2017 RAM 3500 Brakes Problems

[XXX] Chrysler Dodge Ram at [XXX] REFUSED to fix the hcu/abs recall due to truck being too tall. The truck sits at 8'5" tall. They seem to have a habit of doing this based on their reviews and talk from other shops. This is unacceptable and are required by law to fix these trucks. The truck is currently at another dealer without issue getting the recall repaired. Truck has never been "too tall" for any other shops in the area. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11775973

Incident

Nov 5, 2026

ABS System Component Failure: My 2017 RAM 3500 truck was diagnosed with a failed ABS pump motor on XXX, the pump was replaced per dealer procedure and since the code did not clear the procedure was to replace the ABS Control Module. I was advised at the time that ABS Module was not availble at any of the RAM dealers in the [XXX] and a warranty recall was pending. On XXX I was advised the recalled part was in stock for installation. On XXX, the HCU (Hydraulic Contol Unit) pump was installed, however the ABS system still has an active fault code C2200-49, indicating a defective ABS control module, which is bolted directly to the HCU. The dealer will not replace the ABS module under the terms of the recall, and the replacement part is still on restriction through the STAR Center. It is my opinion that driving for 2 years with a failed HCU caused damage to the ABS module and needs to be included in the C4B recall. Bottom line the truck is still not safe to drive without Traction Control and ABS Brake Control. I have a case pending with a FCA Level 2 manager to get this part expedited and cost coverd by FCA. Your help would be greatly appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11774293

Incident

Oct 28, 2026

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the remedy parts were unavailable. The local dealer informed the contact following multiple inquiries that parts remained unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact was informed that parts availability was limited to one part per week for the dealer. The contact was placed on a waiting list with an estimated availability of several months.

NHTSA ID

11772081

Incident

Aug 1, 2024

The contact owns a 2017 Ram 3500. The contact stated that while driving at an undisclosed speed, the vehicle intermittently lost Anti-Lock Brake System (ABS), Electronic Stability Control (ESC), and cruise control functionality. The contact stated that the systems later became completely inoperable and could not be engaged. The contact inspected and diagnosed the vehicle, retrieving multiple diagnostic trouble codes associated with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was contacted. The manufacturer was notified of the failure via telephone, and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 84,500.

NHTSA ID

11771158

Incident

Sep 14, 2026

Mileage

84,500 mi

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The manufacturer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle had experienced a failure, causing the ESC and ABS warning lights to remain illuminated. The failure mileage was 120,000.

NHTSA ID

11767488

Incident

Sep 28, 2026

Mileage

120,000 mi

HCU failure, ABS failure, stability control affected

NHTSA ID

11766853

Incident

Nov 14, 2025

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was firm upon depression, causing the braking distance to be extended. The dealer was made aware of the failure but confirmed that parts were not yet available.

NHTSA ID

11764788

Incident

Sep 1, 2024

The contact owns a 2017 Ram 3500. The contact stated that the ABS and traction control warning lights were illuminated on the instrument panel. The contact stated that with the warning lights illuminated, the 4WD feature was inoperable. The contact researched and found several recalls and warranties associated with the failure. The vehicle was taken to a dealer, and it was determined that the vehicle had experienced a hydraulic brake failure; however, the VIN was not under recall, and the part was on backorder. The contact stated that while attempting to shift into 4WD, the message “4WD Unavailable” was displayed. The manufacturer was notified of the failure. The vehicle was not repaired.

NHTSA ID

11762724

Incident

Sep 8, 2026

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11758605

Incident

Nov 24, 2024

I own a 2017 Ram Laramie Longhorn dual-rear-wheel truck with an open recall (NHTSA Campaign 24V896000, Chrysler code C4B) that was issued in November 2024. The dealership has no parts available and RAM Customer Care recommends a "service part" which is also not available. Confirmation from the dealership involves leaving my truck at the service center for several days with no loaner car, which I can not afford to do for work. I am having intermittent warning lights for my Anti-lock Braking System and Traction Control which are directly associated with the above-mentioned recall. I often tow with this vehicle and this issue is now an active safety system problem associated with the recall that makes this vehicle dangerous to drive if the hydraulic unit fails while towing or when driving, the safety systems of Traction Control, Anti-lock Braking System, and Electronic Stability Control will not function. Please help.

NHTSA ID

11758306

Incident

Nov 28, 2024

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds on rough terrain, the cruise control failed to remain engaged, and the brake pedal was shuddering abnormally. The ABS warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 135,000.

NHTSA ID

11757925

Incident

Jul 15, 2023

Mileage

135,000 mi

The contact owns a 2017 Ram 3500. The contact stated that there were persistent failures with the ABS and traction control. While driving at various speeds, there was an audible chime coming from the vehicle, and the ABS and traction control warning lights illuminated on the instrument panel. Additionally, the cruise control feature was inoperable whenever the warning lights were illuminated. The owner previously received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); but was informed by the dealer that the necessary parts for the repair were unavailable. The contact was concerned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 118,000.

NHTSA ID

11757419

Incident

Jun 1, 2025

Mileage

118,000 mi

Recall on anti lock brake system been on wait list for over a year and Ram is not even attempting to fix my truck I have called and talk to Jessica with Ram back in October of 2025 was told part would be available in February of 2026 still no part I have no cruise control and my auto start won’t work with the lights on the dash I don’t know what else to do I just want my truck fixed

NHTSA ID

11755878

Incident

Apr 1, 2025

Subject: Safety Recall Remedy Unavailable Due to Lack of Parts I am submitting this complaint regarding my Ram truck, VIN [XXX], which is subject to a Stellantis safety recall involving the C4B Hydraulic Control Unit (HCU). Although Stellantis has acknowledged this as a safety-related defect and issued a recall, I have been unable to obtain the required repair because replacement parts are not available. After multiple attempts of inquiring for a repair, my dealership has informed me that there is no estimated date when the hydraulic control unit will be available. This situation leaves me with a vehicle that is subject to an unresolved safety recall, yet neither the manufacturer nor the dealer can provide the required remedy within a reasonable timeframe. The recall involves a critical braking system component that affects the Anti-lock Braking System (ABS), Electronic Stability Control (ESC), and Traction Control System. These are essential safety systems designed to help maintain vehicle control during emergency braking and adverse driving conditions. I tow a 16K lb fifth wheel and the risk is unacceptable for the past 18 months-not to mention the constant dinging of the warning, light, inability to use cruise control, and the inability to trade in or sell the vehicle. I am concerned that Stellantis has initiated this recall without ensuring that an adequate supply of replacement parts is available to promptly repair affected vehicles. Owners are left waiting indefinitely while continuing to own and, in many cases, operate vehicles with an acknowledged safety defect. I respectfully request that NHTSA investigate whether Stellantis is meeting its obligations under federal recall requirements by providing an effective and timely remedy. I also request that NHTSA require Stellantis to improve parts availability and communication with affected owners so that recalled vehicles can be repaired within a reasonable period. Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

NHTSA ID

11752876

Incident

Nov 11, 2024

The HCU ABS is malfunctioning causing the cruise control to not work along with anti lock brake functions. This could cause a brake malfunction leading to a crash. We have received the recall notice, C4B/NHTSA 24V-896 over a year ago. We have contacted the local dealer several times during that year, including May 21, 2026. No effort has been made by the dealer to change the defective part and we have been told no parts are available and no delivery date can be given to change the part. Meanwhile we are forced to drive a vehicle with the potential to cause a crash. Please take action to help us.

NHTSA ID

11739571

Incident

Jan 2, 2025

The issue involves the ABS (Anti-lock Braking System) and hydraulic control unit on our 2017 Ram 3500. The recall states that the ABS module/hydraulic control unit may fail, which can impact braking performance and disable safety systems. The component has not been repaired because parts have been unavailable for over three years. The vehicle is available for inspection upon request. This defect creates a serious safety risk. The vehicle is primarily used to tow livestock, including horses, and loss or reduction of braking capability while towing could result in loss of control, increased stopping distance, or an accident involving occupants, other drivers, or transported animals. The problem has been confirmed by authorized Ram dealerships in Chehalis, Washington and Eureka, California. Both dealerships, as well as Ram customer care, have acknowledged the open recall and stated that no parts are available to complete the repair. The vehicle has not been physically inspected by the manufacturer for repair because no remedy has been available. It has not been involved in an accident related to this issue. Prior to the recall, there were no known warning messages or confirmed failures observed. However, the recall itself indicates a potential failure of the ABS system and braking components, which may occur without warning. The recall has remained unresolved for an unreasonable amount of time. The manufacturer has failed to provide a remedy for this safety-related defect within a reasonable time.

NHTSA ID

11732756

Incident

Jun 1, 2022

My ABS hydraulic control unit pump motor is not working properly. This has been affecting me since Oct 2024 when we were pulling our 5th wheel and losing braking and power. I learned later that It is part of a NHTSA Recall 24V-896000. Code C4B I was told by the Dodge dealer Jack Powell in [XXX] that I was on waitlist when I reported it to them 12/19/2024. During the next several months I always got the same answer so then filed a case on 7/7/2025 with the FCA. Case #XXX. During many calls after, and including the last call on 3/27/26 that the part was not available, that this was a National backorder with no ETA. I filed another case on 8/17/25 for a rental vehicle - case #XXX. After several calls I got that approved. The Dodge dealer diagnosed my truck with that active code in place. Also to be clear, the dealer has confirmed failure of the ABS system, which disables safety features Due to this defect, the truck can lose ABS braking, tractional control and electronic stability control. The dash warning lights come on all the time, with the sound too. Although I was approved for a rental vehicle, that is for $60 per day and only for a non-tow vehicle. The problem is that this vehicle is primarily used for towing. I have a 5th wheel hitch and use it for towing our 5th wheel trailer, that we purchase early 2024. We tow our boat as well. The bigger problem is that I am near retirement and we are not able to use our 5th wheel for the trips to prepare for that and the plan to travel once I retire later this year. I need to have a functionally comparable vehicle that is equipped for 5th wheel towing as a rental or reimbursement. I would also like a review for alternative remedies due to the unreasonable delay in completing the safety recall. When I contacted Stellantis on 3/27/26 I was told her was no buyback option and they would escalate to the rental dept for my concerns The vehicle is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

NHTSA ID

11727783

Incident

Oct 11, 2024

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11724886

Incident

Jan 17, 2024

Mileage

90,000 mi

See Attached Letter federal safety recall #c4b/nhtsa 24v-896 paid to have repairs done over two years ago the part was the old defect one took months to get paid still waiting for new improved part for 2017 and 2018 ram pickups alarm sounds and light flashes different times this is a anti lock back part and is a safety hazard in winter. please contact fca us llc and get this problem taken care of

NHTSA ID

11723767

Incident

Feb 4, 2026

While driving loss of abs/traction control. Loss of cruise control. Audible distraction ding while driving with warning messages.

NHTSA ID

11722328

Incident

Nov 20, 2025

The contact owns a 2017 Ram 3500. While the contact’s wife was driving into the driveway, the ABS and the traction control warning lights illuminated. Additionally, the brakes locked up while depressing the brake pedal. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.

NHTSA ID

11716138

Incident

Feb 6, 2026

Mileage

110,000 mi

I have been trying to get a ram dealer to fix the hcu unit under recall. All I get is no remedy available, im driving a truck with an open “ safety recall” that’s been a recall for over a year. I never stop listening to warning buzzers and flashing alarm lights.

NHTSA ID

11715944

Incident

Feb 3, 2026

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact had been calling the local dealer and the manufacturer and was informed that the part was not yet available. The contact stated that in 2024, the ABS warning light intermittently illuminated, and in October 2025, there was an abnormally loud whirring sound coming from the vehicle while the vehicle was in 4WD. The contact stated that the "Service 4WD" message was displayed, and the vehicle failed to shift into 4WD. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 32,000.

NHTSA ID

11713554

Incident

Sep 27, 2024

Mileage

32,000 mi

While driving on interstate 20 and then on I65 my cruise control dropped off causing the vehicle to sudden decrease in speed. Rear end collision narrow avoided due to commercial vehicles, following, quick action saved a disaster. This loss of cruise control, is/was caused by the warning ⚠️ of recall C4B/NHTSA 24V-896. We are now experiencing a total loss of safety (service electronic brake system, service abs system, loss of traction control, {loss of cruise control}). These safety functions are now making this, one ton, dually, a death trap, mental health problem (I have PTSD, depression, anger management, anxiety problems) . My wife is afraid of this vehicle, WILL NOT let me pull our 42 foot, 15,000 pound, Redwood 38GK 5th wheel RV. Should your investigation be done, this is the 3rd recall/repair on this system. Will this dangerous vehicle be the next cause or a deadly pile up, will children be the the innocent victims? This recall and the other ever be fixed? The value has dropped , now by $25k to $35,000 on truck with 45,000 miles. Appreciate your time, [XXX] . (USCG Chief, XXX & XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11711839

Incident

Nov 14, 2024

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11711452

Incident

Jan 16, 2019