RoadVitals

1996 Mercury Villager Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
188
Latest Jul 6, 2017
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
18
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
17

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 1996 Mercury Villager, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

37
reports

From owner reports, verbatim

WHILE DRIVING ANY SPEED CONSUMER HEARD A TICKING NOISE COMING FROM THE ENGINE. DEALERSHIP DID NOT RESOLVE THE PROBLEM. *AK

NHTSA ID 10101740 · filed Nov 29, 2004

I NOTICED THERE WAS AN EXHAUST SMELL SEEPING INTO THE VAN, I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT IT WAS A COMMON PROBLEM WITH QUEST'S AND VILLAGER'S SNAPPED EXHAUST MANIFOLD STUDS. I CHECKED UNDER THE HOOD AND SURE ENOUGH THERE WERE 2 STUDS BROKEN AND MISSING. I CALLED SEVERAL DEALERS AND GOT QUOTES AND FOUND A NISSAN DEALER TO DO IT FOR $800 THEY SEEM TO HAVE MORE EXPERINCE DOING IT SINCE IT ALSO IS A PROBLEM WITH PATHFINDERS AND MAXIMAS. I CALLED FORD AND THEY FLAT OUT REFUSED TO HELP OUT AT ALL!

NHTSA ID 10069180 · filed Jan 15, 2004
All 37 reports naming engine

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

31
reports

From owner reports, verbatim

WHILE I AM DRIVING THE SLIDING DOOR WILL POP. CURRENTLY IT DOES NOT COMPLETELY OPEN, BUT IS DOES BECOME UNSECURED. THE INTERIOR LIGHTS COME ON AND WHEN DRIVING AT NIGHT INHIBITS MY VISION AND MAKES DRIVING UNSAFE. MY CHILDREN ARE ALSO THE PASSENGERS NEAR THE DOOR AT THIS TIME AND I AM AFRAID THAT THE DOOR WILL FLY OPEN AND CAUSE HARM EVEN THOUGH THEY ARE IN SAFETY BELTS. I HAVE HAD A MECHANIC LOOK AT THE LATCH AND HE SEES NOTHING THAT SHOULD BE CAUSING THIS TO MALFUNCTION. *NM

NHTSA ID 10172065 · filed Oct 29, 2006

I HAD A LOW IMPACT ACCIDENT WHERE THE FRONT OF MY VEHICLE HIT THE BACK OF ANOTHER VEHICLE. (FORGOT TO PUT CAR IN PARK AND WAS ABOUT 4 FEET FROM BACK OF ANOTHER CAR ON SLIGHT GRADE, WELL YOU KNOW THE REST).*AK AFTER THE ACCIDENT THE SLIDING DOOR BEGAN TO "POP" ENOUGH FOR THE AJAR DOOR LIGHT TO COME ON BUT NOT ENOUGH FOR THE DOOR TO ACTUALLY OPEN. I HAVE CHECKED WITH THE PEOPLE THAT GAVE ESTIMATES ON REPAIRS AND WAS INFORMED BY EVERY ONE THAT IT WAS NOT A RESULT OF THE ACCIDENT. WHAT I CAN NOT UNDERSTAND IS WHY IT STARTED ONLY AFTER THE ACCIDENT. I HAVE BEEN INFORMED THAT THE LOCKS MAY NEED TO BE REPLACED BECAUSE OF WARE.

NHTSA ID 10095815 · filed Oct 15, 2004
All 31 reports naming interior & seats

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

25
reports

From owner reports, verbatim

WHEN THE CONSUMER TRIED TO CLOSE THE DOOR, THE SENSOR FAILED AND THE SLIDING DOOR CLOSED ON THE CONSUMER HAND. *JB

NHTSA ID 10015149 · filed Apr 3, 2003

SLIDING DOOR WILL NOT STAY LATCHED WHILE DRIVING, DOOR WOULD COME OPEN INTERMITTENTLY. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNINGTHIS MATTER.*AK

NHTSA ID 899733 · filed Nov 30, 2001
All 25 reports naming body & structure

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

25
reports

From owner reports, verbatim

JUST PURCHASED A USED VEHICLE, IN GREAT SHAPE. HOWEVER THERE IS A VERY INTOXICATING GAS SMELL INSIDE CABIN OF VEHICLE, AFTER REFUELING AND WHEN TANK IS BETWEEN 1/4 AND 1/2 FULL I HAVE HAD THE VEHICLE 4 DAYS, AND I TRAVEL FOR A LIVING AND IT IS EVERY TIME IT GETS TO THE 1/4 TO 1/3 FULL RANGE. I HAVE TWO OTHER FRIENDS THAT HAVE THE SAME PROBLEM WITH THE SAME MODEL.

NHTSA ID 10038680 · filed Sep 11, 2003

WHEN VEHICLE IDLES FUEL FUMES SEEP THROUGH THE VENTS INTERMITTENTLY. DEALER STATES FUEL RAIL LEAKS.

NHTSA ID 10038001 · filed Sep 2, 2003
All 25 reports naming fuel system

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

21
reports

From owner reports, verbatim

SUN VISOR ASSEMBLY BREAKS AFTER SHORT PERIOD CAUSING IT TO DROP INTO DRIVERS VISION AND DRASTICALLY INTERFERE WITH ABILITY TO SEE ONCOMING TRAFFIC. REPLACEMENT COST IS $97.00 FOR ONE SUN VISOR. MERCURY VILLAGER OWNERS CLUB REPORTS THIS AS A CONSTANT PROBLEM WITH THIS VEHICLE.*JB

NHTSA ID 10008194 · filed Feb 27, 2003

SIDE DOOR DOESN'T STAY CLOSED AFTER BEING LOCKED. CONTACTED DEALER. CANNOT FIND PROBLEM.*AK

NHTSA ID 8011525 · filed Jun 11, 2002
All 21 reports naming visibility

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

14
reports

From owner reports, verbatim

WHILE TURNING FROM STREET INTO A SHORT STEEP DRIVEWAY APPROACH, FRONT LOWER BUMPER FACIA DRUG VERY SLIGHTLY ON THE STEEP APPROACH RAMP SETTING OFF THE AIRBAGS, WHICH BROKE THE WINDSHIELD, CRACKED THE DASH, SNAPPED ALL FOUR BACK SIDE WINDOW LATCHES, AND CAUSED BACK NECK AND SHOULDER INJURIES TO THE DRIVER. *TR

NHTSA ID 10445687 · filed Jan 28, 2012

WHILE PULLING INTO A DRIVEWAY DUAL AIRBAGS DEPLOYED INADVERTENTLY. AS A RESULT, THE AIR BAGS CRACKED THE WINDSHIELD. *AK

NHTSA ID 10046712 · filed Nov 10, 2003
All 14 reports naming airbags

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

12
reports

From owner reports, verbatim

WHILE DRIVING WOULDSTEP ON BRAKES PEDAL, AND THEY WILL NOT ACTIVATE. HAD TAKEN VEHICLE TO DEALER,AND BRAKES HAD TO BE REPLACED. PLEASE PROVIDE MORE INFORMATION.*AK

NHTSA ID 8005962 · filed Mar 19, 2002

CONSUMER WAS DRIVING VEHICLE WHEN SHE APPLIED THE BRAKES AND VEHICLE DID NOT STOP. (PLEASE PROVIDE MORE INFORMATION). *AK

NHTSA ID 833692 · filed Jan 19, 1999
All 12 reports naming brakes

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

10
reports

From owner reports, verbatim

I PURCHASED A USED VAN, THERE SEEM TO BE SEVERAL RECALLS EITHER NOT IDENITFIED OR NOT KNOW ABOUT, EITHER WAY THEY WERE NOT FIXED. I HAVE BEEN UNABLE TO FINE A DEALER WHOM WILL ACKNOWLEDGE THE RECALLS AND REPAIR THEM.*AK

NHTSA ID 10066378 · filed Apr 17, 2004

SHOULDER BELT ON PASSENGER 'S SIDE IN THE MIDDLE ROW OF SEATS WILL NOT PULL OUT SO THAT A PASSENGER CAN BE RESTRAINED. DEALERSHIP INFORMED CONSUMER THAT PART WAS NO LONGER COVERED UNDER WARRANTY, AND THEY WERE NOT GOING TO TOUCH IT. *AK *JB

NHTSA ID 887832 · filed May 9, 2001
All 10 reports naming seat belts

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

9
reports

From owner reports, verbatim

INTERMITTENTLY THE THROTTLE WILL STICK NOT ALLOWING THE VEHICLE TO ACCCELERATE WHEN APPLYING PRESSURE. MORE THAN NORMAL PRESSURE HAS TO TO BE APPLIED, WHICH MAKES VEHICLE ACCELERATE WITH MORE SPEED THAN INTENDED. MANUFACTURER WAS NOTIFIED. PLEASE PROVIDE MORE INFORMATION.*AK

NHTSA ID 8008713 · filed Apr 29, 2002

AFTER COMING TO A STOP AT STOP LIGHT ACCELERATOR PEDAL WAS STUCK. ENGINE REVVED, AND VEHICLE BUMPED INTO THE ONE IN FRONT. VEHICLE HAS ACCELERATED LIKE THIS TWICE. DEALER COULD NOT DETERMINE WHAT CAUSED THIS.*AK

NHTSA ID 898237 · filed Oct 25, 2001
All 9 reports naming driver assistance

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

9
reports

From owner reports, verbatim

THE TILT WHEEL ASSEMBLY MOVES SIDEWAYS AS YOU ARE MAKING TURNS TO THE LEFT. ON COLD DAYS THE RACK AND PINION WORKS FINE ON THE LEFT SIDE BUT TAKES A WHILE TO WORK ON THE RIGHT SIDE. IT'S AS IF IT NEEDS TO WARM UP, FIRST.

NHTSA ID 744269 · filed Apr 19, 2001

HEAD CONTROL MODULE WIRE HARNESS IN BACK OF THE DASH PANEL BURNED UP. WIRES WERE COMPLETELY MELTED. *AK SEVERAL ELECTRICAL RELATED PROBLEMS: BATTERY FAILURE, OPEN CIRCUIT IN MAIN ENGINE HARNESS TO EGR SOLENOID, OVERHEAD LIGHT FAILED, POWER DOOR LOCKS WERE OPERATING BY THEMSELVES, POWER LOCKS WOULD NOT LOCK WITH THE SWITCH, REAR WINDSHILED WIPER SWITCH FAILED AND REAR WIPERS WOULD NOT STOP EVEN AFTER FUSE WAS REMOVED, SLIDING DOOR WOULD NOT OPEN WITH REMOTE OR SWITCH. CHECK ENGINE LIGHT ILLUMINATED. POWER STEERING PUMP NOISY AND WAS REPLACED. AIR CONDITIONER MOTOR FAILED. WHEN LOCKING VEHICLE WITH KEY, HORN WOULD OPERATE, KEYLESS ENTRY HAD JUST BEEN INSTALLED. *SLC

NHTSA ID 882682 · filed Mar 12, 2001
All 9 reports naming steering

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

9
reports

From owner reports, verbatim

I PURCHASED A USED VAN, THERE SEEM TO BE SEVERAL RECALLS EITHER NOT IDENITFIED OR NOT KNOW ABOUT, EITHER WAY THEY WERE NOT FIXED. I HAVE BEEN UNABLE TO FINE A DEALER WHOM WILL ACKNOWLEDGE THE RECALLS AND REPAIR THEM.*AK

NHTSA ID 10066378 · filed Apr 17, 2004

WHILE SLOWLY PULLING OUT MY TRANSMISSION'S MAIN SHAFT SNAPPED. LUCKILY I WAS NOT PULLING OUT IN TO TRAFFIC, SINCE THERE WOULD HAVE BEEN AN ACCIDENT. *AK

NHTSA ID 756583 · filed Jan 8, 2002
All 9 reports naming transmission

Heating & air conditioning

Reports naming the heating, ventilation and air-conditioning system.

6
reports

From owner reports, verbatim

DT: CONSUMER STATED: IT WAS NIGHT, COLD OUTSIDE, AND WHILE DRIVING SMELLED BURNING RUBBER. PULLED OVER, TURNED OFF THE VEHICLE, OPENED HOOD BEDORE HOOD WAS COMPLETED OPENED, CONSUMER COULD SEE FLAMES BURNING AND THE AIR CONDITIONER COMPRESSOR PULLEY WAS SO HOT THAT IT WAS GLOWING RED. THE BELT ATTACHED TO THE COMPRESSOR WAS BURNING. *AK THE VEHICLE CAUGHT ON FIRE DAMAGING THE COMPRESSOR AND BELT(S) AND LIKELY OTHER A/C COMPONENTS. *NM CONSUMER WAS ABLE TO PUT OUT FIRE. THE A/C COMRESSOR FAILED CAUSING THE FIRE. *TT

NHTSA ID 10122154 · filed Aug 12, 2005

THERE IS A STRONG FUEL SMELL WHEN STARTING VEHICLE. A NOISE CAN BE HEARD FROM FUEL TANK AREA. DEALER STATED FUEL PUMP FAILED. HOWEVER THERE IS A RECALL CAMPAIGN 00V419002 REGARDING FUEL LEAKAGE OF THE FUEL TANK. *TT

NHTSA ID 565382 · filed Jun 11, 2002

Too few reports in this category for a page of its own — they appear in the full complaint list.

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

5
reports

From owner reports, verbatim

THE CAR CONTINUALLY LOCKS ITSELF (POWER LOCKS). IF I'M OUTSIDE THE CAR I HAVE TO REPEATEDLY TRY TO UNLOCK IT WHILE AT THE SAME TIME IT RELOCKS ITSELF. AFTER NUMEROUS ATTEMPTS IT WILL STOP AND LET ME IN. SAME IS TRUE IF I'M IN THE CAR EXCEPT NOW I CAN'T GET OUT. IT'S USUALLY MUCH WORSE DURING THE DAY THAN AT NIGHT. DOESN'T MATTER IF YOU'RE IN THE CAR, TRYING TO GET IN OR NEARBY (I DON'T HAVE A REMOTE NOR IS IT AN OPTION). THE CAR CAN BE SITTING IDLE FOR HOURS AND THEN ALL OF A SUDDEN STARTS LOCKING AND UNLOCKING ITSELF IN RAPID SUCCESSION. RARELY IF EVER DOES IT END UP UNLOCKED. WILL OCCASIONALLY GO THROUGH THE SAME PROCEDURE WHILE DRIVING. IT DOESN'T EFFECT ANYTHING BUT ALL THE DOOR LOCKS (AT LEAST THAT I HAVE BEEN ABLE TO ASCERTAIN). IF IT MATTERS I COULD SEND A VIDEO OF THIS PROBLEM. THE QUESTION BELOW OF WHEN DOES THIS HAPPEN IS MOOT. IT HAPPENS EVERY DAY AT ANYTIME. I'VE TRIED NUMEROUS WORKAROUNDS WITH LITTLE SUCCESS BECAUSE THE CAR SEEMS TO ADAPT AND THEN BECOMES MORE DIFFICULT. ( BELIEVE ME, I KNOW WHAT THIS SOUNDS LIKE.)

NHTSA ID 11003535 · filed Jul 6, 2017

I PURCHASED A USED VAN, THERE SEEM TO BE SEVERAL RECALLS EITHER NOT IDENITFIED OR NOT KNOW ABOUT, EITHER WAY THEY WERE NOT FIXED. I HAVE BEEN UNABLE TO FINE A DEALER WHOM WILL ACKNOWLEDGE THE RECALLS AND REPAIR THEM.*AK

NHTSA ID 10066378 · filed Apr 17, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

5
reports

From owner reports, verbatim

LEFT FRONT TIE ROD HAD TO BE REPLACED. IT PROBABLY HAD BEEN BAD FOR SOME TIME, BUT WAS NOT DISCOVERED UNTIL VEHICLE WAS OUT OF WARRANTY. LEFT FRONT BALL JOINT WAS REPLACED UNDER WARANTY WHEN VEHICLE ONLY HAD MILEAGE IN THE UPPER 20,000S. THIS IS VERY LOW MILAGE FOR SUCH FRONT END COMPONENTS TO GO BAD. CONTACTED DEALER SERVICE DEPARTMENT. THEY SAID VILLAGERS ARE NOT KNOWN FOR WEARING OUT OF FRONT END PARTS AT LOW MIELAGE, SO THESE MUST HAVE BEEN DEFECTIVE PARTS FROM THE FACTORY. THEY WOULD NOT DO ANYTHING FOR ME THOUGH ON THE TIE ROD BECAUSE THE VEHICLE WAS JUST OUT OF WARRANTY. HAD TO REPLACE AT MY OWN EXPENSE. *AK

NHTSA ID 715755 · filed Dec 7, 1999

AREA IN SHOCK TOWERS WHERE STRUT ROD IS SECURED TO STRUCTURE WITH A NUT APPEARS EXTREMELY CORRODED FOR A VEHICLE WITH ONLY 39000 MILES. IT IS NOT JUST SURFACE RUST, BUT FLAKING AS WELL. THERE IS MUCH MORE CORROSION IN THIS AREA THEN I HAVE SEEN ON OTHER VEHICLES I HAVE OWNED WITH OVER 100,000 MILES. I FEAR THAT IN COMING YEARS A STRUCTURAL PROBLEM MAY DEVELOP. CONTACTED SERVICE DEPARTMENT WERE I PURCHASED THE VEHICLE. I DISCRIBED THE SITUATION TO THE SERVICE TECHNICIAN. HE SAID THIS WAS "NORMAL" AND I HAD NOTHING TO BE CONCERNED ABOUT.

NHTSA ID 715007 · filed Nov 19, 1999

Too few reports in this category for a page of its own — they appear in the full complaint list.

Exterior lighting

Reports naming headlights, tail lights, turn signals and other exterior lighting.

4
reports

From owner reports, verbatim

THE CRUISE CONTROL BUTTON ON THE HUB OF THE STEERING WHEEL DOESN'T ALWAYS FUNCTION. NLM

NHTSA ID 563529 · filed Oct 2, 2001

NOTICED SIMILAR VILLAGERS IN DEALER LOT WITH SAME FAILURE OF HEADLIGHT REFLECTOR MATERIAL. RESULT WAS FAILED STATE SAFETY INSPECTION, PARTS REPLACED UNDER WARRANTY

NHTSA ID 703745 · filed Feb 25, 1999

Too few reports in this category for a page of its own — they appear in the full complaint list.

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

2
reports

From owner reports, verbatim

CONSUMER EXPERIENCING MOTOR PROBLEMS. *JB

NHTSA ID 560987 · filed Apr 30, 2001

VEHICLE STALLING DUE TO FAULTY FUEL PUMP.

NHTSA ID 538971 · filed Aug 11, 1998

Too few reports in this category for a page of its own — they appear in the full complaint list.

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

2
reports

From owner reports, verbatim

CONSUMER HAD NOTICED THAT SET OF TIRES WERE NOT IN A NORMAL USE. CONSUMER HAD TO REPLACE FOUR SETS OF TIRES TO AVOID LONGER CONSECUENCES. PLEASE PROVIDE MORE INFORMATION.*AK

NHTSA ID 8005963 · filed Mar 19, 2002

VEHICLE STALLING DUE TO FAULTY FUEL PUMP.

NHTSA ID 538971 · filed Aug 11, 1998

Too few reports in this category for a page of its own — they appear in the full complaint list.

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

2
reports

From owner reports, verbatim

WHILE ATTEMPTING TO CHANGE A FLAT TIRE, LUG NUT WRENCH BROKE. *SLC

NHTSA ID 555902 · filed Oct 10, 2000

POWER WINDOWS FAILED CAUSING JAMMING.

NHTSA ID 539373 · filed Aug 26, 1998

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .