2004 Mercury Monterey Transmission Problems

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. IN ADDITION, THE VEHICLE FAILED TO SWITCH INTO THE PARK POSITION. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS 105,000.

NHTSA ID

10788587

Incident

Nov 3, 2015

Mileage

105,000 mi

MY 2004 MERCURY MONTEREY HAD A RECALL JOB DONE ON THE TRANSMISSION REPLACING THE TORQUE CONVERTER APPROXIMATELY TWO MONTHS AGO. I WAS DRIVING HOME FROM CHURCH TODAY, AND THE TRANSMISSION STOPPED WORKING. MY FAMILY ENDED UP STRANDED. IT WAS LUCKY FOR US THAT THE STREET WASN'T BUSY SO THAT WE DIDN'T HAVE AN ACCIDENT. *TR THE CONSUMER WAS INFORMED THE PROBLEM WAS COMPLETELY UNRELATED FROM THE PREVIOUS TRANSMISSION REPAIR. UPDATED 04/01/13

NHTSA ID

10499869

Incident

Feb 24, 2013

Mileage

99,265 mi

2004 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO RECALL NOTICE CONCERNING TRANSMISSION TORQUE CONVERTER DEFECT *TGW THE CONSUMER STATED HE RECEIVED A RECALL NOTIFICATION ON MARCH 29, 2012. THE NOTICE STATED HE WOULD BE NOTIFIED AGAIN BY MAIL WHEN THE PARTS WOULD BE AVAILABLE. HOWEVER, ON JULY 23, 2012, THE CONSUMER SUDDENLY LOST ALL POWER TO THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLE WAS TOWED TO THE DEALER, WHERE AN INSPECTION REVEALED WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER. THE DEALER INFORMED THE CONSUMER IT WOULD TAKE A WEEK TO COMPLETE THE REPAIRS. HOWEVER, A WEEK TURNED INTO A MONTH. THE VEHICLE WAS FINALLY RETURNED TO THE CONSUMER ON AUGUST 24, 2012. *JB

NHTSA ID

10474861

Incident

Jul 23, 2012

TL* THE CONTACT OWNS 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A SUDDEN LOSS OF TRANSMISSION POWER. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION: TORQUE CONVERTER); HOWEVER THE PART WAS UNAVAILABLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. ...UPDATED 09/12/12 *BF THE CONSUMER STATED THE TORQUE CONVERTER WAS REPLACED ON AUGUST 8,2012. UPDATED 09/18/12. *JB

NHTSA ID

10468929

Incident

Jun 1, 2012

Mileage

180,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED, THERE WAS A RAPID INCREASE IN THE ENGINE RPMS BUT THE VEHICLE DID NOT ACCELERATE FURTHER. THE CONTACT DISENGAGED THE CRUISE CONTROL AND APPLIED PRESSURE TO THE ACCELERATOR PEDAL. THE VEHICLE DID NOT ACCELERATE WHEN THE CONTACT APPLIED THE ACCELERATOR PEDAL, BUT THERE WAS AN INCREASE IN THE ENGINE RPMS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND WAS IN THE PROCESS OF HAVING THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE FAILURE MILEAGE WAS 118,000. THE CONSUMER STATED THE VEHICLE LOST ALL FORWARD ACCELERATION ON THE INTERSTATE WHILE DRIVING 70 MPH. THE CONSUMER STATED WHEN HE ARRIVED HOME, THERE WAS A RECALL LETTER IN THE MAIL. HOWEVER, THERE WERE NO PARTS AVAILABLE. UPDATED 07/31/12

NHTSA ID

10462056

Incident

Jun 17, 2012

Mileage

118,000 mi

2004 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO A DEFECTIVE TRANSMISSION *TGW THE CONSUMER STATED HE NOTICED THE TRANSMISSION WAS STARTING TO SLIP. IN MAY OF 2008 THE VEHICLE WOULD NOT GO FORWARD OR BACKWARD. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE TRANSMISSION WAS REPLACED AT A COST OF $ 1985.00. THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL REGARDING THE DEFECTIVE TRANSMISSION. THE NOTICE ALSO STATED IF THE TORQUE CONVERTER HAD ALREADY BEEN REPLACED, THAT ADDRESSED THE SPECIFIC ISSUE, HE MAY BE ELIGIBLE FOR REIMBURSEMENT. *JB

NHTSA ID

10460497

Incident

May 2, 2008

Mileage

51,162 mi

LOST OF POWER WHILE UNDER WAY(ENGINE WAS RUNNING). THE VEHICLE WILL NOT ENGAGE INTO GEAR. NO CODES. DEALER REPLACED TORQUE CONVERTER FIXED PROBLEM. PART # 685FPLS. RECALL # 12V0060000 FORD RECALL # 11S25. NOTIFIED DEALER WILL BE SUBMITTING REIMBURSEMENT IN THE SECOND QUARTER OF 2012 . *TR

NHTSA ID

10451620

Incident

Apr 9, 2009

Mileage

55,501 mi

ACCELERATING AWAY FROM TRAFFIC SIGNAL, VEHICLE ACCELERATED NORMALLY UP TO 20-25MPH AND THEN TRANSMISSION TOTALLY FAILED. NO WARNING, NO SYMPTOMS. *KB

NHTSA ID

10429316

Incident

Oct 8, 2011

Mileage

64,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE STOPPED MOVING WITHOUT ANY WARNING. THE CONTACT MENTIONED THAT THE ENGINE WAS RUNNING. THE FAILURE AND CURRENT MILEAGE WAS 40,000. THE CONSUMER STATED THE VEHICLE WOULD NOT MOVED, EVEN THOUGH THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS TOWED TO A REPAIR SHOP, WHERE THE CONSUMER WAS INFORMED THE VEHICLE NEEDED A TRANSMISSION. ACCORDING TO THE DEALER INVOICE, THERE WERE METAL SHAVING IN THE PAN, AND THE OIL PUMP/TORQUE CONVERTER FAILED. UPDATED 11/04/11

NHTSA ID

10422954

Incident

Aug 31, 2011

Mileage

40,000 mi

WITHOUT WARNING (LIGHTS, NOISES, MESSAGES) OUR 2004 MERCURY MONTEREY, WITH ONLY 67K MILES, WOULD NOT GO INTO REVERSE. WHEN WE THEN TRIED TO PUT IT INTO DRIVE, IT WOULD NOT GO FORWARD. WHEN SWITCHED BACK TO REVERSE, IT THEN WENT FORWARD! LUCKILY OUR SERVICE GARAGE IS ONLY A FEW BLOCKS AWAY. ...SO IT ONLY TOOK US A COUPLE OF HOURS TO GET IT THERE. MECHANIC FOUND MAGNET IN TRAY COVERED WITH NOT ONLY METAL SHAVINGS, BUT ALSO LARGER CHUNKS OF METAL. LUCKILY THIS HAPPENED IN OUR ALLEY, SO THERE WERE NO TRAFFIC ISSUES TO DEAL WITH AND NO ONE GOT HURT. *TT

NHTSA ID

10421562

Incident

Aug 25, 2011

Mileage

67,000 mi

TRANSMISSION FAILED AT 101,000 MILES ON 2004 MERCURY MONTEREY MINI-VAN. THE TRANSMISSION FAILED WITH NO PRIOR WARNING OR OCCURRENCES - ALL FLUIDS AND FILTERS HAVE BEEN CHANGED EVERY 30,000 MILES SINCE VAN WAS PURCHASED AT 40,000 MILES ON ODOMETER. THIS SUBSEQUENT FAILURE INCLUDED THE VEHICLES IMMOBILITY/LOSS OF POWER TO TRANSMISSION EVEN WHEN IN GEAR. THIS FAILURE REQUIRES THAT THE TRANSMISSION BE COMPLETELY REBUILT AT A EXPENSE OF $2500 - ASSUMED THAT THE CAUSE OF FAILURE IS DUE TO EXCESSIVE METAL IN FLUID FROM FAILURE OF TORQUE CONVERTER. *TR

NHTSA ID

10420148

Incident

Aug 16, 2011

Mileage

101,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT ALTHOUGH HE ATTEMPTED TO SHIFT GEARS, THE TRANSMISSION FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 85,890 AND THE CURRENT MILEAGE WAS 86,150.

NHTSA ID

10417660

Incident

Jul 13, 2011

Mileage

85,890 mi

ON SATURDAY JULY 2, 2011 WE WERE DRIVING OUR 2004 MERCURY MONTEREY FROM THE UPPER PENINSULA OF MICHIGAN TO OUR HOME IN OHIO. MY WIFE, THREE CHILDREN, AND I THOUGHT WE HAD A DAY OF DRIVING AHEAD OF US AND THEN THE VACATION WOULD BE OVER. SUDDENLY, WITHOUT ANY WARNING, ON THE HIGHWAY NEAR GAYLORD MICHIGAN THE ENGINE CONTINUED TO RUN BUT THE CAR WAS NOT BEING PULLED FORWARD. ALL WE COULD DO WAS COAST TO THE SIDE OF THE ROAD. OUR VAN HAS ONLY 67,000 MILES ON IT AND HAS NEVER HAD ANY KIND OF TRANSMISSION PROBLEM. THERE WERE NO CHECK ENGINE OR ANY OTHER WARNING LIGHTS. WE HAD THE VAN TOWED TO A REPAIR SHOP, AND THEY TOLD US THE TRANSMISSION WAS BAD AND THAT THIS IS A KNOWN PROBLEM WITH THIS FORD MERCURY MONTEREY. SINCE IT WAS SATURDAY JULY 2 WE HAD TO WAIT THREE DAYS (SINCE MONDAY WAS JULY4TH) TO EVEN GET A QUOTE ON A REBUILT TRANSMISSION. ALL THE RENTAL CAR COMPANIES WERE ALSO CLOSED UNTIL TUESDAY. WE FINALLY GOT THE CAR BACK ON FRIDAY JULY 8TH WITH A REBUILT JASPER BRAND TRANSMISSION IN IT FOR A COST OF $3,422 PLUS A HOTEL, TOW, RENTAL CAR, ETC. THROUGH RESEARCH ON THE INTERNET I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM WITH FORD FREESTAR AND MERCURY MONTEREY MINIVANS. *KB

NHTSA ID

10416985

Incident

Jul 2, 2011

Mileage

67,225 mi

ON 7/25/11 I WAS ON MY WAY TO WORK AND WITHOUT ANY PROBLEMS, MY 2004 MERCURY MONTEREY JUST WOULDN'T GO INTO GEAR. I HAD TO TOW MY VEHICLE TO THE REPAIR SHOP WHICH NOTIFIED ME THAT THE TORQUE CONVERTER HAD TO BE REPLACED. *KB

NHTSA ID

10416637

Incident

Jul 25, 2011

Mileage

142,921 mi

WE WERE DRIVING OUR 2004 MERCURY MONTEREY WITH ONLY 50,000 MILES ON IT, DOING ABOUT 40 MPH WHEN ALL OF A SUDDEN, WITHOUT ANY WARNING SIGNS, THE RPMS INCREASED AND THE VEHICLE STOPPED ACCELERATING. IT ACTED LIKE IT WAS IN NEUTRAL. WE WERE ABLE TO DRIFT OFF THE ROAD ONTO THE SHOULDER AND DISCOVERED WE HAD LOST ALL THE GEARS IN OUR VAN. THANK GOD NO ONE WAS HURT, BUT THE 4 ADULTS AND 3 CHILDREN UNDER 2 WERE STRANDED ON THE SIDE OF A ROAD IN THE MIDDLE OF NOWHERE 3 1/2 HOURS FROM HOME. *KB

NHTSA ID

10413412

Incident

Jul 13, 2011

Mileage

50,500 mi

WAS DRIVING VEHICLE ON U.S. 10 IN MICHIGAN ON SATURDAY JULY 2, AT 77MPH. PULLED INTO LEFT LANE TO PASS SLOWER TRAFFIC & TACHOMETER SPUN BUT THERE WAS NO POWER - VEHICLE WAS COASTING WITH WHAT APPEARED TO BE NO CONNECTION BETWEEN THE ENGINE & THE TRANSMISSION. COASTED SAFELY TO THE SHOULDER & CALLED A TOW TRUCK. VEHICLE WAS SERVICED IN MT. PLEASANT, MI. DEALER INFORMED ME THAT THE TORQUE CONVERTER SPLINES HAD WORN OFF. REPAIR INCLUDING DROPPING TRANS, FLUSHING VALVE BODY, FLUSHING COOLER LINES, REPLACEMENT OF SCREEN & SEVERAL GASKETS & SEALS COST $1682. TORQUE CONVERTER SPLINES SHOULD NEVER WEAR OFF UNDER NORMAL USE - MAKES ME THINK THAT COMPONENT WAS NOT PROPERLY HEAT TREATED. VEHICLE HAD 78,077 MILES AT TIME OF FAILURE. HAS BEEN MAINTAINED REGULARLY AT RECOMMENDED INTERVALS AT SELLING DEALER. *INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)TT

NHTSA ID

10411783

Incident

Jul 2, 2011

Mileage

78,077 mi

ON SEPT 27, 2010 I WAS DRIVING HOME FROM MY JOB AND MY 2004 MERCURY MONTEREY JUST STOPPED ACCELERATING. THERE WERE NOT SOUNDS, LIGHT OR WARNINGS ON THE DASH AND THERE HAD NEVER BEEN ANY. I WAS ABLE TO COAST UP ONTO THE GRASS AREA ON THE SIDE OF THE 2 LANE ROAD AND OUT OF TRAFFIC BEFORE THE CAR CAME TO A COMPLETE STOP. MY CAR WOULD NOT RESTART. MY CAR HAD 50180 MILES ON IT AT THE TIME THIS HAPPENED. I HAD MY CAR TOWED TO A REPAIR SHOP WHERE A REPAIR WAS MADE. I HAVE ALL THE PAPERS REGARDING THE REPAIRS WHICH INCLUDED A REBUILT TORQUE CONVERTER, THE REMOVAL METAL CONTAMINATION THROUGHOUT THE UNIT, AND THE REMOVAL AND REPLACEMENT OF THE TRANSAXLE ASSEMBLY. *TR

NHTSA ID

10410694

Incident

Sep 27, 2010

Mileage

50,180 mi

TRANSAXLE WARNING LIGHT CAME ON. HAS MECHANIC CHECK CODES "TORQUE CONVERTER LOCKED UP." VAN IS IN THE TRANSMISSION SHOP NOW BECAUSE IT IS NOT SAFE TO DRIVE. I SEE A CLASS ACTION LAWSUIT IS ALREADY FILED ABOUT THIS ISSUE BUT I DON'T SEE ANY RESOLUTION OF IT AS OF YET. HTTP://CLASSACTIONLAWSUITSINTHENEWS.COM/CLASS-ACTION-LAWSUIT-COMPLAINTS/FORD-CLASS-ACTION-LAWSUIT-COMPLAINT-FILED-OVER-ALLEGED-DEFECT-IN-2004-2005-MODEL-YEAR-FORD-FREESTAR-AND-MERCURY-MONTEREY-TRANSMISSIONS-TORQUE-CONVERTERS/ *TR

NHTSA ID

10406980

Incident

May 29, 2011

Mileage

85,000 mi

WE ARE THE OWNERS OF A 2004 MERCURY MONTEREY WITH JUST OVER 64,000 MILES ON IT. I WAS SHOCKED WHEN MY WIFE CALLED ME ON THE EVENING OF JUNE 3RD, 2011 AND TOLD ME THAT SHE HAD GOTTEN INTO THE VAN, STARTED IT AND TRIED TO GO IN REVERSE AND THE VAN WOULDN'T MOVE. SHE THEN PUT IT INTO "DRIVE" AND IT SEEMED TO WORK FINE FOR A FEW MINUTES AND THEN IT MADE AN AWFUL CLUNKING SOUND A FEW TIMES AND LOST POWER AS SHE WAS DRIVING NEAR OUR HOME HEADING TOWARD THE FREEWAY. I IMMEDIATELY KNEW IT WAS A PROBLEM WITH THE COMPONENTS OF THE TRANSMISSION. THANKFULLY NO ONE WAS INJURED AS SHE WAS TRAVELING AT SLOW SPEEDS ON SURFACE STREETS JUST BEFORE MAKING IT ONTO THE FREEWAY. IT SCARES ME TO THINK WHAT COULD HAVE HAPPENED HAD THE PROBLEM NOT OCCURRED UNTIL 5 MINUTES LATER WHEN SHE WOULD HAVE BEEN TRAVELING AT 60 MPH ON THE FREEWAY. PRIOR TO THE INCIDENT, THERE WERE NO OTHER SIGNS THAT THE TRANSMISSION WAS HAVING PROBLEMS, NO SLIPPING OR MISSING GEARS. IT HAD ALWAYS DRIVEN VERY SMOOTHLY. I GOT ONLINE AND FOUND THAT THERE WERE MANY STORIES LIKE MINE WITH THE 2004-5 MERCURY MONTEREY/FORD FREESTAR. I'LL BE HAVING MY VAN TOWED TO OUR MECHANIC ON MONDAY, JUNE 5TH SO I CAN FIND OUT THE EXTENT OF THE DAMAGE AND COST. I WON'T BE SURPRISED WHEN THEY TELL ME IT IS THE TORQUE CONVERTER FROM WHAT I HAVE BEEN READING FROM OTHERS WITH MY SAME MINI-VAN. THE VAN CURRENTLY WON'T SHIFT INTO REVERSE, IDLES HORRIBLY AND BARELY SHIFTS INTO DRIVE. *TR

NHTSA ID

10404465

Incident

Jun 3, 2011

Mileage

64,775 mi

DRIVING ON HIGHWAY. SUDDEN LOSS OF ALL FORWARD MOTION. THE ENGINE DID NOT TURN OFF, JUST SOUNDED LIKE IT WAS IN NEUTRAL. CHANGING OF GEARS HAD NO RESPONSE. SINCE THE, ALL PARTS HAVE BEEN REPLACED AND STILL NO RESPONSE. *TR

NHTSA ID

10402136

Incident

Apr 27, 2011

Mileage

120,000 mi

2004 MERCURY MONTEREY TRANSMISSION FAILED AT 69,000 MILES WITH MINOR WEAR AND TEAR. WE HAVE HAD THE VEHICLE FOR 5 YEARS AND 4 MONTHS AND VEHICLE HAD 16,000 MILES WHEN WE PURCHASED IT. TRANSMISSIONS ARE TO LAST LONGER THAN 69,000 MILES. THAT BRAKES DOWN LESS THAN 900 MILES PER MONTH WHICH IS WELL BELOW THE NATIONAL AVERAGE. IN FACT TO FURTHER PROVE THE POINT FOR 2 OF THE 5 YEARS IS WAS OUR SOLE VEHICLE FOR A FAMILY OF 7 WITH 2 WORKING ADULTS. WE CONTACTED FORD BUT WE WERE "WITHIN OUR MILES OF THE EXTENDED WARRANTY BUT UNFORTUNATELY THE TIME EXPIRATION WAS SEPTEMBER OF 2010". WE PAID $1800 TO HAVE IT REPLACED YESTERDAY HOWEVER IT BROKE DOWN AGAIN YESTERDAY AND WE ARE WAITING TO HEAR FROM THE SHOP AGAIN NOW. IF ANYONE GOOGLE'S 2004 MERCURY MONTEREY TRANSMISSION ISSUES THERE IS A PLETHORA OF RESULTS INCLUDING CLASS ACTION LAWSUITS. *TR

NHTSA ID

10395849

Incident

Mar 14, 2011

Mileage

69,500 mi

TRANSMISSION PROBLEMS: I OWN A MERCURY MONTEREY 2004 VAN. I PURCHASED IT USED IN JULY 2008 AND IN DECEMBER THE TRANSMISSION STOPPED WORKING. I DID HAVE AN EXTENDED WARRANTY SO IT WAS REPAIRED BUT NOT REPLACED OR REBUILT. I DON'T KNOW WHY THEY DID NOT REPLACE THE TRANSMISSION SINCE THERE WERE SO MANY COMPLAINTS. IN FEBRUARY 2011 I HADTHE SAME PROBLEM HAPPEN AGAIN WHILE TRAVELING ON THE HIGHWAY. IT JUST STOPPED AND I VEERED OFF THE HIGHWAY, HAD IT TOWED. WELL THIS TIME I HAD THE OPTION OF GETTING THE SAME THING DONE OR REBUILD IT. THE ONLY PROBLEM IS THE EXTENDED WARRANTY HAS EXPIRED SO I HAD TO CHOOSE TO HAVE IT REPAIRED. THAT REPAIR COST ME 1700.00. THE JOB AS BEFORE IS ONLY GOOD FOR 12,000 MILES. I DO QUITE A BIT OF TRAVELING. HAS THERE BEEN ANY RESOLUTION TO ALL THE COMPLAINTS THAT HAVE BEEN MADE. PLEASE LET ME KNOW. THANKS FOR YOUR ATTENTION TO THIS COMPLAINT. *TR

NHTSA ID

10395351

Incident

Feb 23, 2011

Mileage

117,325 mi

2004 MERCURY MONTEREY DRIVING ON HIGHWAY ON CRUISE CONTROL AT 67MPH WHEN VEHICLE LOST POWER DRIFTED TO LANE THAT WAS CLOSED TO TRAFFIC DUE TO HIGHWAY CONSTRUCTION AND AVOIDED BEING HIT BY TRAFFIC TRAVELING BEHIND ME HAD TO BE TOWED TO A FORD/MERCURY DEALERSHIP. WAS INFORMED THAT IT WAS THE TRANSMISSION AND NEEDED TO BE REPLACED AT A COST OF $3500.00 I AM AN 80YR. OLD WOMEN WITH NO OTHER DRIVER AND HAVE LESS THAN 40,000 MILES ON THIS VAN AND FEEL THAT THIS SHOULD NOT HAVE HAPPENED. ALSO FEEL THAT THERE SHOULD BE SOME WARRANTY BUT WAS TOLD THAT THERE IS NOT ST.LOUIS,MISSOURI. *TR

NHTSA ID

10393794

Incident

Mar 28, 2011

Mileage

40,000 mi

I WAS TRAVELING DOWN THE HIGHWAY WHEN I LOST ALL FORWARD POWER TO THE VAN. HAD THE VAN TOWED AND WAS TOLD THE TORQUE COVERER HAD FAILED AND WOULD NEED TO REPLACE THE TRANSMISSION. *TR

NHTSA ID

10393781

Incident

Mar 26, 2011

Mileage

103,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT WAS DRIVING APPROXIMATELY 40-45 MPH WHEN THE TRANSMISSION EXHIBITED SEVERE HESITATION AND WOULD NOT RESPOND NORMALLY. THE CONTACT WAS ABLE TO MANEUVER TO A SAFE LOCATION WHERE THE TRANSMISSION COMPLETELY FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY INFORMED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ID

10390370

Incident

Mar 7, 2011

Mileage

60,000 mi