Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 304 NHTSA owner-reported complaints for the 2017 RAM 3500. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 304 · page 1 of 13
Recall on anti lock brake system been on wait list for over a year and Ram is not even attempting to fix my truck I have called and talk to Jessica with Ram back in October of 2025 was told part would be available in February of 2026 still no part I have no cruise control and my auto start won’t work with the lights on the dash I don’t know what else to do I just want my truck fixed
Subject: Safety Recall Remedy Unavailable Due to Lack of Parts I am submitting this complaint regarding my Ram truck, VIN [XXX], which is subject to a Stellantis safety recall involving the C4B Hydraulic Control Unit (HCU). Although Stellantis has acknowledged this as a safety-related defect and issued a recall, I have been unable to obtain the required repair because replacement parts are not available. After multiple attempts of inquiring for a repair, my dealership has informed me that there is no estimated date when the hydraulic control unit will be available. This situation leaves me with a vehicle that is subject to an unresolved safety recall, yet neither the manufacturer nor the dealer can provide the required remedy within a reasonable timeframe. The recall involves a critical braking system component that affects the Anti-lock Braking System (ABS), Electronic Stability Control (ESC), and Traction Control System. These are essential safety systems designed to help maintain vehicle control during emergency braking and adverse driving conditions. I tow a 16K lb fifth wheel and the risk is unacceptable for the past 18 months-not to mention the constant dinging of the warning, light, inability to use cruise control, and the inability to trade in or sell the vehicle. I am concerned that Stellantis has initiated this recall without ensuring that an adequate supply of replacement parts is available to promptly repair affected vehicles. Owners are left waiting indefinitely while continuing to own and, in many cases, operate vehicles with an acknowledged safety defect. I respectfully request that NHTSA investigate whether Stellantis is meeting its obligations under federal recall requirements by providing an effective and timely remedy. I also request that NHTSA require Stellantis to improve parts availability and communication with affected owners so that recalled vehicles can be repaired within a reasonable period. Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
The contact owned a 2017 Ram Promaster 3500. The contact stated that an employee parked the vehicle in front of an apartment complex, went inside the building to finish working; when the employee returned outside the building, the vehicle was on fire. No warning lights illuminated prior to the fire. The employee saw smoke and flames coming from the engine compartment. The Fire Department was contacted, arrived on scene, and extinguished the fire. No injuries were sustained. A Police report was not filed. The vehicle was not repaired. The vehicle was destroyed. The vehicle was towed to an undisclosed location. The manufacturer was not notified of the failure. The failure mileage was 109,000.
The HCU ABS is malfunctioning causing the cruise control to not work along with anti lock brake functions. This could cause a brake malfunction leading to a crash. We have received the recall notice, C4B/NHTSA 24V-896 over a year ago. We have contacted the local dealer several times during that year, including May 21, 2026. No effort has been made by the dealer to change the defective part and we have been told no parts are available and no delivery date can be given to change the part. Meanwhile we are forced to drive a vehicle with the potential to cause a crash. Please take action to help us.
Grid heater bolt broke while towing our camper and destroyed our engine while traveling through Virginia!
The issue involves the ABS (Anti-lock Braking System) and hydraulic control unit on our 2017 Ram 3500. The recall states that the ABS module/hydraulic control unit may fail, which can impact braking performance and disable safety systems. The component has not been repaired because parts have been unavailable for over three years. The vehicle is available for inspection upon request. This defect creates a serious safety risk. The vehicle is primarily used to tow livestock, including horses, and loss or reduction of braking capability while towing could result in loss of control, increased stopping distance, or an accident involving occupants, other drivers, or transported animals. The problem has been confirmed by authorized Ram dealerships in Chehalis, Washington and Eureka, California. Both dealerships, as well as Ram customer care, have acknowledged the open recall and stated that no parts are available to complete the repair. The vehicle has not been physically inspected by the manufacturer for repair because no remedy has been available. It has not been involved in an accident related to this issue. Prior to the recall, there were no known warning messages or confirmed failures observed. However, the recall itself indicates a potential failure of the ABS system and braking components, which may occur without warning. The recall has remained unresolved for an unreasonable amount of time. The manufacturer has failed to provide a remedy for this safety-related defect within a reasonable time.
The contact owns a 2017 Ram 3500. The contact stated that while in reverse(R), the rear-view camera image was blue. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the rear-view camera or the wiring harness needed to be replaced. The vehicle was not repaired. The dealer was contacted and informed that the VIN was not included in NHTSA Campaign Number: 18V398000 (Back Over Prevention). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 50,000.
My ABS hydraulic control unit pump motor is not working properly. This has been affecting me since Oct 2024 when we were pulling our 5th wheel and losing braking and power. I learned later that It is part of a NHTSA Recall 24V-896000. Code C4B I was told by the Dodge dealer Jack Powell in [XXX] that I was on waitlist when I reported it to them 12/19/2024. During the next several months I always got the same answer so then filed a case on 7/7/2025 with the FCA. Case #XXX. During many calls after, and including the last call on 3/27/26 that the part was not available, that this was a National backorder with no ETA. I filed another case on 8/17/25 for a rental vehicle - case #XXX. After several calls I got that approved. The Dodge dealer diagnosed my truck with that active code in place. Also to be clear, the dealer has confirmed failure of the ABS system, which disables safety features Due to this defect, the truck can lose ABS braking, tractional control and electronic stability control. The dash warning lights come on all the time, with the sound too. Although I was approved for a rental vehicle, that is for $60 per day and only for a non-tow vehicle. The problem is that this vehicle is primarily used for towing. I have a 5th wheel hitch and use it for towing our 5th wheel trailer, that we purchase early 2024. We tow our boat as well. The bigger problem is that I am near retirement and we are not able to use our 5th wheel for the trips to prepare for that and the plan to travel once I retire later this year. I need to have a functionally comparable vehicle that is equipped for 5th wheel towing as a rental or reimbursement. I would also like a review for alternative remedies due to the unreasonable delay in completing the safety recall. When I contacted Stellantis on 3/27/26 I was told her was no buyback option and they would escalate to the rental dept for my concerns The vehicle is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
See Attached Letter federal safety recall #c4b/nhtsa 24v-896 paid to have repairs done over two years ago the part was the old defect one took months to get paid still waiting for new improved part for 2017 and 2018 ram pickups alarm sounds and light flashes different times this is a anti lock back part and is a safety hazard in winter. please contact fca us llc and get this problem taken care of
While driving loss of abs/traction control. Loss of cruise control. Audible distraction ding while driving with warning messages.
Possible grounding issue. Seat heat inoperative, steering wheel buttons inoperative or incorrect response. Interior lights flickering. Hands free function engaged without prompts.
The contact owns a 2017 Ram 3500. While the contact’s wife was driving into the driveway, the ABS and the traction control warning lights illuminated. Additionally, the brakes locked up while depressing the brake pedal. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.
I have been trying to get a ram dealer to fix the hcu unit under recall. All I get is no remedy available, im driving a truck with an open “ safety recall” that’s been a recall for over a year. I never stop listening to warning buzzers and flashing alarm lights.
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact had been calling the local dealer and the manufacturer and was informed that the part was not yet available. The contact stated that in 2024, the ABS warning light intermittently illuminated, and in October 2025, there was an abnormally loud whirring sound coming from the vehicle while the vehicle was in 4WD. The contact stated that the "Service 4WD" message was displayed, and the vehicle failed to shift into 4WD. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 32,000.
While driving on interstate 20 and then on I65 my cruise control dropped off causing the vehicle to sudden decrease in speed. Rear end collision narrow avoided due to commercial vehicles, following, quick action saved a disaster. This loss of cruise control, is/was caused by the warning ⚠️ of recall C4B/NHTSA 24V-896. We are now experiencing a total loss of safety (service electronic brake system, service abs system, loss of traction control, {loss of cruise control}). These safety functions are now making this, one ton, dually, a death trap, mental health problem (I have PTSD, depression, anger management, anxiety problems) . My wife is afraid of this vehicle, WILL NOT let me pull our 42 foot, 15,000 pound, Redwood 38GK 5th wheel RV. Should your investigation be done, this is the 3rd recall/repair on this system. Will this dangerous vehicle be the next cause or a deadly pile up, will children be the the innocent victims? This recall and the other ever be fixed? The value has dropped , now by $25k to $35,000 on truck with 45,000 miles. Appreciate your time, [XXX] . (USCG Chief, XXX & XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that the ABS malfunction light was illuminated. The local dealer was contacted and confirmed the repair status. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The failure mileage was approximately 65,000.
The problem with the ABS module started in 2019 when the truck had 43000 miles. The dealership told mee what the problem was but didn't have the parts to repair it. I've been driving it since then with no anti lock brakes, traction control, and no cruise control. This seems unsafe to me and all other drivers. I have contacted the dealership and there is still no remedy for the issue. Please consider this a formal complaint. Thank you.
Odometer Fraud. The contact purchased a 2017 Ram 3500. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale from Facebook. At the time of purchase, the vehicle mileage was 234,000, and at the time of registration, it was discovered that the mileage was 380,000. A Police report was filed.
The contact owns a 2017 Ram 3500. The contact stated that upon starting the vehicle, the traction control, ABS, and several other warning lights were illuminated on the instrument panel. In addition, the contact stated that a warning chime intermittently sounded while driving at various speeds. The vehicle was taken to a dealer and was diagnosed with a defective HCU (Hydraulic Control Unit), which the contact had repaired by the dealer. The contact stated that approximately 5,000 miles later, the exact failure recurred. The contact then received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and agreed to reimburse the contact for the prior repair. The contact was provided a case number and made multiple attempts to reach the manufacturer for reimbursement. The contact had not yet received a response or the reimbursement. The failure mileage was approximately 115,000.
No cruise control, ding ding ding no traction control ding ding ding no abs ding ding ding
The contact owns a 2017 Ram 3500. The contact stated that while driving approximately 40 MPH, the ABS and ESC warning lights illuminated. The contact depressed the brake pedal but was unable to stop the vehicle. The contact had a snowplow attached to the front of the vehicle and lowered the plow to stop the vehicle. The contact was having the vehicle towed to a dealer, but the vehicle was not yet at the dealer. The contact had received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact was advised by the dealer that the parts to complete the recall repair were not yet available, but would attempt a temporary repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 66,000.
It has been over 1year now and chrysler still doesn't have a fix for the anti lock brake system. How long can this go on? the truck keeps kicking out the cruise control and the traction controls. I have been contacting the dealers but there isn't a fix WTF!
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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