RoadVitals

2008 Peterbilt 387

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Oct 15, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
14
Latest Apr 6, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
3
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2008 Peterbilt 387, most frequently naming the engine, brakes and electrical categories. 14 safety recalls have been issued covering this model year; 3 NHTSA investigations name it; and 17 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine342.9%
  • Brakes114.3%
  • Electrical114.3%
  • Fuel system114.3%
  • Powertrain (other)114.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

14 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

ELECTRONIC STABILITY CONTROL (ESC); SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT

Apr 6, 2020
460,515 units potentially affected
The defect: PACCAR Incorporated (PACCAR) is recalling certain 2008-2019 Peterbilt 330, 335, 337, 340, 348, 365, 367, 384, 386, 387, 388, 389, 567, 579 and 587 vehicles and 2008-2020 Kenworth T170, T270, T370, T660, T680, T800, T880, and W900 vehicles equipped with NAMUX Software. In the event that the Anti-lock Brake System (ABS) loses battery and/or ignition power to the controller, the dash warning light for the ABS may not illuminate to warn the driver of the loss of ABS. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems," and 136, "Electronic Stability Control System on Heavy Vehicles."
The risk: If the driver unknowingly operates the vehicle without the ABS functioning, there would be an increased risk of a crash.
The remedy: PACCAR will notify owners, and dealers will update the NAMUX software within the cab control module, free of charge. PACCAR issued owners an interim notification on June 4, 2020. The recall began May 26, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's number for this recall is 20pbc AND 20KWB.
PACCAR IncorporatedManufacturer number 20pbc AND 20KWBView on NHTSA.gov

EQUIPMENT:OTHER:LABELS; TIRES

Mar 6, 2015
213,230 units potentially affected
The defect: PACCAR Incorporated (PACCAR) is recalling certain model year 2006-2016 Peterbilt 587, 579, 567, 389, 388, 387, 385, 382, 379, 378, 367, 365 and 357 trucks manufactured July 25, 2005, to February 26, 2016. The affected vehicles may be equipped with Tire and Rim Certification Labels that list a tire pressure below the actual correct amount. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 120, "Tire selection and rims and motor home/recreation vehicle trailer load carrying capacity information for motor vehicles with a GVWR of more than 4,536 kilograms (10,000 pounds)."
The risk: If the tires are underinflated due to the incorrect inflation pressure listed on the label, the truck may not be able to carry the maximum gross vehicle weight rating (GVWR) load listed without experiencing tire failure which would increase the risk of a crash.
The remedy: Peterbilt will notify owners and mail them a corrected Tire and Rim certification label, free of charge. The recall began on June 19, 2015. Owners may contact Peterbilt customer service at 1-940-591-4000. PACCAR's number for this recall is 215-D.
PACCAR IncorporatedManufacturer number 215-DView on NHTSA.gov

ELECTRICAL SYSTEM:SOFTWARE

Jul 21, 2011
211 units potentially affected
The defect: PACCAR IS RECALLING CERTAIN MODEL YEAR 2011-2012 KENWORTH T660, T700, AND T800 VEHICLES MANUFACTURED FROM APRIL 19, 2010, THROUGH MAY 13, 2011, AND MODEL YEAR 2008, 2010, AND 2011 PETERBILT 365, 367, 384, 386, 387, 388 AND 587 VEHICLES MANUFACTURED FROM APRIL 20, 2010, THROUGH JUNE 11, 2011, AND EQUIPPED WITH PACCAR MX ENGINES AND EATON ULTRASHIFT DM OR ALLISON AUTOMATIC TRANSMISSIONS (WITHOUT AUTO-NEUTRAL). THE FAST IDLE CONTROL MAY BE ACTIVATED BY THE OPERATOR WHILE THE TRANSMISSION IS IN GEAR.
The risk: IF THE FAST IDLE CONTROL FUNCTION IS ENGAGED WITH THE TRANSMISSION IN GEAR, THE VEHICLE COULD UNEXPECTEDLY ACCELERATE AND OVERRIDE THE PARKING BRAKE AND , CREATING A RISK OF A CRASH AND DAMAGE TO OTHER VEHICLES OR PROPERTY AND THE POTENTIAL FOR INJURY TO NEARBY PEDESTRIANS.
The remedy: KENWORTH AND PETERBILT DEALERS WILL UPDATE THE ENGINE SOFTWARE FOR THE AFFECTED CHASSIS. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 22, 2011. OWNERS MAY CONTACT KENWORTH AT 1-425-828-5440 AND PETERBILT AT 1-940-591-4196.
PACCAR INCORPORATEDManufacturer number E038RView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE10029ClosedPreliminary Evaluation

Driveshaft separates from tractor

Opened Aug 2, 2010
Closed Dec 23, 2010

SummaryOn July 13, 2010, the Office of Defects Investigations (ODI) opened an investigation on model year (MY) 2007-2009 Peterbilt tractors equipped with the (SPL170XL extended lube inter-axle driveline).ODI opened this investigation based on one Vehicle Owners Questionnaire (VOQ) and certain Peterbilt field reports.During the course of the investigation, ODI reviewed PACCAR's IR (October 22, 2010) response with associated data related to Warranty and complaint information, mined field data, interviewed customers and visited local dealers within the Washington Metropolitan area.PACCARconducted testing regarding torsional loading and identified various causative factors contributed to this safety defect finding.The Defect is a consequence of the bearing surfaces of the SPL170XL extended lube universal joint that attaches the inter-axle driveline to the drive axle becoming prematurely worn due to a breakdown of lubrication and/or excessive heat.Prematurely worn bearing surfaces may result in the u-joint becoming loose and/or binding.This condition may result in universal joint failure, allowing the inter-axle driveline to detach from the axle, which may cause the drive shaft to separate from the vehicle, increasing the risk of personal injury or property damage hazard.ODI learned that the affected population of the alleged defect extended to peer models within PACCAR.In summary, the following vehicles are being recalled: MY 2007 and 2008 Kenworth trucks, models T600, T660, T2000, T800 and W900 and MY 2007/2008 Peterbilt trucks, models357, 378, 379, 385, 386, 387, 388, and 389 allequipped with extended lube inter-axle drivelines manufactured by Dana Corporation.The recall affects vehicles manufactured between February 2, 2006 and April 30, 2007.At this time PACCAR has not yet identified a fix for the inner-axle safety defect and is currently conducting testing with the intent to provide a solution to the failure.ODI will monitor the development of PACCARS testing and ensure a timely repair for the consumer.This investigation is closed.

POWER TRAIN:DRIVELINE:DRIVESHAFTLed to recall 10V634000
EA09008ClosedEngineering Analysis

Horton Fan Hub Failures

Opened May 29, 2009
Closed Aug 27, 2010

PACCAR is conducting an Owner Notification Program (ONP) for select vehicles within the subject and peer populations.The ONP are attached to the closing report and can be found in the NHTSA Technical Service Bulletin (TSB) database. (TSB: 10033585, 10033584)See Closing report for investigation details.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
PE09002ClosedPreliminary Evaluation

HORTON FAN HUB FAILURES

Opened Jan 5, 2009
Closed May 29, 2009

THERE ARE 84,573 SUBJECT AND PEER (KENWORTH) VEHICLES.SUBJECT VEHICLES ARE MODEL YEAR 2007 THROUGH 2008 PACCAR TRUCKS BUILT WITH A HORTON FAN HUB ASSEMBLY.THE EA WILL INCLUDE PEER VEHICLES (KENWORTH'S WITH HORTON FAN HUBS) IN THE SUBJECT POPULATION.THERE ARE A TOTAL OF 1,645 WARRANTY CLAIMS ON THE COMBINED POPULATION.ODI SURVEYED WARRANTY CLAIM OWNERS AND FOUND THAT A SIGNIFICANT NUMBER OF THE FAILURES RESULTED IN A DISABLED VEHICLE.ODI ALSO BELIEVES THAT CERTAIN MODELS ARE MORE PRONE TO FAILURE AND FURTHER ANALYSIS IS WARRANTED TO UNDERSTAND THE DIFFERENCES IN FAILURE RATES. ODI IS CONCERNED THAT A LARGE DISABLED VEHICLE IS AT AN INCREASED RISK OF BEING STRUCK IN THE REAR BY ANOTHER VEHICLE.ODI IS ALSO CONCERNED THAT THIS FAILURE MODE PROVIDES LITTLE WARNING AND THEREFORE, A DRIVER HAS LESS OPPORTUNITY TO REMOVE THE VEHICLE FROM THE TRAVEL LANES OR SHOULDER, ONCE A FAN SEPARATION HAS OCCURRED.ODI WILL CONDUCT FURTHER RISK ASSESSMENT DURING THE EA TO GAIN AN UNDERSTANDING OF THE WARNING, OPTIONS AVAILABLE TO THE DRIVER AND THE INCREASED RISK OF THE TRUCK BEING STRUCK IN THE EVENT OF A BREAKDOWN.NHTSA HAS UPGRADED PE09-002 TO AN EA (EA09-008) TO FURTHER INVESTIGATE THIS MATTER.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

BrakesPowertrain (other)
Filed Oct 15, 2015

BEFORE THE ABOVE TRUCK WAS PURCHASED, OF NOTE IS THAT THE CHECK ENGINE LIGHT WAS ON, AS WELL AS AFTER THE PURCHASE OF SAME TRUCK. FUSSELL TRUCK SALES RESET THE ENGINE LIGHT ON WEDNESDAY, SEPTEMBER 23, 2015. I PLACED VEHICLE ON A DIAGNOSTIC COMPUTER ON TODAY, SEPTEMBER 29TH, 2015, AND WAS NOTIFIED THAT THE CHECK ENGINE LIGHT THAT WAS ON DUE TO A NEED TO UNDERLYING NEED FOR A FAULTY TRANSMISSION AND REGENT SYSTEM , WHICH DOES NOT RESOLVE THE ROOT CAUSE OF THE PROBLEM. THE TRUCK WAS PURCHASED ON SEPTEMBER 2, 2015, AND HAS A 30-DAY WARRANTY, AND I AM EXERCISING MY RIGHTS TO SURRENDER THE ABOVED MENTIONED VEHICLE AS UNSAFE AND A DANGER TO PUBLIC HEALTH. THIS TRUCK DOES NOT COMPLY WITH NATIONAL HIGHWAY TRAFFIC SAFETY REGULATIONS.

NHTSA ID
10782295
Incident
Aug 2, 2015
Engine
Filed Jun 18, 2015

TL* THE CONTACT OWNS A 2008 PETERBILT 387. WHILE DRIVING VARIOUS SPEEDS, THE DPF MALFUNCTIONED AND CAUSED THE ENGINE TO OVERHEAT AND THE VEHICLE TO STALL. NO FURTHER INFORMATION WAS AVAILABLE. THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE FAILURE ON MULTIPLE OCCASIONS AND HAD BEEN SERVICED MULTIPLE TIMES. THE ENTIRE DPF SYSTEM WAS REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 300,000.

NHTSA ID
10725891
Incident
Apr 24, 2013
Mileage
300,000 mi
ElectricalEngineFuel system
Filed Jul 28, 2014

FIRST, MY TURBO WENT OUT JUNE24TH 2014. SECOND THE D.P.F FILTER AND SENSORS. I ONLY HAD THE TRUCK FOR 90DAYS AND ALREADY SPENT OVER 9000 DOLLARS ON IT. *JS

NHTSA ID
10617036
Incident
Jun 24, 2013
Mileage
695,000 mi
Engine
Filed Feb 5, 2009

TL*THE CONTACT OWNS A 2008 PETERBILT 387. THE CONTACT STATED THAT THE DPS INJECTORS WOULD NOT REGENERATE ON THE VEHICLE. AS A CONSEQUENCE, THE VEHICLE WOULD SPORADICALLY DECELERATE. THE CHECK ENGINE INDICATOR WOULD ILLUMINATE WHEN THE FAILURE OCCURRED. THE VEHICLE HAS BEEN TAKEN TO THE DEALER ON NUMEROUS OCCASIONS AND THEY STATED THAT THE DIESEL ENGINE WAS THE CAUSE OF THE FAILURE. SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 09V019000(ENGINE AND ENGINE COOLING:ENGINE:DIESEL) AND IS CURRENTLY WAITING ON A RESPONSE FROM THE DEALER. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 116,000.

NHTSA ID
10257574
Incident
Nov 5, 2007
Mileage
80,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

1210F

POWER TRAIN

1210F - SPL 170XL Interaxle Driveline Warranty section has been updated with descriptions of Recommended Repairs and an updated PRWS Claim Coding table has been added.

02-160

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY; VISIBILITY:WINDSHIELD WIPER/WASHER

Information Only – Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.

43-067

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM; STRUCTURE

Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (“SOC”) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.

32-015

ELECTRICAL SYSTEM

Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.

11-001

POWER TRAIN

Information only: Hendrickson Softek front axle maintenance intervals and requirements.

32-016

EQUIPMENT

Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Peterbilt 387 by model year
YearComplaintsRecallsInvestigationsIssue Index
2021000
2016020
2015020
2014020
2013020
2012030
2011060
2010060
2009291
2008Viewing4143
2007064
2006040
2005240
2004130
2003020
2002020
2001220
2000070
1999070
1998010

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.