2002 Mercury Mountaineer Body & structure Problems

Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.

NHTSA ID

11469915

Incident

Jun 18, 2022

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED ON ONE OCCASION WHILE DRIVING THE VEHICLE, THE LIFT GATE AJAR WARNING LIGHT ILLUMINATED. THE CONTACT'S SON WENT TO CLOSE THE LIFT GATE AND GLASS SHATTERED. THE CONTACT HIRED A GLASS REPAIRMEN TO FIX THE WINDOW FOR $250.00. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 01I010000 (VISIBILITY) WITH THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11307302

Incident

Jun 1, 2017

THE CAR WOULD HAVE A WARNING DISPLAY THAT A DOOR WAS AJAR AND WE WOULD CHECK ALL THE DOORS AND RE-CLOSE THEM ALL AND THE WARNING WOULD STILL APPEAR. THEN WE WOULD CHECK THE LIFT GATE WINDOW ON THE BACK AND RE-CLOSE IT AND THE DISPLAY WOULD GO AWAY, BUT THE LIFT GATE WAS CLOSED THE WHOLE TIME BEFORE. IT CONSTANTLY DOES THIS AND NOW THE LIFT GATE HAS A CRACK IN IT. *TR

NHTSA ID

10668824

Incident

Apr 4, 2011

HELLO AND GOOD DAY, WHEN I 1ST PURCHASED MY MOUNTAINEER (PURCHASED USED WITH APPROX 119,000 MILES) I TOOK IT TO GET IT WASHED. WHEN I WAS GETTING IT WASHED THE REAR HATCH PANEL (THE RECTANGULAR PANEL UNDER THE GLASS WITH THE MAKE AND MODEL NAME) CRACKED AND BROKE APART. I TRIED TO CONTACT FORD AND MERCURY CONCERNING THIS TO EXPLAIN WHAT HAPPENED AND HOW PART OF THE CAR LITERALLY FELL OFF. THEY INFORMED ME THAT THEY WOULD NOT RECALL THIS BUT THAT I COULD TAKE IT TO MY LOCAL DEALER AND THEY COULD FIX IT FOR $750! I DID RESEARCH TO FIND, LITERALLY, THOUSANDS OF COMPLAINTS ABOUT THE SAME EXACT PROBLEM. PEOPLE'S REAR HATCH PANELS ARE FALLING OFF WHILE DRIVING ALL THE TIME, I SEE IT ON THE ROAD ALOT. SINCE THE PANEL FELL OFF, THE RETAINING METAL PIECE THAT HOLDS THE REATCH HATCH CLASP IN PLACE TO THE DOOR, IT RUSTING OFF. THIS IS BECAUSE THE PANEL IS BROKEN OFF AND WATER/ICE HAS RUSTED THE AREA, WHERE USUALLY WATER AND ICE COULD NOT REACH IT. THIS SMALL PROBLEM IS NOT CAUSING MULTIPLE PROBLEMS. I AM CONCERNED THAT MORE OF MY REAR PANEL WILL FLY OFF WHILE DRIVING AND CAUSE AN ACCIDENT I AM CONCERNED THAT MY REAR HATCH PANEL WILL COME OPEN WHILE DRIVING (THE CLASP COULD RUST OFF ANYTIME) AND CAUSE AN ACCIDENT OR IT WILL FLY OPEN AND STUFF WILL FLY OUT OF MY CAR AND THEN CAUSE AN ACCIDENT I AM CONCERNED THAT MY PANEL WILL OPEN WHILE PARKED AND MY CAR /POSSESSIONS WILL BE STOLEN I AM CONCERNED THAT THE DOOR CLASP WILL CAUSE MY CAR ALARM (FACTORY) TO GO OFF AND RUN MY BATTER DOWN AND/OR SHORT OUT MY ELECTRICAL SYSTEM. BELOW IS A LINK TO ONE FORUM WITH OVER #450 PEOPLE COMPLAINING ABOUT THE SAME PROBLEM HTTP://WWW.TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/LAWSUIT-NEWS/1223-FORD-CRACKED-TAILGATE-CLASS-ACTION-LAWSUIT THANK YOU FOR YOUR TIME. *TR

NHTSA ID

10547529

Incident

Sep 1, 2009

Mileage

119,000 mi

MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000). *TR

NHTSA ID

10478865

Incident

Aug 2, 2010

Mileage

100,000 mi

THE REAR HATCH HINGE BROKE AS I ATTEMPTED TO CLOSE THE HATCH. THE HATCH THEN SLAMMED DOWN ON MY HEAD. FORTUNATELY, I WAS NOT INJURED - A LITTLE DAZED. MY LOCAL DEALER REPLACED THE HINGE FOR $230. I CONTACTED FORD HQ SERVICE BUT THEY REFUSED ANY CONCESSION. I HAD A SIMILAR INCIDENT IN JANUARY 2005, AND FORD REPLACED THE HINGE AT NO COST UNDER RECALL 04S20. OBVIOUSLY, THE ORIGINAL REPLACEMENT WAS NOT A PERMANENT FIX. *TR

NHTSA ID

10435261

Incident

Oct 26, 2011

Mileage

71,000 mi

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THE REAR LIFT GATE ON THE VEHICLE WAS CRACKED FROM THE TOP TO THE BOTTOM OF THE LIFT GATE. THE CRACK EXTENDED FROM THE EMBLEM AND BEGAN TO GET BIGGER DEPENDING ON THE WEATHER. THE LIFT GATE WAS REPAIRED FOUR YEARS AGO AND SHOULD BE REPAIRED AGAIN. THE CONTACT STATED THE CRACK WAS A MANUFACTURER'S DEFECT. THE CURRENT MILEAGE WAS 95,000.

NHTSA ID

10432713

Incident

Oct 23, 2011

MY COMPLAINT IS ON THE REAR BACK PANEL. WHEN I BOUGHT THIS CAR MY BACK PANEL CRACKED AT 76,000 MILES. OUT OF POCKET COST TO ME TO REPLACE THIS PANEL $500. NOW 2 MONTHS AGO I NOTICED A CRACK IN THAT PANEL AND DAYS LATER THE ENTIRE PANEL FLEW OFF MY CAR AS I AM DRIVING DOWN THE ROAD! I CAN ONLY IMAGINE THE SHOCK OF THE DRIVER IN THE VEHICLE BEHIND ME. FORD/MERCURY SHOULD MAN UP AND RECALL THESE. FIND A PERMANENT SOLUTION FOR AN OBVIOUS DESIGN FLAW ON THEIR PART. EVERYWHERE I GO I SEE MOUNTAINEERS AND EXPLORERS WITH CRACKED, HALF GONE OR COMPLETELY GONE REAR BACK PANELS. RIDICULOUS. *TR

NHTSA ID

10430748

Incident

Jun 23, 2009

REAR LIFTGATE GLASS SHATTERED ON 2002 MERCURY MOUNTAINEER. HINGE CAME OFF AND THE ENTIRE GLASS WINDOW EXPLODED FILLING ENTIRE VEHICLE WITH FLYING GLASS. *KB

NHTSA ID

10429528

Incident

Sep 14, 2011

HIT THE REMOTE CONTROL BUTTON TO OPEN THE REAR HATCH FOR THE 2002 MERCURY MOUNTAINEER. THE REAR HATCH OPENED ONLY HALFWAY AUTOMATICALLY, AS IT IS SUPPOSE TO OPEN FURTHER I PUSHED IT UP, WITHOUT UNUSUAL FORCE AND THE ENTIRE REAR WINDOW SHATTERED, AND THE ENCASEMENT THAT HELD IT HIT ME IN THE HEAD RATHER HARD. IT IS NOW WITHOUT A WINDOW. THIS IS THE SECOND WINDOW REPLACEMENT. THE FIRST REAR WINDOW WAS REPLACED IN 2004 WHEN, DURING A COLD SNAP HERE IN NY IT SPIDERED INTO A CRACK BUT DID NOT SHATTER. WHEN MY HUSBAND TOOK IT TO THE DEALER AS IT WAS STILL UNDER WARRANTY THEY ARGUED AT FIRST, BUT THEN THE PHONE STARTED TO RING AND THEY DECIDED IT WAS AN ONGOING PROBLEM AND DESIGN "FLAW". *TR

NHTSA ID

10370690

Incident

Dec 14, 2010

Mileage

155,000 mi

I OWN A 2002 MERCURY MOUNTAINEER. THE TAILGATE DEVELOPED A CRACK BETWEEN THE EMBLEM AND THE REAR GLASS LIFT. IT WAS FIXED ONCE ALREADY AND HAS SINCE CRACKED AGAIN. SINCE THIS CRACK HAS DEVELOPED, THE DOOR AJAR LIGHT HAS COME ON. I HAVE NOTICED THE SAME CRACK IN ALMOST EVERY FORD EXPLORER AND MOUNTAINEER THAT I SEE. I CONTACTED THE DEALER TO HAVE IT REPAIRED AGAIN AND WAS TOLD THAT THEY ONLY COVER THE REPAIR ONCE. I DON'T FEEL I SHOULD HAVE TO PAY OUT OF POCKET FOR AN OBVIOUS MANUFACTURING DEFECT. I THEN CONTACTED FORD AND WAS TOLD THERE IS NOTHING THEY CAN DO FOR ME. KEEP IN MIND, I HAVE ALSO HAD NUMEROUS VISITS FOR MY TRANSMISSION HAVING ISSUES FROM THE BEGINNING AND I HAVE ALSO HAD ISSUES WITH THE CRUISE CONTROL WHERE IT SUDDENLY "TAKES OFF" AND GOES REALLY FAST. FORD NEEDS TO STAND BY IT'S VEHICLES AND FIX THEM WHEN THERE ARE OBVIOUS MANUFACTURER DEFECTS! *TR

NHTSA ID

10336445

Incident

Jun 1, 2010

Mileage

90,000 mi

TL* THE CONTACT HAS A 2002 MERCURY MOUNTAINEER. THE CONTACT FEELS THAT THE VEHICLE IS EXPERIENCING THE SAME FAILURE AS RECALL CAMPAIGN (04V442000) ISSUED FOR THE 2002 FORD EXPLORER. THE VEHICLE HAS A CRACK GOING FROM THE GLASS ALL THE WAY DOWN PAST THE MOUNTAINEER EMBLEM ON THE BACK HATCH OF THE VEHICLE. THE CONTACT HAS HEARD OF REAR WINDOWS EXPLODING ON THE FORD VEHICLE BECAUSE OF THIS PROBLEM AND THINKS THIS IS A SAFETY HAZARD FOR THIS VEHICLE. THE FAILURE MILEAGE WAS 52489 AND THE CURRENT MILEAGE WAS 53000.

NHTSA ID

10317828

Incident

Mar 6, 2010

Mileage

52,489 mi

ON COLD MORNINGS, THE FRONT WINDSHIELD FOGS/FROSTS UP. TURNING HEAT ON AND SELECTING DEFROST PROVIDES LITTLE TO NO AIR TO WINDSHIELD. DEALERSHIP IDENTIFIED IT AS A BROKEN VENT SELECT DOOR, REQUIRING DASHBOARD TO BE REMOVED AND PART REPLACED, $1100 FIX. IN DOING RESEARCH ON THE VENT SELECT DOOR - CARS ARE DESIGNED THAT IF THE SELECTOR BREAKS THAT THE AIR SHOULD DEFAULT TO THE FRONT DEFROST SO THAT WINDSHIELD WOULD NOT FOG/FROST AND CAUSE A LIFE THREATENING SITUATION. MULTIPLE TIMES THIS HAS OCCURRED WHILE DRIVING, ALL ALONG BELIEVING THAT THE FOGGING UP WAS DUE TO SNOW BUILD UP ON OUTSIDE VENTS. THE FACT THAT THE VENT BROKE AND DID NOT PUSH AIR TO THE WINDSHIELD IS WHY I'M LOGGING THIS COMPLAINT AS IT COULD HAVE RESULTED IN A LIFE THREATENING SITUATION. IN READING THE OTHER ENTRIES, NOTING THAT I'VE HAD TO HAVE THE REAR COIL SPRINGS REPLACED AND HAD BACK LIFTGATE REPLACED AFTER CRACKING. *TR

NHTSA ID

10297587

Incident

Dec 28, 2009

Mileage

90,000 mi

REAR TAILGATE LATCH BRAKES ACROSS THIS IS A KNOW ISSUE WITH ALL FORD EXPLORERS AND MERCURY MOUNTAINEERS. IT'S OBVIOUSLY A BAD DESIGN FROM FORD MOTOR CO. FORD NEEDS TO RECALL THIS AND IT'S THEIR DESIGN AND IT ALSO CAN REPRESENT AN INJURY TO SOMEONE IF A PIECE WAS TO FALL OFF AND HIT ANOTHER CAR. *TR

NHTSA ID

10296422

Incident

Jan 5, 2009

Mileage

65,000 mi

2002 MERCURY MOUNTAINEER. IN THE PAST 4 YEARS WE HAVE REPLACED THE REAR BEARINGS 5 TIMES AND NOW FORD MOTOR COMPANY WILL NOT HONOR THE WARRANTY. EACH TIME THE BEARINGS LAST BETWEEN 4 AND 6 MONTHS. *TR

NHTSA ID

10285600

Incident

Sep 29, 2009

Mileage

445,690 mi

UNDER BACK GLASS OF MERCURY MOUNTAINEER THERE IS A STRIP ALL THE WAY ACROSS THE BACK THAT IS CRACKED IN 2 I HAVE NOTICE EVERY MOUNTAINEER I HAVE SEEN OLD AND NEW ALL ARE DOING THE SAME ITS LIKE ALL THE ONES ON THE ROAD TO DAY ARE LIKE THAT AND IT COULD BREAK ALL THE WAY OFF AND HIT A CAR AND IT HAS SHARP EDGES AND DEALERS WANT TO MUNCH TO FIX IT WELL I THANK IF ALL MOUNTAINEERS ARE LIKE THIS IT SHOULD BE RECALLED U CAN DRIVE DOWN THE ROAD AND LOOK AT THEM ALL THEY ARE LIKE THAT SO THANK YOU FOR YOUR TIME. *TR

NHTSA ID

10266536

Incident

Oct 20, 2006

I OWN A 2002 MERCURY MOUNTAINEER. THE TAILGATE DEVELOPED A CRACK BETWEEN THE EMBLEM AND THE REAR GLASS LIFT. SINCE THIS CRACK HAS DEVELOPED, THE DOOR AJAR LIGHT HAS STAYED ON CONSISTENTLY, CAUSING THE INTERIOR LIGHT TO STAY ON, DRAINING THE BATTERY, WHICH HAD TO BE REPLACED. I HAVE NOTICED THE SAME CRACK IN ALMOST EVERY FORD EXPLORER THAT I SEE. I HAVE NOT YET ATTEMPTED A REPAIR BECAUSE I DON'T FEEL I SHOULD HAVE TO PAY OUT OF POCKET FOR AN OBVIOUS MANUFACTURING DEFECT. *TR

NHTSA ID

10263178

Incident

Oct 7, 2008

Mileage

108,000 mi

UPPER REAR LIFT GATE BELOW THE REAR GLASS WINDOW WAS FOUND WITH SEVERAL CRACKS ON A COLD WINTER MORNING. NO RECENT IMPACTS OTHER THAN NORMAL REAR HATCH CLOSINGS. HAVE NOTICED MANY OTHER SIMILAR MAKE/MODELS OF FORD/MERCURY WITH THE SAME DAMAGE IN EXACT SAME LOCATION. *TR

NHTSA ID

10262595

Incident

Jan 28, 2008

Mileage

65,000 mi

REAR PANEL UNDER WINDOW HAS RECENTLY CRACKED, THERE ARE NOW 2 VERTICAL CRACKS RUNNING DOWN THE BACK OF THE VEHICLE. ALSO, HITCH TO REAR DOOR DOESN'T STAY UP. THIS VEHICLE HAS ALSO HAD A NEW ENGINE PUT IT AND INJECTORS HAVE POPPED OUT ON MORE THAN ONE OCCASION. THIS IS THE MOST EXPENSIVE VEHICLE I HAVE EVER PURCHASED AND IT HAS GIVEN ME MORE PROBLEMS THAN I COULD EVER EXPECT IN A VEHICLE. FORD NEEDS TO COMPENSATE FOR THIS VEHICLE. WE HAVE OWNED SEVERAL FORD'S AND HAVE NEVER SEEN ANYTHING LIKE THIS. IT IS A TRUE LEMON>>>> *TR

NHTSA ID

10258886

Incident

Feb 15, 2009

Mileage

52,000 mi

JUST UNDER THE REAR WINDOW THE BACK PANEL CRACKED IN THE COLD WEATHER THE VEHICLE IS KEPT IN A GARAGE WHEN EXITING THE GARAGE INTO THE WEATHER IT JUST CRACKED JUST UNDER THE MOUNTAINEER EMBLEM ALL THE WAY DOWN THE LENGTH OF THE PANEL AND NOW THE BACK REAR WINDOW RATTLES. *TR

NHTSA ID

10256625

Incident

Jan 15, 2009

WHEN APPROACHING MY VEHICLE (2002 MERCURY MOUNTAINEER) FROM BEHIND, I NOTICED A CRACK IN THE CENTER OF THE LIFTGATE PANEL, BEGINNING AT THE BOTTOM OF THE WINDOW AND EXTENDING TO THE HANDLE. I RESEARCHED THIS ON THE INTERNET AND FOUND THAT IT IS A PROBLEM WHICH HAS OCCURRED IN FORD-MANUFACTURED SUVS, INCLUDING THE MOUNTAINEER AND EXPLORER. I CALLED THE SERVICE MANAGER OF THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. HE WAS FAMILIAR WITH THE PROBLEM AND STATED THAT THE PANEL WILL NEED TO BE REPLACED. SINCE THERE IS NO RECALL ISSUED, THERE WAS NOTHING HE COULD DO. I THEN CALLED FORD CUSTOMER SERVICE AND SPOKE TO A PERSON WHO TOLD ME THAT FORD COULD NOT PROVIDE ASSISTANCE SINCE MY VEHICLE WAS OUT OF WARRANTY. SINCE THIS IS AN OBVIOUS DEFECT IN THE PRODUCT, I BELIEVE THAT FORD SHOULD ISSUE A RECALL AND COVER THE REPAIR COST. FORD SHOULD STAND BEHIND THE QUALITY OF ITS VEHICLES AND IF THERE IS A PROBLEM, THEN IT SHOULD PROVIDE THE CUSTOMER WITH A SATISFACTORY REMEDY. *TR

NHTSA ID

10251207

Incident

Dec 5, 2008

Mileage

61,010 mi

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHEN THE CONTACT ATTEMPTED TO CLOSE THE REAR HATCH WINDOW, IT SUDDENLY EXPLODED. SHE NOTICED THAT THE REAR DRIVER'S SIDE WINDOW HATCH HAD FALLEN OFF OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE CONTACT WAS INFORMED THAT THE REAR LIFT GATE NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 79,332. UPDATED 11/07/08 *BF THE CONSUMER LEARNED OF RECALL #04V442000 BUT WAS INFORMED HER VEHICLE WAS NOT INCLUDED IN THE RECALL.. THE CONSUMER WAS TOLD THE RECALL WAS RELATED TO THE FAILURE OF THE REAR WINDOW BRACKETS BUT ALSO BECAUSE OF WHERE THE VEHICLE WAS MANUFACTURED. UPDATED 11/07/08. *JB

NHTSA ID

10241963

Incident

Sep 3, 2008

Mileage

79,332 mi

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, THE WINDOW LIFTGATE SHATTERED WHEN IT WAS CLOSED. THE DEALER STATED THAT THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED UNDER NHTSA CAMPAIGN ID NUMBERS 04V442000 (STRUCTURE:BODY: HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS), 01I010000 (VISIBILITY: GLASS, SIDE/REAR), AND 07E104000 (VISIBILITY:GLASS, SIDE/REAR); THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. UPDATED 09/15/08 *BF UPDATED 09/17/08. *JB

NHTSA ID

10236130

Incident

Jul 26, 2008

Mileage

84,000 mi

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE CONTACT WAS UNDERNEATH THE HOOD DETAILING HER VEHICLE, THE HOOD CAME DOWN ON HER WITHOUT WARNING. SHE WAS NOT INJURED. THE CONTACT CALLED THE MANUFACTURER TO REPORT THE FAILURE AND WAS INFORMED THAT THERE WAS NO RECALL. SHE WAS ADVISED TO REPORT THE FAILURE TO NHTSA. THE FAILURE MILEAGE WAS 58,500.

NHTSA ID

10233442

Incident

Jul 3, 2008

Mileage

58,500 mi

THE BACK DOOR OF MY 2002 MERCURY MOUNTAINEER HAS CRACKED AROUND THE MERCURY EMBLEM, WHICH IS LOCATED JUST UNDER THE GLASS PORTION OF THE DOOR THAT YOU CAN OPEN SEPARATELY FROM THE REMAINDER OF THE DOOR. I HAVE NOW SEEN THREE OTHER MERCURY MOUNTAINEERS WITH THE SAME CRACK AROUND THE EMBLEM. I DON'T BELIEVE THIS IS A COINCIDENCE. I BELIEVE IT IS A DEFECT AND THAT THE MANUFACTURER SHOULD PUT OUT A RECALL TO FIX THE DEFECT. *TR

NHTSA ID

10227819

Incident

Jan 1, 2005