Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 1999 Nissan Quest submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 39 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 39, in the owner's own words
NISSAN QUEST 1999. CRUISE CONTROL MALFUNCTION CAUSING THE VEHICLE TO GAIN SPEED AND GET OUT OF CONTROL. STOPPING THE VEHICLE BECOMES VERY DIFFICULT. *TR
TL*THE CONTACT OWNS 1999 NISSAN QUEST. WHILE DRIVING APPROXIMATELY 5 MPH INTO A THE PARKING LOT THE VEHICLE BEGAN TO IDLE EXCESSIVELY UNTIL SHE SHIFTED IT INTO NEUTRAL GEAR AND TURNED THE VEHICLE OFF. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE VEHICLE SPEED CONTROL SENSOR FAILED. THE DEALER ALSO STATED THAT THE BRAKE SYSTEM NEEDED TO BE REPAIRED. THE ESTIMATED REPAIR COST WAS $875. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST WITH THE REPAIR SINCE THE WARRANTY HAD EXPIRED. THE CURRENT AND FAILURE MILEAGES WERE 78,000.
IN MAY 1999, NISSAN CORP SOLD ME DEFECTIVE NISSAN QUEST. EVERY 2-3 YEARS THIS VEHICLE DEVELOPS EXCESSIVE CARBONOUS DEPOSITS IN THE PART OF THE ENGINE CALLED THE THROTTLE-BODY ASSEMBLY. THESE DEPOSITS CAUSE THE ACCELERATOR PEDAL TO REQUIRE INCREASED EFFORT TO PUSH THE PEDAL ACCELERATOR DOWN (STICKY PEDAL). BEING THE ONLY OWNER OF THIS VEHICLE, I ALREADY HAD TO CLEAN THE THROTTLE-BODY 3 TIMES. THIS DEFECT WAS RECOGNIZED AND SETTLED BY NISSAN CORP IN CLASS ACTION IN 2003, PLEASE SEE THE COPY OF THE FIRST PAGE OF SETTLEMENT LETTER ENCLOSED. MY DEALERSHIP, ROTHROCK, IN ALLENTOWN PA CLEANED THE THROTTLE FOR THE LAST, 3RD TIME IN DECEMBER 2003 AT NO CHARGE, PLEASE SEE THE COPY OF INVOICE ENCLOSED. THE THROTTLE NEEDS TO BE CLEANED AGAIN. MY LATEST DISCUSSION WITH NISSAN REP, ERICA, 1-800-647-7261 EXT 57741, FILE N 5812745 WAS ON 8/10/07. NISSAN REFUSES TO CLEAN AT NISSAN'S EXPENSE EXPLAINING THAT A DIAGNOSIS MUST BE PERFORMED FIRST FOR $70.00 PER HOUR. I CONSIDER THIS NISSAN?S OFFER AS A DECEPTIVE WAY TO AVOID THE RESPONSIBILITY TO FIX THE NISSAN'S DEFECT AT NO CHARGE TO ME. *TR
THE GAS PEDAL ON MY 1999 NISSAN QUEST STICKS QUITE OFTEN, SUCH THAT YOU MUST JAM YOUR FOOT ONTO THE PEDAL TO DEPRESS IT. THIS IS A DANGEROUS SITUATION AS WHEN YOU DO JAM THE PEDAL THE CAR MUST ACCELERATE QUICKLY INTO TRAFFIC. MY MECHANIC LOOKED AT THE PEDAL AND COULD NOT FIND ANY PROBLEM WITH IT, SINCE IT WOULDN'T STICK WHEN HE WAS TESTING IT. HOWEVER, IT DOES GET STUCK VERY OFTEN. I'VE SEEN POSTINGS ON THE WEB FROM OTHERS WHO ALSO STATE THE SAME PROBLEM WITH THIS VEHICLE. I WOULD LIKE TO JOIN THE GROWING LIST OF PEOPLE COMPLAINING ABOUT THIS TROUBLE IN CASE THERE IS A MAJOR ISSUE (I.E., DEATHS ON THE ROADWAY) RESULTING WHICH CAUSES THE VEHICLE TO BE RECALLED.* JB
GAS PEDAL STICKS.. APPROXIMATELY 3 YEARS AGO WE HAD THIS PROBLEM FIXED AT THE DEALERSHIP. NOT LONG AFTER THAT WE RECEIVED A NOTICE IN THE MAIL TELLING US IF WE HAD PROBLEMS WITH THE GAS PEDAL STICKING AND HAD PAID TO HAVE THIS REPAIRED THAT WE WOULD BE DUE A REFUND.. WE FILLED OUT THE REQUIRED PAPERWORK AND HAVE NEVER HEARD BACK FROM NISSAN.. I HAD FORGOTTEN ABOUT THIS UNTIL NOW.... WE ARE HAVING THE SAME PROBLEM AGAIN, WITH THE GAS PEDAL STICKING...........PLEASE ADVISE AS TO WHAT CAN BE DONE TO CORRECT THIS OVERSIGHT....AND CONTINUED PROBLEM. *JB
GAS PEDAL STICKS. *JB
FIRST TIME WAS DONE AND CORRECTED ON 3/25/03 $176.00 VEHICLE SPEED CONTROL, INCREASED ACCELERATOR PEDAL RESISTANCE DUE TO AN ACCUMULATION OF THROTTLE-CHAMBER DEPOSIT. SECOND TIME WAS DONE 2/11/06 $139.99 BUT NOT CORRECTED. SUGGESTED TO CHANGE THE THROTTLE WITH COST OF $860.00. *JB
DT*: THE CONTACT STATED THE ACCELERATOR PEDAL STICKS. EXCESSIVE PRESSURE MUST BE APPLIED TO MAKE THE VEHICLE ACCELERATE. THE DEALERSHIP CLEANED THE THROTTLE A YEAR AND A HALF AGO, BUT THE PROBLEM RETURNED.
DT*: THE CONTACT STATED THE THROTTLE BODY STICKS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP TWICE PRIOR FOR CLEANING; HOWEVER THE THROTTLE BODY IS STICKING AGAIN. ACCORDING TO CONTACT ACCELERATOR PEDAL CONTINUED TO STICK WHILE IN TRAFFIC . SHE WAS SCARED BECAUSE HER GRAND CHILDREN WERE IN VEHICLE. *AK
THE THROTTLE BODY HAS NOW BEEN CLEANED 3 TIMES BECAUSE THE GAS PEDAL CONTIUES TO STICK. THE CAR WAS UNDER WARRANTY ONCE AND THE LAWSUIT AGAINST NISSAN PAID FOR THE SECOND, BUT I RECENTLY PAID FOR THE THIRD. THIS HAS OCCURRED AT ABOUT 30,000 MILES, 55,000 MIILES AND NOW 81,000 MILES. THIS IS A LIFE THREATENING SITUATION. THIS CAR SHOULD BE RECALLED.*AK
THROTTLE BODY ASSEMBLY PROBLEM, PETAL GETS STUCK AND CONSIDERABLE PRESSURE IS NEEDED TO MOVE ON. *BF *SC
AFTER COMING TO A COMPLETE STOP THE ACCELERATOR PEDAL STICKS. IT STARTED OUT PERIODICALLY, BUT NOW OCCURS FREQUENTLY AND I WILL BE TAKING IT IN FOR SERVICE.*AK
DUE TO THE ACCELERATOR PEDAL STICKING , IT HAS BEEN NECESSARY TO CLEAN THE THROTTLE BODY ON TWO OCCASIONS. I CONSIDER THIS PROBLEM A SAFETY ISSUE AS THE VEHICLE LURCHES FORWARD WHEN SUFFICIENT PRESSURE IS APPLIED TO THE PETAL THAT WILL OVERRIDE THE STUCK THROTTLE. THE FORWARD LUNGE WILL BECOME ACUTE IF CLEANING IS DELAYED. I EXPERIENCED THE PROBLEM ALMOST IMMEDIATELY AFTER THE 36 MONTH WARRANTY PERIOD HAD EXPIRED (I NOW UNDERSTAND THAT THE WARRANTY PERIOD WAS EXTENDED BUT WITHOUT ANY NOTICE TO THE VEHICLE OWNERS).*AK MY DISAPPOINTMENT IN NISSAN IS: 1.NO NOTICE WAS RECEIVED TO ALERT OWNERS OF A SAFETY ISSUE OF THIS MAGNITUDE. 2.THAT NO RECALL NOTICE WAS RECEIVED TO CORRECT THE PROBLEM AND 3.THAT NO NOTICE WAS RECEIVED TO ADVISE OWNERS THAT THE WARRANTY PERIOD HAD BEEN EXTENDED AND TO BRING THEIR VEHICLE IN FOR A THROTTLE BODY INSPECTION.
STICKING THROTTLE CAUSED BY BUILD-UP OF SOOT, CARBON, GUM, OR WHATEVER IT IS IN THE THROTTLE BODY ASSEMBLY. THE THROTTLE REQUIRES EXCESS PRESSURE TO OVERCOME ITS STICKING. THEN, WHEN IT UNSTICKS, THE VEHICLE LURCHES FORWARD FASTER THAN EXPECTED. THIS CAN BE A VERY UNSAFE REACTION AT TIMES, DEPENDING ON THE SITUATION. IT IS ALSO VERY HARD ON MY WIFE'S NECK; SHE HAS HAD A CERVICAL DISCECTOMY AND FUSION. I HAVE RECEIVED A CLASS ACTION LAWSUIT WHICH PROPOSES REIMBURSEMENT FOR THROTTLE BODY CLEANINGS OR REPLACEMENTS AND FREE FUTURE CLEANINGS/REPLACEMENTS DURING THE MANUFACTURER'S WARRANTY PERIOD. ALL THIS IS WONDERFUL AND GOOD FOR THE ORIGINAL OWNER(S) --- AT LEAST DURING THE WARRANTY PERIOD --- BUT DOES NOTHING TO IMPROVE SAFETY! WHAT IF YOU WRECK TAKING THE CAR TO THEIR SHOP? AND WHAT HAPPENS WHEN SOMEONE ELSE BUYS THE VEHICLE WHO ISN'T AWARE OF THE PROBLEM? IF YOU NEED A COPY OF THE LAWSUIT, I MADE ONE JUST FOR YOU. OTHER INFORMATION THAT YOU MIGHT NEED FOLLOWS: NISSAN QUEST SETTLEMENT ADMINISTRATOR, C/O ROSENTHAL & COMPANY LLC, P.O. BOX 6175, NOVATO, CA 94948-6175 1-888-866-8245 CLASS COUNSEL: SEAN R. MATT, HAGENS BERMAN LLP, 1301 FIFTH AVENUE, SUITE 2900, SEATTLE, WA 98101 COUNSEL FOR NNA: MALCOLM E. WHEELER, WHEELER TRIG & KENNEDY, P.C., 1801 CALIFORNIA STREET, SUITE 3600, DENVER, CO 80202-2617 THE INCIDENT DATE BELOW IS MOST LIKELY INCORRECT. I KNOW THE FIRST TIME OUR THROTTLE STUCK, I CLEANED IT MYSELF BECAUSE THE DEALER WANTED AN UNGODLY PRICE TO DO IT. I DON'T REMEMBER WHEN IT WAS. MY WIFE SAYS SHE HAS PAID FOR ONE CLEANING, BUT SHE IS UNAVAILABLE TO ASK ABOUT THE DATE. I HAD TO PUT SOMETHING IN THE BLOCKS, TO GET PAST THIS POINT. *LA
WHEN TAKING OFF FROM A STOP THERE WAS A DELAY IN ACCELERATION. THE GAS PEDAL STUCK. ALSO, WHEN BRAKING THE BRAKES MADE A LOUD SQUEAKING NOISE AFTER THE BRAKE PADS WERE REPLACED.*AK
WHERE TO START.... BRAKES; 65,000 MILES AND WE'RE ON THE 4TH SET (WE'VE REPLACED THEM 3 TIMES)! EFI... EVERY 25,000 MILES THE THROTTLE STICKS AND YES, WE JOINED THE CLASS ACTION. AND THE LATEST? THE CROSSOVER PIPE ON THE EXHAUST SYSTEM BROKE, FILLING THE CABIN WITH EXHAUST... ENGINE PARTS SHOULD LAST LONGER.*AK
TWO SAFETY ISSUES: I LOOKED UP MY 1999 QUEST MINIVAN INFORMATION AND SAW 4 RECALLS. I HAVE NEVER TAKEN MY QUEST IN FOR A RECALL -- BECAUSE I NEVER RECEIVED ANY INFORMATION ON THEM. I HOPE THAT MEANS THAT MINE WAS NOT AFFECTED? SECOND, WE HAVE AN ONGOING ISSUE WITH THE ACCELERATOR STICKING, DUE TO CARBON BUILDUP. I HAVE GOTTEN THE INFORMATION FOR THE LAWSUIT TO REIMBURSE ME FOR THE EXPENSES -- BUT THE ISSUE STILL REMAINS. AT THIS POINT, WE HAVE HAD THE THROTTLE CLEANED AT LEAST 4 TIMES (I'M ASSEMBLING MY RECEIPTS) AND NEED TO HAVE IT CLEANED AGAIN NOW. IT SEEMS LIKE NISSAN OUGHT TO RECALL THE PART AND CORRECT THE ISSUE. IT IS UNREASONABLE THAT IT KEEPS HAPPENING. PLUS, THE REIMBURSEMENT CLAIM FORM ONLY ALLOWS A $45 REIMBURSEMENT; I JUST GOT AN AD FROM NISSAN FOR A "DISCOUNT" PRICE OF $89.95 TO CLEAN THE THROTTLE. WHY WOULD THE REIMBURSEMENT AMOUNT AND THE AD PRICE BE SO OUT OF LINE. THE ACCELERATOR STICKING IS A MAJOR SAFETY ISSUE THAT I HOPE NHTSA WILL INVESTIGATE SINCE NISSAN HAS NOT TAKEN THE RESPONSIBILITY TO ENSURE SAFETY IS A PART OF ITS NORMAL PROCESS. IF YOU MAKE A BAD PART, OWN UP TO IT AND DO NOT ENDANGER LIVES.*AK
ACCELERATOR PEDAL CONSTANTLY STICKING! THERE IS IS A MAJOR PROBLEM AND SHOULD BE ADDRESSED BY THE NATIONAL HIGHWAY AND TRAFFIC SAFETY ADMINISTRATION. I KNOW THAT THERE IS A CLASS ACTION SUIT INVOLVING THE THROTTLE-BODY CLEANING BUT MY VEHICLE DOES NOT QUALIFY BECAUSE THE WARRANTY HAS EXPIRED. THE PROBLEM HAS EXISTED SINCE THE VEHICLE WAS NEW BUT THE DEALERSHIP SAID THAT THEY COULD NOT FIND A PROBLEM WITH IT. I HAVE ALL OF THIS DOCUMENTED IN SERVICE RECEIPTS AND PAPERWORK. WHY WOULD I WANT TO BE A PART OF A SETTLEMENT THAT REVOKES ALL MY RIGHTS JUST BECAUSE MY WARRANTY HAS EXPIRED? THIS SHOULD NOT BE BASED ON THE ISSUE OF IF YOUR CAR IS STILL UNDER WARRANTY OR NOT. THIS IS A VERY DANGEROUS ISSUE AND SHOULD BE CONSIDERED A RECALL FROM NISSAN NORTH AMERICA OR BY THE NATIONAL HIGHWAY AND TRAFFIC SAFETY ADMINISTRATION NOW!!!! BEFORE FAMILIES ARE KILLED BECAUSE OF AN KNOWN ACCELERATOR STICKING PROBLEM.*AK
I RECEIVED THE INFORMATION ABOUT THE SETTLEMENT REGARDING THE THROTTLE BODY CLEANING. I CALLED MY LOCAL DEALER AND 1-800-NISSAN1 TO REQUEST A THROTTLE BODY CLEANING. MY VAN CURRENTLY HAS 80,000 MILES ON IT. I HAVE IN MY POSSESSION 2 INVOICES (1 AT 52,000 MILES AND 1 AT 70,000 MILES) FROM THE DEALER SHOWING WHERE I TOOK THE VEHICLE IN FOR SERVICE REGARDING THIS PROBLEM (AND OTHER THINGS) AND THEY DID NOTHING ABOUT IT. I WAS TOLD (AS OTHERS WERE) THAT IT IS MAINTENANCE AND I CHOSE NOT TO HAVE IT DONE (OR NOT TO SPEND $150). I PURCHASED THE EXTENDED SERVICE AGREEMENT FROM THE LOCAL DEALER. AT THIS POINT, I HAVE BEEN TOLD THAT THEY WILL NOT PERFORM A THROTTLE BODY CLEANING ON MY VEHICLE BECAUSE IT IS OUT OF WARRANTY--EVEN THOUGH I HAVE PROOF FROM THE DEALER THAT I WAS HAVING THIS PROBLEM AND EVEN THOUGH I BOUGHT THE EXTENDED SERVICE AGREEMENT. MY HUSBAND AND I HAVE OWNED 4 NISSANS--WE WILL NEVER OWN ANOTHER! *LA
THE ACCELERATOR PEDAL "STICKS". REQUIRES EXCESSIVE PRESSURE TO PUSH DOWN. THE FULL BODY THROTTLE HAS BEEN CLEANED BUT I STILL HAVE A PROBLEM. THERE IS A CLASS ACTION SETTLEMENT GOING ON THAT WOULD ALLOW ME TO BE REIMBURSED FOR THE CHARGES PAID FOR THE CLEANING BUT THE PROBLEM IS DANGEROUS. THE PEDAL WILL STICK WHILE GOING DOWN THE ROAD AND/OR CROSSING A BUSY INTERSECTION. I HAVE TWO CHILDREN I HAVE TO TRANSPORT IN THAT VEHICLE DAILY. IT IS MY UNDERSTANDING THAT ALL 1999 NISSAN QUEST MODELS HAVE THIS PROBLEM AND I DON'T THINK I SHOULD HAVE TO PAY TO FIX THEIR PROBLEM.
ACCELERATOR PEDAL STICKING. THIS HAS HAPPENED ON TWO OR MORE OCCASIONS. I HAVE NOT BEEN BACK TO THE DEALERSHIP YET BECAUSE I DON'T WANT THEM WASTING MY TIME WITH TELLING ME THAT THIS IS A MAINTENANCE PROBLEM AS THEY HAVE TOLD SO MANY OTHERS HERE IN THIS COLUMN. THIS IS DEFINETLY A DEFECT AND REQUIRES AN INVESTIGATION.*AK
ACCELERATOR CABLE CONTINUOUSLY STICKS. THIS IS CAUSED BY DEBRIS IN THE FUEL INJECTION SYSTEM. *AK
THE ACCELERATOR PEDAL WAS STICKING. *NLM
THE ACCELERATOR PEDAL BECAME STUCK AND THE DRIVER HAD TO PRESS HARD ON THE PEDAL TO RELEASE IT, THEN THE VEHICLE JUMPED FORWARD. *NLM
CONSUMER STATES THAT THE ACCELERATOR PEDEL STICKS WHEN VEHICLE COMES TO A STOP.*JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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