The heat and cold setting is stuck on the a/c cold setting. Unable to defrost or use heat to defrost windows. The gear to switch the settings is worn out and stripped.
- NHTSA ID
- 11552574
- Incident
- Jan 2, 2023
Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2018 Nissan Rogue submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The heat and cold setting is stuck on the a/c cold setting. Unable to defrost or use heat to defrost windows. The gear to switch the settings is worn out and stripped.
I have not had a wreck because of this, but it does affect the ability to drive this car at times. The HVAC blend door on this car will strip out and in the winter you cannot switch it from cold air to hot air. So you have to freeze while driving and if it starts sleeting or your front window starts icing up or fogging up you cannot defrost it because there is not hot air. This seems to be a common issue for Nissan Rogues as you can find many forums with people discussing this issue on different year models. I've tried using JB Weld plastic epoxy as some have mentioned to hold the motor from slipping in the hole but over time it breaks down and strips out again. [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The backup camera periodically freezes when you put the vehicle in reverse. Other times, the screen will stay black or just show the Nissan logo until you cycle power. The safety of all inside the vehicle and around the vehicle is at risk when the backup camera feed freezes, especially if the operator doesn't realize the feed is frozen. This vehicle is currently operated outside of the US but will be available for inspection upon return. The issue is intermittent so it has not been reproduced in the presence of any service center. There were no warning messages involved.
The driver side wiper arm stopped working on Sunday, January 16, 2022. The wiper motor and passenger side wiper were still functioning. The wiper arm was checked for damage Thursday, January 20 and none found. The nut holding the arm to a threaded shaft was found to be very loose. The nut was tightened and the wiper arm was repaired. Today, Sunday, January 23, the defect reoccurred. The nut was tightened again. However, this defect is clearly a safety hazard given the driver's side wiper clears more than half the windshield.
The contact owns a 2018 Nissan Rogue. The contact stated while driving 65 mph, the panoramic glass roof exploded. The contact continued driving to his residence, where he taped cardboard over the roof. The contact took the vehicle to the local dealer and it was diagnosed with needing the panoramic glass roof to be replaced. The vehicle was not repaired however, the repair was still pending. The manufacturer was informed of the failure. The failure mileage was approximately 31,000.
2018 NISSAN ROUGE PANORAMIC GLASS EXPLODING. MY WIFE WAS DRIVING TO WORK AND SUDDENLY HEARD AN EXPLOSION LIKE A GUN SHOT. SHE HAD GLASS FALL INSIDE THE THE CAR AND ON HER. NISSAN IS NOT USING A TEMPERED GLASS AND THIS POSSES A SAFETY CONCERN FOR ALL NISSAN OWNERS WITH THE PANORAMIC ROOF.
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF SUDDENLY SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO NISSAN OF CANTON (42175 MICHIGAN AVE, CANTON, MI), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 11,000.
I HAVE NOTICED AN ISSUE WITH THE REAR VIEW CAMERA. WHEN YOU FIRST SHIFT INTO REVERSE, IT GOES ON. BUT AS YOU BEGIN TO BACK UP, FOR A SECOND OR TWO THE PICTURE FREEZES, ALTHOUGH THE CAR IS STILL BACKING UP; THEN IT RESUMES REGULAR OPERATION. THIS IS VERY DANGEROUS, BECAUSE IF AN OBJECT OR PERSON IS PRESENT, THE DRIVER MAY BE RELYING ON THE CAMERA, AND THE CAR COULD STRIKE THE OBJECT OR PERSON, ALTHOUGH THE CAMERA WOULD NOT INDICATE HE IS ABOUT TO DO SO, SINCE THE PICTURE IS FROZEN. I BELIEVE IT IS AN ISSUE WITH THE SOFTWARE, NOT PARTICULAR TO MY PARTICULAR CAR. THIS COULD BE CORRECTED BY THE COMPANY NOT ALLOWING THE PICTURE TO DISPLAY UNTIL IT IS FULLY READY TO PRESENT A CURRENT PICTURE. THANK YOU. *TT *TR
CAR WAS BOUGHT IN MARCH 2018. AROUND 1 MONTH INTO DRIVING THE CAR THE RADIO AND DASH DISPLAY STARTING DOING ITS OWN THING. ONE WOULD SAY RADIO ON, THE OTHER RADIO OFF. AT TIMES, THE CONNECTION MENU WOULD COME AND FREEZE. GOT INTO THE CAR AND STARTED IT AND THE CD STARTED PLAYING LOUDLY, WHICH WAS STRANGE AS WHEN I PARKED AND GOT OUT OF THE CAR I ALWAYS TURN THE RADIO OFF. BLIND SPOT INDICATOR FAILED SEVERAL TIMES WHEN PASSING A TRACTOR TRAILER. WHILE DRIVING AT NIGHT WITH A STORM COMING THE HEADLIGHTS AND DASH LIGHTS WENT OUT ALONG WITH LIGHTS GOING DIM FOR NO REASON SEVERAL OTHER TIMES. HAD ONE INSTANCE WHEN PULLED THE WIPERS TO CLEAN THE WINDSHIELD, THE SPRAYER WORKED BUT THE WIPERS DID NOT. ALOT OF ELECTRICAL ISSUES. TOOK TO DEALER 4 TIMES IN A MONTH SO THEY COULD "DUPLICATE" THE PROBLEMS, I ADVISED THAT THERE IS NO PATTERN TO THESE PROBLEMS. THEY TOLD ME TO CALL NISSAN USA IN TENNESSEE, I DID AND WENT BACK AND FORTH AND THEY SENT A NISSAN TECH TO THE DEALERSHIP. HE DIDN'T DRIVE THE CAR AND ADVISED WE DELETE ALL PHONES FROM THE CAR AND DRIVE IT THAT WAY FOR A FEW WEEKS. ALL PROBLEMS STILL GOING ON. NISSAN USA CALLED TODAY AND SAID TO GO BACK TO THE DEALER, THE CASE IS CLOSED AND THE DEALER MAYBE CAN WORK WITH US ON IT. THEY REASSURED ME THAT WE STILL HAVE THE WARRANTY SO THESE PROBLEMS ARE STILL COVERED. ALL INSTANCES HAPPENED WHETHER DRIVING, STARTING OR PARKING THE CAR. SO 4 TRIPS, 2 RENTAL CARS AND 2 DAYS OF MISSED WORK IN A MONTH AND DRIVING WHAT WE FEEL IS AN UNSAFE CAR.
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING AT AN UNKNOWN SPEED, THE SUN ROOF EXPLODED UNEXPECTEDLY. THE CONTACT MENTIONED THAT THE GLASS SHATTERED INSIDE THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO COCHRAN NISSAN (3200 W LIBERTY AVE, PITTSBURGH, PA 15216), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER PROVIDED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,101. *TT
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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