RoadVitals

2004 Peterbilt 387

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jun 10, 2005
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Jul 13, 2006
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2004 Peterbilt 387, most frequently naming the interior & seats category. 3 safety recalls have been issued covering this model year; and 15 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Interior & seats1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
06V251000

EQUIPMENT

Jul 13, 2006
40 units potentially affected
The defect: ON CERTAIN TRUCKS, WHEN USING A CUMMINS ELECTRONIC ICON SERVICE TOOL 2.2, AN UNINTENDED ENGINE START WILL OCCUR.
The risk: GIVEN THE PURPOSE AND FUNCTIONALITY OF THIS SERVICE TOOL, THIS SERIES OF EVENTS WOULD ONLY OCCUR IN A SERVICE FACILITY AND COULD POSE A HAZARD IF THE TRUCK WERE TO UNEXPECTEDLY MOVE OR THE ENGINE TO START WITHOUT ANY WARNING, POSSIBLY CAUSING PERSONAL INJURY.
The remedy: CUMMINS IS CONDUCTING THIS RECALL (PLEASE SEE 06E063000) AND WILL REPLACE THE ICON SERVICE TOOL 2.2 WITH A NEW ICON SERVICE TOOL 2.3 FREE OF CHARGE. OWNERS MAY CONTACT CUMMINS AT 1-800-343-7357 OR PETERBILT AT 1-940-591-4201.
PACCAR INCORPORATEDManufacturer number 706BView on NHTSA.gov
05V570000

ENGINE AND ENGINE COOLING

Dec 22, 2005
30,995 units potentially affected
The defect: ON CERTAIN TRACTORS EQUIPPED WITH CATERPILLAR DIESEL ENGINES, THE VARIABLE VALVE ACTUATION OIL LINE MAY WEAR AGAINST THE SHARP EDGE OF THE CYLINDER HEAD IF NOT POSITIONED CORRECTLY.
The risk: THE OIL LINE MAY BE CUT ON THE CYLINDER HEAD CAUSING AN OIL LEAK AND A POSSIBLE FIRE.
The remedy: CATERPILLAR, IN CONJUNCTION WITH PACCAR, WILL BE CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN FREE OF CHARGE. OWNERS MAY CALL CATERPILLAR AT 309-675-6496, KENWORTH AT 425-828-5440, OR PETERBILT AT 940-591-4201.
PACCAR INCORPORATEDManufacturer number 05KW7 & 1205EView on NHTSA.gov
04V548000

SEATS

Nov 16, 2004
251 units potentially affected
The defect: ON CERTAIN HEAVY DUTY TRUCKS, THE PIVOT BOLTS WHICH HOLD THE SEAT BACK FRAME TO THE SEAT CUSHION FRAME CAN LOOSEN AND POSSIBLY FRACTURE OR DISLODGE, CAUSING THE SEAT BACK TO FAIL TO PROVIDE FULL SUPPORT TO THE DRIVER.
The risk: A POSSIBLE VEHICLE CRASH COULD OCCUR SHOULD THE SEAT FALL BACKWARDS DURING USE.
The remedy: GRA-MAG WILL PROVIDE CUSTOMERS WITH REPAIR KITS WHICH INCLUDE INSTRUCTIONS AND PARTS TO REPAIR THE SEAT. OWNERS SHOULD CONTACT GRA-MAG AT 614-875-8435 OR PETERBILT AT 940-591-4201.
PACCAR INCORPORATEDManufacturer number 1104EView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Interior & seats
Filed Jun 10, 2005

DT: CONTACT STATES WHILE DRIVING THE HOOD COMES UP. THERE IS A HOOD LATCH ASSEMBLY AVAILABLE. *AK

NHTSA ID
10124956
Incident
Jun 10, 2005

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

1210F

POWER TRAIN

1210F - SPL 170XL Interaxle Driveline Warranty section has been updated with descriptions of Recommended Repairs and an updated PRWS Claim Coding table has been added.

02-160

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY; VISIBILITY:WINDSHIELD WIPER/WASHER

Information Only – Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.

32-015

ELECTRICAL SYSTEM

Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.

11-001

POWER TRAIN

Information only: Hendrickson Softek front axle maintenance intervals and requirements.

32-016

EQUIPMENT

Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.

34-085

ELECTRICAL SYSTEM; VEHICLE SPEED CONTROL

Information Only – Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead to water intrusion and corrosion in some vehicles.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Peterbilt 387 by model year
YearComplaintsRecallsInvestigationsIssue Index
2021000—
2016020—
2015020—
2014020—
2013020—
2012030—
2011060—
2010060—
2009291—
20084143—
2007064—
2006040—
2005240—
2004Viewing130—
2003020—
2002020—
2001220—
2000070—
1999070—
1998010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.