2004 Pontiac Grand Prix Body & structure Problems

RECALL N140574, CASE #[XXX] ON 2/7/19, MY SON'S CAR GOT STUCK 2 BLOCKS FROM HOME ON A RESIDENTIAL STREET. THE GRAND PRIX WAS DRIVEN THERE TO SEE IF HE COULD BE PUSHED OUT, AND GOT STUCK - ALONG WITH 4 OTHER CARS. WE TRIED TO PUSH THE CAR OUT, BUT IT WOULDN'T MOVE. WE LEFT THE CAR RUNNING WHILE TRYING TO PUSH THE OTHER VEHICLES. WHILE WALKING FROM THE CAR, WE HEARD POPPING SOUNDS, AND SAW A FLAMES UNDER THE HOOD - PASSENGER'S SIDE. MY FRIEND REACHED IN AND SHUT IT OFF. I CALLED THE POLICE. FIRE TRUCKS PUT OUT THE FIRE, AND A TOW TRUCK WAS CALLED TO GET THE CAR OFF THE SNOW ROUTE AND TAKEN TO AN ACCIDENT IMPOUND. THE NEXT DAY, I CALLED GM AND WAS ASSIGNED A CASE. A WEEK LATER, I WAS ASSIGNED A PAC UNIT REP, TO INVESTIGATE MY CASE. I HAVE MANY EMAILS AND PICTURES FOLLOWING MY CASE. GM HAS PROVIDED A LOT OF MISINFORMATION, LACK OF COMMUNICATION, AND NO PROBLEM RESOLVE. THERE WERE ISSUES INVOLVING THE TITLE, BUT I RESOLVED. I HAD TO TAKE THE PICTURES FOR THE INVESTIGATION, EVEN THOUGH I WAS TOLD REPS WOULD BE SENT OVER. I WENT TO A LOCAL DEALERSHIP, WHERE THE SERVICE DEPARTMENT TRIED TO CONTACT THE PAC UNIT. THEY ALSO DID NOT RESPOND TO HIM. AFTER MANY VISITS TO GATEWAY DEALERSHIP AND ASSISTANCE GETTING MY INFORMATION TO SOMEBODY WITH GENERAL MOTORS, IT WAS DETERMINED THE RECALL CAUSED THE FIRE. OIL DRIPPED ON THE MANIFOLD. MY CAR STILL SITS IN THE IMPOUND AT $30 A DAY. I HAVE LEFT NUMEROUS MESSAGES AND EMAILS ASKING FOR UPDATES AND RESOLVE. THE LAST I WAS TOLD IS THAT GM WOULD REPURCHASE MY CAR, AND SEND THE PAPERWORK TO SIGN. THAT WAS 2 WEEKS AGO! THE LOCAL SERVICE REP HAD TO STOP HELPING ME DUE TO A JOB CHANGE, SO I AM LEFT NOT KNOWING WHAT IS HAPPENING. THE PAC AND GM CUSTOMER SERVICE ARE NOT RETURNING CALLS OR RESPONDING. CAN SOMEONE PLEASE HELP?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

NHTSA ID

11192214

Incident

Feb 7, 2019

Mileage

166,540 mi

I HAD BARELY HIT A CURB PULLING INTO THE BANK PARKING WHEN MY BRAKE PAD WOULDN'T STOP. AT LESS THAN 7MPH. MY AIR BAGS HAD DEPLOYED LEAVING ME JARRED, AND IN A SHOCK I COULD NOT MOVE. I SAT LOCKED IN TO MY SAFETYBELT UNTIL THE CONSTRUCTION WORKER DOWN ROADPULLED ME OUT TO SAFETY. SUCH A MILS HIT. BLEW MY AIRBAGS.. IN RETURN, DAMAGED MY WINDSHIELD, DASH, AND, STEERING COLUMN. I WAS TURNING INTO A BANK PARKING LOT. CONSIDERED A PRIVATE LOT.

NHTSA ID

11183308

Incident

Oct 9, 2018

Mileage

200,000 mi

ON FRIDAY MAY 11 2018 AT APPROXIMATELY 8:30 AM, MY CAR WAS PARKED & SHUT OFF IN MY DRIVEWAY WHEN I HEARD A LOUD "BANG" NOISE. I RAN TO MY WINDOW & SAW FLAMES & BLACK SMOKE ROLLING OUT FROM UNDER THE HOOD OF MY CAR. IT HAD EXPLODED & CAUGHT ON FIRE IN LESS THAN 1 MIN AFTER I GOT OUT, SHUT IT OFF, PULLED THE KEYS & WALKED IN MY HOME. FIRE DEPARTMENT & POLICE RESPONDED. I HAVE PICTURES, & FILED A FIRE & POLICE REPORT.

NHTSA ID

11093580

Incident

May 11, 2018

Mileage

130,000 mi

VEHICLE WAS TRAVELING NORTH, WENT TO TURN WEST, LOST CONTROL OF VEHICLE STRIKING A WOODEN BRIDGE GUARDRAIL AND EMBANKMENT BEFORE RETURNING TO ROADWAY. DAMAGE IS FRONTEND, HOOD, HEADLIGHTS, UNDERCARRIAGE, RIGHT FRONT WHEEL, STEERING COMPONENTS, ENGINE. DAUGHTER TRANSPORTED BY EMS

NHTSA ID

10909488

Incident

Sep 20, 2016

THE CAR RECENTLY HAD AN ENGINE FIRE ABOUT 15 MINUTES AFTER TURNING IT OFF. THE ENTIRE VEHICLE WAS COMPLETELY TOTALED. IT WAS STATIONARY AND IN A PARKING LOT WHEN THE ISSUE OCCURRED, AND THE VEHICLE WAS NOT RUNNING.

NHTSA ID

10787236

Incident

Sep 9, 2015

Mileage

150,000 mi

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, THE FLOORBOARD BECAME FLOODED. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,000.

NHTSA ID

10759222

Incident

Apr 15, 2015

Mileage

83,000 mi

ON THANKSGIVING DAY 2014 MY CAR COUGH ON FIRE 10 MINUTES AFTER MY DAUGHTER AND I GOT OUT OF THE CAR. I WALKED INTO A FAMILY MEMBERS HOUSE AND HEARD WHAT SOUNDED LIKE A SHOTGUN GO OFF WITHIN ABOUT 5 TO 10 SECONDS LATER ANOTHER. I WENT OUTSIDE TO SEE WHAT WAS GOING ON TO FIND MY CAR ENGULFED IN FLAMES. WE IMMEDIATELY CALLED 911. THE CAR WAS PARKED NEAR A BUILDING STRUCTURE WITH 4 OR MORE VEHICLES PARKED INSIDE. I QUICKLY TRIED TO REMOVE MY IMPORTANT PROPERTY, POCKETBOOK, AND GRABBED A WATER HOSE TO TRY TO KEEP THE FLAMES AWAY FROM THE STRUCTURE AS MUCH AS POSSIBLE. THE ENTIRE FRONT COMPARTMENT, MOTOR MOUNT AND ENGINE MELTED, WAS BURNED TO THE GROUND. THE INSIDE DASH AND FLOORBOARD WAS MELTED WITH LARGE HOLES BURNED IN THEM, AND BOTH FRONT TIRED EXPLODED AND ENTIRELY MELTED AS WELL. I HAD JUST LEFT MY HOUSE WHERE THE CAR COULD HAVE EASILY BEEN PARKED IN MY GARAGE AND SET THE ENTIRE HOUSE ON FIRE. I HAVE TRIED TO STAY IN CONTACT WITH GM FOR ALMOST A YEAR. THEY REFUSED TO RETURN MY PHONE CALLS AFTER THE INITIAL TWO, TELLING ME IT WOULD TAKE A FEW WEEKS, FOR 6 MONTHS. THEY NOW REFUSE TO HELP ME IN ANY WAY. I WILL NEVER PARK A CAR IN AN ATTACHED GARAGE TO MY HOUSE EVER AGAIN IN FEAR OF MY FAMILY'S SAFETY. I RESEARCHED THIS CAR FOR RECALLS TO FIND THAT THERE WERE THOUSANDS OF RECALLS FOR THIS EXACT PROBLEM UP UNTIL 2003 MODELS, ALSO TO FIND THAT THIS ISSUE HAD CONTINUED IN THE 2004 MODELS WITH NO RECALLS AND FEAR THE SAFETY OF OTHERS WITH THESE CARS. GM NEEDS TO TAKE RESPONSIBILITY FOR THEIR MISHAPS AND TAKE SAFETY SERIOUSLY.

NHTSA ID

10749049

Incident

Nov 27, 2014

Mileage

150,000 mi

WITHIN 10 MINUTES OF ARRIVING TO MY PLACE OF WORK, THE PONTIAC CAUGHT FIRE AND THE FIRE COMPLETELY BURNED THE ENGINE COMPARTMENT RESULTING IN A TOTAL LOSS. 10 DAYS AFTER THE FIRE, I RECEIVED GM SAFETY RECALL 14574 INDICATING THE POSSIBILITY OF AN ENGINE COMPARTMENT FIRE. WHEN CONTACTING GM, I AM TOLD THERE IS NOTHING THEY CAN DO FOR ME SINCE THE CAR IS NO LONGER IN MY POSSESSION. THIS IS EXTREMELY POOR CUSTOMER SERVICE AND SUPPORT FOR A PROBLEM THEY ARE AWARE OF.

NHTSA ID

10725135

Incident

May 27, 2015

Mileage

170,000 mi

MAILING CHRISTMAS PACKAGES AND STOPPED TO FILL UP WITH GAS. WENT INSIDE TO USE RESTROOM, CAME BACK OUT AND AS I APPROACHED THE CAR, I SMELLED AN UNUSUAL ODOR. GOT IN, STARTED IT, NOTICED SMOKE COMING UP ON OUTSIDE OF WINDOW ON PASSENGER SIDE. SINCE I WAS PARKED NEXT TO THE GAS PUMPS, I ELECTED TO PUT IT IN DRIVE AND PULL FORWARD AWAY FROM PEOPLE AND GAS PUMPS, YELLED AT EMPLOYEES TO CALL FIRE DEPT. AS BY THIS TIME THE SMOKE WAS COMING THROUGH THE VENTS INTO THE INSIDE OF THE CAR. BY THE TIME THE FIREMEN ARRIVED, THE FRONT OF THE CAR WAS ENGULFED IN FLAMES (I TOOK 3 PICTURES TO SHOW PROGRESSION OF THE FIRE) THAT WAS SO HOT THAT PARTS WERE MELTING ONTO THE ASPHALT. THE FIREMEN HAD TO USE A CROWBAR TO OPEN THE HOOD TO GET TO THE FIRE. I THINK THAT THE CAR SHOULD HAVE BEEN INCLUDED IN THE RECALL OF THE 2003 PONTIAC GRAND PRIX AS THE FIRE HAPPENED EXACTLY AS OTHERS DESCRIBE - NO PROBLEMS RUNNING, NO INDICATION OF TROUBLE BY WAY OF WARNING LIGHTS. I'M JUST THANKFUL THAT I DIDN'T PULL IT INTO OUR ATTACHED GARAGE AT HOME. *TR

NHTSA ID

10664159

Incident

Nov 12, 2014

Mileage

143,479 mi

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE DEALER STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, DURING RAINY WEATHER, WATER FLOODED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,206.

NHTSA ID

10654936

Incident

Jun 15, 2009

Mileage

98,206 mi

SON WAS DRIVING CAR AND HIT ANOTHER CAR HEAD ON. HE RECEIVED CONCUSSION AND BROKEN FOOT. HE IS NOT SURE WHAT HAPPENED TO CAUSE HIM TO GO LEFT OF CENTER, AIR BAGS DID NOT DEPLOY AND CAR WAS TOTALED. THIS WAS ACTUALLY 2ND TIME CAR VEERED OFF FOR NO REASON. FIRST TIME CAR HIT A CURB AND BLEW A TIRE. NO EXPLANATION AS TO WHY THIS HAPPENED, THEN CAR WAS DROVE UNTIL THE SERIOUS HEAD ON CRASH, NOW THAT RECALLS ARE BEING MADE PUBLIC ABOUT IGNITION ISSUES, WE FEEL LIKE THIS CAUSED BOTH WRECKS. *TR

NHTSA ID

10633086

Incident

Dec 15, 2012

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WATER WAS LEAKING ON BOTH THE FRONT AND REAR PASSENGER SIDE FLOORBOARD. THE CONTACT STATED THAT THE HEATING AND COOLING SYSTEMS WERE NOT WORKING PROPERLY. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS MAKING A WOBBLING NOISE, AND THE VEHICLE FAILED TO STOP WHEN THE BRAKE WAS ENGAGED. THE DEALER WAS NOT AWARE OF THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10608849

Incident

May 2, 2011

I HAVE A 2004 GRAND PRIX GTP BOUGHT ABOUT 5 YEARS AGO TAKE A YEAR I BOUGHT IT HAD TO REPLACE HUB ASSEMBLY ON DRIVE SIDE CAR HAS LEAKED WATER IN THE PASSENGER SIDE FLOOR THAT IS CAUSE MY COWL IS BAD CANT FIND ONE THE ABOUT A YEAR TOO LATER HAD TO REPLACE THE HUB ASSEMBLY AND THE HARNESS AGAIN AND NOW MY BREAK IS PULSATING AND NOW ASKED SOMEONE WHY ITS DOING THAT THEY SAID ITS PROBABLY MY HUB ASSEMBLY THEY SHOULD NOT SEE THESES CARS EVERYONE I HAVE TALKED TO HAS HAD NOTHING BUT PROBLEMS OUT OF THIS YEAR MODEL I DON'T HAVE THE TO FIX THIS STUFF WOULD LIKE TO HAVE IT FIXED FOR FREE. *TR

NHTSA ID

10548026

Incident

Oct 1, 2013

Mileage

132,000 mi

WATER DEEP PUDDLE ON PASSENGER SIDE REAR FLOOR. FRONT PASSENGER SIDE FLOOR WET ALSO. *TR

NHTSA ID

10448100

Incident

Jan 12, 2011

Mileage

68,756 mi

DASH BOARD IS CRACKED ON RIGHT AND LEFT HAND SIDE NEAR FRONT WINDSHIELD. *TR

NHTSA ID

10443705

Incident

Jan 15, 2011

TL* THE CONTACT OWNS 2004 PONTIAC GRAND PRIX. THE CONTACT HEARD A CLICKING NOISE UNDERNEATH THE VEHICLE WHILE DRIVING 15 MPH. THE CLICKING WAS HEARD WHENEVER THE CONTACT WAS MAKING A LEFT OR RIGHT TURN. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHO NOTICED THE FRAME WAS CRACKED AND INFORMED THE CONTACT ABOUT A NHTSA CAMPAIGN NUMBER 04V299000 (STRUCTURE:FRAME AND MEMBERS). THE CONTACT CALLED THE MANUFACTURER REGARDING THE RECALL AND THE MANUFACTURER STATED DUE TO THE VIN THE VEHICLE WAS NOT A PART OF THE RECALL. THE CONTACT STATED THE CLICKING NOISE HAD BECOME LOUDER AND MORE CONSISTENT. THE CONTACT MADE AN APPOINTMENT TO TAKE THE VEHICLE THE DEALER. THE FAILURE WAS 130,000.

NHTSA ID

10410545

Incident

Jul 11, 2009

Mileage

130,000 mi

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT AN ABNORMAL CLUNKING SOUND WOULD COME FROM THE STEERING WHEEL WHEN ATTEMPTING A TURN IN EITHER DIRECTION AT ANY SPEED. THE DEALER ADVISED THAT THE FRONT SUB FRAME WOULD NEED REPLACING. THERE WERE NO PRIOR WARNINGS OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 130,000.

NHTSA ID

10355599

Incident

Sep 8, 2010

Mileage

130,000 mi

HEADS UP DISPLAY ON 2004 GRAND PRIX FAILED DUE TO CONTROL SPRING BECOMING FREE DUE TO PREMATURE PART FAILURE OF THE PLASTIC ARM. THIS LEAVE A BLACKISH/GRAYISH SQUARE ON THE WINDSHIELD WHERE CREATES A DRIVING NUISANCE- WHERE THE HUD SHOULD BE. THIS PART FAILURE IS MENTIONED NUMEROUS TIMES ON THE INTERNET, THUS LEAVING THE OWNERS WITH A $600-700 REPAIR IN WHICH THERE ISN'T A NEW PART BUT INSTEAD A REBUILT ONE PUT IN. *TR

NHTSA ID

10348515

Incident

Aug 2, 2010

Mileage

50,000 mi

THE FRONT AND BACK FLOOR ON THE PASSENGER SIDE STAYS WET ALL THE TIME. WE HAVE BEEN UNABLE TO FIND OUT WHERE EXACTLY IT IS COMING FROM. WHEN IT RAINS IT WILL PUDDLE EVEN WORSE. THE CARPET IS GETTING SO WET THAT IT IS GOING TO ROTTEN IF THE PROBLEM IS NOT SOLVED. *TR

NHTSA ID

10295617

Incident

Jun 10, 2009

WHEN IT RAINS THE FLOOR BOARD IN THE FRONT AND BACK ON THE PASSENGER SIDE GETS SOAKED. I CAN NOT FIGURE OUT WHERE IT IS COMING FROM AS THE CEILING IS NOT WET. IT ONLY OCCURS ON THE PASSENGER SIDE. IT IS NOT JUST DAMP BUT COMPLETELY SOAKED WITH SOME STANDING WATER. *TR

NHTSA ID

10292572

Incident

Nov 3, 2009

Mileage

91,000 mi

AFTER A RAIN, BOTH THE FRONT AND REAR PASSENGER SIDE FLOORS ARE SOAKED WITH WATER. THE RAISED PORTION UNDER THE SEAT REMAINS DRY. THE CEILING AREA AROUND THE MOON ROOF IS COMPLETELY DRY. THE CARPETING LEADING DOWN TO THE FLOOR (CONSOLE COVERING, AREA BELOW THE DOORS, AREA UNDER THE DASH) ARE ALL DRY. ONLY THE LOWEST PORTION OF THE FLOOR IS WET, AND IT IS COMPLETELY SOAKED. IT LEADS ME TO BELIEVE THE WATER ENTERS FROM EITHER AT THE BASE OF THE WINDSHIELD WHERE THE PLASTIC COWL IS SEPARATED FROM THE GLASS, OR IN THE ROOF-BODY SEAM ON TOP OF THE ROOF WHERE THE FORWARD EDGE OF THE ROOF MEETS THE TOP OF THE DOOR JAM. I HAVE NOT TAKEN IT INTO THE DEALER YET, BUT PLAN TO. IN THE MEANTIME, I SHOP-VAC'D THE WATER OUT AS BEST I COULD AND KEEP IT IN THE GARAGE. I'M CONCERNED BECAUSE THERE ARE ELECTRICAL CABLES UNDER THE FRONT CARPET AND THEY ARE WET. *TR

NHTSA ID

10290105

Incident

Sep 15, 2009

Mileage

83,000 mi

TL*THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX GTP. THE CONTACT TOOK THE VEHICLE IN FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT IT WAS COMPLETELY RUSTED UNDERNEATH. THE MECHANIC STATED THAT THE ENTIRE FRAME NEEDED TO BE REPLACED. THE OIL PAN COULD BARELY BE REMOVED TO PERFORM A STANDARD OIL CHANGE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 68,000.

NHTSA ID

10258319

Incident

Feb 10, 2009

Mileage

68,000 mi

TL*THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. WHENEVER THERE IS A CHANGE OF FORCE OR MOTION (REVERSE, STOPPING, SHIFTING), THE CONTACT HEARS A "CLICK, CLICK, SLAM" NOISE. IT IS SIMILAR TO A SHIFT IN THE FRAME OR SUSPENSION. HE ALSO STATED THAT IT SOUNDS AS IF THERE ARE LOOSE BOLTS. THE DEALER FOUND THAT THE BOLTS THAT HOLD THE ENGINE TO THE FRAME NEEDED TO BE REPLACED. HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V299000 (STRUCTURE:FRAME AND MEMBERS), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 72,000.

NHTSA ID

10246628

Incident

Nov 10, 2007

Mileage

50,000 mi

SAME AS ANOTHER PERSON THAT REPORTED THIS RECENTLY. I HAVE A POOL OF WATER IN BOTH THE FRONT AND REAR PASSENGER AREAS AFTER HEAVY RAINS. I'M TAKING THE VEHICLE INTO THE BODY SHOP TOMORROW, BUT IT ALSO APPEARS TO BE THE PLASTIC PIECE COMING AWAY FROM THE BOTTOM OF THE WINDSHIELD, AND AS THE PREVIOUS PERSON THAT REPORTED THIS ALSO STATED, THE GUY AT OUR BODY SHOP SAID HE'S SEEN THIS WITH GRAND PRIX'S ALSO. *JB

NHTSA ID

10203230

Incident

Sep 15, 2007

HUGE POOL OF WATER ON THE PASSENGER SIDE FLOOR, IN BOTH THE FRONT AND BACK. THE SHOP-VAC CANNOT GET IT ALL UP. CAUSE LOOKS TO BE BLACK HARD PLASTIC MOLDING AT THE BASE OF THE WINDSHIELD HAS LIFTED AWAY FROM THE WINDSHIELD. HEAVY RAINS IN THE LAST FEW DAYS HAS LEAD TO THIS DISCOVERY. LOCAL GM DEALER HAS SAID THEY HAVE SEEN THIS BEFORE. HAVE ADVISED ME NOT TO DRIVE THE CAR UNTIL THEY CAN SEE IT - THAT'S IN TWO DAYS. *TR

NHTSA ID

10200160

Incident

Aug 20, 2007