maintenance. I have the invoice for the oil change, with a notation from the repair team regarding these parts. The vehicle is available for inspection should it be necessary.

On [XXX], my mother was driving our 2010 Mercedes-Benz GLK 350 to work around 6:30 AM when the vehicle suddenly caught on fire without warning. The car was completely destroyed in the fire. Thankfully, she was able to exit safely. After doing research online, we found many reports of 2010 GLK 350 models catching fire due to fuel system issues and leaks, which appear to be common with this year and model. We were surprised to learn that our VIN currently shows no active recalls, even though the issue seems widespread. We can provide photos of the car before and after the fire, towing documentation, and the police/fire report. The cleanup and towing bills have been expensive, and we are filing this report so NHTSA can investigate whether this is a safety defect that should result in an official recall. Vehicle: 2010 Mercedes-Benz GLK 350 Incident Date: [XXX] Location: Mountville, PA VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On September 20, 2021, my steering wheel locked will driving into shopping center in Stockton, CA., I called AAA towing service to tow my car to Mercedes-Benz of Stockton for repairs. I'm glad to say no one was behind me while driving. It locked without any notice, near by customers to the center pushed my car to safety. Thank you.

THE SCREEN GOES OUT GOES BLACK GETS HOT AND OVER HEATED

TAKATA RECALL AFTER APPROXIMATELY 2 YEARS AFTER NOTIFICATION, THE IDENTIFIED PROBLEMS HAVE STILL NOT BEEN RESOLVED. HEADLIGHTS - NORMAL HEADLIGHT OPERATION DOES NOT PROVIDE SUFFICIENT ILLUMINATION OF THE ROAD.

I took my MB in for service to have alternator replaced. After it was finished service did a multipoint inspection on vehicle and keep in mind I have had my car in for service before and if there had been a multi inspection wouldn't this have been seen before now? This report includes Rear sub Frame rusted & broke, rear brake lines rusted, fault code for intake manifold flap malfuntion, actuator arms broke, engine misfire on cylinders 3-5. Recommended Services is to replace transmission mounts, left engine mount, right engine mount, rear sub frame, rear brake llines, intake manifold. diagnose misfires. All of this and I was never notified of any issues before now and its only been a year since my car was in before. I was also told I didn't need an oil change and my brakes were only making noise because of wear!? And due to the issue I was also told to be very careful when I do drive! Total cost for this is $11,996.85 So I feel that MB is liable for this as there has not been any recommendation s before now. I had $2,081. worth of work done February 5th 2019 and the underbody of vehicle was inspected so why was this not caught then?

AFTER ONLY 7 YEARS OF OWNING THE 2010 MB GLK 350, BOTH THE ENGINE MOUNTS AND TRANSMISSION MOUNTS NEEDED TO BE REPLACED AT AN ESTIMATED COST OF $3000.00 AT THE DEALERSHIP. THE CAR HAS LESS THAN 50,000 MILES ON IT, MOSTLY CITY DRIVING. THIS CAN PRESENT A SAFETY HAZARD IF YOU ARE DRIVING YOUR VEHICLE IN HIGH SPEEDS; THE ENGINE MAY SHIFT AND BOUNCE ABOUT SO VIOLENTLY THAT VARIOUS PARTS WILL FLY OFF. CONDITION MOSTLY SEEN IN HIGH MILEAGE CARS.

The tires were purchased from NTB in August 2022. I noticed a bubble on the side of the tire 3 April. We contact NTB in Columbia,MD because we purchased them from the location and they were also put on at the location. They stated, we can purchase a new tire but there was nothing they could do. We purchased the tire from Walmart.com and took it into the Walmart Tire and Lube. The technician Kevin replaced the olde tire with the new and asked why didn’t we get a free replacement tire from wherever it was purchased from since it was a new tire and defective. We asked him to show us a defect and he showed a small slit inside the tire which caused the tire bubble. He then brought it back to us and placed it in our trunk to give back to NTB. NTB declined to replace the tire stating it was a Pirelli issue and we needed to contact them.

CONTINENTAL TIRES-I HAVE HAD FAILURES OF 3 TIRES ON A NEW CAR, A MERCEDES E350 4MATIC, EQUIPPED WITH CONTINENTAL 245/40/18 TIRES. TWO TIRES HAD WEAK SIDEWALL AND BLEW OUT AFTER HITTING POTHOLES AT LOW SPEEDS. THE LAST HAD A BUBBLE IN THE SIDEWALL. *TR

On [XXX], my mother was driving our 2010 Mercedes-Benz GLK 350 to work around 6:30 AM when the vehicle suddenly caught on fire without warning. The car was completely destroyed in the fire. Thankfully, she was able to exit safely. After doing research online, we found many reports of 2010 GLK 350 models catching fire due to fuel system issues and leaks, which appear to be common with this year and model. We were surprised to learn that our VIN currently shows no active recalls, even though the issue seems widespread. We can provide photos of the car before and after the fire, towing documentation, and the police/fire report. The cleanup and towing bills have been expensive, and we are filing this report so NHTSA can investigate whether this is a safety defect that should result in an official recall. Vehicle: 2010 Mercedes-Benz GLK 350 Incident Date: [XXX] Location: Mountville, PA VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

WE HAVE HAD CONTINUING PROBLEMS WITH THE CONTROL BUTTONS ON THE WINDOWS,TEMP CONTROLS, LIGHTS, ETC. LOSING THEIR PAINTED COVERING/DELAMINATING. MERCEDES HAS SAID THAT THIS IS AN ENVIRONMENTAL PROBLEM DUE TO HAND LOTION AND/OR AIR FRESHENERS AND NOT A DEFECT. WE'VE HAVE MANY CARS OVER MANY YEARS AND WE'VE NEVER HAD THIS PROBLEM OCCUR BEFORE. APPARENTLY MERCEDES HAS RECOGNIZED THE PROBLEM AND SENT A SERVICE ADVISORY TO THEIR REPAIR ENTITIES BUT THEY ARE REFUSING TO ACKNOWLEDGE THIS AS A DEFECT. THIS IS A SAFETY PROBLEM AS THE LETTERS AND WORDS ON THE BUTTONS BECOME ILLEGIBLE FORCING THE DRIVER TO TAKE THEIR ATTENTION FROM ROAD TO TRY AND OBTAIN THE REQUIRED ACTION. *TR CONSUMER STATED THAT TRANSMISSION FAILED AT 85,847 MILES. CONSUMER HEARD A FAN-LIKE NOISE COMING FROM THE TRANSMISSION. THERE WAS METAL IN THE TRANSFER CASE. THE TRANSMISSION WAS REPLACED AND THE COOLER AND TORQUE CONVERTER WERE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ASSISTANCE. *DL

On [XXX], my mother was driving our 2010 Mercedes-Benz GLK 350 to work around 6:30 AM when the vehicle suddenly caught on fire without warning. The car was completely destroyed in the fire. Thankfully, she was able to exit safely. After doing research online, we found many reports of 2010 GLK 350 models catching fire due to fuel system issues and leaks, which appear to be common with this year and model. We were surprised to learn that our VIN currently shows no active recalls, even though the issue seems widespread. We can provide photos of the car before and after the fire, towing documentation, and the police/fire report. The cleanup and towing bills have been expensive, and we are filing this report so NHTSA can investigate whether this is a safety defect that should result in an official recall. Vehicle: 2010 Mercedes-Benz GLK 350 Incident Date: [XXX] Location: Mountville, PA VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TAKATA RECALL I HAVE BEEN CALLING MY DEALERSHIP SINCE I GOT A NOTICE THERE WAS A PROBLEM WITH THE TAKATA AIRBAGS AND NOTHING IS BEING DONE. I CANNOT GET AN ANSWER AS TO WHEN THEY INTEND TO REPLACE THEM. THEY ARE NOT DOING ANYTHING TO REMEDY THE PROBLEM, AND ARE EVASIVE WHEN YOU QUESTION THEM. MOREOVER THE PERRILLI TIRES ON MY CAR ARE CONSTANTLY GOING FLAT. I HAVE HAD TO REPLACE 13 TIRES. AND MY CAR HAS ONLY 44,000 MILES. THEY BLOW UP WHILE I AM DRIVING...IT'S NEVER A SLOW LEAK.

AFTER ONLY 7 YEARS OF OWNING THE 2010 MB GLK 350, BOTH THE ENGINE MOUNTS AND TRANSMISSION MOUNTS NEEDED TO BE REPLACED AT AN ESTIMATED COST OF $3000.00 AT THE DEALERSHIP. THE CAR HAS LESS THAN 50,000 MILES ON IT, MOSTLY CITY DRIVING. THIS CAN PRESENT A SAFETY HAZARD IF YOU ARE DRIVING YOUR VEHICLE IN HIGH SPEEDS; THE ENGINE MAY SHIFT AND BOUNCE ABOUT SO VIOLENTLY THAT VARIOUS PARTS WILL FLY OFF. CONDITION MOSTLY SEEN IN HIGH MILEAGE CARS.

THIS IS A 5 YEAR OLD VEHICLE WITH 57000 MILES AND THE TRANSMISSION NEEDS REPLACED. I HAVE RESEARCHED ONLINE AND HAVE FOUND NUMEROUS PEOPLE REPORTING SAME PROBLEM WITH SAME VEHICLE AT AROUND SAME MILEAGE. MAKES ME THINK THERE IS SOME FUNDAMENTAL PROBLEM WITH THE VEHICLE THAT MB HAS FAILED TO ACKNOWLEDGE AND FIX. THE REPAIR WILL COST OVER $6000 WHICH IS AROUND THE SAME COST OTHERS HAVE REPORTED ONLINE. IT JUST SEEMS TOO COINCIDENTAL TO ME THAT SO MANY PEOPLE HAVE HAD SAME PROBLEM WITH THIS VEHICLE WITH THE SYMPTOMS BEING THE SAME AT AROUND THE SAME MILEAGE. MIGHT BE SOMETHING TO LOOK INTO AND HOLD MB ACCOUNTABLE FOR. ISN'T THIS THE KIND OF THING THAT DRIVES RECALLS? *TR

PASSENGER SIDE SEAT WARMER OVERHEATING WHEN TURNED ON VERY HOT TO TOUCH AND CAUSING SMOKE IN CABIN.

THE REAR PASSENGER DOOR BEHIND THE DRIVER DOES NOT UNLOCK. THIS CONDITION IS RANDOM AT BEST, IT MAY STAY LOCKED FOR A WEEK AND THEN UNLOCK NORMALLY FOR A FEW DAYS AND THEN RETURN TO THE LOCKED STATE. *TR

WE HAVE HAD CONTINUING PROBLEMS WITH THE CONTROL BUTTONS ON THE WINDOWS,TEMP CONTROLS, LIGHTS, ETC. LOSING THEIR PAINTED COVERING/DELAMINATING. MERCEDES HAS SAID THAT THIS IS AN ENVIRONMENTAL PROBLEM DUE TO HAND LOTION AND/OR AIR FRESHENERS AND NOT A DEFECT. WE'VE HAVE MANY CARS OVER MANY YEARS AND WE'VE NEVER HAD THIS PROBLEM OCCUR BEFORE. APPARENTLY MERCEDES HAS RECOGNIZED THE PROBLEM AND SENT A SERVICE ADVISORY TO THEIR REPAIR ENTITIES BUT THEY ARE REFUSING TO ACKNOWLEDGE THIS AS A DEFECT. THIS IS A SAFETY PROBLEM AS THE LETTERS AND WORDS ON THE BUTTONS BECOME ILLEGIBLE FORCING THE DRIVER TO TAKE THEIR ATTENTION FROM ROAD TO TRY AND OBTAIN THE REQUIRED ACTION. *TR CONSUMER STATED THAT TRANSMISSION FAILED AT 85,847 MILES. CONSUMER HEARD A FAN-LIKE NOISE COMING FROM THE TRANSMISSION. THERE WAS METAL IN THE TRANSFER CASE. THE TRANSMISSION WAS REPLACED AND THE COOLER AND TORQUE CONVERTER WERE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ASSISTANCE. *DL

TAKATA RECALL: GOOD CAR INTO SOUTH BAY MERCEDES FOR SRS REPLACEMENT AS INSTRUCTED ON RECALL LETTER. SERVICE ADVISOR INITIALLY TOLD ME TO PAY FOR DIAGNOSTIC PRIOR TO MOVING FORWARD, BUT AFTER I INSISTED THAT THE ISSUE WAS RELATED TO A RECALL NOTICE, I WAS TOLD THE REPLACEMENT OF THE SRS MODULE WOULD BE FREE OF CHARGE. AFTER COMPLETED, ADVISOR SHOWED ME THAT THE WARNING WAS NO LONGER ACTIVE AS THE PROBLEM WAS FIXED; AS SOON AS I LEFT THE LOT, THE SRS WARNING REAPPEARED SO I RETURNED. SERVICE ADVISOR INSTRUCTED ME TO THEN PAY FOR A DIAGNOSTIC AS PREVIOUSLY SUGGESTED BECAUSE IT WAS UNRELATED TO THE RECALL. SERVICE ADVISOR, ROGER, WOULD NOT INSPECT VEHICLE ANY FURTHER WITHOUT COLLECTING PAYMENT. ON THE DRIVE HOME, CAR WAS SMOKING; DISCOVERED OIL ALL OVER THE ENGINE ONCE I ARRIVED AT MY DESTINATION (OIL CHANGE PERFORMED AS WELL). NO RECOURSE AFTER CONTACTING SOUTH BAY MERCEDES-BENZ.; MANAGER NOT AVAILABLE. I NEED IMMEDIATE ASSISTANCE AS THIS IS A SAFETY ISSUE THAT IS NOT BEING ADDRESSED BY MB USA.