2002 Mercury Mountaineer Brakes Problems

I PURCHASED A VEHICLE ON MARCH 11, 2017 FROM A DEALERSHIP NAMED REDEFINED AUTO SALES IN SKOKIE, IL. SINCE I HAVE PURCHASED THIS VEHICLE, I HAVE SPENT OVER $1,500 IN COSTS FOR REPAIRS TO THIS VEHICLE, BEGINNING WITH I HAD TO GET AN OIL CHANGE ON THE SAME DAY THAT I PURCHASED THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY IN ROUTE FROM THE DEALERSHIP. ALSO, AS I WAS EN ROUTE FROM THE DEALERSHIP, ON THE EXPRESSWAY A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I FOUND OUT THAT THE HORN WAS NOT WORKING. THINGS HAVE JUST WENT DOWNHILL FROM THERE.

NHTSA ID

10993134

Incident

Mar 11, 2017

I PURCHASED A USED VEHICLE FROM REDEFINED AUTO SALES LOCATED IN SKOKIE, IL ON 3/11/17. SINCE THEN I HAVE SPENT OVER $1500.00 IN COST FOR REPAIRS ON THIS VEHICLE, BEGINNING WITH I HAD TO GET THE OIL CHANGED THE SAME DAY THAT I BOUGHT THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY, I ALMOST GOT INTO A SERIOUS ACCIDENT ON THE EXPRESSWAY IN ROUTE FROM THE CAR DEALERSHIP BECAUSE A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I DISCOVERED THAT THE HORN WAS NOT WORKING. THE NEXT DAY THE POWER DOOR LOCKS STOPPED WORKING AND THINGS JUST HAS WENT DOWN HILL SINCE THEN, THE VEHICLE IS IN THE SHOP RIGHT NOW AS I'M TYPING THIS, I HAVE NOT DRIVEN THE VEHICLE ANYWHERE OTHER THAN BACK AND FORTH TO REPAIR SHOPS. I FILED A COMPLAINT WITH THE BBB BUT NOTHING WAS DONE ABOUT THE COMPLAINT BECAUSE THE BUSINESS RESPONDED SAYING THE VEHICLE WAS USED AND I REJECTED THE RESPONSE AND THEN RECEIVED AN EMAIL FROM THE BBB SAYING THAT THE CASE WAS CLOSED. THIS VEHICLE WAS A LEMON WITH A LOT OF ISSUES AND NONE OF THOSE ISSUES WERE DISCLOSED TO ME WHEN I PURCHASED THE VEHICLE.

NHTSA ID

10991755

Incident

Mar 11, 2017

CHANGED FRONT PADS ( NEVER OPENED BLEEDER)THEN HAD SOFT PEDAL, AFTER THAT CHANGED FROND BRAKE LINES MASTER CYLINDER, BOOSTER, ABS CONTROL UNIT AND CALIPERS STILL SOFT PEDAL. THEN USED SNAPON SCAN TOOL TO PERFORM BRAKE BLEEDING IN ABS CONTROL UNIT, STILL PROBLEM PERSISTED, AS OF NOW STILL NO LUCK (BLEEDING ALL 4WHEELS IN FACTORY SPECS HAVE BEEN PERFORM/BENCH BLEEDING) STILL SOFT PEDAL. *TR

NHTSA ID

10652936

Incident

Nov 4, 2014

Mileage

192,500 mi

I HAVE THE SAME PROBLEM WITH MY 2002 MERCURY MOUNTAINEER, 85,000 MILES, AS CASE NUMBER 10187427. RUBBING SOUND IN DRIVER'S SIDE REAR WHEEL AS WHEEL ROTATES; GOING FRONTWARDS OR BACKWARDS BRAKES, PADS, ROTORS, CALIPERS ALL HAVE BEEN REPLACED AND NOISE HAS NOT CEASED. *TR

NHTSA ID

10419344

Incident

Jul 15, 2011

2002 MERCURY MOUNTAINEER AWD V8 - APPROXIMATELY JANUARY AND MAY 2009 BOTH REAR HUB BEARINGS WENT BAD AT 87,000 AND 90,000 MILES , BOTH SETS OF EMERGENCY BRAKE SHOES WERE DISINTEGRATED WHEN TAKEN OFF . REAR COIL SPRINGS ARE BROKEN . FRONT DIFFERENTIAL BOX HAS LEAKED FOR SOME TIME NOW . REAR END AXLE SEAL HAS BEEN LEAKING FOR SOME TIME NOW . GOING ON 4TH SET OF BRAKES ON FRONT . JUNE 2010 AT 109,000 MILES TRANSMISSION FINALLY WENT OUT - AFTER ACTING UP FROM TIME OF PURCHASE AT 37,000 MILES - IT WOULD SLIP WHEN PUT IN DRIVE AT FIRST MORNING STARTUP AND WOULD JERK ERRATICALLY AT LOW SPEEDS - WE HAVE NEVER PULLED ANYTHING WITH VEHICLE . *TR

NHTSA ID

10335885

Incident

Jun 2, 2010

Mileage

87,000 mi

2002 MERCURY MOUNTAINEER, TRANSMISSION IS BUCKING, OVER DRIVE LIGHT FLASHING, CHECK TRANSMISSION LIGHT ON. ALSO ROTATED TIRES, CHANGED BRAKES, AND HAD ROTORS CUT YET THERE STILL IS A PULSATING FELLING IN FRONT END WHEN STOPPING. *TR

NHTSA ID

10292149

Incident

Jul 6, 2009

Mileage

87,000 mi

RECENTLY, THE PCV VALVE IN MY 2002 MERCURY MOUNTAINEER HAD A LEAK (VACUUM SYSTEM LEAK). AS THE VEHICLE BEGAN TO STALL AS A RESULT OF THIS LEAK, WHILE TRAVELING 55 MPH, AND DECELERATING TOWARDS A TRAFFIC LIGHT, I LOST ALL FUNCTION OF MY BRAKES. WHEN I STEPPED HARD ON THE BRAKES, THERE WAS NO RESPONSE. HOWEVER, BECAUSE I EQUATED THIS TO POSSIBLY BEING TIED TO THE PCV VALVE, I STEPPED ON THE ACCELERATOR TO INCREASE AIRFLOW INTO THE ENGINE SO THAT I WOULD HAVE BRAKE FUNCTION. THIS GAVE ME BRAKE FUNCTION, TEMPORARILY. HOWEVER, THIS MOVE WAS VERY RISKY, AS I WAS APPROACHING CARS IN FRONT OF ME AND ACCELERATING TOWARDS THEM INSTEAD OF DECELERATING, JUST SO I COULD SLAM ON THE BRAKES AND HAVE FUNCTIONING BRAKES. THERE IS AN APPARENT LINK BETWEEN THE BRAKES AND THE VACUUM SYSTEM...WHICH POSES A DEADLY SITUATION. HAD I NOT BEEN AWARE OF VACUUM SYSTEM ISSUES AND HOW TO MITIGATE THEM, I WOULD HAVE PLOWED INTO THE STOPPED VEHICLE IN FRONT OF ME WITH NO BRAKES. THIS OCCURRED IN THE EVENING. I HAD TO USE THIS METHOD TO COMPLETE THE REMAINDER OF MY TRIP TO GET HOME, ACCELERATING EVERY TIME I NEEDED TO USE BRAKES, BECAUSE THE STALLING VEHICLE EVERY TIME HAD NO BRAKE FUNCTION. THIS CONDITION PUT ME IN A VERY BAD SITUATION, AS I ALSO HAD MY 5 YEAR OLD IN THE CAR WITH ME. THIS SYSTEM SHOULD BE RECALLED AS IT IS UNSAFE. REPLACING THE PCV VALVE CORRECTED THE PROBLEM. THERE IS ALSO NO NOTICE IN THE OPERATING MANUAL FOR THIS VEHICLE ABOUT THIS VACUUM SYSTEM PROBLEM, ESPECIALLY SINCE THE OPERATING MANUAL THAT CAME WITH THIS CAR IS FOR A PROTOTYPE SOFTWARE SYSTEM, AND DOESN'T EVEN MATCH MY VEHICLE. I HAVE COMPLAINED TO MERCURY/FORD ABOUT THIS INCORRECT MANUAL, BUT THEY DID NOT OFFER TO SEND ME A NEW ONE, AND SIMPLY TOOK THE INFORMATION AND DIDN'T EVEN RESPOND TO MY CONCERNS. *TR

NHTSA ID

10278545

Incident

May 20, 2009

Mileage

100,000 mi

RIGHT REAR PARKING BRAKE PAD FELL APART AS MECHANIC WAS ATTEMPTING TO DO A REAR BRAKE JOB. WAS TOLD THIS WAS A COMMON PROBLEM IN BOTH 2002 THROUGH 2004 MERCURY MOUNTAINEERS AND FORD EXPLORERS. CAN'T BELIEVE A PARKING BRAKE PAD WOULD JUST FALL APART IN PIECES WHEN THE PARKING BRAKE IS NEVER USED. *TR

NHTSA ID

10192083

Incident

May 30, 2007

I HEARD A SCRAPING NOISE IN THE RIGHT REAR BRAKE WHEN BACKING OUT OF THE GARAGE, SIMILAR TO THE SOUND GIVEN WHEN BRAKE REPLACEMENT WAS REQUIRED. I TOOK THE 2002 MOUNTAINEER TO A CERTIFIED MECHANIC FOR BRAKE REPLACEMENT. WHEN THE RIGHT REAR ROTOR WAS PULLED THE FRONT PARKING BRAKE PAD FELL OUT. ON INSPECTION THE METAL AREA THAT ATTACHED THE PAD TO THE BRAKE MECHANISM RUSTED THROUGH, ALLOWING THE PAD TO FALL FREELY INTO THE DRUM. THE MECHANIC SAID THE PAD SCRAPPING THE DRUM WHEN I WAS BACKING OUT OF THE GARAGE WAS THE NOISE I WAS HEARING AND IT ROTATED WITH THE WHEEL. HE SAID THE CAR COULD NOT PASS NY STATE INSPECTION BECAUSE THE EMERGENCY BRAKE WOULD NOT HOLD THE CAR WHEN APPLIED , RENDERING THE BRAKE UNUSABLE IN AN EMERGENCY ,AND DEMONSTRATED THAT TO ME. MY WIFE HAS DRIVEN THE CAR 98% OF THE TIME SINCE I PURCHASED IT NEW IN JANUARY 2003. SHE NEVER ENGAGED THE PARKING BRAKE SO THE EMERGENCY BRAKE PADS, THOUGH RUSTY, WERE IN GOOD SHAPE.*AK

NHTSA ID

10187427

Incident

Apr 9, 2007

Mileage

52,113 mi

OF THE MANY PROBLEMS I'VE HAD SINCE PURCHASING THIS VEHICLE, THE LATEST TAKES THE CAKE. HERE'S THE SKINNY OF ALL MY PROBLEMS, WITH THE LATEST MOTIVATING ME TO REPORT A COMPLAINT TO THE NHTSA. HOPEFULLY, SOMETHING CAN BE DONE. HERE'S A WEBSITE OF OTHERS WITH THE SAME TRANSMISSION ISSUE: HTTP://WWW.CARSURVEY.ORG/CGI-BIN/FIX_COMMENT.PL WHERE DO I START. I PURCHASED THIS CAR WITH 38K MILES AND IT'S BEEN A NIGHTMARE. FIRST THING TO GO WAS A WHEEL BEARING AT 41K, GOT THAT FIXED @ $200. NEXT TO GO @ 48K WAS THE TWO CALIPERS AND NEW ROTORS ON THE FRONT, COST $800. NEXT @ 52K WAS THE A/C NEEDED TO BE RECHARGED, $150. NEXT @ 58K, THE TWO CALIPERS IN THE BACK HAS TO BE REPLACED, COST $300 (I FOUND A GOOD MECHANIC/FRIEND). FOR THE GRAND FINALE... I NEED TO REPLACE THE TRANSMISSION @ 61K, COST RANGE FROM $1,800 TO $3,400. I WILL FIX IT AND DUMP IT RIGHT AWAY AND SELL IT. A COMPLETE LEMON!!! IT SHOULD BE REPORTED TO THE NHTSA FOR AN INVESTIGATION. *JB

NHTSA ID

10162440

Incident

Jul 12, 2006

Mileage

61,000 mi

2002 MOUNTAINEER STALLS, TRANSMISSION CONTROL ASSEMBLY, MAIN CONTROL VALVE, AND GASKET HAD TO BE REPLACED. *TS THE LIFT GATE WAS STICKING, AND WHILE CLOSING IT, THE GLASS SHATTERED, THE GLASS WAS RECALLED, AND WAS SUPPOSE TO HAVE BEEN FIXED. THE OIL LIGHT ILLUMINATED. THE TRIM ON THE FRONT DOOR FELL OFF WHILE DRIVING. THERE WAS A GRINDING NOISE COMING FROM THE REAR WHEELS, IT WAS DETERMINED THAT THERE WAS SEVERE RUST ON THE BRAKE COMPONETS, THE PARK BRAKE SHOES FELL APART DUE TO CORROSION, THE REAR WHEEL BEARING AND KNUCKLE ASSEMBLY HAD EXCESSIVE RUST. *JB

NHTSA ID

10153047

Incident

Mar 1, 2005

Mileage

46,851 mi

WHEN BRAKING BRAKES FAILED, CAUSING THE VEHICLE TO GO INTO AN EMBANKMENT. VEHICLE WAS TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM

NHTSA ID

10099706

Incident

Sep 1, 2004

Mileage

18,859 mi

DT: WHILE PUTTING NEW BRAKES PADS ON THE REAR OF MY VEHICLE MECHANIC FOUND THAT THE COILS AROUND SHOCKS WERE RUSTY, CORRODED, AND CRUMBLY. THE COILS FELL APART IN LARGE CHUNK'S IN THE MECHANIC'S HANDS.*AK

NHTSA ID

10120051

Incident

Apr 14, 2005

Mileage

72,600 mi

ABS LIGHT HAS CAME ON 4 TIMES IN 2 YEARS I HAD THE ABS SENSOR REPLACED EVERY TIME THE TRUCK HAS ONLY 35450 MILES ON IT. I PAID OVER $31000 FOR THIS TRUCK AND I HAVE HAD MORE TROUBLE WITH IT THAN ANY TRUCK I HAVE EVER HAD IN THE PAST. *NM

NHTSA ID

10093812

Incident

Oct 7, 2004

Mileage

15,000 mi

I PURCHASED MY 2002 MOUNTAINEER ON JUNE 20, 2004. WHEN I AM DRIVING AND HIT THE SPEED OF 75 MPH I HEAR A LOUD WHISTLING SOUND AND THE ONLY WAY TO GET RID OF THE NOISE IS TO REDUCE MY SPEED TO UNDER 75 MPH. I HAVE SPOKEN WITH ANOTHER PERSON WHO OWNS THE SAME SUV AND HE HAS THE SAME PROBLEM ONLY ON A LARGER SCALE. HE HAS HAD THE WEATHER STRIPPING REPLACED TWICE AND STILL THE NOISE REMAINS. I WILL BE TAKING IT IN SOON TO HAVE IT CHECKED OVER SINCE I AM ALSO HAVING ANOTHER PROBLEM WHEN I STOP AND APPLY THE BRAKES (LOUD SQUEAKING NOISE). *JB

NHTSA ID

10088155

Incident

Jun 29, 2004

Mileage

38,900 mi

AT 43577 MILES I AM HAVING TO REPLACE MY REAR-END. THIS IS GOING TO COST APPROXIMATELY. 1500.00. ALSO ABS SENSOR HAS TO BE REPLACED. *LA

NHTSA ID

10080931

Incident

Jul 9, 2004

Mileage

41,687 mi

I HAVE A CONTINUED PROBLEM OF THE ABS LIGHT COMING ON. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY CHANGED THE SENSOR AND A WHILE LATER IT COMES BACK ON. ON SEVERAL OCCASIONS, MY BRAKES HAVE GONE ALL THE WAY TO THE FLOOR. THE DEALERSHIP MAINTAINS THAT MERCURY IS AWARE OF THE PROBLEM AND MAY BE WORKING ON A RECALL. MY LIGHT IS NOW ON AGAIN AND HAVE PLACED A CALL TO THE DEALERSHIP. I HAVE TO WAIT FOR THE MANAGER TO RETURN TO TOWN TO SEE WHAT HE WOULD LIKE TO DO. OH, AND I DO HAVE THE EXTENDED WARRANTY THAT I HAVE PAID OVER $2,000. WHAT IS THAT FOR? WHAT WILL IT TAKE, MY BRAKES TO GO OUT?

NHTSA ID

10071205

Incident

Nov 15, 2003

THE ANTI-LOCK BRAKE SYSTEM FAILED. IT WAS SERVICED BUT THE SERVICE TECHNICIAN STATED IT NEEDED A NEW PART TO MAKE THE BRAKES EFFECTIVE. PROVIDE FURTHER DETAILS............................................ *JB

NHTSA ID

10051629

Mileage

34,000 mi

ABS LIGHT CONTINUALLY COMES ON. ON SEVERAL OCASSIONS, WHEN APPLYING THE BRAKES, THEY GO ALL THE WAY TO THE FLOOR WITH A SHUDDERING NOISE. THE VEHICLE HAS BEEN IN THE DEALERSHIP 5 / 6 TIMES TO REPAIR THIS PROBLEM. THE SENSOR HAS BEEN CHANGED AND AFTER A MONTH OR SO, IT COMES BACK ON AGAIN. ON MY LAST VISIT TO THE DEALERSHIP, I WAS TOLD MECURY WAS AWARE OF THE PROBLEM AND THEY WERE WORKING ON A SOLUTION. THEY SAID I WOULD BE CONTACTED IN A COUPLE OF WEEKS. THAT WAS MONTHS AGO AND MY LIGHT IS BACK ON AGAIN. WHAT WILL IT TAKE, AN ACCIDENT? NOW I AM WAITING FOR THE MANAGER TO RETURN TO TOWN TO GIVE ME A CALL.

NHTSA ID

10046753

Incident

Nov 10, 2002

ABS SENSOR LIGHT STAYED ON. CONSUMER STATED THAT VEHICLE PRODUCED A LOUD GRINDING NOISE, AND THERE WAS EXTENDED STOPPING DISTANCE. DEALER CLAIMED ABS SYSTEM FAILED. *AK

NHTSA ID

10044296

Incident

Jul 1, 2003

Mileage

35,929 mi

CONSUMER STATED THE ABS HAD FAILED. CONSUMER STATED THE BRAKES WENT OUT ON HER TWICE AND SHE DROVE IT TO THE DEALER . SHE STATED THE FIRST TIME SHE TOOK IT TO THE DEALER, SHE WAS TOLD THERE WAS SOME KIND OF A LEAK. THE SECOND TIME THEY DID NOT SAY ANYTHING. THE VEHICLE WAS STILL MAKING A THUMPING NOISE. *PH THE ANTI LOCK BRAKE SYSTEM HAD A RIGHT INNER SEAL LEAK AND A REAR SENSOR MALFUNCTION. THE ABS LIGHT HAD COME ON AT DIFFERENT TIMES. *SCC *JB

NHTSA ID

10032518

Incident

Aug 8, 2003

THE FRONT END DASH HAS A VERY LOUD RATTLE WHILE LETTING UP ON THE GAS OR DEPRESSING THE BRAKE THE VEHICLE HAS BEEN IN THE SHOP FIVE TIMES. THEY HAVE READJUSTED THE A/C LINES MANY TIMES, TIGHTENED ITEMS IN THE ENGINE, AND REPLACED A MISSING BOLT IN THE FIREWALL. IT WAS FIXED ONCE THAT LAST A COUPLE OF MONTHS, BUT THE NOISE IS BACK. IT WILL BE GOING IN THE SHOP FOR THE SIXTH TIME. ALSO, THERE IS A SQUEAK WHEN GOING OVER BUMPS. IT HAS BEEN IN THE SHOP TWICE AND THEY REPLACED THE BALL BEARING JOINTS. HOWEVER, THE SQUEAK IS BACK.*AK

NHTSA ID

10021402

Incident

Jun 11, 2003

CONSUMER WAS TRAVELING ON A ROAD LESS THAN 20MPH AND APPLIED BRAKES, AND VEHICLE KEPT ON GOING. VEHICLE STOPPED WHEN SHE WAS AT BOTTOM OF HILL. THERE WERE NO WARNING SIGNALS. THIS INCIDENT HAPPENED TWICE. DEALERSHIP WAS AWARE OF PROBLEM. *AK

NHTSA ID

8001602

Incident

Jan 4, 2001