2002 Mercury Mountaineer Airbags Problems

TL* THE CONTACT OWNED A 2002 MERCURY MOUNTAINEER. WHILE DRIVING, THE VEHICLE SLID ON ICE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, CHEST, LOWER AND UPPER BACK, ABDOMINAL, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.

NHTSA ID

11184687

Incident

Feb 28, 2019

Mileage

250,000 mi

WHILE DRIVING ON A STRAIGHT ROAD GOING 20-25 MPH, MY DRIVER AND PASSENGER SIDE/CURTAIN AIRBAGS DEPLOYED FOR NO REASON. I PULLED OVER AND CALLED MY INSURANCE COMPANY STILL CONFUSED AS TO WHY THIS HAPPENED. THEY INFORMED ME TO CALL FORD AND REPORT IT AND CUT THE AIRBAG ENOUGH TO SEE. WITH NO LUCK ON GETTING HELP FROM FORD OR MY INSURANCE COMPANY, I'M NOW DEALING WITH FAILING INSPECTION DUE TO MY AIRBAG LIGHT. I FEEL THIS IS A MANUFACTURER PROBLEM AS I HAVEN'T MADE ANY MODIFICATIONS TO THE VEHICLE.

NHTSA ID

10959878

Incident

Apr 21, 2016

Mileage

199,000 mi

WHILE DRIVING TO WORK ONE MORNING ALL I HERE WAS DING DING DING OD/OFF STARTED FLASHING . SEC LATER CHECK TRANSMISSION LIGHT CAME ON NOW WHEN I DRIVE PUTTING FOOT ON THE PADDLE TO GO IT WILL IDLE UP I RELEASE AND IT WILL SHIFT N GO. AAMCO SAYING THAT I NEED A REBUILT TRANNY THAT'S BS WITH ALL WHAT I HAVE BEEN READING IT'S JUST A RIP OFF I DON'T HAVE $3500 TO GET THIS FIX. NOW SEEING NOT ONCE NOT TWICE SO MANY COMPLAINTS I READ THAT PEOPLE PAID FOR 2 OR MORE TRANNY FOR THE VEHICLE'S AND NOTHING IS BEEN DONE ABOUT IT. AND THE FORD DEALS KNOWS ABOUT IT..... DO A HUMAN BEING HAS TO LOSE THEIR LIFE BEFORE FORD DEALER'S CAN OWN UP TO THERE RESPONSIBILITY? IF THEY WAS IN OUR SHOES THEY WOULD WANT THE SAME THING VICE VERSE THEY SAY U REAP WHAT YOU SOW. PLEASE PLEASE PLEASE HELP UP JUST FIX OUR TRANSMISSION THAT'S ALL.. ANOTHER THING ABS LIGHT STAYS ON CHECK ENGINE LIGHT STAYS ON THE SEAT BELT LIGHT STAYS ON ALL MY WINDOWS DOESN'T LET DOWN NOW WTF? *TR

NHTSA ID

10715424

Incident

May 1, 2015

Mileage

167,000 mi

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT AFTER DRIVING INTO A PARKING GARAGE, THE AIR BAG WARNING LAMP ILLUMINATED AND THE AIR BAGS DEPLOYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 150,000.

NHTSA ID

10456878

Incident

Apr 28, 2012

Mileage

150,000 mi

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED SHE WAS AT THE DEALER PURCHASING THE VEHICLE WHEN SHE NOTICED THE AIR BAG LIGHT WAS ILLUMINATED. THE TECHNICIANS REPAIRED THE VEHICLE. THE CONTACT WAS NOT SURE OF THE REPAIRS MADE. AFTER THE REPAIRERS WERE MADE, THE CONTACT WAS PARKED WHEN THE FRONT DRIVER SIDE AIR BAG DEPLOYED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIANS REPLACED THE AIR BAG AND THE RESTRAINT CONTROL MODULE. HOWEVER, THE AIR BAG DEPLOYED A SECOND TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THEY WOULD HAVE TO PERFORM A DIAGNOSTIC TEST ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

NHTSA ID

10383050

Incident

Oct 3, 2007

Mileage

87,000 mi

2002 MERCURY MOUNTAINEER V8 AWD 4.6 TRANSMISSION FAILURE. VEHICLE HAD UNDER 60,000 MILES, BUT HAD SURPASSED EXTENDED WARRANTY TIME FRAME. REVERSE VEHICLE WOULD NOT MOVE. SHIFTED VERY HARD THROUGH GEARS. SOMETIMES TACKING AT 3000 RPM. TOOK TO A TRANSMISSION SPECIALIST. REPAIRED AT A COST OF 2600.00. HAVE SINCE RETURNED VEHICLE TO SAME PLACE FOR SAME ISSUES PLUS TRANSMISSION OVERHEAT LIGHT AND LEAKING TRANSMISSION FLUID. SEAT BELTS LOCKED DOWN FOR NO REASON. WOULD NOT RETRACT. CALLED DEALER, COULD NOT DO ANYTHING BECAUSE I WAS OVER RESTRAINT WARRANTY BY 3000 MILES. HAVE REPLACED ALL 4 SEAT BELT RESTRAINTS. FRONT AIR BAG LIGHT STAYS ON OR BLINKS, OR IS OFF. CALLED DEALER, STATED REPAIR WOULD NOT BE COVERED DUE TO MILEAGE. I PURCHASED THIS VEHICLE BRAND NEW JUNE 2002. TODAY IT HAS 65,00 MILES ON IT. IS DRIVEN PRIMARILY ON THE HIGHWAY FOR VACATIONS. HAVE HAD SEVERAL SMALL REPAIRS THAT WERE COVERED UNDER EXTENDED WARRANTY. I AM VERY DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLES DRIVE TRAIN AND SAFETY RESTRAINT SYSTEM TO INCLUDE SEAT BELTS AND AIR BAG ISSUES. WITH AS MANY COMPLAINTS I SEE ON LINE ABOUT THE TRANSMISSION AND FRONT AIR BAG ISSUES, SEEMS TO ME SOMETHING SHOULD BE DONE TO HELP THOSE OF US THAT PURCHASED IN GOOD FAITH WHAT SHOULD HAVE BEEN A GREAT VEHICLE. I HAVE BEEN A FORD/ MERCURY OWNER SINCE 1971. THIS IS THE FIRST VEHICLE I HAVE HAD THAT HAD MAJOR ISSUES. *TR

NHTSA ID

10281185

Incident

May 10, 2008

Mileage

59,000 mi

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 10 MPH, THE FRONT END OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE TRAVELING 70 MPH. NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. A POLICE REPORT AND PICTURES ARE AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 101,200.

NHTSA ID

10247177

Incident

Aug 29, 2008

Mileage

101,200 mi

PASSENGER AIR BAG WARNING LIGHT ACTIVATED / WILL NOT GO OUT. / THIS A SAFETY ISSUE WHICH CHRONIC ON THIS MAKE AND MODEL YEAR / SHOULD NOT BE SUBJECT TO NORMAL WARRANTY TERMS / SHOULD BE REPAIRED BY MERCURY AND NOT THE OWNER / COSTLY REPAIR / NORMAL DRIVING AND WEAR / THIS ISSUE HAS NOT BEEN CORRECTED ON MY VEHICLE NEEDS REPAIR. *TR

NHTSA ID

10227186

Incident

Dec 1, 2007

Mileage

110,000 mi

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING BETWEEN 10-20 MPH, THE CONTACT SWERVED TO AVOID A DOG IN THE ROAD. THE VEHICLE ACCELERATED DOWN AN INCLINE INTO SOME SMALL TREES. THE CONTACT SUSTAINED INJURIES TO HER BACK AND STRUCK HER MOUTH AGAINST THE STEERING WHEEL. THE VEHICLE WAS DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 62,000.

NHTSA ID

10226894

Incident

Apr 15, 2008

Mileage

62,000 mi

MY WIFE AND MOTHER-IN-LAW WERE INVOLVED IN A HEAD ON CRASH ON 2/12/2008. THE AIR BAGS ON THE 2002 MERCURY MOUNTAINEER DID NOT DEPLOY. *TR

NHTSA ID

10218774

Incident

Feb 12, 2008

Mileage

83,000 mi

01/18/07 WHEN TRUCK SHIFTS GEARS IT VIBRATES. SOLUTION: FLUSH AUTOMATIC TRANSMISSION FLUID. (ALSO CHANGED OIL) HELPED FOR A FEW MONTHS BUT PROBLEM IS BACK. ($198.95) 5/29/07 AIR BAG LIGHT STAYS ON. SOLUTION: REPLACED DRIVERS SIDE PRETENSIONER. (ALSO CHANGED OIL). $273.19 6/26/07 HEARD VERY LOUD CLUNKING NOISE. SOLUTION: REPLACED FRONT DIFFERENTIAL (INTERNAL DAMAGE TO CLUTCHES), BOTH REAR AXLE SEALS (BECAUSE OF LEAKAGE) $1580.23 11/07/07 TRUCK MAKES LOUD NOISE FROM THE REAR AND SEEMS TO JUMP WHILE TURNING. SOLUTION: FRONT END ALIGNMENT AND REPLACE SEALS IN REAR. $482.97 STILL HAVE THE LOUD NOISE AND JUMPING. 12/13/07 TAKE TRUCK TO DIFFERENT PLACE WITH SAME PROBLEM. SOLUTION: REPLACE LEFT FRONT HUB BEARING. $401.73. 02/18/08 STILL HAVE SAME PROBLEM WITH LOUD NOISE AND JUMPING. SOLUTION: LEFT REAR HUB BEARING, DRUMS IN REAR, AND NOW MECHANIC TELLS ME I NEED CLUTCH PACKS IN REAR TO SOLVE PROBLEM. TELLS ME I SHOULD TAKE IT BACK TO THE DEALER.??? $380.00. NOW I CAN ADD ALL OF THIS UP 198.95+273.19+1580.23+482.97+401.73+380.00=$3017.07 TO FINALLY GET MY TRUCK FIXED---------PRICELESS!!!!!!!!! *TR

NHTSA ID

10218446

Incident

Jan 18, 2007

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED UNTIL THE TWO FRONT SEAT BELTS WERE REPLACED. TWO MONTHS LATER, HE DROVE OVER A BUMP AND THE FAILURE RECURRED. THE FRONT SEAT BELTS WERE REPLACED AGAIN. THE DEALER STATED THAT WHEN THE AIR BAG LIGHT DISPLAYS ON THE INSTRUMENT PANEL, THE AIR BAG SYSTEM IS INOPERATIVE. FORD HAS A REPAIR BULLETIN THAT STATES THAT THE WIRING HARNESS FROM THE MAIN HARNESS TO THE DETONATOR IS NON-FUNCTIONAL. THE AIR BAG LIGHT IS CURRENTLY ILLUMINATED. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 68,245 AND FAILURE MILEAGE WAS 36,520.

NHTSA ID

10201952

Incident

Jul 14, 2005

Mileage

36,520 mi

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. ON APRIL 15, 2007, THE CONTACT'S DAUGHTER WAS INVOLVED IN A CRASH WHILE DRIVING 10 MPH. THE AIR BAGS FAILED TO DEPLOY. HER DAUGHTER SUFFERED A MILD CONCUSSION AND RECEIVED HEADACHE MEDICATION FROM HER DOCTOR. THE VEHICLE'S HOOD AND FENDER WERE DAMAGED. THE DEALER CURRENTLY HAS THE VEHICLE. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS 66,246 AND FAILURE MILEAGE WAS 65,246. UPDATED 02/01/08.* LJ

NHTSA ID

10197941

Incident

Apr 14, 2007

Mileage

65,246 mi

DT*: THE CONTACT STATED THE VEHICLE WAS IN TWO ACCIDENTS AND THE AIRBAGS DID NOT DEPLOY. IN THE FIRST ACCIDENT WHICH OCCURRED IN JULY 2005, THE VEHICLE WAS STOLEN WHEN THE ACCIDENT OCCURRED AND THE AIRBAGS DID NOT DEPLOY. THE SECOND ACCIDENT IN OCTOBER 2006, THE VEHICLE WAS HIT AT AN INTERSECTION AND THE AIRBAGS DID NOT DEPLOY. THE OTHER VEHICLE RAN A RED LIGHT AT 50 MPH WHEN IT IMPACT THE VEHICLE WHICH WAS IMMOBILE. THE OTHER VEHICLE FLIPPED OVER AND THERE WERE THREE INJURIES. THERE WERE NO INJURIES IN THE CONTACT'S VEHICLE. THE AIRBAG WARNING LIGHT WAS NOT ILLUMINATED PRIOR TO, DURING OR AFTER THE ACCIDENT. THE VEHICLE WAS INSPECTED BY THE SERVICE DEALER AFTER THE FIRST ACCIDENT WHO DETERMINED THERE WERE NO PROBLEMS WITH THE AIRBAGS. THE VEHICLE HAS NOT BEEN TO THE SERVICE DEALER AFTER THE SECOND ACCIDENT. A POLICE REPORT WAS FILED.

NHTSA ID

10170697

Incident

Jul 1, 2005

Mileage

66,000 mi

DT: THE CONTACT'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A TREE WHILE DRIVING AT 45 MPH. UPON IMPACT, THE FRONT AIR BAGS DID NOT DEPLOY. THERE WAS ONE INJURY REPORTED. THE INSURANCE COMPANY WAS NOTIFIED AND A REPORT WAS TAKEN. THE MANUFACTURER WAS CONTACTED. THEY REQUESTED THAT THE VEHICLE BE DELIVERED TO THEM FOR ANALYSIS. THE INSURANCE COMPANY HAD ALREADY TAKEN THE VEHICLE. A POLICE REPORT WAS TAKEN. *AK UPDATED 12/19/05. *JB

NHTSA ID

10143997

Incident

Aug 10, 2005

Mileage

100,000 mi

THE SIDE AIR BAGS IN MY 2002 MERCURY MOUNTAINEER DEPLOYED FOR NO REASON. ALTHOUGH NO ONE WAS SERIOUSLY INJURED BECAUSE THE CAR WAS TRAVELING AT LESS THAN 5 MILES PER HOUR AT THE TIME, THIS COULD HAVE BEEN A SERIOUS SITUATION. FORD'S RESPONSE HAS BEEN LESS THAN SATISFACTORY. DESPITE THE FACT THAT I PROMPLTLY NOTIFIED FORD OF THE INCIDENT, NO ONE AT FORD'S CONSUMER AFFAIRS DEPARTMENT HAS CONTACTED ME TO INVESTIGATE THE PROBLEM AS PROMISED. IN FACT, WHEN I CALLED FORD ON MARCH 1, 2003 TO FOLLOW-UP, A TELEPHONE REPRESENTATIVE INFORMED ME THAT FORD'S COMPUTER RECORDS SHOW THAT A CONSUMER AFFAIRS AGENT HAD CONTACTED ME ON FEBRUARY 27, 2003. I RECEIVED NO SUCH CALL AND I AM STILL WAITING TO HEAR FROM AN AGENT FROM THAT DEPARTMENT. IN ADDITION, FORD DID NOT AUTHORIZE THE SERVICE DEPARTMENT OF MY DEALERSHIP TO EXAMINE THE VEHICLE UNTIL FRIDAY, JANUARY 28, 2003. *JB

NHTSA ID

10008291

Incident

Feb 24, 2003

Mileage

4,700 mi

WHILE COMING OUT OF DRIVEWAY AT A VERY LOW SPEED AIR BAGS DEPLOYED HITTING THE CONSUMER. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK

NHTSA ID

8014101

Incident

Jul 16, 2002

WHILE TRAVELING IN INCLEMENT WEATHER THERE WAS A WATER POT HOLE IN STREET. ANOTHER VEHICLE MADE A SUDDEN STOP AND CONSUMERS SON HIT VEHICLE FROM BEHIND. UPON IMPACT, DUAL AIRBAGS DID NOT GO OFF.CONSUMERS SON HYDROPLANED HITTING OTHER VEHICLE HEAD ON THEN OVER TO THE RIGHT LEFT SIDE. *JG

NHTSA ID

8010051

Incident

May 12, 2002

WHILE MAKE A RIGHT TURN ANOTHER VEHICLE VEERED INTO CONSUMER'S VEHICLE FROM THE SIDE. UPON IMPACT, SIDE CURTAIN AIRBAGS DIDN'T GO OFF. *AK

NHTSA ID

8005172

Incident

Feb 20, 2002

THREE SETS OF GOODYEAR, EAGLE LS TIRES, SIZE P24570R16 (NO DOT # MENTIONED) WITH LESS THAN ONE HUNDRED MILES HAD TO BE REPLACED BECAUSE KNOTS WERE FOUND ON SIDEWALL AND TREAD. DEALER HAS BEEN CONTACTED. *AK ENGINE LIGHT ILLUMINATED DUE TO FAULTY DPFE SENSOR; AIR BAG LIGHT ON, AIR BAG MODULE REPLACED; LOOSE REAR CENTER CONSOLE; VIBRATION AND POPPING NOISE OVER BUMPS, REPLACED AND BALANCED ALL FOUR TIRES, REPLACED STABILIZER BAR LINKS, RIMS WERE OUT OF ROUND; SCRUNCHING NOISE WHILE TURNING, RACK AND PINION REPLACED; EXPERIENCING WHISTLING NOISE; HARD JERK AND POPPING NOISE WHEN SHIFTING, GEAR SELECTOR SLIPPAGE; A/C VENT SQUEAKING, A/C VENT READJUSTED. *TT

NHTSA ID

899497

Incident

Nov 1, 2001